SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty
✅ Initiative Code:
SCMR-5 | SayPro Monthly Classified User Communication
🎯 Objective:
To enable secure and efficient direct messaging between classified users (employees) and SayPro admins to streamline the process of collecting, verifying, and responding to mandatory employment documents.
📐 1. Architecture Overview
A. System Design
A modular, API-driven system integrated into the SayPro Classified platform, consisting of:
- Frontend:
- Classified user dashboard (web/mobile)
- Admin dashboard (SayPro Classified Office)
- Backend Services:
- Messaging Service
- User Auth and Role Management
- Document Management & Tracking
- Data Storage:
- Messaging Logs Database (encrypted)
- Document Storage (cloud-based, access-controlled)
- Integration Services:
- Notification Service (email/SMS/push)
- Audit & Compliance Logging Service
📡 2. Communication Protocols
A. User-to-Admin Messaging Protocol
- Protocol: HTTPS over RESTful APIs
- Security: OAuth 2.0 for authentication, SSL/TLS encryption
- Message Types:
- Text (questions/clarifications)
- File Upload (documents: ID, proof of residence, tax forms)
- System Notifications (deadlines, reminders)
B. Admin-to-User Messaging Protocol
- Features:
- Bulk messaging (e.g., reminders)
- One-on-one clarification threads
- Approval/rejection notifications with reasons
🔐 3. Authentication & Authorization
- Authentication:
- JWT tokens issued upon login
- Multi-factor Authentication (optional for high-level admins)
- Authorization:
- User Roles: Classified User, Admin, Super Admin
- RBAC model restricts messaging to relevant parties (e.g., only HR admins can message about documents)
📁 4. Data & Document Workflow
- User uploads required documents via the “Documents Section” on their Classified profile.
- Trigger: System sends an automated confirmation and forwards a copy to the assigned admin.
- Admin reviews and either:
- Sends a message requesting corrections/additional documents, OR
- Approves and notifies the user via direct message.
- All interactions are logged and accessible for audit under the user’s message thread.
🧰 5. Tools & Technologies
| Component | Technology Used |
|---|---|
| Frontend UI | ReactJS / Flutter (mobile) |
| Messaging Backend | Node.js + Express / Socket.IO |
| File Storage | AWS S3 (document uploads) |
| Authentication | Auth0 or Firebase Auth |
| Messaging DB | MongoDB or Firebase Realtime DB |
| Notifications | Twilio (SMS), SendGrid (email) |
| Audit Logs | Elasticsearch / Logstash / Kibana |
🔄 6. Workflow Scenarios
✅ Scenario 1: User Submits Incomplete ID
- User uploads ID
- Admin reviews and finds it’s expired
- Admin sends direct message: “Hi [User], your uploaded ID has expired. Please upload a valid version by [Date].”
- User responds and uploads a new version
- Admin approves
✅ Scenario 2: Monthly Reminder Broadcast
- Admin sends a broadcast message: “Reminder: All users must upload updated proof of address by March 25th to avoid profile suspension.”
📊 7. Monitoring & Analytics
- Real-time message tracking for admins
- Engagement rate reports (e.g., average response time)
- Document compliance dashboard with metrics like:
- % documents submitted
- % under review
- % approved/rejected
🧪 8. Testing & Rollout Plan
Phase 1: Internal Testing
- Pilot with 20 internal SayPro Classified users
- Test direct messages, document uploads, feedback loops
Phase 2: Soft Launch
- Roll out to selected user groups under SayPro Marketing Royalty
- Monitor response time, error logs, and feedback
Phase 3: Full Deployment
- Platform-wide activation
- Integration with other modules like Onboarding, HR, and Training
🛡️ 9. Security & Compliance
- GDPR Compliant: Consent captured during user onboarding
- Audit Trails: Every message and document action is logged
- Data Encryption: AES-256 encryption for file storage and message content
🤝 10. Admin Roles & Responsibilities
| Role | Responsibility |
|---|---|
| HR Admin | Document review, messaging users, approvals |
| Support Admin | Handling technical queries via messaging |
| Super Admin | Oversee communications and access logs |
📅 11. Monthly Maintenance & Update Plan (March Schedule)
- March 1-7: Finalize backend integration
- March 8-14: Launch internal test phase
- March 15-22: Soft launch for pilot users
- March 23-30: Full deployment with feedback loop
- March 31: SCMR-5 summary reporting to SayPro Marketing Royalty
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