SayPro Training Guide Template

SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

1. Cover Page

Training Title: [Insert title of the training, e.g., “Using SayPro to Post a Classified Ad”]
Module Code: [e.g., SCMR5-UG01]
Prepared by: [Trainer Name / Department]
Issued by: SayPro Classified Office
Department: SayPro Quarterly Classified User Support & Help Management
Date: [Insert Date]

2. Table of Contents

1. Overview
1. Objectives
1. Target Audience
1. Training Requirements
1. Getting Started with SayPro
1. Step-by-Step Instructions
1. Best Practices
1. Troubleshooting
1. Additional Support
1. Assessment / Quiz
1. Feedback & Certification
1. Appendix

3. Overview

Briefly describe what this guide is about, including:

The purpose of the training
What the user will be able to do after completing it
How it fits into the SayPro Classified ecosystem

Example:
This training guide is intended to help users successfully navigate SayPro’s Classified Services platform. By following this guide, users will be able to post, manage, and renew classified ads with confidence.

4. Objectives

List the learning objectives clearly.

Example:
By the end of this training, users will be able to:

Navigate the SayPro Classified platform
Post a new classified advertisement
Renew or delete an existing ad
Access user support channels

5. Target Audience

Specify who the training is intended for.

Example:
This guide is intended for:

New SayPro Classified users
Community advertisers
SayPro customer service representatives

6. Training Requirements

Outline the tools and knowledge users need before starting.

Example:

Access to SayPro account
Internet-enabled device
Basic computer literacy
Email account for registration and verification

7. Getting Started with SayPro

7.1. How to Register

7.2. Logging into Your Account

7.3. Navigating the Dashboard

Include annotated screenshots, clickable diagrams, or brief videos where possible.

8. Step-by-Step Instructions

Create a consistent format for each action:

8.1. How to Post an Ad

Step 1: Go to the “Post an Ad” section
Step 2: Select a category (e.g., Jobs, Announcements, Services)
Step 3: Fill in the required fields
Step 4: Add images and tags
Step 5: Click “Submit”
Note: Ads will be reviewed before being published.

8.2. How to Edit or Delete an Ad

8.3. How to Renew an Expired Ad

8.4. Viewing Ad Performance

Use tables, screenshots, and bullet points to make it user-friendly.

9. Best Practices

Provide tips for success:

Use clear titles and correct grammar
Choose the right category
Upload high-quality images
Respect SayPro content policies

10. Troubleshooting

Include common issues and solutions:

Issue	Possible Cause	Solution
Cannot log in	Wrong password	Reset password via login page
Ad not approved	Violates posting guidelines	Review and revise ad content
Images not uploading	Unsupported format	Use JPG, PNG; max size 2MB

11. Additional Support

Offer links and contact information for help:

SayPro Help Center: [Insert URL]
Email Support: support@saypro.online
Live Chat: Available Mon–Fri, 9am–5pm (SAST)
SayPro User Forum: [Insert link]

12. Assessment / Quiz

Include a short quiz to reinforce learning. Example:

Q1: What category would you choose for a second-hand laptop ad?
a) Announcements
b) Electronics
c) Services
d) Jobs

Q2: Which of the following is NOT allowed in your ad?
a) Phone number
b) Offensive language
c) Description
d) Price

(Provide answer key in appendix.)

13. Feedback & Certification

Provide a feedback form link: [Insert Google Form or platform link]
State the criteria to receive a certificate
Example: “Users must score 80% or more in the quiz and submit a completed feedback form to receive a certificate.”

14. Appendix

Include:

Glossary of terms
Icons used in the system
Printable quick reference sheet
FAQ sheet

Branding & Visual Guidelines

Ensure all guides:

Use SayPro fonts and colors
Display the SayPro logo on every page