SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR
Position Title: Classified Rating and Reviews Manager
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR
Location: [Insert Location]
FLSA Status: Exempt
Employment Type: Full-Time
Job Summary:
The SayPro Classified Rating and Reviews Manager will oversee the development, implementation, and management of the classified ads rating and review system for SayPro’s classified platform. This role will be essential in ensuring that sellers and ads on the platform are rated accurately by users, with a focus on creating a reliable, efficient, and user-friendly experience. The manager will work closely with the SayPro Classified Office, SayPro Marketing Royalty SCMR, and other relevant teams to ensure that the rating and review system aligns with the overall business objectives and enhances user satisfaction.
Key Responsibilities:
1. System Development and Implementation:
- Rating System Design & Development:
- Lead the design and implementation of the rating system for ads and sellers, ensuring it is intuitive, scalable, and user-friendly.
- Develop rating scales, including star-based, numerical, and custom rating systems, ensuring flexibility to cater to various types of ads and sellers.
- Create review submission forms, ensuring ease of use for customers while collecting relevant, actionable feedback on the ads or sellers.
- Design and implement moderation tools to monitor and manage reviews, including automated and manual moderation features.
- Integration of Review Features:
- Ensure the review system integrates seamlessly with the existing classified platform.
- Develop and implement features such as verified purchases, reporting options for inappropriate reviews, and review filtering mechanisms based on customer preferences (e.g., most helpful reviews, highest rated).
- Work closely with the development team to ensure the review system is compatible across multiple devices and platforms, ensuring a consistent user experience on desktop and mobile.
- Scalability and Performance:
- Oversee the scalability of the review and rating system, ensuring it can handle a growing volume of users, reviews, and ads without compromising performance.
- Implement robust reporting tools for both users and internal teams to easily analyze ratings and reviews, track trends, and detect potential issues early on.
2. User Experience and Quality Control:
- System Testing & Quality Assurance:
- Coordinate testing of the rating and review system with cross-functional teams to ensure it is free of bugs and functional under different conditions.
- Regularly monitor user feedback to identify issues related to the review system and address them promptly.
- Ensure that the review process is transparent, fair, and encourages honest feedback from users.
- User Education and Support:
- Develop clear and concise user guides, FAQs, and tutorials to educate users on how to rate ads and leave reviews effectively.
- Implement an automated support system to address common user queries related to reviews and ratings.
3. Moderation and Compliance:
- Moderation Features:
- Implement and refine review moderation systems to ensure that reviews meet the platform’s guidelines and prevent fake or harmful content.
- Develop policies for handling flagged reviews and inappropriate content, working in collaboration with the customer service and legal teams.
- Compliance & Data Privacy:
- Ensure that the rating and review system complies with local and international regulations, particularly regarding data privacy and consumer protection laws.
- Regularly audit and update the system to stay compliant with any changes in legislation or industry best practices.
4. Performance Monitoring and Reporting:
- System Analytics and Reporting:
- Develop robust reporting features for tracking the performance of the rating and review system, including metrics such as review submission rates, average ratings, and customer engagement levels.
- Provide monthly reports on system performance and improvements to the SayPro Marketing Royalty SCMR team.
- Track trends in customer feedback to identify areas for improvement in the classified platform or to inform future marketing strategies.
5. Collaboration and Cross-functional Coordination:
- Internal Team Collaboration:
- Collaborate with the SayPro Classified Office, marketing, development, and product teams to ensure the review and rating system supports broader business objectives and goals.
- Work with the marketing team to promote the review system, encouraging users to rate and review ads.
- Stakeholder Engagement:
- Regularly engage with stakeholders across different departments to gather feedback and ensure that the rating and review system is aligned with the needs of both the business and users.
- Participate in strategic meetings with SayPro Marketing Royalty SCMR to report on the progress of the system and suggest improvements based on performance data.
Key Performance Indicators (KPIs):
- System uptime and performance metrics
- Review submission rates and user engagement with reviews
- Quality and consistency of reviews submitted by users
- Customer satisfaction with the rating and review system
- Rate of flagged or moderated reviews and the effectiveness of moderation tools
Qualifications:
Education and Experience:
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or a related field.
- At least 5 years of experience in product management, system design, or a related field, with a focus on online platforms or e-commerce.
- Experience in implementing rating and review systems, particularly in online marketplaces or classified platforms.
Skills and Competencies:
- Strong project management skills with the ability to lead cross-functional teams.
- Experience in user interface (UI) and user experience (UX) design, with a focus on enhancing user interaction and engagement.
- Solid understanding of content moderation tools, data privacy laws, and online compliance.
- Excellent communication skills, with the ability to engage with stakeholders at all levels and clearly present complex technical information.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Preferred Qualifications:
- Familiarity with classified ad platforms and the unique challenges related to online user-generated content.
- Experience with agile development methodologies and product lifecycle management.
- Knowledge of SEO principles and how ratings and reviews impact search engine rankings.
Working Conditions:
- The position will primarily be office-based with opportunities for remote work as needed.
- Occasional travel may be required for training, meetings, or team-building events.
This job description outlines the primary responsibilities and qualifications for the SayPro Classified Rating and Reviews Manager role. It is not intended to be an exhaustive list of all duties, and the responsibilities may change as needed.
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