SayPro Required Documents from Employee for Feedback on Custom Location Feature

SayPro Monthly January SCMR-5 SayPro Monthly Monthly Classified Custom Locations: Allow users to specify custom locations for their ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

Introduction: The purpose of collecting feedback from advertisers on the custom location feature of the SayPro Classified platform is to ensure that the functionality meets their needs and expectations. This feature allows users to specify custom locations for their classified ads, enhancing the targeting and relevance of their postings. The feedback will be valuable for identifying areas for improvement and optimizing the user experience. This feedback collection will be conducted as part of SayPro’s Monthly January SCMR-5.

Documents Required from Employees

1. Feedback Collection Form (Custom Location Feature)
   • Purpose: The feedback collection form serves as the primary tool to capture the advertisers’ experiences and opinions regarding the custom location feature.
   • Content: The form should include the following sections:
     • Advertiser Information: Name, email address, company name (optional), and classified ad category.
     • Usability Questions:
       • How easy was it to specify a custom location for your ad? (Scale: 1-5, with 1 being very difficult and 5 being very easy)
       • Did you face any technical issues while selecting a custom location?
       • Was the custom location feature intuitive and easy to find on the platform?
     • Effectiveness Questions:
       • Did the ability to specify a custom location improve the visibility of your ad? (Yes/No)
       • Has your ad performance (views, engagement) improved since using the custom location feature? (Yes/No/Unsure)
       • In what ways do you think the custom location feature could be enhanced to better meet your needs?
     • Suggestions and Comments: A section for additional feedback or suggestions on how SayPro can improve the custom location feature.
2. User Behavior Analytics Report (for Internal Use)
   • Purpose: To gather quantitative data on how frequently the custom location feature is being used and its impact on ad performance.
   • Content: The report should include:
     • Custom Location Usage Statistics: Percentage of total ads that use the custom location feature, trends over time (e.g., January vs. previous months).
     • Performance Metrics: Average ad views, engagement rates, and response rates for ads using custom locations versus those without.
     • Technical Performance Data: Any reported issues, errors, or user drop-off points related to the custom location selection process.
   • Responsible Team: SayPro Analytics Team to compile and generate the report.
3. Employee Feedback Report
   • Purpose: To collect insights from internal employees (such as customer service representatives, marketing team members, and platform developers) on any recurring issues or common feedback they’ve received regarding the custom location feature.
   • Content: The report should include:
     • Summary of issues or suggestions flagged by employees while assisting advertisers.
     • Patterns in user complaints, common challenges, and suggestions for improving the feature.
     • Employee recommendations for feature improvements or training needs to better assist users with the feature.
   • Responsible Team: SayPro Support Team to gather feedback from internal staff.
4. Survey for Advertiser Engagement (Optional but Recommended)
   • Purpose: To understand the advertiser’s overall satisfaction and engagement with the SayPro platform, with a focus on the custom location feature.
   • Content: The survey could include:
     • General Platform Feedback: Questions regarding ease of use, the range of features, and satisfaction with the platform.
     • Custom Location Feature Satisfaction: Directly asking users how satisfied they are with the feature, and whether they feel it contributes positively to their ad campaigns.
     • Likelihood of Recommending Feature: Asking users if they would recommend the custom location feature to other advertisers.
   • Survey Tools: Google Forms, SurveyMonkey, or another survey tool can be used to create and distribute this survey.
   • Responsible Team: SayPro Marketing Team to develop and manage the survey.
5. Meeting Minutes / Notes from Stakeholder Discussions
   • Purpose: A compilation of any discussions, feedback, and suggestions shared during stakeholder meetings about the custom location feature.
   • Content: The minutes should detail:
     • Points raised by various teams (e.g., Marketing, Technical Support, Product Development).
     • Any changes or improvements discussed.
     • Action items or follow-up tasks identified for further development.
   • Responsible Team: SayPro Product Management Team.
6. Marketing and Communications Materials
   • Purpose: To support the promotion and further adoption of the custom location feature based on the collected feedback.
   • Content: These materials should include:
     • An email template or newsletter featuring the custom location feature’s benefits and a call to action for feedback.
     • FAQs and troubleshooting tips based on feedback received from advertisers.
     • Social media posts, blog articles, or video tutorials explaining how to use the feature effectively.
   • Responsible Team: SayPro Marketing Team to create and distribute materials.

Process and Timeline:

• Feedback Collection (January SCMR-5): Advertisers will be contacted via email or within their SayPro account dashboard, encouraging them to submit feedback.
• Data Compilation: All feedback forms, survey results, and analytics reports will be compiled by the end of the first week of February.
• Analysis: The SayPro Product Development and Marketing teams will analyze the feedback to identify trends, common issues, and areas for improvement.
• Implementation of Changes (if applicable): Any changes or feature enhancements will be prioritized and addressed in upcoming platform updates.

Conclusion:

Collecting feedback from advertisers regarding the custom location feature will help SayPro refine its offerings and ensure the platform meets the needs of its user base. The required documents will guide employees and teams in gathering, analyzing, and implementing feedback to improve the feature’s usability and effectiveness.