SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR
Department:
SayPro Classified Office
Unit: SayPro Marketing Royalty – SCMR
Reporting to: SayPro Quarterly Classified User Support and Help Management Coordinator
Frequency of Delivery: Monthly – January SCMR-5 and ongoing quarterly sessions
Position Overview:
As part of the SayPro Classified User Support and Help Management team, the Training & Education Specialist is responsible for planning, designing, and delivering educational content that equips users with the knowledge and confidence to navigate and use SayPro’s classified platform efficiently. This role plays a vital part in ensuring that users—whether individuals, organizations, or community-based groups—understand the full capabilities of the platform and are empowered to make the most of SayPro Classifieds.
Key Responsibilities:
1. Development of Educational Materials
- Design, develop, and update clear, engaging, and user-friendly training content, including:
- Step-by-step tutorials
- Video walkthroughs
- Help articles
- FAQs and infographics
- User manuals in multiple formats (PDF, web, interactive)
- Ensure all materials reflect current features, tools, and upgrades on the platform.
2. Webinar and Training Session Management
- Organize and conduct monthly training sessions (SCMR-5) for SayPro users in January and on a quarterly basis thereafter.
- Host live and pre-recorded webinars and online workshops focused on:
- Setting up accounts
- Posting and managing classifieds
- Navigating dashboards and analytics
- Optimizing listings for visibility
- Resolving common user issues
- Encourage user participation by promoting upcoming sessions through SayPro marketing channels.
3. User Empowerment and Education Strategy
- Create structured user onboarding programs for new users to quickly become proficient with the platform.
- Provide specialized training modules for different user segments (e.g., event organizers, job listers, business advertisers, nonprofit listings).
- Develop a training curriculum aligned with SayPro’s broader educational strategy under SayPro Marketing Royalty SCMR.
4. Feedback and Continuous Improvement
- Collect feedback from training participants and user support interactions to assess the effectiveness of the training.
- Refine training materials and delivery methods based on user feedback, new feature releases, and usage analytics.
- Work closely with SayPro’s Technical and Product Teams to stay updated on platform changes and incorporate them into training content.
5. Collaboration and Cross-Functional Engagement
- Collaborate with:
- SayPro Support Team to identify common user issues.
- SayPro Development Team to ensure alignment of training with feature rollout.
- SayPro Communications Team to ensure content consistency across all public-facing documentation and tutorials.
- Coordinate with the SayPro Quarterly Classified User Support and Help Management program to ensure training aligns with wider quarterly goals.
6. Monitoring and Reporting
- Maintain records of all training sessions conducted, including:
- Attendance lists
- Training feedback forms
- Performance tracking of users pre- and post-training
- Submit monthly reports to SayPro Classified Office detailing:
- Training sessions delivered
- Participation metrics
- Content updates and improvements
- Key user insights and training outcomes
Key Competencies and Skills:
- Strong instructional design and adult learning principles
- Excellent verbal and written communication skills
- Proficiency with presentation tools, e-learning platforms, and webinar software (e.g., Zoom, MS Teams, Google Meet, etc.)
- Familiarity with SayPro Classified or similar digital platforms
- Ability to explain complex technical concepts in simple terms
- Creativity and innovation in educational content creation
- Strong organizational and project management skills
Performance Indicators:
- User satisfaction and engagement with training sessions
- Reduction in support ticket volume for trained topics
- Increase in successful ad postings by trained users
- Timely delivery of monthly and quarterly training sessions
- Quality and relevance of updated support materials
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