SayPro Job Description

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

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SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

Department:

SayPro Classified Office
Unit: SayPro Marketing Royalty – SCMR
Reporting to: SayPro Quarterly Classified User Support and Help Management Coordinator
Frequency of Delivery: Monthly – January SCMR-5 and ongoing quarterly sessions


Position Overview:

As part of the SayPro Classified User Support and Help Management team, the Training & Education Specialist is responsible for planning, designing, and delivering educational content that equips users with the knowledge and confidence to navigate and use SayPro’s classified platform efficiently. This role plays a vital part in ensuring that users—whether individuals, organizations, or community-based groups—understand the full capabilities of the platform and are empowered to make the most of SayPro Classifieds.


Key Responsibilities:

1. Development of Educational Materials

  • Design, develop, and update clear, engaging, and user-friendly training content, including:
    • Step-by-step tutorials
    • Video walkthroughs
    • Help articles
    • FAQs and infographics
    • User manuals in multiple formats (PDF, web, interactive)
  • Ensure all materials reflect current features, tools, and upgrades on the platform.

2. Webinar and Training Session Management

  • Organize and conduct monthly training sessions (SCMR-5) for SayPro users in January and on a quarterly basis thereafter.
  • Host live and pre-recorded webinars and online workshops focused on:
    • Setting up accounts
    • Posting and managing classifieds
    • Navigating dashboards and analytics
    • Optimizing listings for visibility
    • Resolving common user issues
  • Encourage user participation by promoting upcoming sessions through SayPro marketing channels.

3. User Empowerment and Education Strategy

  • Create structured user onboarding programs for new users to quickly become proficient with the platform.
  • Provide specialized training modules for different user segments (e.g., event organizers, job listers, business advertisers, nonprofit listings).
  • Develop a training curriculum aligned with SayPro’s broader educational strategy under SayPro Marketing Royalty SCMR.

4. Feedback and Continuous Improvement

  • Collect feedback from training participants and user support interactions to assess the effectiveness of the training.
  • Refine training materials and delivery methods based on user feedback, new feature releases, and usage analytics.
  • Work closely with SayPro’s Technical and Product Teams to stay updated on platform changes and incorporate them into training content.

5. Collaboration and Cross-Functional Engagement

  • Collaborate with:
    • SayPro Support Team to identify common user issues.
    • SayPro Development Team to ensure alignment of training with feature rollout.
    • SayPro Communications Team to ensure content consistency across all public-facing documentation and tutorials.
  • Coordinate with the SayPro Quarterly Classified User Support and Help Management program to ensure training aligns with wider quarterly goals.

6. Monitoring and Reporting

  • Maintain records of all training sessions conducted, including:
    • Attendance lists
    • Training feedback forms
    • Performance tracking of users pre- and post-training
  • Submit monthly reports to SayPro Classified Office detailing:
    • Training sessions delivered
    • Participation metrics
    • Content updates and improvements
    • Key user insights and training outcomes

Key Competencies and Skills:

  • Strong instructional design and adult learning principles
  • Excellent verbal and written communication skills
  • Proficiency with presentation tools, e-learning platforms, and webinar software (e.g., Zoom, MS Teams, Google Meet, etc.)
  • Familiarity with SayPro Classified or similar digital platforms
  • Ability to explain complex technical concepts in simple terms
  • Creativity and innovation in educational content creation
  • Strong organizational and project management skills

Performance Indicators:

  • User satisfaction and engagement with training sessions
  • Reduction in support ticket volume for trained topics
  • Increase in successful ad postings by trained users
  • Timely delivery of monthly and quarterly training sessions
  • Quality and relevance of updated support materials

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