SayPro Monthly Classified Renewal Reminders

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position: Customer Service and Support Representative
Department: SayPro Classified Office
Reporting to: SayPro Marketing Royalty SCMR Manager
Location: Remote / Office-Based
Job Type: Full-Time / Part-Time

Position Overview:

As a Customer Service and Support Representative for SayPro Monthly Classified Renewal Reminders, you will be responsible for ensuring that advertisers are fully satisfied with the renewal reminder system and provide assistance to them in case they face any difficulties with navigating the renewal process. Your role will support SayPro’s Classified Office under the SayPro Marketing Royalty SCMR to ensure a smooth and hassle-free experience for advertisers during their ad renewal cycle.

You will be the primary point of contact for advertisers who have received reminders for ad renewals. The goal of this position is to ensure that advertisers are aware of the renewal process, are encouraged to renew their ads, and receive personalized assistance when needed. You will also be responsible for troubleshooting any issues related to the reminder system, guiding advertisers through the renewal steps, and providing them with additional information about available services.

Key Responsibilities:

1. Adherence to the Reminder System:
   • Ensure that the automated renewal reminder system is working properly and effectively reaching all advertisers with timely notifications.
   • Regularly monitor the delivery and accuracy of renewal reminders sent out for ad renewals.
   • Verify that all renewal reminders follow the correct format, include the necessary information (dates, links, instructions), and are sent at appropriate intervals.
2. Customer Support for Renewal Process:
   • Act as the primary point of contact for advertisers who have questions or encounter issues related to the renewal process.
   • Offer guidance on how to navigate the renewal system, assisting with account login, payment processing, or ad modification during the renewal period.
   • Troubleshoot any issues encountered by advertisers while using the system or during the renewal process.
   • Provide step-by-step instructions to customers who require extra assistance in renewing their classified ads.
3. Personalized Follow-up Assistance:
   • Follow up with advertisers who have not responded to the renewal reminders, offering additional support as needed.
   • Reach out to customers with a personalized approach to ensure they are aware of their renewal options and encourage continued use of SayPro Classifieds.
   • Resolve concerns regarding renewals or missed deadlines by working closely with advertisers to understand their needs.
4. Offer Additional Services and Support:
   • Advise advertisers on the benefits of renewing their classified ads with SayPro and highlight any new features or offers.
   • Encourage customers to explore other services or upgrades that may benefit their business.
   • Maintain up-to-date knowledge of all features related to the classified ad platform to provide accurate information on the renewal process.
5. Record and Report Issues:
   • Keep a log of all customer interactions, including queries, issues, and resolutions, ensuring proper documentation for future reference.
   • Identify recurring problems or concerns that may require escalation or resolution at a higher level.
   • Provide feedback to the SayPro Marketing Royalty SCMR Manager to improve the renewal process or reminder system.
6. Collaboration and Coordination:
   • Work closely with the SayPro Marketing Royalty SCMR team to ensure that all renewal reminders are sent out on time and that no advertiser is missed.
   • Coordinate with other departments, such as technical support or billing, when an issue requires cross-departmental collaboration.
   • Participate in team meetings and training sessions to improve customer service skills and system knowledge.
7. Continuous Improvement:
   • Stay updated on industry best practices related to customer service and ad renewal processes.
   • Provide suggestions for system or process improvements that can enhance the customer experience.
   • Contribute to the development of frequently asked questions (FAQs), guides, and troubleshooting resources for the renewal process.

Skills and Qualifications:

• Experience:
  • Previous experience in customer service, especially in the classified advertising or online marketing industry, is a plus.
  • Experience with CRM systems or customer support platforms (e.g., Zendesk, Salesforce) is advantageous.
• Technical Skills:
  • Proficient in using computer systems and software (Microsoft Office, Google Suite).
  • Familiarity with ad management platforms or CMS (Content Management Systems) is preferred.
  • Ability to quickly learn and adapt to new software tools.
• Communication Skills:
  • Excellent verbal and written communication skills with the ability to interact professionally with customers.
  • Strong interpersonal skills, with a focus on empathy, patience, and problem-solving.
• Attention to Detail:
  • High level of accuracy in documenting customer interactions and resolving issues.
  • Ability to follow processes and procedures meticulously to ensure consistency in service delivery.
• Problem Solving:
  • Strong troubleshooting skills with the ability to identify and resolve issues efficiently.
  • Ability to think critically and offer solutions when customers face challenges with the system.
• Organization and Time Management:
  • Ability to handle multiple tasks and priorities in a fast-paced environment.
  • Strong organizational skills to track ongoing cases and ensure timely follow-up with customers.

Education:

• High school diploma or equivalent; Bachelor’s degree in a related field (Business, Marketing, Communication) is a plus.
• Relevant certifications in customer service or technical support are an added advantage.

Working Conditions:

• Full-time or part-time position based on availability.
• Work from home or office-based depending on company policy.
• Flexibility to work weekends or evenings as necessary, especially during peak renewal periods.

Compensation:

• Competitive salary and benefits package.
• Performance-based incentives based on customer satisfaction and successful renewals.

How to Apply:

Interested candidates should submit their resume and cover letter to the HR department or apply through the SayPro Careers Portal.

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This job description outlines the key duties and expectations for the Customer Service and Support Representative for SayPro’s Monthly Classified Renewal Reminders, ensuring advertisers are provided with exceptional service and support to guarantee a smooth ad renewal experience.