SayPro Description of the Activity

SayPro Monthly January SCMR-5 SayPro Monthly Monthly Classified Location Based Search: Enable search and filter based on geographic location by SayPro Classified Office under SayPro Marketing Royalty SCMR

Objectives:

• Equip users with the necessary knowledge to utilize the location-based search functionality effectively.
• Provide clear instructions on how to filter search results by geographic location.
• Enhance user satisfaction by making it easier for them to find relevant ads based on proximity to their location.
• Promote engagement with the classified platform by making it easier to find localized content.

Training Components:

1. Comprehensive User Guides: SayPro will create detailed, step-by-step guides to walk users through the process of using the location-based search functionality. These guides will include:
   • Overview of the Feature: A clear description of how the location-based search functionality works, including an explanation of why it benefits users (i.e., enabling them to filter search results by location, such as city, region, or proximity to a specific address).
   • How to Use the Feature:
     • Step 1: Accessing the Search Functionality – How to access the search bar and toggle the location-based filter settings.
     • Step 2: Setting the Search Location – Detailed instructions on how to input location preferences, such as selecting a city, postal code, or enabling proximity searches (within a specified radius).
     • Step 3: Applying Filters – Demonstrating how to refine search results based on location filters, such as narrowing down the search results to a specific neighborhood, city, or region.
     • Step 4: Saving Search Preferences – Guidance on saving custom search locations for future use, ensuring users don’t need to repeat the process.
   • Troubleshooting Tips: Common issues users may face while using the location-based search functionality and solutions to those issues.
2. FAQs (Frequently Asked Questions): A dedicated FAQ section will be created to address common queries about the new location-based search feature. Key topics covered will include:
   • How does the location-based search work?
   • Can I search for ads within a specific distance from my location?
   • What if I don’t see relevant results after applying location filters?
   • How accurate is the location information used in the search?
   • Can I search for ads outside my country or region?
   • What to do if the location-based filter isn’t working as expected?
   • How do I clear location-based search filters?
3. Video Tutorials: To accommodate users who prefer visual learning, SayPro will produce a series of short video tutorials explaining the location-based search functionality. These tutorials will demonstrate the following:
   • Navigating the platform to locate the search bar and filters.
   • Step-by-step application of location filters.
   • Using location-based search to find ads for specific regions or neighborhoods.
   • Common use cases and practical examples of how location-based search improves ad discovery.
4. Live Webinars and Q&A Sessions: SayPro will organize live webinars where users can join and ask questions about the new feature. The webinars will cover:
   • Overview of Location-Based Search Functionality.
   • Live demonstration of how to apply location filters.
   • Tips and tricks for refining search results based on location.
   • Open Q&A session to address user concerns and feedback.
5. Interactive In-App Assistance: For real-time support, SayPro will offer an interactive in-app help system. This feature will:
   • Provide contextual help – Display tips and instructions directly in the interface as users interact with the location-based search feature.
   • Offer suggestions – Help users refine search terms and location preferences.
   • Provide links to guides or FAQs – Automatically suggest relevant guides and FAQs if users appear to be struggling with the feature.
6. Feedback Mechanism: SayPro will also include a feedback form at the end of the training process, allowing users to share their experience using the location-based search functionality. The feedback will help improve future training content and identify areas where users may need additional support or clarifications.

Expected Outcomes:

• User Empowerment: Users will feel confident in using the location-based search feature, helping them find more relevant ads based on their specific location preferences.
• Increased User Engagement: By making it easier for users to search within their local area, SayPro expects an increase in platform engagement as users interact more frequently with relevant ads.
• Higher Satisfaction Rates: Providing clear training and support will reduce confusion and frustration, leading to improved user satisfaction.
• Reduction in Support Queries: With comprehensive user guides, FAQs, and video tutorials, users will be able to solve common issues independently, reducing the volume of customer support queries related to the new search functionality.

Conclusion: SayPro’s User Training and Support initiative for the location-based search functionality will ensure users have the tools and knowledge to maximize the value of the feature. By providing detailed training materials, live support, and ongoing user engagement, SayPro aims to create a seamless experience for all users, enhancing their ability to search and filter ads based on geographic location. This approach aligns with SayPro’s commitment to providing top-notch service and support to its user community.