SayPro Monthly January SCMR-5 SayPro Monthly Classified Spam Protection: Implement antispam measures for ad submissions by SayPro Classified Office under SayPro Marketing Royalty SCMR
Job Title: Spam Protection Analyst – SayPro Classified Office
Department: SayPro Classified Office
Reports To: Lead Security Administrator – SayPro Classified Office
Employment Type: Full-Time / Contract
Job Summary:
The Spam Protection Analyst is responsible for implementing and maintaining antispam measures for SayPro’s classified ad submission system. The role requires continuous monitoring, assessment, and enhancement of spam protection mechanisms to ensure the integrity of classified listings and prevent fraudulent or malicious submissions. Working under SayPro Monthly January SCMR-5 – SayPro Monthly Classified Spam Protection, the analyst collaborates with IT security teams, marketing teams, and customer support to minimize spam and improve platform security.
Key Responsibilities:
1. Spam Detection & Prevention
- Identify, analyze, and mitigate spam threats affecting classified ad submissions.
- Implement and maintain spam filters, CAPTCHA systems, and AI-based antispam solutions.
- Monitor classified ad submission logs for spam patterns and implement updates to counteract them.
- Ensure user authentication systems, such as email and phone verification, are preventing spam accounts.
2. Security & System Enhancement
- Conduct regular audits and penetration tests to evaluate the effectiveness of antispam measures.
- Work with developers to update and optimize existing spam protection mechanisms.
- Assess vulnerabilities in SayPro’s classified ad submission system and provide recommendations for improvement.
- Research and implement advanced spam filtering technologies, including AI-based detection methods.
3. Data Analysis & Reporting
- Track and report on spam-related incidents, including blocked attempts, user complaints, and security breaches.
- Generate monthly reports for SayPro Monthly Classified Spam Protection, outlining trends and system effectiveness.
- Provide data-driven insights to refine spam detection strategies and minimize false positives.
4. Collaboration & Customer Support
- Work closely with Technical Support Specialists and Customer Service Teams to address spam-related user concerns.
- Collaborate with the SayPro Marketing Royalty SCMR team to ensure a spam-free and SEO-optimized user experience.
- Assist in training customer service representatives on identifying and reporting spam-related issues.
Qualifications & Requirements:
- Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field.
- 2+ years of experience in spam detection, cybersecurity, or fraud prevention.
- Strong knowledge of CAPTCHA, AI-based spam detection, IP filtering, and bot prevention technologies.
- Experience with classified ad platforms, online marketplaces, or e-commerce spam protection is preferred.
- Ability to analyze large datasets and detect spam submission patterns.
- Familiarity with SQL, Python, JavaScript, and security monitoring tools is a plus.
- Strong problem-solving skills and ability to respond quickly to security threats.
Job Title: Technical Support Specialist – SayPro Classified Office
Department: SayPro Classified Office
Reports To: Spam Protection Analyst / IT Security Manager
Employment Type: Full-Time / Contract
Job Summary:
The Technical Support Specialist is responsible for providing customer support, troubleshooting, and assistance related to spam protection in SayPro’s classified ad submission system. This role ensures that legitimate users can post ads without issues while working to identify and report spam incidents. The specialist collaborates with the Spam Protection Analyst and IT teams to address spam-related technical problems, respond to customer inquiries, and implement user-friendly solutions.
Key Responsibilities:
1. Customer Support & Troubleshooting
- Provide technical support to users experiencing spam-related issues when submitting classified ads.
- Investigate reports of false positives (legitimate ads being marked as spam) and assist in resolving them.
- Assist customers with verification processes (e.g., CAPTCHA, email/phone verification) to prevent spam while ensuring smooth ad submissions.
- Respond to customer support tickets related to classified ad submission failures caused by spam detection systems.
2. System Monitoring & Issue Resolution
- Monitor user feedback, complaints, and error reports related to spam prevention systems.
- Work with the Spam Protection Analyst to adjust spam detection settings based on real-world user feedback.
- Identify and report potential system vulnerabilities or spam bypass techniques being exploited.
- Assist in updating and maintaining spam filters, blacklists, and automated detection systems.
3. Training & Documentation
- Train customer support representatives on how to identify and escalate spam-related issues.
- Maintain and update knowledge base articles, FAQs, and troubleshooting guides for both users and support teams.
- Provide recommendations for improving user experience while maintaining strong spam protection.
4. Collaboration & Continuous Improvement
- Work with SayPro Marketing Royalty SCMR to ensure ad policies and guidelines align with spam protection measures.
- Collaborate with developers and security teams to fine-tune detection rules and enhance automated spam prevention tools.
- Participate in regular team meetings to discuss spam trends, user complaints, and potential system enhancements.
Qualifications & Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Customer Support, or a related field.
- 1+ year of experience in technical support, customer service, or IT troubleshooting.
- Knowledge of spam protection tools, CAPTCHA, and classified ad platforms is an advantage.
- Strong understanding of customer support software (e.g., Zendesk, Freshdesk, or similar ticketing systems).
- Basic familiarity with SQL, HTML, JavaScript, or database management is a plus.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and experience working in a fast-paced customer service environment.
Skills Required (For Both Roles)
| Skill Category | Required Proficiency |
|---|---|
| Technical Expertise | Experience with spam filtering, bot prevention, and security analysis |
| Analytical Skills | Ability to identify spam patterns and vulnerabilities in spam protection systems |
| Customer Support | Proficiency in handling user complaints, troubleshooting, and providing support for classified ad submissions |
| Programming Knowledge | Familiarity with SQL, Python, JavaScript (preferred but not mandatory) |
| Cybersecurity Awareness | Understanding of security risks related to classified ad platforms |
| Communication | Strong written and verbal communication skills for reporting and customer interaction |
| Collaboration | Ability to work with IT, customer support, and marketing teams to implement antispam measures |
| Adaptability | Ability to respond quickly to evolving spam threats and system vulnerabilities |
Conclusion
Both the Spam Protection Analyst and Technical Support Specialist play critical roles in ensuring SayPro Monthly Classified Spam Protection functions effectively. While the analyst focuses on system security, spam detection, and prevention, the technical support specialist ensures that legitimate users receive proper assistance while maintaining a spam-free platform. Together, they help uphold the integrity of SayPro’s classified ad submission system, working under SayPro Monthly January SCMR-5 and SayPro Marketing Royalty SCMR.
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