SayPro Monthly Classified Subscription Plans

SayPro Monthly January SCMR-5 SayPro Monthly Classified Subscription Plans: Create and manage subscription plans for users to post ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title:
Customer Support Specialist – SayPro Monthly Classified Subscription Plans

Department:
SayPro Classified Office (under SayPro Marketing Royalty SCMR)

Location:
Remote / Office-based (Specify the location)

Reports To:
Subscription Plan Manager, SayPro Classified Office

Job Type:
Full-time / Part-time / Contract (Specify)

Overview: The Customer Support Specialist will play a crucial role in assisting users with their subscription-related queries, technical issues, and payment inquiries for the SayPro Monthly Classified Subscription Plans. The specialist will provide timely, empathetic, and professional support to ensure that users can effectively access and manage their classified ad subscriptions. This role requires a strong understanding of the SayPro Classified platform, subscription models, and an ability to deliver clear instructions and solutions to users.

The position will be part of the SayPro Classified Office, operating under the SayPro Marketing Royalty SCMR division, with a focus on helping users optimize their ad posting experience through seamless subscription management.

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Key Responsibilities:

1. User Assistance and Support:
   • Provide high-quality, responsive support to users who have inquiries related to SayPro Monthly Classified Subscription Plans.
   • Assist users in navigating the platform to understand subscription details, features, and benefits of different plans.
   • Address technical issues, troubleshoot problems related to posting ads, subscription renewals, account access, and payment inquiries.
   • Resolve customer issues by providing clear, detailed instructions and troubleshooting steps, ensuring users’ concerns are resolved promptly.
2. Subscription Management:
   • Assist users with subscribing, renewing, or canceling their Monthly Classified Subscription Plans.
   • Guide users on the different subscription levels available, helping them choose the right plan for their needs based on their ad posting requirements.
   • Help users with upgrading or downgrading their subscriptions, ensuring smooth transitions.
   • Ensure that all subscription processes, including payment verification, account linking, and service activation, are properly managed.
3. Payment Inquiry and Issue Resolution:
   • Handle all payment-related inquiries, ensuring users understand their charges, billing cycles, and available payment options.
   • Assist in resolving payment issues such as failed transactions, billing discrepancies, and refunds.
   • Work with the finance department to ensure that payments are processed correctly and timely for user subscriptions.
4. Technical Support and Troubleshooting:
   • Provide troubleshooting assistance for users encountering platform bugs or technical difficulties related to posting ads, managing accounts, or accessing subscription features.
   • Work with the technical team to escalate and follow up on unresolved technical issues, ensuring that they are addressed swiftly.
   • Regularly monitor and update the knowledge base, FAQs, and user guides to ensure users have access to up-to-date solutions.
5. Collaboration with Marketing and Product Teams:
   • Work closely with the SayPro Marketing Royalty SCMR team to understand new subscription offerings and plan changes.
   • Provide feedback from users to help improve the subscription experience and identify areas for platform optimization or new feature requests.
   • Assist in promoting subscription plans by informing users of any new features, offers, or promotional events that might enhance their ad posting experience.
6. Customer Satisfaction and Retention:
   • Maintain a high level of customer satisfaction by providing excellent support and addressing users’ concerns in a courteous and professional manner.
   • Engage in customer retention strategies by proactively reaching out to users before subscription expiration dates, offering assistance with renewals or upgrades.
   • Ensure that users feel supported and valued, contributing to a positive long-term relationship with SayPro Classified.
7. Reporting and Documentation:
   • Keep detailed records of customer interactions, problems, and solutions, ensuring all issues are tracked and resolved in a timely manner.
   • Provide regular reports to management on common customer issues, feedback trends, and any technical or payment-related issues encountered by users.
8. Training and Development:
   • Continuously improve knowledge of SayPro Classified’s subscription features, platform updates, and new services to stay current on available offerings.
   • Participate in ongoing training sessions to enhance support skills and ensure adherence to company policies and procedures.

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Required Skills and Qualifications:

1. Education:
   • High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
2. Experience:
   • Proven experience in customer support, preferably in a subscription-based service or online platform environment.
   • Experience with SaaS platforms, subscription management, or e-commerce support is a plus.
3. Technical Skills:
   • Proficient in using customer support platforms (e.g., Zendesk, Freshdesk, etc.), CRM tools, and common office software (Microsoft Office Suite or Google Workspace).
   • Basic technical troubleshooting skills, with the ability to identify and resolve issues related to online platforms and subscriptions.
   • Experience with payment systems and understanding of common payment-related issues is a plus.
4. Communication Skills:
   • Excellent verbal and written communication skills, with the ability to explain technical information clearly and concisely to non-technical users.
   • Empathy, patience, and a customer-first attitude to ensure a positive user experience.
5. Problem-Solving and Analytical Skills:
   • Strong problem-solving skills with the ability to analyze situations and provide logical, practical solutions.
   • Ability to handle multiple tasks simultaneously and prioritize user issues effectively.
6. Attention to Detail:
   • High attention to detail to ensure that user queries, payment issues, and subscription management tasks are handled with accuracy.
7. Teamwork and Collaboration:
   • Ability to work independently and as part of a team, collaborating with technical, marketing, and product teams to enhance the user experience.

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Preferred Skills and Qualifications:

• Experience in the classified ads or online advertising industry.
• Familiarity with SayPro Classified platform features and functionalities.
• Knowledge of subscription management tools and billing systems.
• Multilingual skills are a plus, especially for supporting international customers.

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Compensation and Benefits:

• Competitive salary (commensurate with experience).
• Health insurance, paid time off, and other employee benefits (if applicable).
• Opportunities for professional growth and advancement within SayPro Classified.
• Flexible work hours and remote work options (if applicable).

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How to Apply:

Interested candidates should submit their resume, along with a cover letter outlining their relevant experience and interest in the role, to [Insert Application Email] by [Insert Application Deadline].