SayPro Classified Rating and Reviews Manager Job Description

SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: SayPro Classified Rating and Reviews Manager
Department: SayPro Marketing Royalty SCMR
Reports To: SayPro Marketing Director
Location: SayPro Classified Office

Position Overview:
The SayPro Classified Rating and Reviews Manager will be responsible for overseeing the performance, implementation, and optimization of the rating and review system within the SayPro Classified platform. This role involves tracking user engagement, evaluating feedback left by users, managing flagged content, and ensuring that the rating and review system aligns with the overall objectives of the SayPro Marketing Royalty SCMR strategy. The Manager will collaborate closely with cross-functional teams to refine the system and maintain the integrity of user-generated content.

Key Responsibilities:

1. Performance Monitoring and Reporting:
   • Track and analyze key performance metrics of the rating and review system, including:
     • User engagement (number of reviews submitted, ratings given, etc.)
     • Quality and relevance of user reviews
     • Flagged or inappropriate content
   • Generate comprehensive performance reports on the status of the rating and review system for review by SayPro leadership on a monthly basis.
   • Present findings, identify trends, and provide actionable insights for optimization.
   • Ensure reports are aligned with the monthly SayPro Monthly January SCMR-5 reports and SayPro Monthly Classified Rating and Reviews objectives.
2. System Implementation and Optimization:
   • Lead the development and implementation of the rating and review system for classified ads and sellers in the SayPro Classified platform.
   • Collaborate with the SayPro Marketing and Technical teams to integrate system improvements, ensuring the system is user-friendly, functional, and provides valuable insights for users.
   • Regularly assess the system for performance issues and propose necessary updates or features to enhance user experience and trust.
3. User Experience and Engagement:
   • Monitor user feedback on the rating and review system to improve its functionality and relevance.
   • Ensure a seamless user experience from rating submission to review viewing, working to remove friction points and enhance engagement.
   • Develop strategies to encourage higher user participation in leaving reviews and ratings, with a particular focus on driving quality and constructive feedback.
   • Work closely with the SayPro Marketing team to align promotional campaigns and user incentives that enhance review participation.
4. Flagged Content Management:
   • Develop and maintain processes for handling flagged reviews and ratings, ensuring compliance with community guidelines and policies.
   • Investigate flagged content for compliance and escalate to appropriate teams when necessary (e.g., legal or support teams).
   • Regularly audit flagged content and take corrective actions, such as removing fraudulent reviews or addressing user concerns.
5. Compliance and Quality Control:
   • Ensure that the rating and review system is compliant with industry standards, best practices, and SayPro’s ethical guidelines.
   • Monitor review quality and consistency, ensuring that reviews meet community standards and contribute positively to the marketplace environment.
   • Address and resolve any issues related to inaccurate or misleading reviews, ensuring integrity and trust within the system.
6. Stakeholder Communication:
   • Serve as the primary point of contact for internal teams, including SayPro Marketing, Technical, and Customer Support teams, regarding rating and review system performance and improvements.
   • Keep senior management updated on key performance indicators and potential system issues that may arise.
   • Provide training and guidance to teams on the proper use and maintenance of the rating and review system.
7. Continuous Improvement and Innovation:
   • Research new trends and technologies related to user ratings, reviews, and reputation management.
   • Recommend improvements or new features to enhance the rating and review process, keeping the system competitive and up-to-date with industry best practices.
   • Participate in brainstorming sessions for new ways to leverage user-generated content to enhance brand reputation and trust.
8. Collaboration with SayPro Marketing Royalty SCMR:
   • Work closely with the SayPro Marketing team to integrate ratings and reviews into broader marketing campaigns, ensuring that user-generated feedback is appropriately utilized to boost the credibility of the SayPro Classified platform.
   • Implement initiatives that promote the value of honest feedback and its impact on brand loyalty and community trust.

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Skills and Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent work experience).
• Proven experience (3-5 years) in digital marketing, e-commerce, or product management, with a focus on managing user-generated content, ratings, and reviews.
• Strong analytical skills with the ability to track, interpret, and report on performance metrics.
• Experience working with rating and review platforms or similar systems.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to work cross-functionally with marketing, technical, and customer support teams.
• Knowledge of compliance, moderation standards, and best practices in online reviews and user-generated content.

Preferred:

• Experience with classified ads platforms or online marketplaces.
• Familiarity with SEO and its role in user-generated content and engagement.

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Physical Demands and Work Environment:

• Ability to work in a fast-paced, team-oriented environment.
• Flexible work schedule with the option for remote work.