Here’s an outline for SayPro End-User Documentation, which includes guides and manuals aimed at administrators and content managers for managing the integrated classified listings system.

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Version: 1.0
Prepared By: [Your Name/Team]
Date: March 6, 2025

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Table of Contents

1. Introduction
   • Overview of the SayPro Classified Listings System
   • System Requirements
2. Administrator Guide
   • Accessing the Admin Panel
   • Managing User Accounts
   • Configuring System Settings
   • Managing Listings
   • Handling Payments and Subscriptions
   • Viewing Reports and Analytics
3. Content Manager Guide
   • Managing Classified Listings
   • Creating and Editing Listings
   • Setting Listing Expiration and Renewals
   • Moderating Listings and Managing User Content
   • Handling Customer Inquiries and Feedback
   • Utilizing SEO and Listing Categories
4. Troubleshooting & FAQs
5. Appendix
   • Glossary of Terms
   • Contact Support Information

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1. Introduction

Overview of the SayPro Classified Listings System

SayPro offers a classified listings system designed to allow users to post, manage, and browse ads for various products and services. The system is highly customizable, enabling administrators and content managers to configure listings, process payments, and ensure the quality and relevance of the content displayed.

System Requirements

• Browser: Google Chrome (latest version), Firefox, or Safari
• Operating System: Windows 10 or later, macOS 10.14 or later
• Internet Connection: Broadband connection with a minimum of 5Mbps speed
• Software: No additional software required; all operations can be performed through the web browser.

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2. Administrator Guide

Accessing the Admin Panel

1. Login:
   • Navigate to the admin panel URL: https://yourwebsite.com/admin.
   • Enter your admin credentials (username and password).
2. Dashboard Overview:
   • The dashboard provides an overview of active listings, user statistics, and system performance.

Managing User Accounts

1. Adding New Users:
   • Go to the Users section.
   • Click on Add New User.
   • Fill in required details (name, email, role).
   • Choose user role (Admin, Content Manager, or Regular User).
   • Click Save to create the new user.
2. Editing Existing Users:
   • In the Users section, locate the user account.
   • Click Edit to modify their details or change their role.
   • Save changes.

Configuring System Settings

1. General Settings:
   • Navigate to Settings > General to configure site-wide preferences (site title, description, time zone, currency).
2. Payment Gateway Settings:
   • Go to Settings > Payment Gateway.
   • Connect with external payment processors (e.g., PayPal, Stripe).
   • Set up pricing rules for different categories of listings.

Managing Listings

1. View Active Listings:
   • From the Listings section, you can view all active, expired, and pending listings.
2. Approve/Reject Listings:
   • Admins can approve or reject listings submitted by users based on compliance with site guidelines.
   • To approve a listing, click Approve; to reject, click Reject.

Handling Payments and Subscriptions

1. Monitor Payments:
   • Go to Payments to view all transactions.
   • Admins can manually mark payments as completed or refunded.
2. Subscription Management:
   • Admins can set up subscription packages for users who wish to post multiple listings.

Viewing Reports and Analytics

1. Reports Section:
   • Go to Reports to view user activity, listing statistics, and system performance data.
   • Filter reports by date range and listing category for detailed insights.

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3. Content Manager Guide

Managing Classified Listings

1. View Active Listings:
   • Navigate to Listings > Active Listings to view currently live classified ads.
2. Edit Listings:
   • Click on a listing to edit the title, description, price, or images.
   • Content managers can update listings with better descriptions or correct errors.

Creating and Editing Listings

1. Creating a New Listing:
   • Go to Listings > Create New Listing.
   • Select the appropriate category (e.g., jobs, services, real estate).
   • Fill in all required fields: Title, Description, Price, and Upload Images.
   • Click Publish to make the listing live.
2. Editing an Existing Listing:
   • In the My Listings section, select a listing to edit.
   • Update details and click Save.

Setting Listing Expiration and Renewals

1. Expiration Date:
   • Listings automatically expire after a set duration. Admins and content managers can adjust this duration from the listing creation page.
2. Renewing Listings:
   • Expired listings can be renewed manually by content managers. Select the expired listing and click Renew to extend its active period.

Moderating Listings and Managing User Content

1. Flagging Inappropriate Content:
   • If a listing violates community guidelines, content managers can flag it for review.
2. Deleting Listings:
   • Content managers can delete inappropriate or expired listings by selecting Delete from the actions menu.

Handling Customer Inquiries and Feedback

1. Customer Interaction:
   • Respond to inquiries directly through the site’s built-in messaging system.
   • Maintain a professional tone and ensure prompt responses.

Utilizing SEO and Listing Categories

1. Optimizing Listings for SEO:
   • Add relevant keywords to the title and description fields to help listings rank higher in search results.
2. Categorizing Listings:
   • Ensure listings are posted in the correct category to maximize visibility. Use the drop-down menus to select from predefined categories.

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4. Troubleshooting & FAQs

Troubleshooting Common Issues

1. Listing Not Displaying:
   • Ensure that the listing has been approved by the admin.
   • Check that the expiration date has not passed.
2. Payment Issues:
   • Verify that payment gateway settings are correctly configured.
   • Contact the payment provider for unresolved payment issues.

Frequently Asked Questions (FAQs)

1. How do I edit my classified listing after posting?
   • Go to My Listings, select the listing, and click Edit.
2. Can I delete my listing after it is live?
   • Yes, you can delete a listing through the Actions menu.

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5. Appendix

Glossary of Terms

• Listing: A posted advertisement for products or services.
• Admin Panel: The backend interface used by administrators to manage the system.
• Subscription: A payment plan that allows users to post multiple listings.

Contact Support

If you encounter any issues, please contact the SayPro support team at [support@yourwebsite.com] or call [Support Phone Number].

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This documentation template can be customized to suit the specific needs of the SayPro system. It provides clear, user-friendly instructions for administrators and content managers to manage the system effectively.