SayPro Monthly January SCMR-5 SayPro Monthly Monthly Classified Custom Locations: Allow users to specify custom locations for their ads by SayPro Classified Office under SayPro Marketing Royalty SCMR
Task: Provide Initial User Support and Guide Advertisers in Utilizing the Custom Location Feature
Objective:
Ensure that advertisers using the SayPro Classified platform can effectively utilize the Custom Location feature to specify their desired location for ad placement. Provide guidance, troubleshooting, and support to improve user experience and engagement.
Task Breakdown & Action Plan
1. Understand the Custom Location Feature
- Review the SayPro Monthly January SCMR-5 guidelines on Custom Locations.
- Ensure alignment with SayPro Marketing Royalty SCMR standards.
- Test the feature internally to understand functionalities, limitations, and potential user issues.
- Document common questions and expected solutions for easier reference during support interactions.
2. Develop Support Materials & User Guides
- Create a step-by-step guide for advertisers on how to set up and modify custom locations.
- Prepare FAQs based on anticipated user concerns.
- Develop tutorial videos or infographics demonstrating the process.
- Ensure documentation is accessible via SayPro Classified Help Center and Marketing portals.
3. Provide Direct Support to Users
- Offer onboarding sessions to first-time advertisers needing assistance.
- Use live chat, email, and phone support to answer real-time user queries.
- Troubleshoot technical issues by escalating unresolved problems to the SayPro Classified Office.
- Monitor user feedback and identify areas for feature enhancement.
4. Promote Feature Adoption Through Marketing
- Collaborate with SayPro Marketing Royalty SCMR to integrate promotional messages.
- Send out email newsletters informing users about the feature and its benefits.
- Use social media & classified platform banners to highlight the feature.
- Encourage testimonials & case studies from users who have benefited from custom locations.
5. Monitor Performance & Report Findings
- Track user engagement metrics to evaluate feature usage.
- Identify common issues and support trends to refine future assistance.
- Submit a weekly progress report to the SayPro Classified Office under SayPro Marketing Royalty SCMR.
Expected Outcomes for Week 2:
✅ Users understand and successfully utilize the Custom Location feature.
✅ Common challenges are addressed, and advertisers receive timely support.
✅ Marketing initiatives drive awareness and increased adoption.
✅ Performance data is collected for ongoing improvements.
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