Job Description: SayPro Monthly Classified Subscription Plans Manager (Classified Subscription Manager)

SayPro Monthly January SCMR-5 SayPro Monthly Classified Subscription Plans: Create and manage subscription plans for users to post ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Classified Subscription Manager
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR
Location: Remote/Office
Job Type: Full-time

Overview:

The SayPro Classified Subscription Manager will be responsible for developing, managing, and optimizing the monthly subscription plans for the SayPro Classified platform. This role will involve working closely with the SayPro Classified Office team to ensure that users are provided with flexible, cost-effective, and valuable subscription options to post ads. The Classified Subscription Manager will also be tasked with analyzing user analytics to ensure the subscription plans are aligned with user needs, and they will work under the guidance of SayPro Marketing Royalty SCMR to implement marketing strategies that drive engagement and retention.

Key Responsibilities:

1. Subscription Plan Development & Management:
   • Develop and design multiple subscription tiers and pricing models to cater to different user segments (e.g., individual users, businesses, and organizations).
   • Regularly evaluate and adjust subscription plans to ensure they meet evolving user needs and trends within the classifieds market.
   • Implement promotional pricing and limited-time offers to increase user sign-ups and engagement.
   • Coordinate with the SayPro Marketing Royalty SCMR team to ensure that subscription plans align with marketing campaigns and overall business objectives.
2. User Analytics & Data Analysis:
   • Analyze user engagement data, including subscription sign-ups, active users, churn rates, and user behavior on the platform.
   • Provide insights into user preferences and identify potential gaps in the current subscription model.
   • Track key performance indicators (KPIs) such as subscription renewal rates, average revenue per user (ARPU), and customer lifetime value (CLV).
   • Conduct A/B testing for various subscription offers, pricing models, and promotional campaigns to optimize conversion rates.
3. Customer Feedback & Needs Assessment:
   • Collect and analyze user feedback from surveys, reviews, and support channels to gauge satisfaction with the subscription plans.
   • Work with the customer service team to resolve any subscription-related issues or concerns raised by users.
   • Propose and implement improvements to the subscription system based on user needs and competitive market trends.
4. Marketing Strategy Integration:
   • Collaborate with the SayPro Marketing team to promote subscription plans via email campaigns, digital ads, and social media outreach.
   • Develop content to explain the benefits of the subscription plans and increase user awareness.
   • Implement loyalty programs or referral incentives to encourage existing users to upgrade or renew their subscriptions.
5. Reporting & Performance Tracking:
   • Prepare regular reports on subscription performance, including user growth, retention, and financial outcomes.
   • Work closely with the finance team to ensure accurate billing and revenue tracking for all subscription plans.
   • Make recommendations for plan modifications based on data-driven insights to optimize user retention and revenue growth.
6. Collaboration & Cross-functional Team Support:
   • Work closely with product development, customer support, and operations teams to ensure seamless integration of subscription plans across all areas of the platform.
   • Coordinate with the IT team to ensure that the subscription payment system functions smoothly and securely.
   • Participate in regular team meetings to align on objectives and share progress reports with senior management.
7. Platform Optimization:
   • Ensure the subscription plans are displayed effectively on the platform with clear, easy-to-understand descriptions and a smooth checkout process.
   • Identify opportunities for improving the user experience for subscribers, ensuring easy access to features based on the subscription level.
   • Continuously review and optimize subscription-related workflows to increase efficiency and reduce user friction.

Skills & Qualifications:

• Experience:
  • Minimum of 3 years of experience in subscription management, product management, or a similar role, ideally in the classifieds or e-commerce industry.
  • Strong background in data analysis and user behavior analytics, with proficiency in tools like Google Analytics, Excel, and BI software.
• Technical Skills:
  • Familiarity with subscription-based business models and SaaS products.
  • Comfortable working with CRM systems and subscription management platforms.
  • Basic understanding of website design and user experience best practices for subscription-based services.
• Analytical Abilities:
  • Strong problem-solving skills with a data-driven approach to decision-making.
  • Ability to interpret complex data and provide actionable insights.
• Communication:
  • Excellent written and verbal communication skills for creating reports, newsletters, and promotional materials.
  • Ability to collaborate effectively with cross-functional teams.
• Project Management:
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Ability to meet deadlines and work in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field.
• Experience in the classified ads, e-commerce, or subscription-based industries.
• Proficiency in customer relationship management (CRM) tools and marketing automation platforms.

Working Environment:

• The position can be performed remotely or from the SayPro office, depending on the company’s work-from-home policy.
• Occasional travel may be required for team meetings or events.

Performance Metrics:

• Subscription Growth: Achieve a targeted increase in subscription sign-ups and renewals.
• User Retention: Improve retention rates and reduce churn through optimized plans and user engagement strategies.
• Revenue Generation: Meet revenue targets through subscription model optimizations and customer acquisition efforts.
• Customer Satisfaction: Maintain high levels of customer satisfaction and positive feedback on subscription plans.

Compensation:

• Competitive salary based on experience
• Benefits package, including health insurance, retirement plans, and performance bonuses.

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This role will be essential in driving the success of the SayPro Classifieds platform through effective subscription plan management and user engagement strategies. The Classified Subscription Manager will play a key role in creating sustainable growth and ensuring users get the best value from their subscriptions.