SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR
Moderation Metrics for SayPro Monthly January SCMR-5
The SayPro Monthly SCMR-5 focuses on tracking and resolving flagged reviews within the SayPro Classified Office, as part of the broader SayPro Marketing Royalty SCMR initiative. The goal is to enhance the Classified Rating and Review System for both ads and sellers.
Here’s a detailed breakdown of the information and targets required:
1. Overview:
The Moderation Metrics will track flagged reviews, identifying reviews that require further action, and documenting their resolution status. This is crucial for maintaining the credibility and integrity of the platform. By implementing a robust rating and review system, SayPro aims to foster a trustworthy environment for users.
2. Key Targets for the Quarter:
A. Flagged Reviews Tracking:
- Flagging Threshold: Identify reviews that have been flagged by users due to issues such as:
- Inappropriate content
- Fraudulent claims
- Low-quality ratings
- Violations of community guidelines
- Target Number: Set a specific target number of flagged reviews to track for the quarter, based on previous monthly data trends (e.g., 1000 flagged reviews per month).
- Tracking Method: Use an automated system to flag reviews, categorize them, and assign priority levels for review. The system should allow for manual overrides if needed.
B. Review Resolution Process:
- Resolution Categories: Categorize resolutions based on the action taken, such as:
- Review removal
- Review modification (e.g., removing offensive language or editing misleading content)
- Appeal outcomes (e.g., reinstating reviews after investigation)
- Suspension or banning of users who frequently violate guidelines
- Target Resolution Time: Set a target resolution time for each flagged review (e.g., resolve within 48 hours of flagging).
- Resolution Rate: Measure the percentage of flagged reviews that are successfully resolved (e.g., 90% resolution rate per month).
3. Integration with SayPro Marketing Royalty SCMR:
- Marketing Impact: Establish how the moderation metrics will contribute to the SayPro Marketing Royalty SCMR, ensuring that flagged reviews do not negatively impact the overall seller or ad ratings. The goal is to ensure transparency and fairness in the ratings system.
- Customer Satisfaction: Track user satisfaction levels after resolutions, ensuring that users feel their concerns have been addressed and the platform maintains its trustworthiness.
- Conduct quarterly surveys or feedback forms to gauge satisfaction.
- Reputation Management: Set benchmarks to maintain a positive reputation for the platform. This includes ensuring that flagged reviews do not distort the accuracy of ad or seller ratings. Focus on minimizing false positives in flagging.
4. SayPro Classified Rating and Review System Implementation:
A. Implementation Focus:
- Rating System: Develop a system that allows users to rate ads and sellers based on specific criteria, such as:
- Product quality
- Seller communication
- Timeliness of delivery
- Overall satisfaction
- Review System: Enable users to leave detailed feedback, including the option to attach images or videos where appropriate.
- Metrics to Track:
- Total Number of Ratings: Track the volume of ratings submitted (e.g., 5000 ratings per month).
- Average Rating Score: Monitor average ratings across all ads and sellers (e.g., aim for an average score of 4.5 out of 5).
- Review Sentiment Analysis: Use AI tools to perform sentiment analysis on reviews to identify trends in customer feedback, such as negative sentiments towards certain categories of products or sellers.
B. Moderation Integration:
- Automatic Flagging: Implement AI-driven tools to automatically flag suspicious reviews that violate platform guidelines (e.g., inappropriate language, personal attacks, or irrelevant feedback).
- Manual Moderation: Maintain a team of moderators to review flagged content manually, especially for ambiguous cases that the system cannot automatically resolve.
5. Performance Metrics and KPIs for Monitoring:
- Flagged Reviews KPI: Monitor the total number of flagged reviews each month and track the percentage of flagged reviews out of the total submitted (e.g., flagged reviews should not exceed 5% of total reviews).
- Resolution Speed KPI: Track the average time it takes to resolve flagged reviews and ensure that resolutions meet the target set for the quarter (e.g., 80% of flagged reviews should be resolved within 48 hours).
- User Satisfaction KPI: Track satisfaction levels after review resolutions (e.g., aim for a 90% satisfaction rate post-resolution).
- Overall Review Quality KPI: Monitor the quality of ratings and reviews submitted (e.g., maintain at least an average 4.0 rating across all ads).
- Dispute Rate KPI: Track the number of disputes raised by users regarding flagged reviews (e.g., keep dispute rate under 2% of total flagged reviews).
6. Quarterly Review and Adjustment:
At the end of each quarter, conduct a comprehensive review of the moderation metrics to determine:
- Whether the flagging system is working efficiently.
- If the resolution targets are being met.
- Whether the overall rating and review systems are contributing positively to customer satisfaction and ad seller performance.
Based on findings, adjust the targets and processes for the next quarter to improve moderation accuracy and efficiency.
By focusing on these metrics and targets, SayPro will be able to maintain high standards for its rating and review system, fostering a trustworthy environment for all users.
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