SayPro Job Description: Reports and Analytics

SayPro Monthly January SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty SCMR

Title: Reports and Analytics Specialist
Department: SayPro Classified Office
Division: SayPro Marketing Royalty SCMR
Report To: Senior Analytics Manager

Job Summary

The Reports and Analytics Specialist is responsible for preparing and delivering regular reports on communication metrics, user issues, and satisfaction levels to stakeholders. The specialist plays a crucial role in monitoring and improving user interactions on the SayPro Classified platform by analyzing data from direct messaging between users and admins.

Key Responsibilities

1. Data Collection and Analysis

• Collect and compile communication metrics related to user interactions on SayPro Classified.
• Monitor direct messaging trends between users and admins to assess engagement levels.
• Identify key patterns in user issues and communication-related concerns.
• Track user satisfaction levels through surveys, feedback forms, and chat transcripts.

2. Report Preparation

• Develop comprehensive reports summarizing findings from communication metrics, including:
  • Response time efficiency
  • Message resolution rates
  • Common user concerns and frequently asked questions
  • User satisfaction scores
• Prepare visual presentations, charts, and data insights to make reports actionable.
• Create monthly and quarterly reports aligned with the SayPro Monthly January SCMR-5 report framework.

3. Stakeholder Communication

• Deliver reports to key stakeholders, including the SayPro Classified Office and SayPro Marketing Royalty SCMR.
• Provide insights and recommendations based on communication analytics.
• Collaborate with the customer support and admin teams to improve user engagement strategies.

4. Process Improvement

• Use reports to recommend enhancements in direct messaging functionalities.
• Assist in optimizing automated responses and support structures.
• Suggest system upgrades to streamline user-admin communication.

5. Compliance and Data Security

• Ensure all reports adhere to data privacy regulations and SayPro internal policies.
• Maintain confidentiality in handling user communication data.

Qualifications & Skills

• Bachelor’s degree in Business Analytics, Communication, IT, or a related field.
• Experience in data analytics, customer service reporting, or communication tracking.
• Proficiency in Excel, Google Analytics, CRM tools, and reporting software.
• Strong analytical, problem-solving, and presentation skills.
• Excellent verbal and written communication skills.

Performance Metrics

• Accuracy and timeliness of reports.
• Improvements in response time and user satisfaction based on analytical insights.
• Quality and usability of presented data for decision-making.

This role is essential in ensuring that the SayPro Classified platform remains user-friendly, efficient, and aligned with stakeholder expectations.