SayPro Monthly January SCMR-5 SayPro Quarterly Classified Security and Data Protection Management by SayPro Classified Office under SayPro Marketing Royalty SCMR
Job Title: Incident Management Specialist
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR Lead
Location: SayPro Headquarters (Remote work options available)
Position Overview
The Incident Management Specialist is responsible for developing, implementing, and managing procedures to effectively respond to data breaches and other security incidents across the SayPro Classified platform. This role ensures that data protection measures are in place and assists in mitigating security risks to safeguard both company data and customer privacy. This position is critical in upholding the company’s commitment to security and compliance within the classified ads ecosystem.
The Incident Management Specialist will work within the SayPro Monthly January SCMR-5 and the SayPro Quarterly Classified Security and Data Protection Management frameworks, under the oversight of the SayPro Marketing Royalty SCMR. This individual will collaborate with cross-functional teams, including IT, Legal, Compliance, and Marketing, to ensure a swift, coordinated, and effective response to any incident or breach.
Key Responsibilities
- Incident Response Procedure Development
- Design, develop, and maintain a comprehensive incident response plan for data breaches or security incidents, adhering to industry standards and best practices.
- Ensure the incident response plan aligns with regulatory and legal requirements related to data protection and cybersecurity.
- Regularly review and update procedures to reflect changes in technology, threats, and compliance standards.
- Incident Reporting and Documentation
- Establish and manage clear protocols for incident reporting, ensuring incidents are documented accurately and promptly.
- Implement a standardized process for tracking and classifying incidents based on severity, impact, and scope.
- Ensure timely and accurate communication of incidents to relevant stakeholders, including senior management and regulatory authorities if required.
- Investigation and Root Cause Analysis
- Lead or coordinate the investigation of data breaches or security incidents, working with IT and security teams to identify the root cause.
- Ensure that all incidents are thoroughly analyzed and documented, with appropriate steps taken to prevent recurrence.
- Assist in performing a forensic analysis of compromised systems and data, if applicable.
- Mitigation and Recovery
- Develop and execute mitigation strategies to minimize the impact of security incidents on company operations and customer trust.
- Coordinate with IT and relevant teams to restore systems, services, and data integrity after an incident.
- Evaluate and recommend improvements to existing security measures and tools to enhance future incident management capabilities.
- Compliance and Legal Coordination
- Work closely with the Legal and Compliance teams to ensure that all incidents are handled in compliance with applicable data protection laws, including GDPR, CCPA, and industry-specific regulations.
- Assist in the preparation and submission of reports to regulatory bodies as required by law.
- Monitor changes in data protection laws and adjust the incident management plan accordingly.
- Training and Awareness
- Provide training to internal teams on incident detection, reporting, and response protocols.
- Conduct periodic drills and simulations to test the effectiveness of the incident response procedures and identify areas for improvement.
- Promote a culture of cybersecurity awareness throughout the organization to proactively prevent incidents.
- Post-Incident Review and Reporting
- After each incident, conduct a post-mortem analysis to assess the effectiveness of the response and identify areas for improvement.
- Prepare and deliver incident reports that outline key findings, lessons learned, and proposed corrective actions.
- Collaborate with senior management to present findings and update procedures as necessary.
Qualifications
- Education: Bachelor’s degree in Cybersecurity, Information Technology, Risk Management, or a related field. Advanced certifications such as CISSP, CISM, or CISA are a plus.
- Experience:
- Minimum of 3-5 years of experience in incident management, cybersecurity, or IT security roles.
- Proven track record of handling data breaches or security incidents, with a strong understanding of the incident lifecycle from detection to mitigation.
- Skills:
- In-depth knowledge of incident management frameworks, such as NIST, ISO/IEC 27001, and ITIL.
- Familiarity with security technologies, such as firewalls, intrusion detection systems, and encryption.
- Strong analytical and problem-solving skills, with the ability to remain calm under pressure.
- Excellent communication skills, both written and verbal, with the ability to report complex technical details to non-technical stakeholders.
Work Environment
- Ability to work in a remote or hybrid setting with occasional on-site requirements for training, team meetings, and incident simulations.
- Occasional on-call availability for high-severity incidents.
Key Performance Indicators (KPIs)
- Incident Response Time: Measure the time from incident detection to initial response.
- Incident Resolution Time: Time taken to resolve an incident and restore systems.
- Regulatory Compliance: Percentage of incidents handled in full compliance with legal and regulatory requirements.
- Post-Incident Improvement: Number of lessons learned and improvements made in the incident management procedures.
About SayPro
SayPro is a leading provider of software and services for classified ads and digital marketing. We pride ourselves on delivering cutting-edge technology solutions while maintaining high standards of data security and compliance. Our mission is to empower businesses to thrive through innovative, reliable, and secure digital platforms.
This position is critical for maintaining the integrity of SayPro’s classified advertising platform, ensuring that the company can respond swiftly to potential security threats, safeguard customer information, and continuously improve its cybersecurity posture.