SayPro Tasks to be Completed During the Period

SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

User Feedback Collection (02-15-2025 to 02-21-2025)

Objective:
Collect and analyze user feedback to improve the overall user experience on the SayPro platform. Feedback will guide enhancements in usability, interface design, functionality, and feature development.

Tasks:

1. User Survey Design and Distribution
   • Develop an online survey to gather user insights, focusing on satisfaction, ease of use, and specific challenges users face.
   • The survey will cover areas like navigation, ad posting and management, customer service, and additional features.
   • Distribute the survey via email, in-app notifications, and social media channels.
   • Ensure that responses are anonymous to encourage honest and constructive feedback.
   • Deadline: 02-15-2025
2. Feedback Collection from Active Users
   • Reach out to active users through targeted emails to collect their feedback on recent updates and overall platform experience.
   • Offer incentives such as discounts or exclusive features for participating in the feedback process.
   • Track the volume and demographics of responses to ensure representative feedback from all user segments.
   • Deadline: 02-17-2025
3. User Focus Group Sessions
   • Organize small virtual focus group sessions with a diverse group of users to dive deeper into the specific challenges they encounter while using SayPro.
   • Facilitate discussions to understand user pain points and gather suggestions for feature improvements.
   • Record the sessions for later analysis and to extract key action items.
   • Deadline: 02-18-2025
4. Data Compilation and Initial Analysis
   • Aggregate all feedback collected from surveys, focus groups, and email responses into a single document or database for easy analysis.
   • Begin categorizing feedback into themes (e.g., usability issues, feature requests, performance concerns).
   • Prioritize feedback based on frequency and severity.
   • Deadline: 02-19-2025
5. Reporting and Presentation Preparation
   • Prepare a detailed report summarizing the collected feedback, highlighting key insights and actionable recommendations.
   • Create a presentation for stakeholders, showcasing user satisfaction metrics, common pain points, and suggested improvements.
   • Deadline: 02-21-2025

Training & Educational Content (02-22-2025 to 02-28-2025)

Objective:
Develop and deliver a comprehensive training program to educate users on navigating and using the SayPro classified platform effectively. This will include webinars and training materials that cover core features and advanced functionalities.

Tasks:

1. Webinar Development
   • Plan and structure a webinar that covers the essential features of the SayPro platform, including ad posting, managing listings, categorizing ads, and navigating the interface.
   • Incorporate a live demonstration of key features to ensure clarity.
   • Develop a Q&A session to address common user queries and gather real-time feedback during the webinar.
   • Deadline: 02-22-2025 (Plan & Structure)
2. Webinar Content Creation
   • Create engaging presentation slides, infographics, and video tutorials that align with the webinar content.
   • Develop speaker notes for presenters to ensure consistency and clarity throughout the session.
   • Ensure content is user-friendly, with simple language and visual aids, catering to both novice and experienced users.
   • Deadline: 02-24-2025
3. Hosting and Execution of Webinar
   • Schedule and host the live webinar on a user-friendly platform, ensuring all necessary tools are in place for a smooth experience (e.g., screen-sharing, chat functions, polling).
   • Promote the webinar to users through various channels, including email, notifications on the SayPro platform, and social media.
   • Record the session for users who are unable to attend and for future reference.
   • Deadline: 02-26-2025 (Webinar Date)
4. Follow-Up and Additional Materials
   • After the webinar, send out follow-up emails to attendees with a link to the recorded session, a summary of key takeaways, and any additional resources or documentation.
   • Offer downloadable guides and FAQs that expand on the topics covered in the webinar.
   • Deadline: 02-27-2025
5. User Training Materials Development
   • Produce written documentation or video tutorials for common tasks on the platform (e.g., ad creation, management, payments).
   • Ensure the materials are well-organized and easy to follow, possibly broken down into beginner, intermediate, and advanced levels.
   • Offer detailed troubleshooting steps for common user issues.
   • Deadline: 02-28-2025

Ongoing Tasks

• Feedback Analysis for Continuous Improvement
  Post-webinar, analyze feedback from participants to refine and improve future training sessions. This could include collecting data on which topics users found most useful and identifying any gaps in knowledge that need to be addressed in future content.
• Performance Tracking
  Throughout this period, track engagement metrics such as webinar attendance, user interaction with training materials, and feedback responses. Use this data to inform further user support initiatives and identify potential updates or changes to the platform.

Final Deliverables:

1. Comprehensive user feedback report and analysis.
2. Webinar recording and user training materials (guides, tutorials).
3. A summary of key feedback and insights to improve user experience and platform usability.