SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty
From: SayPro Monthly March SCMR-5
Project: SayPro Monthly Classified User Communication
Managed by: SayPro Classified Office
Division: SayPro Marketing Royalty
Purpose: Tracking message volume, response times, and satisfaction metrics for user-admin communications within the classified platform
Section A: Basic Information
| Field | Details |
|---|---|
| Week Covered | [Insert Date Range: e.g., March 1–7, 2025] |
| Department | SayPro Classified Office |
| Report Prepared by | [Employee Full Name] |
| Position | [Employee Job Title] |
| Date Submitted | [Insert Date] |
| Approved by | [Supervisor/Manager Name] |
Section B: Communication Metrics Overview
| Metric | Value | Notes/Remarks |
|---|---|---|
| Total Messages Sent by Admins | [Insert Number] | |
| Total Messages Sent by Users | [Insert Number] | |
| Average Response Time (Admin → User) | [Insert Time, e.g., 3h 45m] | |
| Fastest Response Time Recorded | [Insert Time] | |
| Longest Response Time Recorded | [Insert Time] | |
| SLA Compliance Rate (Responded within 24 hrs) | [Insert %] | Target is 90% |
| User Satisfaction Score (Post-Message Feedback) | [Insert Score/5 or %] | Based on ratings after resolution |
| Most Active Day of the Week | [Insert Day] | |
| Most Common Inquiry Category | [Insert Topic e.g., “Renewals”, “Ad Posting”] |
Section C: Message Volume by Category
| Communication Category | Inbound Messages | Outbound Messages | % Resolved Within SLA |
|---|---|---|---|
| Ad Posting Issues | [#] | [#] | [%] |
| Payment/Subscription | [#] | [#] | [%] |
| Account Management | [#] | [#] | [%] |
| Reporting Abuse/Spam | [#] | [#] | [%] |
| General Questions | [#] | [#] | [%] |
| Other | [#] | [#] | [%] |
Section D: User Satisfaction and Feedback
| Feedback Source | Count | Positive | Neutral | Negative | Top User Comments |
|---|---|---|---|---|---|
| In-App Feedback | [#] | [#] | [#] | [#] | “[Top 1-2 quotes]” |
| Survey Links | [#] | [#] | [#] | [#] | “[Top 1-2 quotes]” |
Summary of Key Themes
- Positive Feedback: [e.g., “Fast support,” “Helpful guidance”]
- Negative Feedback: [e.g., “Slow response,” “Unclear answers”]
- Suggestions: [e.g., “More FAQs,” “Live chat option”]
Section E: Notable Communication Highlights
- Example #1: [Brief description of a high-impact user support case resolved successfully]
- Example #2: [Mention of a communication trend or concern that may need escalation]
- Internal Recommendations:
- [E.g., “Train admin staff on payment issue resolution”]
- [“Consider auto-responder improvements for high-traffic periods”]
Section F: Action Items for Next Week
| Task | Assigned To | Due Date | Status |
|---|---|---|---|
| [E.g., Compile FAQs for common user issues] | [Name] | [Date] | [Pending/In Progress/Completed] |
| [Review response templates for clarity] | [Name] | [Date] | [Status] |
| [Train new support staff] | [Name] | [Date] | [Status] |
Section G: Employee Sign-Off
I confirm that the information provided in this weekly communication report is accurate and complete to the best of my knowledge.
Name: _____________________
Signature: __________________
Date: ______________________
This template should be completed weekly and submitted to the SayPro Marketing Royalty division for internal review and performance tracking as part of SayPro’s ongoing improvement of classified user communications.
Leave a Reply