SayPro Key Responsibilities: Optimize User Experience

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SayPro Monthly January SCMR-5 SayPro Monthly Classified Social Media Sharing: Enable sharing of ads on social media platforms by SayPro Classified Office under SayPro Marketing Royalty SCMR

Objective:

To ensure a seamless and intuitive experience for users sharing classified ads on social media platforms through SayPro systems. Any disruptions in the sharing functionality must be swiftly identified, diagnosed, and resolved to maintain trust, visibility, and engagement.


Core Responsibilities:

1. Monitor Sharing Capabilities Across Platforms

  • Regularly audit classified ads to confirm that sharing icons (Facebook, Twitter/X, LinkedIn, WhatsApp, Instagram, etc.) are visible and functional.
  • Use automated tools or manual QA to simulate ad-sharing processes on both desktop and mobile devices.
  • Confirm that previews (thumbnails, headlines, and descriptions) appear correctly on each platform.

2. Identify and Diagnose Issues Promptly

  • Track user feedback or error reports related to sharing functions via the SayPro Helpdesk or monitoring tools.
  • Investigate common issues such as:
    • Broken or missing social share buttons.
    • Incorrect metadata (e.g., title, image, or description not displaying properly).
    • Permission errors or blocked URLs due to platform restrictions.
    • JavaScript conflicts with sharing scripts.

3. Resolve Errors Quickly and Efficiently

  • Collaborate with web developers and the IT department to correct technical issues affecting social sharing.
  • Update Open Graph (OG) tags, Twitter cards, and structured metadata as necessary to ensure proper post previews.
  • Ensure HTTPS protocols are enforced on all shared URLs to avoid being flagged by social media platforms.
  • Test all changes before deployment and monitor results post-fix.

4. Ensure Platform Compliance

  • Keep up-to-date with API or sharing policy changes from platforms like Facebook, LinkedIn, and Twitter/X.
  • Modify or adapt SayPro systems accordingly to remain compliant and avoid broken sharing features.

5. User Experience Feedback Loop

  • Encourage users to report social sharing issues through an easy-to-access feedback form on classified pages.
  • Integrate a review log of resolved issues and track recurring problems for deeper analysis.
  • Provide updates or alerts when known issues are under resolution to keep stakeholders informed.

6. Enhance and Upgrade Sharing Features

  • Recommend improvements for the sharing process, such as adding more platforms, including hashtags, or using dynamic content previews.
  • Periodically run A/B tests on new sharing button designs or placements to optimize user engagement.

Deliverables (Monthly for January SCMR-5):

  • ✅ A performance report detailing the number of classified ads shared via social media and platform-specific engagement statistics.
  • ✅ A list of issues encountered, along with resolution status and time-to-fix.
  • ✅ Recommendations for enhancing social media sharing UX in the upcoming months.
  • ✅ Confirmation that sharing scripts and integrations are functioning across all major classified ad categories.

Tools & Technologies Used:

  • Meta Sharing Debugger / Twitter Card Validator
  • Google Analytics / UTM Parameters
  • Social Media APIs and Webhooks
  • CMS Plugin Logs and Developer Console
  • SayPro Internal Issue Tracker

Strategic Outcome:

By swiftly addressing any social media sharing issues, SayPro ensures that users can effortlessly promote their ads, increasing ad reach, platform traffic, and user satisfaction — key pillars of SayPro’s Marketing Royalty (SCMR) goals.

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