SayPro Monthly Classified Subscription Plans

SayPro Monthly January SCMR-5 SayPro Monthly Classified Subscription Plans: Create and manage subscription plans for users to post ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title:
Customer Support Specialist (SayPro Classified Office) – SayPro Monthly Classified Subscription Plans

Department:
Customer Support – SayPro Classified Office
Location:
Remote/Headquarters (depending on company setup)
Reports To:
Customer Support Manager / Subscription Plan Manager

Job Summary:
The Customer Support Specialist will play a key role in providing exceptional assistance to customers using the SayPro Monthly Classified Subscription Plans. This individual will be responsible for troubleshooting issues related to payment processing, plan upgrades, and system access, ensuring that users are able to access and utilize their subscription plans efficiently. The role will also involve assisting with the creation, management, and troubleshooting of various subscription plans that enable users to post ads through SayPro Classified, as part of the SayPro Monthly SCMR-5 framework under the SayPro Marketing Royalty SCMR.

Key Responsibilities:

1. Customer Support & Troubleshooting
   • Act as the first point of contact for customers facing issues related to SayPro Monthly Classified Subscription Plans.
   • Troubleshoot and resolve technical issues related to payment processing, plan upgrades, system access, and other user-specific queries.
   • Guide customers through the process of resolving subscription-related issues such as failed payments, account access problems, or inability to upgrade or downgrade their subscription plan.
   • Provide assistance in identifying and resolving discrepancies in billing, subscription errors, and any technical issues arising within the SayPro system.
2. Subscription Plan Management
   • Assist in creating and managing different subscription plans designed to allow users to post ads through the SayPro Classified platform.
   • Ensure that the subscription plans are up-to-date, functioning correctly, and comply with any changes in pricing or feature offerings.
   • Support users with the proper selection of subscription plans that best meet their business or personal needs based on the available options.
3. Payment Processing Support
   • Address customer concerns regarding payment failures, payment method changes, and credit card issues related to subscription renewals or upgrades.
   • Collaborate with the payment gateway team to ensure smooth processing and timely resolution of payment issues.
   • Provide clear instructions for customers on how to update their payment details, resolve declined transactions, or reactivate their plans after payment issues.
4. Plan Upgrades/Downgrades Support
   • Assist customers who wish to upgrade or downgrade their subscription plans, explaining the differences between various plan tiers and any associated features.
   • Ensure customers understand the impact of plan changes on their ability to post ads, access features, and manage their accounts.
5. Account Access & User Management
   • Troubleshoot login and account access issues, including forgotten passwords, account lockouts, and system-related login problems.
   • Provide assistance in resetting passwords and ensuring customers are able to access their accounts and manage their subscription settings.
6. Customer Education and Guidance
   • Provide clear, concise, and patient guidance to customers on how to utilize their classified subscription plans effectively, whether for posting ads or other platform features.
   • Guide users through setting up and navigating their accounts, ensuring they are aware of all features available through their selected subscription plan.
7. Escalation & Follow-Up
   • Escalate complex issues to higher-level technical or billing teams as needed and ensure timely follow-up with the customer until resolution.
   • Document common issues, report recurring problems to the appropriate teams for proactive solutions, and suggest potential improvements in system functionality.
8. Collaboration & Feedback
   • Work closely with the SayPro Marketing and Sales teams to stay up-to-date on the latest subscription offerings and marketing promotions.
   • Provide feedback to the Product and Development teams regarding customer pain points or requests for enhancements related to subscription management.

Key Qualifications:

• Experience:
  • Proven experience in customer support, with at least 1-2 years working in a technical support or customer service role (preferably in a SaaS or e-commerce setting).
  • Experience with subscription-based services or payment processing systems is a plus.
• Skills & Abilities:
  • Strong problem-solving skills and a solution-oriented mindset.
  • Excellent communication skills, both written and verbal.
  • Ability to explain complex technical issues to non-technical customers.
  • Experience with customer support software or ticketing systems.
  • Familiarity with online classified ad platforms and subscription models is a plus.
  • Comfortable working in a fast-paced environment and managing multiple customer issues simultaneously.
• Technical Skills:
  • Proficient with CRM systems, customer support software (such as Zendesk, Freshdesk, etc.), and common troubleshooting tools.
  • Basic understanding of subscription-based SaaS platforms and payment gateways.
  • Familiarity with web-based content management systems is a plus.

Education & Certification:

• High school diploma or equivalent required; a degree in Business, Information Technology, or related field is preferred.
• Any relevant certifications in customer service or technical support are a plus.

Working Hours:

• Full-time (40 hours per week).
• Must be available for shifts based on customer demand, including evenings and weekends as required.

Salary & Benefits:

• Competitive salary based on experience.
• Benefits package including health insurance, paid time off, and professional development opportunities.

Why Join SayPro?
At SayPro, we strive to provide an exceptional experience for our customers while fostering a supportive and dynamic work environment for our team. As a Customer Support Specialist in the SayPro Classified Office, you’ll have the opportunity to make a tangible impact by ensuring the success and satisfaction of our users. Join a company that values innovation, customer success, and professional growth.

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This job description outlines the responsibilities and qualifications necessary to support customers using SayPro’s Monthly Classified Subscription Plans, contributing to the overall success of SayPro’s classified ad services.