SayPro Tasks to be Completed During the Period

SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

1. User Feedback Collection

Period: 02-15-2025 to 02-21-2025

Objective:
Gather structured feedback from users regarding their experiences with the SayPro Classified system to identify common issues, areas for improvement, and support needs.

Tasks:

1. Launch Feedback Campaign:
   • Design and distribute feedback forms and surveys via email, in-app notifications, and the SayPro Dashboard.
   • Include questions covering usability, accessibility, navigation, ad submission, and support effectiveness.
2. Engage via Direct Communication:
   • Schedule and conduct 10–15 one-on-one user interviews (video or phone) with a sample of classified users (new and returning).
   • Document pain points, recurring issues, and feature requests.
3. Social Media & Forum Monitoring:
   • Monitor SayPro community forums, social channels (Facebook, X, LinkedIn), and support tickets to gather unsolicited feedback.
   • Tag and categorize concerns and suggestions.
4. Feedback Categorization & Reporting:
   • Categorize collected feedback into themes: usability, technical issues, content clarity, etc.
   • Create a structured summary report to present to the SayPro Marketing Royalty SCMR team.
   • Highlight the top 10 most frequent user queries or complaints.
5. Prioritization Workshop (Internal):
   • Conduct an internal session with the SayPro Classified Office team to review feedback.
   • Prioritize issues to be addressed through content, system updates, or training.

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2. Training & Educational Content Creation

Period: 02-22-2025 to 02-28-2025

Objective:
Develop targeted video tutorials and instructional materials to address frequently asked questions and common support themes identified in the January SCMR-5 report and February user feedback.

Tasks:

1. Review SCMR-5 & Feedback Summary:
   • Analyze the SayPro Monthly January SCMR-5 Report and the February feedback summary.
   • Finalize a list of top 5–7 common user queries to address in training content.
2. Storyboard & Script Creation:
   • Draft storyboards for each tutorial video based on user tasks (e.g., “How to Submit a Classified Ad,” “How to Renew Ads,” “How to Edit Your Profile”).
   • Write concise, step-by-step scripts using easy-to-understand language suitable for various user literacy levels.
3. Video Production:
   • Record screen capture walkthroughs using SayPro’s classified platform.
   • Add voice-over narration, closed captions, and branded graphics.
   • Ensure videos are mobile-friendly and under 5 minutes in length per topic.
4. Additional Learning Materials:
   • Create PDF guides and one-pagers summarizing each video tutorial.
   • Translate key materials into other official SayPro languages if applicable.
5. Internal Review & Approval:
   • Present draft videos and documents to the SayPro Classified Office and SayPro Marketing Royalty SCMR team for review.
   • Make necessary edits based on feedback.
6. Upload & Dissemination:
   • Upload final content to SayPro Help Center and the SayPro YouTube/Vimeo channel.
   • Promote through classified newsletters, user dashboards, and social media.
7. Tracking Engagement:
   • Set up analytics to track user engagement with the tutorials.
   • Prepare follow-up report for March SCMR to assess impact.