SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR
Position: Classified Rating and Reviews Manager
Location: SayPro Classified Office
Department: SayPro Marketing Royalty SCMR
Reports To: Senior Marketing Manager
Key Responsibilities:
1. Moderation and Quality Control:
- Monitor Flagged Reviews: Review and assess flagged ratings and reviews for classified ads or sellers, identifying whether the content violates SayPro’s established guidelines.
- Content Moderation: Actively moderate content to ensure reviews, ratings, and feedback reflect quality, fairness, and accuracy. This includes removing or flagging spam, inappropriate content, false claims, and fraudulent reviews.
- Ensure Compliance with Guidelines: Ensure all user-generated content aligns with the content guidelines set by SayPro. This includes verifying that reviews and ratings comply with SayPro’s ethical standards, non-discrimination policies, and accuracy expectations.
- Quality Control of Feedback: Conduct regular audits to ensure that reviews are authentic, unbiased, and helpful for other users. Address instances of fake reviews or low-quality content that may impact user experience or trust.
2. System Implementation and Management:
- Implement Rating and Review Systems: Oversee the implementation and continuous improvement of the rating and review system for classified ads and sellers on the SayPro platform. Ensure that the system operates smoothly and encourages accurate user feedback.
- Develop Reporting Tools: Develop and maintain tools and dashboards to track ratings, reviews, and flagged content, offering insights into user satisfaction, trends, and potential issues.
- Integration with SayPro Classified Ads Platform: Work closely with technical teams to ensure that the review and rating functionality integrates seamlessly with the classified ads system, enhancing the user experience.
3. Policy Enforcement and User Interaction:
- Enforce Content Guidelines: Proactively enforce policies related to review content, including addressing flagged inappropriate reviews and taking corrective action where necessary. Work with legal and compliance teams if content violations require further investigation.
- Respond to User Concerns: Handle inquiries and disputes from users regarding reviews and ratings. Address user feedback and resolve any conflicts or misunderstandings regarding reviews, ratings, or flagged content.
- Maintain Transparency with Users: Provide clear communication regarding the review process, how content is moderated, and what users can expect from the rating and review system. Ensure transparency in the decision-making process.
4. Analytics and Reporting:
- Data Analysis and Reporting: Regularly analyze review and rating data to identify patterns, trends, and areas for improvement in the overall user experience. Provide reports on review volume, quality, and flagged content trends.
- Customer Sentiment Insights: Extract actionable insights from reviews and ratings to inform marketing strategies and product development. Use data to understand customer satisfaction levels and improve service offerings.
- Report on Key Metrics: Prepare and present reports on the health of the review and rating system, providing updates to senior management, stakeholders, and other relevant departments on key performance indicators (KPIs).
5. Collaboration with Other Teams:
- Work with the Marketing Team: Collaborate with the SayPro Marketing team to develop strategies that encourage high-quality user reviews and ratings. Support marketing campaigns that promote positive user feedback.
- Support Product Teams: Work alongside product and development teams to identify any technical issues or user experience barriers related to the review system. Ensure that feedback from the rating and review system is utilized to inform platform improvements.
- Coordinate with Customer Service: Liaise with customer service to resolve customer complaints related to reviews and ratings, ensuring a seamless experience for users seeking support.
6. Continuous Improvement and Innovation:
- Review System Enhancement: Regularly evaluate the effectiveness of the review system and propose enhancements to improve user engagement, satisfaction, and trust. Stay updated on best practices for online review systems and implement improvements based on evolving industry standards.
- Stay Updated on Trends: Keep up with trends in online reviews, reputation management, and user-generated content to ensure SayPro’s system remains relevant and competitive in the marketplace.
7. Special Projects and Strategic Initiatives:
- Support Strategic Initiatives: Assist in implementing special projects aimed at enhancing the review and rating process. This may include introducing new features, addressing emerging issues, or collaborating with other departments on company-wide initiatives.
- Contribute to Marketing Royalty SCMR Goals: Align activities with SayPro’s broader goals under the SayPro Marketing Royalty SCMR framework, ensuring that the classification, rating, and review processes contribute to the company’s overall mission.
Qualifications:
- Education: Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent work experience).
- Experience:
- At least 3-5 years of experience in content moderation, customer service, or marketing within a digital or online platform.
- Experience managing user-generated content systems, particularly ratings and reviews, is highly preferred.
- Familiarity with spam detection, fraud prevention, and compliance within online platforms.
- Skills:
- Strong attention to detail with excellent problem-solving skills.
- Proficient in using content moderation tools, databases, and analytics software.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong analytical and reporting skills, with the ability to interpret data and present findings to stakeholders.
- Personal Traits:
- A strong commitment to maintaining the integrity of user-generated content.
- A customer-centric mindset with a focus on improving user experience.
- A proactive attitude with the ability to anticipate issues and act decisively.
Working Conditions:
- Full-Time Position
- Hybrid Work Environment: Combination of in-office and remote work options.
- Office Location: SayPro Classified Office.
- Occasional overtime may be required during peak periods or special projects.
SayPro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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