SayPro Job Description & Tasks: Communication with Clients

SayPro Monthly January SCMR-5 SayPro Quarterly Classified Ad Expiration and Removal Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

Role Overview

The SayPro Classified Office, under the SayPro Marketing Royalty SCMR, is responsible for maintaining seamless communication with clients regarding their classified ads. One of the key responsibilities is managing ad expiration and renewal processes to ensure that clients remain informed and engaged. Through the SayPro Monthly January SCMR-5 and SayPro Quarterly Classified Ad Expiration and Removal Management, structured procedures are in place to notify clients about expiring ads and guide them on necessary actions to retain visibility.

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Key Responsibilities & Tasks

1. Monitoring and Identifying Expiring Ads

• Regularly track advertisement expiration dates using SayPro’s classified ad management system.
• Generate weekly and monthly reports listing ads that are about to expire.
• Classify ads into categories based on expiration timelines (e.g., expiring in 3 days, 7 days, or expired).

2. Client Notification Process

• Send automated and manual notifications to clients whose ads are about to expire through:
  • Email notifications
  • SMS alerts
  • In-app messages or push notifications (if applicable)
• Include clear instructions on how to renew the ad, including a direct renewal link where applicable.
• Offer reminders at different intervals, such as:
  • 7 days before expiration
  • 3 days before expiration
  • On the day of expiration
• Follow up with personalized support for premium clients or long-term advertisers.

3. Assisting Clients with Renewal Process

• Provide step-by-step guidance on ad renewal:
  1. Log in to the SayPro classified platform
  2. Navigate to “My Ads” section
  3. Select the ad and choose “Renew” option
  4. Make any necessary edits or updates
  5. Proceed with payment (if applicable)
  6. Confirm and publish the renewed ad
• Offer assistance via live chat, phone, or email for clients who face challenges in renewing ads.
• Recommend promotional options (e.g., featured listing upgrades) for greater ad visibility.

4. Handling Expired Ads and Removals

• Notify clients whose ads have already expired, explaining removal policies.
• Provide alternative solutions, such as reposting the same ad or creating a new one.
• Archive expired ads for easy retrieval if a client wishes to renew later.
• Coordinate with the SayPro Classified Office to remove inactive ads if no action is taken within a set timeframe.

5. Ensuring Client Satisfaction & Follow-Ups

• Conduct customer satisfaction surveys to assess the effectiveness of the notification process.
• Identify common challenges in ad renewal and removal and recommend improvements.
• Track client responses and implement improvements for better engagement.

6. Reporting & Performance Analysis

• Generate monthly and quarterly reports on the number of:
  • Expiring ads notified
  • Ads successfully renewed
  • Ads removed due to expiration
• Analyze client engagement with notifications (open rates, response rates) to improve communication strategies.
• Collaborate with SayPro Marketing Royalty SCMR to implement data-driven renewal strategies.

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Conclusion

SayPro’s Communication with Clients process ensures that advertisers remain informed and supported when their ads near expiration. Through the SayPro Monthly January SCMR-5 and SayPro Quarterly Classified Ad Expiration and Removal Management, the SayPro Classified Office actively notifies clients, assists with renewals, and removes expired ads, ensuring a smooth and professional advertising experience.