SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty
Department: SayPro Classified Office
Reporting to: SayPro Marketing Royalty
Project Name: SayPro Monthly March SCMR-5
Initiative: SayPro Monthly Classified User Communication
Position Type: Internal – SayPro Employee
Working Hours: Full-Time / As Allocated
Location: Remote / SayPro HQ (as applicable)
Job Purpose:
To monitor, analyze, and report on classified communication trends between users and admins, focusing on the effectiveness of the new direct messaging system enabled under the SayPro Monthly Classified User Communication initiative. The incumbent will generate weekly reports summarizing communication volume, admin response times, and user satisfaction. These reports will help the SayPro Marketing Royalty team optimize communication protocols and enhance user engagement.
Key Responsibilities:
1. Weekly Communication Reporting
- Collect and compile data on:
- Total communication volume (messages sent/received).
- Average admin response time.
- Resolution rates and pending messages.
- Number of unique users engaging in messaging.
- Generate a standardized weekly performance report every Friday.
- Use graphs, metrics, and qualitative summaries to present data clearly.
- Submit reports directly to the SayPro Marketing Royalty team.
2. User Satisfaction Monitoring
- Create and distribute post-interaction surveys to users after admin communication.
- Analyze feedback using quantitative (ratings) and qualitative (comments) methods.
- Identify user pain points or recurring communication issues.
- Include satisfaction summaries in weekly reports.
3. Admin Response Evaluation
- Audit admin replies for:
- Timeliness.
- Relevance and clarity.
- Professional tone.
- Coordinate with the Classified Office to provide feedback to admins when needed.
- Highlight high-performing admin communication for recognition.
4. Platform Monitoring & Issue Escalation
- Monitor SayPro’s messaging system daily for:
- Downtime or bugs.
- Misuse (spam, inappropriate messages).
- Escalate unresolved technical issues to SayPro IT Support.
- Keep classified management informed of user trends or concerns.
5. System Optimization Recommendations
- Based on weekly trends and user feedback:
- Propose new features or improvements to the messaging system.
- Recommend changes in admin training or communication procedures.
- Present findings in monthly summary meetings with SayPro Marketing Royalty.
Key Deliverables:
- Weekly communication analytics report (including volume, response, and satisfaction data).
- Monthly executive summary with visual performance trends.
- Survey feedback documentation.
- List of flagged communication issues and follow-up actions.
- Admin performance insights report (optional on request).
Skills & Competencies Required:
- Strong data analysis and reporting skills (Excel, Google Sheets, or data dashboards).
- Familiarity with customer engagement tools and communication platforms.
- Excellent written communication and presentation skills.
- Experience with customer satisfaction surveys and data interpretation.
- Ability to work independently and collaboratively.
- Detail-oriented, with an analytical mindset.
Preferred Qualifications:
- Diploma or Degree in Marketing, Communication, Data Analytics, or a related field.
- 1+ year experience in digital communication monitoring or customer service reporting.
- Prior exposure to classified ad platforms or community engagement projects is a plus.
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