SayPro Information and Targets for the Quarter

SayPro Monthly January SCMR-5 SayPro Monthly Classified Support Tickets: Implement a support ticket system for user inquiries by SayPro Classified Office under SayPro Marketing Royalty SCMR

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SayPro Information and Targets for the Quarter

Target Metrics:

1. Average Resolution Time:
   • 80% of support tickets to be resolved within 24 hours.
   • 95% of support tickets to be resolved within 48 hours.
   • This benchmark will ensure a responsive and efficient support system, reducing user frustration and improving customer satisfaction.
2. Implementation of a Support Ticket System:
   • SayPro Classified Office, under SayPro Marketing Royalty (SCMR), will introduce and monitor a structured ticketing system to handle user inquiries efficiently.
   • The goal is to streamline communication, track issues systematically, and ensure accountability for resolutions.

Implementation Strategy:

1. Ticket Management Process:
   • Users will submit inquiries via a centralized support portal.
   • Tickets will be categorized based on urgency and nature of the request (Technical, Billing, General Inquiry, etc.).
   • Automated acknowledgment emails will be sent to confirm ticket submission.
   • Each ticket will be assigned to a support agent based on specialization and workload.
2. Performance Tracking and Reporting:
   • Daily monitoring of ticket volume, response time, and resolution rates.
   • Weekly analysis to identify trends and recurring issues.
   • Monthly reporting to assess compliance with the resolution time targets.
3. Escalation Process:
   • If a ticket is unresolved beyond 24 hours, it will be flagged for priority handling.
   • If unresolved beyond 48 hours, it will be escalated to a senior support specialist.
4. Training and Staff Optimization:
   • Regular training for the SayPro Classified Support team to enhance efficiency.
   • Hiring additional support staff if necessary to maintain service levels.

Expected Outcomes:

• Faster issue resolution, enhancing user trust and experience.
• Improved operational efficiency and accountability within SayPro Marketing Royalty (SCMR).
• A well-structured and data-driven support process for SayPro Classified Office.