SayPro Monthly January SCMR-5 SayPro Monthly Classified Role Management: Assign roles and permissions for users and administrators by SayPro Classified Office under SayPro Marketing Royalty
1. Primary Objective
To provide real-time troubleshooting support during live sessions and ensure secure, efficient assignment of roles and permissions for both users and administrators within the SayPro Classified system.
2. Key Responsibilities
A. Troubleshooting During Live Sessions
Be present and actively monitor live sessions/events to ensure participants experience a smooth, uninterrupted digital interaction.
Responsibilities Include:
- Log in 15–30 minutes before each session to test platform functionality.
- Verify participant access links, video/audio capability, and file-sharing tools.
- Respond promptly to participants reporting:
- Login failures
- Display or loading errors
- Broken links or missing resources
- Audio/visual issues
- Connectivity dropouts
- Escalate platform outages or serious issues to the SayPro IT Technical Support Team.
- Maintain a technical support log of issues, resolutions, and participant feedback.
- Guide users through basic troubleshooting steps via chat, voice, or screen sharing.
- Act as a technical liaison between facilitators, participants, and platform engineers.
B. SayPro Classified Role Management
Maintain accurate user access control through proper assignment of roles and permissions using SayPro Classified tools and dashboards.
Responsibilities Include:
- Collaborate with session leaders and SayPro admins to determine appropriate roles (e.g., Moderator, Viewer, Admin, Editor).
- Use predefined permission structures to assign:
- Classified Admins (full access)
- Support Team (technical rights only)
- Marketing Team (content posting/editing)
- Viewers (read-only access)
- Set user access expiry dates and monitor role change requests.
- Audit user roles monthly to ensure alignment with SayPro policies.
- Revoke or update permissions for users who change departments or leave the organization.
- Provide guidance and onboarding for new admins on navigating role-based access tools.
- Maintain compliance with SayPro Data Protection and Privacy Policy during access assignments.
3. Required Skills and Competencies
- Excellent communication skills (verbal and written)
- Technical proficiency in virtual platforms (e.g., Zoom, Teams, Google Meet, or SayPro proprietary tools)
- Familiarity with content management systems and user role architecture
- Ability to remain calm and solution-focused under pressure
- Detail-oriented with a strong sense of digital security and privacy
- Time management and multitasking in high-paced environments
4. Tools & Platforms Used
- SayPro Classified Dashboard
- SayPro Admin Console
- Helpdesk or Ticketing System (e.g., Freshdesk, Zendesk)
- SayPro Learning/Session Management Portal
- Virtual Meeting Software (Zoom, MS Teams, Google Meet)
5. Performance Indicators
- Average time to resolve technical issues per session
- Number of successful sessions without technical interruptions
- User satisfaction ratings from session feedback
- Role audit error rate (should remain under 2%)
- Completion of monthly access review logs
6. Collaboration & Reporting
- Reports to: SayPro Classified Office Manager
- Collaborates with:
- SayPro Marketing Royalty Coordinators
- SayPro Session Facilitators
- IT & Systems Support Team
- Classified Software Admins
7. Monthly Deliverables
- Submit troubleshooting session report for each event handled
- Monthly Role Assignment Audit Log
- Summary of user support tickets and resolutions
- Recommendations for system or workflow improvements
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