SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty
Department: SayPro Classified Office
Unit: SayPro Marketing Royalty
Project Code: SCMR-5 (SayPro Monthly Classified User Communication – March Edition)
Position Title: Secure Messaging System Administrator / Officer
Reporting to: Head of SayPro Marketing Royalty and SayPro Classified Office Lead
Objective
Ensure the integrity, confidentiality, and availability of the internal classified user communication platform by maintaining robust security protocols. This includes enabling and safeguarding direct messaging functionalities between users and administrators while strictly protecting users’ personal information.
Key Responsibilities
- System Monitoring and Intrusion Prevention
- Continuously monitor all message exchanges within the classified system.
- Implement firewalls, anti-spam filters, and real-time threat detection tools.
- Identify and respond to unusual messaging behaviors or potential breaches.
- Data Privacy Enforcement
- Ensure all user communication data complies with SayPro’s data privacy policies and international data protection regulations (e.g., POPIA, GDPR).
- Obfuscate user identifiers where necessary and enforce role-based access control (RBAC) for admin users.
- Encrypt stored and in-transit messages using industry-standard cryptographic methods.
- User and Admin Communication Enablement
- Maintain and enhance the system that allows secure direct messaging between users and verified SayPro administrators.
- Authenticate admin identities and verify user accounts to prevent impersonation and scams.
- Provide an interface that supports chat moderation, reporting, and secure archiving of all communications.
- Compliance and Audit Readiness
- Maintain logs of all administrative message interactions and security-related actions for audit and legal traceability.
- Participate in monthly internal audits to evaluate the effectiveness of the implemented security controls.
- Training and Awareness
- Conduct awareness sessions and training workshops for SayPro admins and support staff on safe communication practices.
- Develop guidelines and documentation for end-users on how to communicate securely within the platform.
- Incident Response and Resolution
- Serve as the point of contact for all communication-related security incidents.
- Investigate security breaches or suspected threats, report findings to the SayPro Classified Office, and implement corrective measures.
- Coordinate with SayPro IT Security for major escalations or systemic vulnerabilities.
Key Performance Indicators (KPIs)
- 100% encrypted communication channels between users and admins.
- Zero successful data breaches or unauthorized access events reported monthly.
- 100% compliance with internal communication policies and external data protection laws.
- Response to flagged incidents within 2 hours during working hours.
- Minimum 90% satisfaction rate from internal audits and user feedback related to secure messaging.
Required Skills and Qualifications
- Bachelor’s degree in Information Technology, Cybersecurity, or a related field.
- Minimum 2 years’ experience in secure messaging systems or user data protection roles.
- Familiarity with encryption protocols, server security, and secure API integration.
- Knowledge of data protection regulations (GDPR, POPIA, etc.).
- Strong analytical and communication skills.
- Certification in cybersecurity (e.g., CEH, CompTIA Security+) is an added advantage.
Work Environment and Tools
- Use of SayPro’s internal classified system dashboard and admin panel.
- Security monitoring tools such as Splunk, Wireshark, and endpoint protection platforms.
- Weekly briefings with the SayPro Classified Office and Marketing Royalty Strategy Team.
Role Impact
This position is critical to ensuring that SayPro Classified’s communication system remains trustworthy, efficient, and safe, directly impacting user confidence, legal compliance, and SayPro’s brand integrity.
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