SayPro Web Developer – SayPro Classified Office

SayPro Monthly January SCMR-5 SayPro Monthly Classified Support Tickets: Implement a support ticket system for user inquiries by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Overview:

The SayPro Web Developer is responsible for troubleshooting and resolving technical issues related to the SayPro Classified Office’s support ticket system. This role is critical in ensuring smooth and efficient communication between users and the support team. As part of the SayPro Monthly Classified Support Tickets initiative, the Web Developer will also work on implementing and enhancing the system that handles user inquiries, facilitating timely responses, and providing comprehensive technical support.

The web developer will collaborate with the SayPro Marketing and SayPro Classified teams to maintain high-quality service standards and continuous improvements in the support ticket system. This role directly contributes to delivering seamless customer experience and timely resolution of issues raised through support tickets under SayPro Marketing Royalty SCMR.

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Key Responsibilities:

1. Troubleshooting and Support:
   • Investigate, analyze, and resolve technical issues within the support ticket system that users may face.
   • Work closely with the support team to identify recurring issues and offer solutions to improve the ticketing system.
   • Provide real-time technical assistance during system failures or downtimes, ensuring that issues are addressed promptly.
   • Assist in managing user inquiries, ensuring the ticket system is functional for user complaints, queries, or technical issues regarding the classified ads platform.
   • Work with external vendors or internal teams to resolve server-side or platform integration problems that may impact the support ticket system.
2. Implementation and Optimization of the Ticket System:
   • Collaborate with the SayPro Marketing and IT teams to implement the support ticket system as part of the SayPro Monthly January SCMR-5 initiative for managing user inquiries.
   • Ensure the system is easily accessible, user-friendly, and properly integrated with other SayPro Classified services.
   • Continuously monitor the performance of the support ticket system, analyzing data to identify bottlenecks, inefficiencies, and areas for improvement.
   • Test new features or updates to the system before they go live, ensuring they function as expected without disrupting user support processes.
3. Customization and Configuration:
   • Customize the ticket system interface to match the specific needs of SayPro Classified Office, ensuring the system aligns with the brand and user expectations.
   • Configure automated responses and workflows within the support ticket system to streamline the resolution process, reduce response times, and improve user experience.
   • Modify and optimize ticket categorization, tagging, and filtering systems to ensure quick assignment and escalation of urgent issues.
4. Training and Documentation:
   • Develop and update internal documentation related to the support ticket system, including troubleshooting guides, FAQs, and technical manuals.
   • Provide training to team members and stakeholders on best practices for using the support ticket system efficiently.
   • Maintain detailed records of issues, resolutions, and patterns in support tickets to help identify recurring problems and improve overall system performance.
5. Collaboration and Reporting:
   • Work alongside the SayPro Marketing Royalty SCMR team to ensure the support ticket system is aligned with business goals, ensuring accurate handling of user inquiries and issues.
   • Provide regular updates and reports to management on system performance, common issues reported, and improvements made to the system.
   • Participate in weekly team meetings to discuss technical challenges, user feedback, and potential areas of development for the ticket system.
6. System Security and Maintenance:
   • Regularly check for security vulnerabilities in the support ticket system and take necessary actions to protect user data and ensure compliance with privacy regulations.
   • Perform routine maintenance on the system to avoid downtime, address software updates, and ensure that the system’s integration with other tools is functioning without disruption.

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Qualifications:

1. Education:
   • Bachelor’s degree in Web Development, Computer Science, or related field, or equivalent practical experience.
2. Experience:
   • Proven experience as a Web Developer or similar role with a focus on technical troubleshooting and support systems.
   • Hands-on experience with support ticket management systems (e.g., Zendesk, Freshdesk, or custom systems).
   • Familiarity with common web technologies such as HTML, CSS, JavaScript, and backend development (PHP, Node.js, etc.).
3. Skills:
   • Technical Troubleshooting: Strong analytical skills for identifying and resolving technical issues within a ticketing system.
   • System Configuration: Experience with configuring, customizing, and optimizing ticketing systems to meet organizational needs.
   • Communication Skills: Ability to explain complex technical issues to non-technical stakeholders in a clear and concise manner.
   • Collaboration: Experience working in cross-functional teams with marketing, support, and IT professionals.
   • Problem-Solving: Ability to think critically and resolve challenges in a time-sensitive manner.
4. Additional Requirements:
   • Familiarity with SayPro’s Classified Ads Platform and how it integrates with support systems is a plus.
   • Strong understanding of security best practices in relation to online ticketing systems.

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Working Conditions:

• Location: Flexible or remote work, with occasional in-office meetings as required.
• Work Hours: Full-time position, with flexibility to handle urgent support issues outside normal working hours, if needed.
• Compensation: Competitive salary based on experience, with performance-based incentives linked to system improvements and issue resolution times.

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Impact and Growth:

The SayPro Web Developer for the SayPro Classified Office plays a crucial role in ensuring the functionality and performance of the support ticket system. By improving system performance and resolving technical issues, the Web Developer helps maintain a positive user experience, reducing frustration, and improving customer satisfaction. This role also offers the opportunity to innovate and enhance SayPro’s technical infrastructure in a dynamic and growing company.