SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR
Task 1: System Design and Planning for the Classified Rating and Review System
Objective: Finalize the technical and functional specifications for the development and implementation of a rating and review system for ads or sellers. This system will include features for moderation and reporting to ensure that the reviews remain relevant, fair, and compliant with the platform’s guidelines. This task will be carried out by the SayPro Classified Office under the SayPro Marketing Royalty SCMR initiative.
Key Milestones:
- Research and Requirement Gathering
- Start Date: 01-01-2025
- End Date: 10-01-2025
- Actions:
- Conduct meetings with key stakeholders (e.g., product team, developers, legal, customer service) to gather specific requirements for the rating and review system.
- Review existing customer feedback and ad performance data to understand the needs and pain points of both users and sellers.
- Document functional requirements, including rating scales, review features, feedback collection, and moderation processes.
- Define technical specifications, such as integrations with the existing platform, data security, and scalability requirements.
- Design the Rating and Review System
- Start Date: 11-01-2025
- End Date: 20-01-2025
- Actions:
- Develop wireframes and UI/UX design for the review submission process, including ease of use for both buyers and sellers.
- Identify the types of ratings (e.g., star ratings, thumbs up/down) and categorize the review fields (e.g., product quality, seller communication, delivery time).
- Specify moderation tools to flag inappropriate content, including user reporting features and admin controls.
- Design database architecture for storing ratings and reviews, ensuring efficient retrieval and data integrity.
- Work on user privacy and anonymity settings to protect sensitive information.
- Develop Moderation and Reporting Mechanisms
- Start Date: 21-01-2025
- End Date: 31-01-2025
- Actions:
- Design and implement an automated moderation system that flags inappropriate content based on predefined rules (e.g., offensive language, spam).
- Build a user-friendly reporting feature for users to flag problematic reviews or ratings.
- Set up manual review processes for flagged content, defining clear procedures for moderators to review and act on reports.
- Develop reporting dashboards for administrators to monitor flagged reviews, system performance, and user behavior.
- Ensure compliance with platform policies, user guidelines, and relevant data protection regulations.
- Review and Finalization of Technical and Functional Specifications
- Start Date: 01-02-2025
- End Date: 05-02-2025
- Actions:
- Conduct internal reviews and testing of all functional specifications and designs.
- Revise the specifications based on feedback from key stakeholders and technical teams.
- Prepare and finalize a comprehensive document outlining the complete technical and functional design of the rating and review system.
- Ensure all compliance and security requirements are met, including data encryption, privacy policies, and adherence to regional laws.
- Approval and Sign-Off
- Start Date: 06-02-2025
- End Date: 10-02-2025
- Actions:
- Present the finalized specifications to the leadership team for approval.
- Make any necessary revisions based on the feedback and get sign-off from all relevant stakeholders.
- Plan for the next steps, including system development and integration, based on the finalized specifications.
Task Duration:
- Start Date: 01-01-2025
- End Date: 01-05-2025
Deliverables:
- Documented technical and functional specifications for the rating and review system.
- Wireframes and design mockups for the user interface of the review system.
- Database design and architecture for storing and retrieving ratings and reviews.
- Finalized plans for moderation tools, reporting features, and user privacy settings.
- Stakeholder sign-off and approval of the specifications.
Resources Required:
- Personnel: Product Manager, UI/UX Designer, System Architect, Legal Advisor, Development Team (Backend, Frontend, Database), Quality Assurance, Customer Service, Marketing.
- Software/Tools: Design software (e.g., Figma, Sketch), project management tools (e.g., Jira), database management systems, customer service platforms.
Risk Management:
- Risk 1: Delays in gathering requirements due to conflicting schedules or scope creep.
Mitigation: Set clear timelines for stakeholder meetings and review sessions. - Risk 2: Technical limitations or integration challenges with the existing platform.
Mitigation: Conduct a thorough technical assessment at the start of the task and engage the development team early to identify potential roadblocks. - Risk 3: Privacy concerns regarding user data in the rating and review process.
Mitigation: Ensure compliance with data protection regulations such as GDPR and provide users with clear privacy policies and settings.
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