Author: Likhapha Mpepe

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Objective:
To ensure seamless and timely delivery of renewal reminder notifications for classified ads managed under SayPro Classified Office, as part of SayPro Marketing Royalty (SCMR), using SayPro’s automated campaign tools.

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✅ Task Breakdown:

1. Review and Finalize Renewal Reminder Schedule

• Timeline: 1st–3rd January
• Responsible Team: SayPro Classified Office (in collaboration with SayPro Marketing Automation Team)
• Actions:
  • Review existing ad renewal timelines and due dates.
  • Confirm the specific dates reminders need to be triggered (e.g., 7 days, 3 days, 1 day before expiration).
  • Update January-specific timelines based on the SayPro Annual Marketing Calendar.

2. Segment Classified Ads for Renewal

• Timeline: 3rd–5th January
• Responsible Team: SayPro Data & CRM Team
• Actions:
  • Extract user and ad data from SayPro CRM.
  • Filter ads expiring within the January cycle.
  • Group contacts into segments (e.g., paid, free, premium classified listings).
  • Tag them appropriately in the system for automation triggers.

3. Draft and Approve Renewal Reminder Templates

• Timeline: 5th–7th January
• Responsible Team: SayPro Content & Communications Team
• Actions:
  • Draft engaging and professional reminder emails (subject lines, body copy, CTA).
  • Include details such as ad title, expiration date, and renewal link.
  • Personalize using dynamic fields (e.g., user’s name, ad category).
  • Submit drafts for internal approval.
  • Translate versions (if required) for multilingual campaigns.

4. Configure Automated Campaigns in SayPro Tools

• Timeline: 7th–9th January
• Responsible Team: SayPro Marketing Automation Team
• Actions:
  • Log into the SayPro Automated Campaign System.
  • Create automation workflow using pre-defined templates or custom triggers.
  • Set triggers for:
    • 7 days before ad expiry
    • 3 days before ad expiry
    • 1 day before expiry
    • On the day of expiry (final reminder)
  • Attach appropriate email templates to each trigger.
  • Add fallback condition (e.g., if ad is renewed, stop campaign for that contact).

5. Test the Automation Workflow

• Timeline: 9th–10th January
• Responsible Team: SayPro QA & Testing Team
• Actions:
  • Run internal test campaigns with dummy data.
  • Verify email content, links, timing, and contact triggers.
  • Check deliverability and rendering on various email clients.
  • Resolve bugs and make improvements before live deployment.

6. Launch and Monitor Campaign

• Timeline: Starting 11th January – Ongoing
• Responsible Team: SayPro Marketing Royalty SCMR Unit
• Actions:
  • Activate the campaign on the SayPro platform.
  • Monitor delivery rates, open/click rates, and bounce reports.
  • Identify and report on failed or blocked emails.
  • Track actual renewal conversions through campaign UTM tracking.

7. Weekly Reporting & Optimization

• Timeline: Weekly (every Friday)
• Responsible Team: SayPro Marketing Analytics Team
• Actions:
  • Submit weekly performance reports to SayPro Classified Office.
  • Analyze renewal rates and user engagement.
  • Suggest content or timing adjustments based on insights.
  • Archive completed campaigns and prepare for next cycle (February SCMR-6).

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📌 Notes:

• All communications must align with SayPro’s tone and voice guidelines.
• Campaign performance will contribute to the monthly KPI dashboard for SCMR.
• Any issues encountered must be escalated immediately to SayPro IT Support.

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Title:

Design and Draft Reminder Messages for SayPro Monthly January SCMR-5: SayPro Monthly Classified Renewal Reminders

Department Responsible:

SayPro Classified Office under SayPro Marketing Royalty (SCMR)

Objective:

To design, draft, and prepare clear, professional, and persuasive email and SMS templates for monthly classified ad renewal reminders, ensuring users are promptly reminded to renew their ads before they expire.

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Task Breakdown

1. Identify the Target Audience

• Extract a list of users with ads expiring within the next 7, 3, and 1 day(s).
• Categorize recipients based on ad type (e.g., Job Listings, Announcements, Services).
• Note preferred contact method for each (email or SMS, or both).

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2. Develop Core Messaging Structure

• Create a base message structure that can be tailored for both SMS and email.
• Include key elements:
  • Friendly greeting with user name
  • Reminder of the upcoming ad expiry date
  • Benefits of renewing (e.g., more visibility, consistent traffic)
  • Quick link to renew the ad
  • Contact information for support
  • A call-to-action (CTA) like “Renew Now” or “Click Here to Extend Your Ad”

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3. Draft Email Templates

• Create 3 variations:
  • 7-Day Reminder Email
  • 3-Day Reminder Email
  • 1-Day Final Reminder Email

Example: 7-Day Reminder Email Template

Subject: Don’t Let Your Ad Expire – Renew in 1 Click
Body:
Hi [User First Name],
We noticed your classified ad, “[Ad Title],” is set to expire in 7 days – on [Expiry Date].
To keep getting views and inquiries, renew now and stay visible!
👉 [Renew My Ad Now Button]
Thanks for choosing SayPro Classifieds.
SayPro Classified Office | SayPro Marketing Royalty

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4. Draft SMS Templates

• Ensure SMS character limits are observed (max 160 characters).
• Create 3 variations:
  • 7-Day SMS
  • 3-Day SMS
  • 1-Day SMS

Example: 3-Day Reminder SMS Template

Text:
Hi [Name], your SayPro ad “[Ad Title]” expires in 3 days. Renew now to keep it live: [Renew Link]. From SayPro Classified Office.

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5. Tone and Style Review

• Ensure the tone aligns with SayPro brand voice: supportive, encouraging, professional.
• Make the messages persuasive but not pushy.

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6. Review and Approvals

• Submit drafts to SayPro Marketing Royalty team for review.
• Implement feedback and finalize templates by the 15th of January.

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7. Schedule Automation with Reminder System

• Work with the SayPro IT/Automation Team to:
  • Upload finalized templates
  • Link them to user expiry triggers
  • Set delivery schedule (e.g., daily reminders)
  • Test to ensure accurate personalization

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8. Test Messages Internally

• Send test messages to internal dummy accounts.
• Check formatting, links, grammar, and readability.
• Confirm proper tracking of renewal link clicks.

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9. Final Approval and Go-Live

• Get final sign-off from SCMR Director.
• Launch automated reminders from January 20th onwards.
• Monitor user engagement and feedback to refine future messaging.

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10. Reporting & Improvement

• After campaign, collect data on:
  • Renewal rates per reminder type
  • Open rates (for emails)
  • Click-throughs and conversions
• Use insights to refine February’s renewal message strategy.

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Deliverables

• 3 Email Templates (7-day, 3-day, 1-day)
• 3 SMS Templates (7-day, 3-day, 1-day)
• Template Approval Document (signed by SCMR lead)
• Scheduling Log with Automation Confirmation
• Internal Test Results
• Final Post-Launch Report

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

From: SayPro Monthly January SCMR-5 – SayPro Monthly Classified Renewal Reminders
By: SayPro Classified Office
Under: SayPro Marketing Royalty SCMR

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Objective

The goal is to optimize the management of classified ad renewals by reviewing all active ads, identifying segments of advertisers based on ad type and expiration date, and ensuring timely and targeted renewal reminders are prepared and dispatched.

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Tasks Breakdown

1. Retrieve Active Ads Data

• Responsibility: SayPro Classified Office – Data Analysis Unit
• Steps:
  • Access the SayPro Classifieds management system or dashboard.
  • Generate a report of all active classified ads as of the 1st week of January.
  • Include fields such as:
    • Advertiser Name
    • Contact Information (email, phone)
    • Ad Title and Description
    • Ad Type (e.g., Jobs, Events, Services, Products, Announcements)
    • Posting Date
    • Expiration Date
    • Status (Active/Expiring Soon)

2. Segment Advertisers by Ad Type

• Responsibility: SayPro Marketing Support Unit
• Steps:
  • Group advertisers into relevant categories:
    • Job Advertisers
    • Event Hosts
    • Product Sellers
    • Service Providers
    • Announcement Posters
  • Tag each advertiser’s profile and ads in the system with a corresponding ad type label.
  • Use filtering tools or CRM tagging to automate this segmentation for future reports.

3. Segment Advertisers by Expiration Date

• Responsibility: SayPro Data Analytics & CRM Team
• Steps:
  • Further sub-segment the advertisers into buckets based on expiration dates:
    • Expiring within 7 days
    • Expiring within 14 days
    • Expiring within 30 days
  • Mark each group as High Priority, Medium Priority, or Low Priority for renewal reminders.
  • Export separate lists (CSV or Excel format) for each group.

4. Cross-Segment for Targeted Messaging

• Responsibility: SayPro Marketing Royalty SCMR – Communications Team
• Steps:
  • Create a matrix that cross-segments advertisers (e.g., Product Sellers + Expiring in 7 Days).
  • This will guide the content and tone of reminder messages (e.g., urgent for high-priority ads).
  • Use this segmentation to personalize email subject lines, call scripts, and SMS messages.

5. Prepare and Review Renewal Reminder Templates

• Responsibility: SayPro Content & Copywriting Team
• Steps:
  • Draft renewal reminder templates based on ad type and urgency.
  • Example templates:
    • “Your Job Ad is Expiring in 3 Days – Renew Now to Keep Attracting Candidates!”
    • “Don’t Let Your Event Listing Expire – Renew It Today for Maximum Reach!”
  • Localize and personalize templates using placeholders like {AdvertiserName}, {AdTitle}, {DaysUntilExpiry}.

6. Internal Quality Review

• Responsibility: SayPro Classified Office – QA Desk
• Steps:
  • Review all segments and templates for accuracy.
  • Check for duplicates or misclassified advertisers.
  • Verify that expiration dates align with actual system data.

7. Schedule Reminder Dispatch

• Responsibility: SayPro Automation & CRM Operations
• Steps:
  • Input the segmented lists into SayPro CRM or Email Automation Tool.
  • Schedule:
    • First Reminder: 14 days before expiry
    • Second Reminder: 7 days before expiry
    • Final Reminder: 2 days before expiry
  • Set SMS or WhatsApp reminders for critical ads (high-priority or paid tier).

8. Track Engagement and Renewals

• Responsibility: SayPro Analytics & Reporting Team
• Steps:
  • Monitor open rates, click-through rates, and renewal completions.
  • Record which advertisers responded to each stage of reminders.
  • Update advertiser profiles with response status.

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Deliverables

• Segmented advertiser lists (by ad type and expiration)
• Personalized reminder templates
• Scheduled reminder dispatch calendar
• Weekly renewal tracking report

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Timeline

Week	Task
Week 1	Data extraction and segmentation
Week 2	Template preparation and review
Week 3	Reminder scheduling and first dispatch
Week 4	Monitoring and follow-up reminders

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Notes

• All classified reminders must be GDPR and POPIA compliant.
• Coordinate with SayPro Legal if any paid ads lapse without renewal for more than 30 days.
• Offer a one-click renewal link in every reminder to simplify the process for advertisers.

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Objective:

To ensure timely and efficient communication with advertisers regarding their classified ad renewals by setting up a structured reminder schedule, ensuring all reminders are dispatched 10–15 days prior to ad expiration.

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✅ Task 1: Create a Centralized Advertiser Renewal Tracker

• Responsibility: SayPro Classified Office
• Details:
  • Develop or update a centralized spreadsheet/database with:
    • Advertiser’s name
    • Ad title or ID
    • Original posting date
    • Expiry date
    • Contact information (email, phone number)
  • Include fields to track:
    • First reminder sent
    • Follow-up reminder sent
    • Status (Pending, Renewed, Expired)
  • Ensure the tracker is accessible to relevant marketing and support personnel.

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✅ Task 2: Develop a Timeline for Sending Renewal Reminders

• Responsibility: SayPro Marketing Royalty SCMR Team
• Details:
  • Design a timeline that automatically flags ads due to expire within 10–15 days.
  • Breakdown of the schedule:
    • 15 Days Before Expiry: Initial friendly reminder (email)
    • 10 Days Before Expiry: Follow-up reminder (email + optional SMS/WhatsApp)
    • 5 Days Before Expiry: Final reminder (optional, if ad is still not renewed)
  • Sync the timeline with the advertiser renewal tracker for automation or manual alerts.

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✅ Task 3: Design Standard Reminder Templates

• Responsibility: SayPro Classified Office (with input from SCMR)
• Details:
  • Create customizable templates for each stage:
    • Subject line (e.g., “Renew Your Ad Before It Expires – 15 Days Left!”)
    • Body content with:
      • Personalised greeting
      • Ad details
      • Renewal link or instructions
      • Customer support info
  • Ensure tone is friendly, professional, and includes a call to action.

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✅ Task 4: Schedule Automated Email Dispatch

• Responsibility: SayPro Marketing Automation Team
• Details:
  • Use SayPro’s email marketing platform or CRM to:
    • Upload advertiser list with expiry dates
    • Schedule bulk or individual email campaigns based on timeline
    • Integrate SMS reminders for mobile-friendly users if opted in
  • Enable delivery tracking and analytics (open rate, click rate, etc.)

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✅ Task 5: Coordinate with SayPro Support for Follow-ups

• Responsibility: SayPro Classified Office
• Details:
  • Flag unresponsive advertisers 5 days before expiry for manual follow-up
  • Assign specific staff to contact advertisers via phone or live chat
  • Provide support with renewal steps or answer any questions advertisers may have

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✅ Task 6: Report & Evaluate Reminder Campaign Effectiveness

• Responsibility: SayPro Marketing Royalty SCMR
• Details:
  • End of month reporting for January SCMR-5:
    • Number of reminders sent
    • Response/renewal rate
    • Number of ads expired without renewal
    • Feedback received from advertisers (if any)
  • Use data to improve future reminder campaigns (SCMR-6 and beyond)

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✅ Task 7: Archive and Prepare for Next Monthly Cycle

• Responsibility: SayPro Classified Office
• Details:
  • Archive January data in secured folders
  • Clean tracker by removing expired or renewed ads
  • Begin setting up for February SCMR-6 Plan Renewal Reminder Schedule

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🗂️ Supporting Tools and Platforms to Use

• SayPro Classified Ads Management System
• SayPro CRM or Email Campaign Tool (e.g., Mailchimp, HubSpot)
• Google Sheets / Excel (for tracking and backups)
• WhatsApp Business API or SMS gateway (if SMS reminders are enabled)

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Title: Classified Ad Renewal Compliance Specialist

Department: SayPro Classified Office

Reports To: SayPro Marketing Royalty SCMR Manager

Location: SayPro Office

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Job Overview:

The Classified Ad Renewal Compliance Specialist is responsible for ensuring the timely and accurate management of classified ad renewals across SayPro’s platforms. This role requires maintaining an up-to-date list of advertisers, tracking their renewal statuses, and sending appropriate reminders to ensure ads are renewed according to the established best practices and compliance standards. The individual will work in collaboration with the SayPro Marketing and Royalty SCMR teams to send out renewal reminders and ensure that all ads remain active and compliant with SayPro’s terms and policies.

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Key Responsibilities:

1. Maintain Advertiser List:
   • Regularly update and maintain an up-to-date list of all advertisers on the SayPro platform.
   • Monitor the renewal status of each advertiser’s classified ad to ensure timely renewals.
   • Ensure that the list is accurate and complete by checking for any changes in advertisers or status updates.
2. Monitor Renewal Timelines:
   • Track the expiration dates of classified ads and set reminders for when renewals are due.
   • Prioritize the renewal statuses of high-value or high-traffic advertisers.
   • Ensure that all classified ads are renewed on time to prevent any lapses in service.
3. Send Renewal Reminders:
   • Draft and send personalized renewal reminders to advertisers for the renewal of their classified ads.
   • Ensure that reminders are clear, concise, and sent out well in advance of ad expiration.
   • Utilize SayPro’s CRM system or other tools to automate reminders when possible to maintain efficiency.
4. Collaborate with SayPro Marketing Royalty SCMR Team:
   • Work with the SayPro Marketing Royalty SCMR team to align ad renewal reminders with marketing campaigns or royalty terms.
   • Ensure that renewal communications reflect SayPro’s brand standards and adhere to best practices in communication and customer service.
5. Ensure Compliance with Best Practices:
   • Adhere to all SayPro policies regarding advertising content, renewal processes, and customer communication.
   • Ensure that all renewal reminders follow SayPro’s compliance and legal standards, including proper handling of customer data.
   • Report any discrepancies, violations, or non-compliance issues to management promptly.
6. Track and Report on Renewal Progress:
   • Maintain regular reports on the status of renewals, including the number of ads renewed, pending renewals, and expirations.
   • Present regular progress updates to the SayPro Marketing Royalty SCMR team and senior management.
   • Identify trends in ad renewals and propose improvements to increase renewal rates.
7. Respond to Advertiser Inquiries:
   • Act as the point of contact for advertisers who may have questions about the renewal process.
   • Provide exceptional customer service by answering inquiries in a timely and professional manner.
   • Offer support and guidance for advertisers who may need assistance with the renewal process.
8. Enhance Renewal Processes:
   • Contribute to the continuous improvement of the ad renewal process by identifying bottlenecks and proposing solutions.
   • Collaborate with other teams to streamline renewal workflows, reduce delays, and improve the overall advertiser experience.
9. Record Keeping and Documentation:
   • Maintain accurate records of all communications sent to advertisers, including renewal reminders and responses.
   • Document any updates or changes to advertiser information to ensure the renewal list is consistently accurate.
10. Training and Best Practices Compliance:
    • Participate in training sessions to stay up-to-date on SayPro’s latest renewal procedures, marketing royalty terms, and compliance standards.
    • Adhere to all internal guidelines and contribute to fostering a culture of compliance and best practices within the team.

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Required Skills & Qualifications:

• Education: High school diploma or equivalent required; associate’s degree or higher preferred.
• Experience:
  • At least 2 years of experience in customer service, sales, or administrative support in a digital advertising environment.
  • Experience with CRM systems, Microsoft Excel, and other project management tools is highly preferred.
• Technical Proficiency:
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with CRM platforms and ad management tools (e.g., Salesforce, HubSpot, etc.).
  • Knowledge of basic marketing principles and best practices is a plus.
• Communication Skills:
  • Excellent written and verbal communication skills.
  • Ability to draft professional and clear email communications.
  • Strong customer service orientation.
• Attention to Detail: Ability to maintain accuracy in a fast-paced environment, particularly in managing lists and deadlines.
• Organizational Skills: Strong time management skills with the ability to prioritize tasks and manage competing demands.
• Problem-Solving: Ability to identify issues related to renewals and propose effective solutions.

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Compliance and Best Practices:

• Follow all SayPro policies regarding data privacy, advertising standards, and renewal timelines.
• Ensure that all renewal processes adhere to SayPro’s code of conduct and industry best practices for customer service.
• Regularly review the SayPro Marketing Royalty SCMR guidelines and policies to ensure full compliance.

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Performance Metrics:

• Timeliness and accuracy of renewal reminders sent.
• Percentage of ads renewed on time versus those that lapse.
• Customer satisfaction based on feedback from advertisers regarding the renewal process.
• Efficiency in maintaining the advertiser list and renewal tracking systems.

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Work Environment:

• Full-time, Monday through Friday, with the possibility of occasional weekend work during peak renewal periods.
• This position will primarily involve desk work, including phone calls, email communication, and updating databases.
• The ideal candidate should be comfortable working independently and within a team setting, handling confidential advertiser information with discretion.

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By adhering to these guidelines and maintaining high standards in communication, renewal processes, and compliance, the Classified Ad Renewal Compliance Specialist will play a key role in ensuring SayPro’s advertising platform remains efficient and legally compliant while providing excellent service to our advertisers.

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Compliance and Best Practices Officer (SayPro Monthly Classified Renewal Reminders)

Department: Marketing and Compliance
Reports To: Marketing Manager, SayPro Classified Office
Location: SayPro Headquarters / Remote
Job Type: Full-time, Permanent
Date: January SCMR-5

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Job Overview:

The Compliance and Best Practices Officer ensures that all communications, particularly those related to ad renewal reminders, adhere to relevant laws, industry regulations, and internal policies. The position requires expertise in compliance with global data protection laws such as GDPR (General Data Protection Regulation), CAN-SPAM, and other data privacy standards, while maintaining the effectiveness and professionalism of the communications.

As part of SayPro’s Marketing Royalty SCMR (Sales & Customer Marketing Relations), this role plays a key role in managing monthly ad renewal reminders, ensuring that all communications sent to clients and stakeholders are fully compliant with the applicable regulatory frameworks. This is critical to maintaining SayPro’s reputation and legal standing.

Key Responsibilities:

1. Compliance Oversight and Monitoring:
   • Ensure that all email and communication campaigns related to ad renewals are compliant with relevant data privacy and marketing laws, including but not limited to GDPR, CAN-SPAM, and other global data protection regulations.
   • Regularly review and update company procedures to ensure compliance with evolving legal and regulatory standards.
   • Monitor for any changes in laws that could impact how customer information is stored, shared, or used in marketing campaigns.
2. Ad Renewal Communication Management:
   • Oversee the development and deployment of monthly renewal reminders for classified ads.
   • Work closely with the SayPro Classified Office and the Marketing team to ensure renewal reminders are sent to the correct recipients, on time, and in the appropriate format.
   • Ensure the communications include all required opt-out mechanisms, contact information, and proper handling of personal data.
3. Data Privacy Management:
   • Review and audit the company’s data collection practices, ensuring that personal information used in communications (e.g., ad renewals) is gathered and processed according to applicable data privacy regulations.
   • Maintain an updated list of users who have opted in for communications, as well as those who have opted out, ensuring this list is managed and updated regularly.
4. Training and Awareness:
   • Provide training and guidance to employees in the SayPro Marketing department, ensuring that they are aware of data privacy laws and compliance best practices, particularly when handling personal customer data.
   • Develop and distribute educational materials on how to manage customer communications in compliance with data protection regulations.
5. Reporting and Auditing:
   • Prepare monthly and quarterly reports on the compliance status of the renewal reminder campaigns, highlighting any issues and actions taken to resolve them.
   • Conduct regular audits of communications to verify they meet all compliance and regulatory requirements.
   • Collaborate with the Marketing team to adjust strategies and processes if any gaps in compliance are identified.
6. Customer Interaction and Query Resolution:
   • Act as the point of contact for any customer or regulatory queries regarding the ad renewal reminder communications.
   • Address and resolve any complaints or concerns regarding the handling of personal data or compliance with privacy laws.
7. Collaboration with Legal and Regulatory Authorities:
   • Liaise with legal teams and external regulatory bodies as needed to ensure SayPro’s marketing communications remain compliant with current laws.
   • Participate in discussions around potential changes to privacy laws, contributing input from a marketing and compliance perspective.
8. Continuous Improvement:
   • Evaluate the effectiveness of current communications strategies in terms of compliance and engagement, recommending improvements where necessary.
   • Stay up to date with new trends in digital marketing and regulatory compliance, incorporating best practices into SayPro’s processes.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Law, Marketing, Business Administration, or related field.
• Experience:
  • At least 3 years of experience in a compliance-related role, preferably within a digital marketing or advertising environment.
  • Familiarity with GDPR, CAN-SPAM, and other global data privacy laws and regulations.
  • Experience with email marketing platforms and CRM systems, with a focus on managing data privacy and compliance.
• Skills:
  • Strong knowledge of data protection laws, including GDPR and CAN-SPAM.
  • Excellent written and verbal communication skills, with the ability to communicate complex legal concepts in simple terms.
  • Detail-oriented and organized, with a proactive approach to problem-solving.
  • Ability to work collaboratively with cross-functional teams (Marketing, IT, Legal).
  • Strong analytical skills, with the ability to prepare compliance reports and audits.
  • Knowledge of industry best practices in digital marketing, especially regarding customer communications and email marketing.

Key Performance Indicators (KPIs):

• Timeliness: Ensure that 100% of renewal reminder emails are sent within the specified timeframe each month.
• Compliance Audit Results: Achieve a compliance score of 100% during quarterly audits.
• Customer Satisfaction: Maintain a high level of customer satisfaction with renewal reminder communications, with no complaints related to data privacy violations.
• Training Effectiveness: Track the completion and success rate of training programs, ensuring that all marketing staff are compliant with data privacy regulations.

Working Conditions:

• Flexible working hours, with the expectation of monthly and quarterly compliance reports and audits.
• Work from home or office environment with occasional travel for training or meetings with legal teams or regulatory authorities.

Compensation and Benefits:

• Competitive salary based on experience.
• Benefits package including health insurance, retirement plan, and paid time off.
• Ongoing professional development opportunities.

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Why Join SayPro?

SayPro offers a dynamic and collaborative work environment, where compliance and legal best practices are at the heart of everything we do. As the Compliance and Best Practices Officer, you will play a pivotal role in ensuring that SayPro continues to lead in its industry while maintaining trust with clients, advertisers, and regulatory bodies. If you are passionate about data protection, marketing, and making an impact in a rapidly evolving field, this is the role for you.

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This job description is intended to convey information essential to understanding the scope of the Compliance and Best Practices Officer position. However, it is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities.

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Title: Reporting and Analytics Specialist – Renewal Behavior & Campaign Strategy

Department: Marketing
Reports To: Marketing Manager, SayPro Classified Office
Location: [Insert Location]
Employment Type: Full-time
Salary: [Insert Salary]

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Position Overview:

As a Reporting and Analytics Specialist at SayPro, you will be responsible for analyzing renewal behavior patterns and providing actionable insights to improve future renewal campaigns. This position requires an analytical mindset to evaluate trends, assess renewal performance, and collaborate with marketing teams to develop strategies for boosting ad renewals for our SayPro Monthly January SCMR-5 and other classified ads under the SayPro Marketing Royalty SCMR program. You will play a crucial role in enhancing the effectiveness of our reminder systems and ensuring ad renewals are optimized.

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Key Responsibilities:

1. Trend Analysis:

• Analyze Renewal Behavior Trends:
  • Examine renewal patterns for classified ads, identifying key behaviors and factors that contribute to successful or missed renewals.
  • Use historical data to track and forecast renewal rates, and identify emerging trends in customer renewal habits.
  • Perform data segmentation based on customer demographics, ad type, and renewal frequency to uncover patterns and actionable insights.

2. Reporting:

• Develop and Present Analytical Reports:
  • Generate detailed monthly and quarterly reports on renewal statistics and trends.
  • Include insights into why certain ad categories, customers, or regions have higher or lower renewal rates.
  • Present findings to the Marketing and Product teams to aid in decision-making processes and inform future campaigns.
  • Track the performance of renewal reminders and campaigns to determine the most effective reminder strategies.

3. Strategy Development:

• Develop Strategies to Boost Renewals:
  • Collaborate with the Marketing team to devise targeted campaigns that will drive ad renewals, focusing on those at risk of lapsing.
  • Propose innovative strategies to increase renewal rates based on data-driven insights and predictive models.
  • Implement customer segmentation strategies to personalize reminders and promotional offers, ensuring higher engagement.

4. Campaign Monitoring and Improvement:

• Monitor and Optimize Renewal Reminder Campaigns:
  • Oversee the effectiveness of the SayPro Monthly January SCMR-5 renewal reminder campaigns and suggest improvements.
  • Continuously test and refine different reminder messaging, timing, and channels (email, SMS, app notifications, etc.) for maximum impact.
  • Develop A/B tests for renewal reminders to determine the most effective strategies.
• Collaborate with Marketing Team on Royalty SCMR Program:
  • Work closely with the SayPro Classified Office to ensure renewal reminders align with the SayPro Marketing Royalty SCMR guidelines and objectives.
  • Adjust renewal reminders based on feedback and performance metrics to maintain compliance and optimize customer engagement.

5. Communication and Collaboration:

• Internal Stakeholder Collaboration:
  • Work in conjunction with marketing, product, and customer support teams to align renewal strategies with broader organizational goals.
  • Present findings in team meetings and be the go-to resource for renewal analytics.
• Client Communication and Recommendations:
  • Develop communication for clients regarding renewal options and benefits, ensuring that renewal reminders are clear and compelling.
  • Provide insights into customer behavior and make recommendations for improving customer retention and satisfaction.

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Qualifications and Skills:

• Education:
  • Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field.
• Experience:
  • Minimum of 3 years of experience in data analytics, reporting, or a similar role.
  • Proven experience with analyzing customer behavior, particularly in marketing or subscription-based services.
• Skills:
  • Strong proficiency in data analysis tools (e.g., Excel, Google Analytics, Tableau, Power BI).
  • Excellent problem-solving skills with the ability to generate actionable insights from data.
  • Experience in using customer relationship management (CRM) software, especially for managing ad renewal campaigns.
  • Ability to work collaboratively across teams and manage multiple projects simultaneously.
  • Strong written and verbal communication skills with the ability to present complex data in a clear and concise manner.
  • Knowledge of marketing automation tools and processes related to ad renewals is a plus.
• Other:
  • Analytical thinking and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and time management abilities.
  • Passion for driving business growth through data and insights.

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Working Conditions:

• Standard working hours, Monday to Friday.
• Occasional travel for team meetings or workshops.
• Hybrid work environment (remote options may be available).

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How to Apply:

Interested applicants should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to [Insert Email]. Include the subject line “Application for Reporting and Analytics Specialist – Renewal Behavior & Campaign Strategy.”

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SayPro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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This detailed job description outlines the responsibilities and qualifications necessary for the Reporting and Analytics Specialist role within the SayPro Classified Marketing team. The individual will be key in analyzing renewal trends, optimizing reminder campaigns, and driving improved ad renewal rates, specifically for SayPro Monthly January SCMR-5 and the overall SayPro Marketing Royalty SCMR program.

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position: Reporting and Analytics Specialist
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR Manager
Location: [Specify Location or Remote]
Job Type: Full-time/Part-time
Job Date: [Specify Date]

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Position Overview:

The Reporting and Analytics Specialist will be responsible for preparing detailed reports on ad renewals for SayPro Classified Ads. This includes collecting, analyzing, and summarizing data regarding ad renewals, including how many ads were successfully renewed and how many were not. The role will also include sending reminders for upcoming ad renewals as part of the SayPro Marketing Royalty SCMR process.

This position will work closely with the SayPro Marketing team and various departments to ensure that all ad renewals are tracked and appropriately followed up on. The goal is to ensure that ad renewals are efficient, accurate, and aligned with marketing campaigns.

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Key Responsibilities:

1. Reporting and Analytics:
   • Ad Renewal Tracking: Track the status of ad renewals within the SayPro Classified Ads system (SCMR) and compile weekly and monthly reports.
   • Data Collection: Gather data from the classified ads database and summarize the number of ads that were successfully renewed vs. those that were not.
   • Report Preparation: Prepare detailed reports (weekly/monthly) summarizing:
     • The total number of ads up for renewal.
     • The number of ads successfully renewed.
     • The number of ads not renewed and reasons where possible.
   • Trend Analysis: Conduct trend analysis to identify patterns or obstacles in the renewal process, including seasonal fluctuations, common causes for non-renewal, and areas of improvement.
2. Ad Renewal Reminders:
   • Send Ad Renewal Reminders: Prepare and send timely ad renewal reminders to classified ad owners. This includes:
     • Email or SMS reminders for users whose ads are nearing expiration.
     • Follow-up reminders for ads that have expired and need renewal.
   • Royalty Management Coordination: Work with the SayPro Marketing team under the SayPro Marketing Royalty SCMR to ensure that all renewal reminders align with current marketing efforts and royalty processes.
3. Data Validation and Accuracy:
   • Ensure data integrity in the renewal reports by validating and cross-checking renewal statuses.
   • Investigate discrepancies or issues related to ad renewals and collaborate with other teams to resolve them in a timely manner.
4. Collaboration with Marketing Team:
   • Regularly communicate with the SayPro Marketing Royalty SCMR Manager to ensure reporting aligns with the overall marketing strategy and goals.
   • Provide feedback and insights to the marketing team about ad renewal trends to improve customer engagement and renewal rates.
5. Continuous Process Improvement:
   • Identify and suggest improvements to the ad renewal process, including automating reminders, improving communication, or enhancing data accuracy.
   • Proactively address potential issues in the renewal pipeline and help streamline the workflow.

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Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field.
  • Certification or training in data analytics or marketing is a plus.
• Experience:
  • Minimum of 2 years of experience in reporting, analytics, or customer service.
  • Experience in digital advertising or classifieds is a plus.
  • Familiarity with CRM tools, reporting software, and data management systems (e.g., Excel, Google Sheets, Power BI, or similar).
• Skills:
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication skills (written and verbal), with the ability to draft clear reports and send professional reminders.
  • Proficiency with Microsoft Excel, Google Sheets, and other data analysis tools.
  • Detail-oriented with a high level of accuracy in handling data and reports.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
• Technical Proficiency:
  • Knowledge of digital ad platforms and CRM software.
  • Experience with automation tools for sending reminders and managing customer interactions.

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Working Conditions:

• This position may require occasional overtime or work during peak renewal periods.
• Flexible work hours may be available depending on the company’s needs and employee preferences.

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Performance Metrics:

• Timeliness and accuracy of weekly/monthly renewal reports.
• Effectiveness of renewal reminder communications (open rates, response rates, and conversion rates).
• Quality of trend analysis and actionable insights provided to the marketing team.
• Continuous improvement in the ad renewal process and communication efficiency.

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Why Join SayPro?

SayPro is a dynamic and innovative company in the classified ad space, and we are looking for a motivated individual who is passionate about data analytics, reporting, and continuous improvement. As a member of the SayPro team, you will play a critical role in ensuring the efficiency and success of our ad renewal process, contributing to the growth and success of our classified platform.

If you are excited about data analysis, reporting, and working collaboratively with a team, we would love to have you join us!

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position: Customer Service and Support Representative
Department: SayPro Classified Office
Reporting to: SayPro Marketing Royalty SCMR Manager
Location: Remote / Office-Based
Job Type: Full-Time / Part-Time

Position Overview:

As a Customer Service and Support Representative for SayPro Monthly Classified Renewal Reminders, you will be responsible for ensuring that advertisers are fully satisfied with the renewal reminder system and provide assistance to them in case they face any difficulties with navigating the renewal process. Your role will support SayPro’s Classified Office under the SayPro Marketing Royalty SCMR to ensure a smooth and hassle-free experience for advertisers during their ad renewal cycle.

You will be the primary point of contact for advertisers who have received reminders for ad renewals. The goal of this position is to ensure that advertisers are aware of the renewal process, are encouraged to renew their ads, and receive personalized assistance when needed. You will also be responsible for troubleshooting any issues related to the reminder system, guiding advertisers through the renewal steps, and providing them with additional information about available services.

Key Responsibilities:

1. Adherence to the Reminder System:
   • Ensure that the automated renewal reminder system is working properly and effectively reaching all advertisers with timely notifications.
   • Regularly monitor the delivery and accuracy of renewal reminders sent out for ad renewals.
   • Verify that all renewal reminders follow the correct format, include the necessary information (dates, links, instructions), and are sent at appropriate intervals.
2. Customer Support for Renewal Process:
   • Act as the primary point of contact for advertisers who have questions or encounter issues related to the renewal process.
   • Offer guidance on how to navigate the renewal system, assisting with account login, payment processing, or ad modification during the renewal period.
   • Troubleshoot any issues encountered by advertisers while using the system or during the renewal process.
   • Provide step-by-step instructions to customers who require extra assistance in renewing their classified ads.
3. Personalized Follow-up Assistance:
   • Follow up with advertisers who have not responded to the renewal reminders, offering additional support as needed.
   • Reach out to customers with a personalized approach to ensure they are aware of their renewal options and encourage continued use of SayPro Classifieds.
   • Resolve concerns regarding renewals or missed deadlines by working closely with advertisers to understand their needs.
4. Offer Additional Services and Support:
   • Advise advertisers on the benefits of renewing their classified ads with SayPro and highlight any new features or offers.
   • Encourage customers to explore other services or upgrades that may benefit their business.
   • Maintain up-to-date knowledge of all features related to the classified ad platform to provide accurate information on the renewal process.
5. Record and Report Issues:
   • Keep a log of all customer interactions, including queries, issues, and resolutions, ensuring proper documentation for future reference.
   • Identify recurring problems or concerns that may require escalation or resolution at a higher level.
   • Provide feedback to the SayPro Marketing Royalty SCMR Manager to improve the renewal process or reminder system.
6. Collaboration and Coordination:
   • Work closely with the SayPro Marketing Royalty SCMR team to ensure that all renewal reminders are sent out on time and that no advertiser is missed.
   • Coordinate with other departments, such as technical support or billing, when an issue requires cross-departmental collaboration.
   • Participate in team meetings and training sessions to improve customer service skills and system knowledge.
7. Continuous Improvement:
   • Stay updated on industry best practices related to customer service and ad renewal processes.
   • Provide suggestions for system or process improvements that can enhance the customer experience.
   • Contribute to the development of frequently asked questions (FAQs), guides, and troubleshooting resources for the renewal process.

Skills and Qualifications:

• Experience:
  • Previous experience in customer service, especially in the classified advertising or online marketing industry, is a plus.
  • Experience with CRM systems or customer support platforms (e.g., Zendesk, Salesforce) is advantageous.
• Technical Skills:
  • Proficient in using computer systems and software (Microsoft Office, Google Suite).
  • Familiarity with ad management platforms or CMS (Content Management Systems) is preferred.
  • Ability to quickly learn and adapt to new software tools.
• Communication Skills:
  • Excellent verbal and written communication skills with the ability to interact professionally with customers.
  • Strong interpersonal skills, with a focus on empathy, patience, and problem-solving.
• Attention to Detail:
  • High level of accuracy in documenting customer interactions and resolving issues.
  • Ability to follow processes and procedures meticulously to ensure consistency in service delivery.
• Problem Solving:
  • Strong troubleshooting skills with the ability to identify and resolve issues efficiently.
  • Ability to think critically and offer solutions when customers face challenges with the system.
• Organization and Time Management:
  • Ability to handle multiple tasks and priorities in a fast-paced environment.
  • Strong organizational skills to track ongoing cases and ensure timely follow-up with customers.

Education:

• High school diploma or equivalent; Bachelor’s degree in a related field (Business, Marketing, Communication) is a plus.
• Relevant certifications in customer service or technical support are an added advantage.

Working Conditions:

• Full-time or part-time position based on availability.
• Work from home or office-based depending on company policy.
• Flexibility to work weekends or evenings as necessary, especially during peak renewal periods.

Compensation:

• Competitive salary and benefits package.
• Performance-based incentives based on customer satisfaction and successful renewals.

How to Apply:

Interested candidates should submit their resume and cover letter to the HR department or apply through the SayPro Careers Portal.

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This job description outlines the key duties and expectations for the Customer Service and Support Representative for SayPro’s Monthly Classified Renewal Reminders, ensuring advertisers are provided with exceptional service and support to guarantee a smooth ad renewal experience.

SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Customer Service and Support Representative – Ad Renewals
Department: Customer Service & Support
Location: SayPro Classified Office
Reports To: SayPro Marketing Royalty Manager (SCMR)
Date: January 2025

Job Summary:

The Customer Service and Support Representative will be responsible for providing high-quality support to advertisers who have questions about the renewal process or experience issues during their ad renewal process. The individual will be tasked with sending monthly reminders for ad renewals as part of the SayPro Monthly Classified Renewal Reminders program, assisting customers with ad renewal inquiries, troubleshooting renewal issues, and providing resolutions to ensure a smooth experience for all advertisers. The representative will also work in close coordination with the SayPro Marketing Royalty team to ensure timely and accurate renewal reminders are sent out and to enhance overall customer satisfaction.

Key Responsibilities:

1. Customer Support for Ad Renewals:
   • Provide responsive and friendly support to advertisers via email, phone, or live chat regarding inquiries about the ad renewal process.
   • Assist advertisers in troubleshooting any issues they may encounter during the renewal process (e.g., payment issues, technical difficulties, account problems).
   • Guide advertisers through the necessary steps to successfully complete their ad renewal, ensuring clarity and satisfaction.
   • Escalate complex issues to higher-level support or relevant departments when needed.
2. Renewal Reminders and Communications:
   • Send monthly reminders to advertisers regarding upcoming ad renewals as per the SayPro Monthly Classified Renewal Reminders program.
   • Collaborate with the SayPro Marketing Royalty (SCMR) team to ensure timely, accurate, and well-crafted renewal reminders are sent according to the established schedule.
   • Monitor and track the effectiveness of renewal reminder communications, including customer responses and renewal rates.
3. Problem Resolution:
   • Proactively identify common issues related to ad renewals and work with other teams to resolve them efficiently.
   • Work to resolve customer concerns and complaints in a timely manner, maintaining professionalism and empathy while offering viable solutions.
   • Ensure all customer interactions are documented in the company CRM system for future reference.
4. Customer Education:
   • Educate advertisers on the importance of timely ad renewal and how the renewal process works.
   • Provide clear, concise instructions and FAQs to assist advertisers in renewing their ads easily and without issues.
   • Offer best practices and suggestions for improving ad visibility and engagement during the renewal process.
5. Collaboration with the Marketing Team:
   • Collaborate closely with the SayPro Marketing Royalty SCMR team to align on renewal campaigns and ensure consistency across communications.
   • Assist in identifying areas where the renewal process can be streamlined or improved based on customer feedback and support data.
6. Reporting and Feedback:
   • Regularly report on the status of ad renewals, including the number of successful renewals, any recurring issues, and customer feedback.
   • Provide feedback to the SayPro Marketing team regarding trends in renewal-related inquiries and areas for improvement in the renewal process.
7. Additional Administrative Tasks:
   • Maintain accurate customer records, including renewal dates, payment history, and issues raised.
   • Perform other administrative tasks as needed to ensure smooth operations in the customer support process.

Skills & Qualifications:

• Experience:
  • Previous customer service experience, preferably in an online platform or advertising environment.
  • Experience with CRM software and basic troubleshooting in a customer support context.
• Skills:
  • Strong communication skills, both written and verbal, with a friendly and helpful demeanor.
  • Problem-solving abilities with a focus on delivering customer satisfaction.
  • Ability to multi-task and manage time effectively, handling multiple customer inquiries simultaneously.
  • Attention to detail to ensure accurate renewal reminders and customer data.
  • Knowledge of or willingness to learn the classified ad renewal system and process.
• Education:
  • High school diploma or equivalent; college degree preferred.

Working Conditions:

• Full-time, permanent position.
• Occasional evening or weekend shifts may be required during peak renewal periods.
• Remote or in-office work depending on company policies.

Performance Metrics:

• Response time to customer inquiries.
• Customer satisfaction ratings (via surveys or direct feedback).
• Number of successful ad renewals processed per month.
• Efficiency and accuracy in sending monthly renewal reminders.

Why Join SayPro?

SayPro offers a dynamic and supportive work environment where employees are empowered to help advertisers succeed. The role provides the opportunity to make a direct impact on the customer experience by ensuring smooth, efficient, and effective ad renewals. You’ll work alongside passionate and dedicated colleagues who are committed to delivering top-tier service and creating positive outcomes for our advertisers.

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This role is key to maintaining the operational success of SayPro’s classified ad platform and to ensuring that advertisers are satisfied and continue to use our services for their needs. If you’re enthusiastic about customer service and enjoy problem-solving, this is a great opportunity for you to be part of a growing team!