SayPro User Inquiry Template

SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

Template Purpose:
This template is used to capture, track, and manage all classified platform user inquiries and support requests received during the monthly and quarterly review cycles, specifically for the SCMR-5 compliance process. It ensures efficient resolution, accurate documentation, and follow-up under the SayPro Classified Office support protocols.

---

📋 Section 1: Inquiry Identification

• Inquiry ID: SCMR-YYMM-####
  (Auto-generated unique identifier. Example: SCMR-2501-0147)
• Date Logged:
  (DD/MM/YYYY format)
• Time Logged:
  (24-hour format)
• Received By:
  (Name or ID of the support team member)
• Mode of Inquiry:
  ☐ Email ☐ Phone ☐ Live Chat ☐ Support Portal ☐ Social Media ☐ In-person

---

👤 Section 2: User Details

• Full Name:
• Contact Email:
• Phone Number:
• User Type:
  ☐ General Public ☐ Registered User ☐ Advertiser ☐ Organization ☐ Partner
• User ID (if applicable):
• Location (City/Country):

---

❓ Section 3: Inquiry Details

• Subject of Inquiry:
  (Short title summarizing the issue)
• Category of Inquiry:
  ☐ Technical Issue
  ☐ Classified Ad Posting
  ☐ Payment/Billing
  ☐ Ad Moderation/Approval
  ☐ Ad Removal or Expiry
  ☐ Feature Request
  ☐ Policy/Terms Clarification
  ☐ General Feedback
  ☐ Other (please specify):
• Description of the Issue or Request:
  (Include as much detail as possible, including steps to replicate the issue if applicable)
• Screenshots or File Attachments (if any):
  (List or reference filenames attached)

---

🔄 Section 4: Action Taken / Resolution Process

• Assigned To (Staff Member/Team):
• Date Assigned:
• Action Steps Taken:
  (Step-by-step record of all interactions or troubleshooting actions)
• Resolution Provided:
  (Describe the final solution or answer given to the user)
• Date Resolved:
• User Confirmation Received:
  ☐ Yes ☐ No ☐ N/A
• Resolution Time (in hours/days):

---

✅ Section 5: Status and Review

• Current Status:
  ☐ New
  ☐ In Progress
  ☐ Escalated
  ☐ Resolved
  ☐ Closed
  ☐ Reopened
• Was escalation to higher-tier support required?
  ☐ Yes ☐ No
  • If Yes, Specify Tier Level:
• Feedback from User (if collected):
  (Optional – rating or comments on service)

---

🗂️ Section 6: Archival and Reporting

• Included in January SCMR-5 Monthly Report:
  ☐ Yes ☐ No
• Included in Quarterly Review File (Q1/Q2/etc.):
  ☐ Yes ☐ No
• Classified Category Affected:
  (e.g., Jobs, Real Estate, Announcements, Events)
• Linked Inquiry IDs (if related cases exist):

---

Use Instructions:

1. This template must be completed within 24 hours of receiving the inquiry.
2. All fields marked with checkboxes must be clearly ticked based on accurate classification.
3. Resolution summaries must be objective and free of subjective or personal language.
4. Attach the template (in PDF/Doc format) to the internal CRM for quarterly auditing under SCMR-5.
5. Every inquiry must be archived and coded by Inquiry ID and User Category in the SayPro Classified Office logs.