SayPro Monthly January SCMR-5 SayPro Monthly Monthly Classified Custom Locations: Allow users to specify custom locations for their ads by SayPro Classified Office under SayPro Marketing Royalty SCMR
Job Overview:
As a Customer Support Specialist for SayPro Monthly January SCMR-5, your primary responsibility will be to provide dedicated assistance to advertisers, specifically in the area of custom location ad placements. You will be instrumental in helping advertisers optimize their campaigns and troubleshoot issues related to the SayPro Monthly Monthly Classified Custom Locations feature. Your goal is to ensure that customers are satisfied with their ad placements and that their campaigns are successfully managed and optimized within the SayPro platform.
Key Responsibilities:
- Customer Support for Custom Location Ad Placements:
- Provide direct support to advertisers who need assistance with setting up or adjusting custom locations for their ads.
- Troubleshoot and resolve issues related to location-based ad placements, ensuring a smooth and seamless experience for users.
- Guide advertisers through the process of selecting and configuring custom locations to ensure maximum reach and relevance for their target audience.
- Collaborate with the technical team to address any platform-related issues affecting custom location ad placement features.
- Optimization of Campaigns:
- Assist advertisers in optimizing their ad campaigns by providing recommendations on custom location targeting.
- Evaluate ad performance based on location settings and suggest adjustments to enhance the effectiveness of their campaigns.
- Use analytics tools to track campaign performance, specifically focusing on the success of ads placed in custom locations, and provide insights to advertisers.
- Training and Educational Support:
- Conduct training sessions for customers on how to properly utilize the custom location feature for their classified ads.
- Develop and distribute training materials (guides, FAQs, etc.) to help advertisers navigate the custom location ad feature independently.
- Host webinars and provide one-on-one consultations for customers needing more in-depth guidance.
- Collaboration with SayPro Marketing and Development Teams:
- Work closely with the SayPro Marketing Royalty SCMR team to stay updated on new features, updates, and best practices related to the custom location ad placement feature.
- Communicate customer feedback and pain points to the development team to facilitate improvements in the custom location ad tool.
- Coordinate with the marketing team to align customer support efforts with promotional campaigns.
- Customer Relationship Management:
- Foster strong, professional relationships with advertisers, offering personalized support and maintaining a high level of customer satisfaction.
- Respond to customer inquiries in a timely and professional manner via email, phone, and live chat support.
- Document customer issues, solutions provided, and feedback in the CRM system for future reference.
- Issue Resolution and Escalation:
- Manage customer complaints and issues regarding custom location ads, ensuring they are resolved quickly and effectively.
- Escalate more complex issues to the appropriate team members and track them through to resolution.
- Performance Reporting:
- Monitor the volume of customer inquiries related to custom location ads and provide regular reports to management on trends, common issues, and areas for improvement.
- Track the success rate of custom location ad campaigns and provide regular updates on their effectiveness.
Qualifications:
- Proven experience in customer support, preferably within a digital advertising or online platform environment.
- Familiarity with the SayPro Classified platform, particularly the SayPro Monthly Monthly Classified Custom Locations feature, is highly desirable.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to troubleshoot technical issues.
- Ability to work independently as well as in a team-oriented environment.
- Experience in training or guiding customers is a plus.
- A positive, solution-oriented attitude with a focus on customer satisfaction.
Additional Information:
- Full-time, office-based position at the SayPro Classified Office.
- Competitive salary and benefits package.
- Opportunity for career growth within the SayPro organization.
As a SayPro Customer Support Specialist for the SayPro Monthly January SCMR-5 project, your role will be vital in ensuring that advertisers make the most of the custom location ad placement features, contributing to both their success and the continued success of SayPro Classifieds. Your dedication to customer satisfaction and your expertise in troubleshooting and optimization will be key in building and maintaining strong customer relationships.
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