SayPro Description of the Activity

SayPro Monthly January SCMR-5 SayPro Monthly Monthly Classified Location Based Search: Enable search and filter based on geographic location by SayPro Classified Office under SayPro Marketing Royalty SCMR

1. User Training

Training Objective: To equip users with the skills and knowledge to efficiently use the Location-Based Search feature in the classified ads platform.

Training Content:

• Overview of Location-Based Search: Explaining the importance of location-specific search and filter options in the classified ads platform.
• How to Enable the Feature: A step-by-step guide on activating location-based search functionality for users to ensure they can search ads based on their preferred geographic area.
• Customizing Location Filters: Instructions on how to set custom location filters, including proximity-based searches (e.g., “search within 10 miles”).
• Troubleshooting Location Detection: Teaching users how to resolve common issues related to inaccurate location detection, such as browser permissions, location services settings, and GPS configuration.
• Practical Exercises: Hands-on tasks where users practice setting up and using the location-based search and filter features.

Training Delivery Methods:

• Interactive Webinars: Scheduled sessions where users can watch demonstrations and ask questions in real-time.
• On-Demand Video Tutorials: A series of pre-recorded instructional videos for users to watch at their convenience.
• User Manuals and Guides: Downloadable resources for easy reference.
• Live Q&A Sessions: Opportunities for users to ask questions and receive support directly from trainers or technical experts.

2. User Support

Support Objective: To provide continuous assistance to users facing technical difficulties or operational challenges related to the location-based search feature.

Support Mechanisms:

• Technical Assistance Hotline: A dedicated phone line or chat feature where users can reach out for immediate troubleshooting help.
• Email Support: Users can email their issues related to location-based search to the support team for in-depth investigation and resolution.
• FAQs and Troubleshooting Guides: A dedicated section in the help center focused on location-based search issues, covering frequent questions and self-help solutions.
• Location Detection Issue Handling: Specialized support for problems with location detection, including:
  • GPS or IP-based Location Issues: Support to troubleshoot why the system may not be detecting the correct location.
  • Browser Permissions: Assistance in ensuring that users’ browsers have the appropriate permissions to access their device’s location data.
  • Mobile Device Configuration: Guidance on how users can configure mobile apps for location-based search features, including enabling location services on Android and iOS devices.

Escalation Process:

• If the issue cannot be resolved at the first level of support, users can escalate their query to advanced technical support who will handle complex or system-related problems.

Feedback and Follow-Up:

• After resolution of the technical issue, users will be encouraged to provide feedback on the support they received.
• The support team will follow up with users to ensure the problem has been resolved and that the location-based search feature is functioning as expected.

3. Additional Support Features

• Remote Troubleshooting: In some cases, support staff can remotely access a user’s system (with permission) to identify and resolve location-based search issues.
• User Forums and Peer Support: A community forum where users can share experiences and solutions, providing additional peer support for location-related challenges.
• Location-Related Analytics: Providing users with access to location-based search data and insights to help them optimize the search experience further.

4. Performance Monitoring

SayPro will also implement system monitoring tools to track the performance and accuracy of the location-based search feature. This will help identify common issues that users face in real-time and allow SayPro to improve the feature continuously.

---

By offering comprehensive training and ongoing technical support, SayPro ensures that users are well-equipped to handle any issues with the Classified Location-Based Search feature, fostering a smoother and more satisfying experience.