SayPro Job Description: User Support for Location-Based Searches

SayPro Monthly January SCMR-5 SayPro Monthly Monthly Classified Location Based Search: Enable search and filter based on geographic location by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Overview:
As a User Support Specialist for Location-Based Search, you will be responsible for providing ongoing technical support to users facing issues with location-based search functionality on SayPro Classifieds. This includes troubleshooting errors related to location data, assisting users with geographic location searches, and ensuring a seamless user experience when filtering and searching for classifieds by geographic location. Your role will be integral in maintaining the accuracy and reliability of the location-based search feature, which is essential to SayPro’s core functionality.

This role is focused on support for users of the SayPro Monthly Classifieds platform under the SayPro Monthly January SCMR-5 initiative and the SayPro Marketing Royalty SCMR, which enables search and filtering by geographic location. The support you provide will help ensure that all location-related features are functioning optimally and that users receive prompt, efficient assistance.

Key Responsibilities:

1. User Assistance and Troubleshooting:
   • Serve as the primary point of contact for users experiencing issues with location-based searches.
   • Troubleshoot location data errors or technical problems reported by users, including incorrect search results, geolocation discrepancies, or malfunctioning location filters.
   • Provide clear, step-by-step guidance to users on how to use the location-based search features effectively.
   • Investigate root causes of technical problems related to geographic data and escalate to the technical team when necessary.
2. Location Data Management:
   • Monitor and verify the accuracy of location data inputs for classifieds, ensuring that location information is displayed correctly for users.
   • Collaborate with the development team to address any issues related to location data, including errors in the database or mapping systems.
   • Support the creation of best practices for entering and updating location data to minimize user issues.
3. Technical Support for Geographic Search:
   • Assist users with configuring their search parameters to filter classifieds based on location.
   • Help users navigate the platform’s geographic search and filtering options, ensuring they are able to find relevant results by city, region, or country.
   • Address issues related to the integration of location filters with other search criteria, ensuring that the combined search functions work smoothly.
4. Testing and Quality Assurance:
   • Regularly test location-based search functionality to identify and resolve any bugs or performance issues.
   • Collaborate with the QA team to ensure that new updates to location-based search features are thoroughly tested before release.
   • Participate in the beta testing of updates or enhancements to location-based search features, providing feedback on performance and user experience.
5. Documentation and Reporting:
   • Document user-reported issues and the steps taken to resolve them, creating a knowledge base for common problems and solutions.
   • Maintain accurate records of support interactions, including bug reports, troubleshooting steps, and resolutions.
   • Generate monthly reports on the most common issues related to location-based searches, providing insights and recommendations to the management team.
6. Training and Support Materials:
   • Develop and update user guides, FAQs, and troubleshooting manuals for the location-based search feature.
   • Provide training to new users on how to effectively use location-based search tools on SayPro Classifieds.
   • Create video tutorials or step-by-step walkthroughs to assist users in resolving common location-related issues.
7. Customer Service and Communication:
   • Deliver exceptional customer service by responding promptly and courteously to user inquiries.
   • Ensure that users feel supported throughout their interaction, offering solutions in a clear and concise manner.
   • Maintain positive relationships with users, ensuring they are satisfied with the resolution of their location-based search issues.
8. Collaboration and Escalation:
   • Work closely with other support specialists, technical teams, and product managers to resolve issues and improve the location-based search functionality.
   • Escalate unresolved technical issues to the appropriate departments, ensuring timely resolution.
   • Participate in regular team meetings to discuss common support issues and recommend improvements to the user support process.

Qualifications:

• Education: High school diploma or equivalent. A degree in Information Technology, Computer Science, or a related field is a plus.
• Experience:
  • At least 2 years of experience in customer support, technical support, or a related role.
  • Experience with location-based technologies, geolocation data, or search functions on websites or applications is highly desirable.
• Skills:
  • Strong technical troubleshooting skills, with the ability to diagnose and resolve location-based search issues quickly.
  • Familiarity with content management systems (CMS), location-based APIs, and map integrations.
  • Excellent communication skills, both written and verbal, with the ability to explain complex issues in an easy-to-understand manner.
  • Proficient in using customer support software, ticketing systems, and reporting tools.
  • Ability to work independently and as part of a team in a fast-paced environment.

Work Environment:

• This position is primarily remote, with the option for hybrid office work as needed.
• You will be required to work closely with both the user support team and technical teams to address issues in a timely manner.
• Flexibility in work hours may be required to accommodate users in different time zones.

Performance Metrics:

• User Satisfaction: Regularly achieving a high level of satisfaction from users seeking support for location-based searches.
• Resolution Time: Maintaining a fast response and resolution time for troubleshooting issues.
• Error Reduction: Contributing to the minimization of location-related search errors and inaccuracies.

By joining our team as a User Support Specialist, you will play a crucial role in ensuring that SayPro’s location-based search functionality runs smoothly, providing a seamless and effective user experience for our clients.