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Likhapha Mpepe

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  • SayPro Technical Support & Role Management Officer

    SayPro Technical Support & Role Management Officer

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Role Management: Assign roles and permissions for users and administrators by SayPro Classified Office under SayPro Marketing Royalty

    1. Primary Objective

    To provide real-time troubleshooting support during live sessions and ensure secure, efficient assignment of roles and permissions for both users and administrators within the SayPro Classified system.

    2. Key Responsibilities

    A. Troubleshooting During Live Sessions

    Be present and actively monitor live sessions/events to ensure participants experience a smooth, uninterrupted digital interaction.

    Responsibilities Include:

    • Log in 15–30 minutes before each session to test platform functionality.
    • Verify participant access links, video/audio capability, and file-sharing tools.
    • Respond promptly to participants reporting:
      • Login failures
      • Display or loading errors
      • Broken links or missing resources
      • Audio/visual issues
      • Connectivity dropouts
    • Escalate platform outages or serious issues to the SayPro IT Technical Support Team.
    • Maintain a technical support log of issues, resolutions, and participant feedback.
    • Guide users through basic troubleshooting steps via chat, voice, or screen sharing.
    • Act as a technical liaison between facilitators, participants, and platform engineers.

    B. SayPro Classified Role Management

    Maintain accurate user access control through proper assignment of roles and permissions using SayPro Classified tools and dashboards.

    Responsibilities Include:

    • Collaborate with session leaders and SayPro admins to determine appropriate roles (e.g., Moderator, Viewer, Admin, Editor).
    • Use predefined permission structures to assign:
      • Classified Admins (full access)
      • Support Team (technical rights only)
      • Marketing Team (content posting/editing)
      • Viewers (read-only access)
    • Set user access expiry dates and monitor role change requests.
    • Audit user roles monthly to ensure alignment with SayPro policies.
    • Revoke or update permissions for users who change departments or leave the organization.
    • Provide guidance and onboarding for new admins on navigating role-based access tools.
    • Maintain compliance with SayPro Data Protection and Privacy Policy during access assignments.

    3. Required Skills and Competencies

    • Excellent communication skills (verbal and written)
    • Technical proficiency in virtual platforms (e.g., Zoom, Teams, Google Meet, or SayPro proprietary tools)
    • Familiarity with content management systems and user role architecture
    • Ability to remain calm and solution-focused under pressure
    • Detail-oriented with a strong sense of digital security and privacy
    • Time management and multitasking in high-paced environments

    4. Tools & Platforms Used

    • SayPro Classified Dashboard
    • SayPro Admin Console
    • Helpdesk or Ticketing System (e.g., Freshdesk, Zendesk)
    • SayPro Learning/Session Management Portal
    • Virtual Meeting Software (Zoom, MS Teams, Google Meet)

    5. Performance Indicators

    • Average time to resolve technical issues per session
    • Number of successful sessions without technical interruptions
    • User satisfaction ratings from session feedback
    • Role audit error rate (should remain under 2%)
    • Completion of monthly access review logs

    6. Collaboration & Reporting

    • Reports to: SayPro Classified Office Manager
    • Collaborates with:
      • SayPro Marketing Royalty Coordinators
      • SayPro Session Facilitators
      • IT & Systems Support Team
      • Classified Software Admins

    7. Monthly Deliverables

    • Submit troubleshooting session report for each event handled
    • Monthly Role Assignment Audit Log
    • Summary of user support tickets and resolutions
    • Recommendations for system or workflow improvements
  • SayPro Job Description: Classified Security & Maintenance Specialist

    SayPro Job Description: Classified Security & Maintenance Specialist

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Spam and Malware Protection: Use security Software’s to protect against spam and malware by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Job Title:

    Classified Security & Maintenance Specialist

    Department:

    SayPro Classified Office under SayPro Marketing Royalty SCMR

    Reporting To:

    Head of SayPro Classified Office

    Job Summary:

    The Classified Security & Maintenance Specialist is responsible for ensuring the protection and maintenance of SayPro’s classified section. This includes implementing, monitoring, and updating security measures to safeguard against spam, malware, and other digital threats. The specialist will work closely with the SayPro Marketing Royalty SCMR team to ensure that classified listings remain safe, operational, and compliant with cybersecurity best practices.

    Key Responsibilities

    1. Protection Maintenance

    • Update and maintain security measures to protect SayPro’s classified section from threats such as hacking, phishing, and unauthorized access.
    • Monitor classified website security using specialized tools and software to detect and prevent vulnerabilities.
    • Implement security best practices, including firewalls, SSL certificates, and two-factor authentication (2FA).
    • Ensure compliance with cybersecurity regulations and SayPro’s internal security policies.
    • Collaborate with IT teams to conduct regular security audits and vulnerability assessments.

    2. Classified Spam and Malware Protection

    • Use and manage security software to detect, prevent, and remove spam and malware from SayPro’s classified section.
    • Set up automated spam filters to block fraudulent or inappropriate classified listings.
    • Monitor classified ads for suspicious activity and take immediate action to remove harmful content.
    • Investigate and resolve security incidents related to classified listings.
    • Stay updated on cybersecurity trends to anticipate new threats and improve protection strategies.

    3. Regular Security Updates and Maintenance

    • Apply software patches and updates to SayPro’s classified platform to fix vulnerabilities.
    • Perform routine system maintenance to ensure smooth operation and prevent security breaches.
    • Back up classified data regularly to prevent data loss in case of cyberattacks or system failures.
    • Maintain an incident response plan to quickly address and resolve security breaches.

    4. Security Reporting and Documentation

    • Generate monthly security reports (SayPro Monthly January SCMR-5) on classified system performance, threats, and mitigation efforts.
    • Document all security procedures and incidents for future reference and improvement.
    • Provide recommendations to the management team on improving classified security.

    5. Collaboration and Training

    • Work closely with SayPro Classified Office and Marketing Royalty SCMR teams to align security practices with business goals.
    • Train internal teams and users on best practices for classified security and how to avoid security risks.
    • Develop guidelines and policies for classified ad posting to minimize security threats.

    Required Skills & Qualifications

    • Bachelor’s degree in Cybersecurity, Information Technology, or a related field (or equivalent experience).
    • Experience with security software, firewalls, anti-spam tools, and malware protection.
    • Strong understanding of website security, classified ad platform security, and online fraud prevention.
    • Familiarity with web development technologies (HTML, CSS, JavaScript, PHP) is a plus.
    • Excellent problem-solving skills and the ability to handle security threats in real-time.
    • Strong analytical skills to detect suspicious activity and respond effectively.
    • Good communication skills to collaborate with IT, marketing, and business teams.

    Performance Indicators (KPIs)

    • Zero major security breaches affecting SayPro’s classified section.
    • Regular system updates and security patches implemented on time.
    • Reduction in spam and malware incidents compared to previous months.
    • Quick incident response time in case of security threats.
    • Compliance with security policies and standards.

    Work Environment & Schedule

    • Full-time position, primarily remote or office-based depending on SayPro’s requirements.
    • On-call availability for urgent security issues.
    • Monthly reporting duties as part of SayPro Monthly SCMR-5.

    Conclusion

    The Classified Security & Maintenance Specialist plays a crucial role in ensuring the integrity and safety of SayPro’s classified section. This position demands technical expertise, attention to detail, and a proactive approach to cybersecurity threats.

  • SayPro Billing & Payment Management

    SayPro Billing & Payment Management

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Subscription Plans: Create and manage subscription plans for users to post ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

    1. Introduction to SayPro Subscription Management

    SayPro provides classified ad posting services through a structured Monthly Subscription Plan. The subscription management system ensures seamless user onboarding, invoicing, payment processing, and renewal management, offering advertisers a streamlined experience.

    2. Key Components of Subscription Management

    A. Subscription Plan Creation & Configuration

    The SayPro Monthly Classified Subscription Plans are designed to cater to various business needs and user requirements. The plans typically include:

    • Basic Plan – Limited number of ad postings per month.
    • Standard Plan – Moderate ad postings with additional visibility features.
    • Premium Plan – High ad volume, priority listing, and enhanced promotion.

    Configuration Process:

    1. Define subscription tiers and pricing models.
    2. Set usage limits for each plan (e.g., number of ads, duration).
    3. Integrate auto-renewal and upgrade/downgrade options.
    4. Establish trial periods (if applicable).

    B. Payment Processing System

    A secure payment gateway integration ensures smooth transactions for users subscribing to SayPro Classified Plans.

    Payment Processing Workflow:

    1. User Selects Plan – Chooses a subscription package.
    2. Payment Details Entered – User provides billing information.
    3. Secure Transaction Processing – Payments are processed through gateways like PayPal, Stripe, or direct bank transfers.
    4. Confirmation & Subscription Activation – Successful payments trigger automated confirmation emails and dashboard updates.

    C. Invoicing and Billing Management

    Every SayPro Monthly Subscription generates an invoice for users, ensuring transparency and compliance.

    Billing Features:

    • Automated Invoice Generation – Each successful payment creates a downloadable invoice.
    • Customizable Invoice Templates – Invoices include details like subscription type, payment date, and user details.
    • Multi-Currency Support – Billing adapts to regional payment requirements.
    • Tax Compliance & Discounts – Automatic tax calculation based on user location and promotional discounts.

    D. Subscription Renewals & Expiry Management

    Managing subscription renewals and cancellations is crucial for a seamless experience.

    Renewal Mechanism:

    • Automatic Renewals – Recurring billing is enabled unless manually canceled by the user.
    • Grace Periods – Users receive notifications before expiration.
    • Failed Payment Handling – Failed transactions trigger retry attempts and grace periods before service suspension.
    • Downgrade/Upgrade Options – Users can switch plans based on evolving needs.

    3. SayPro Marketing Royalty SCMR: Operational Oversight

    The SayPro Classified Office oversees the management of these subscription systems under SayPro Marketing Royalty SCMR, ensuring efficient service delivery through:

    • Performance Monitoring – Analyzing subscription uptake and revenue trends.
    • Fraud Prevention – Monitoring suspicious transactions to prevent abuse.
    • User Support & Dispute Resolution – Handling payment failures, refunds, and customer inquiries.
    • Integration with SayPro CRM – Synchronizing user data with the customer management system for enhanced service.

    4. Best Practices for Effective Billing & Payment Management

    • Regular System Audits – Ensure accurate billing and prevent errors.
    • User Education – Provide clear subscription terms and payment policies.
    • Secure Payment Processing – Implement encryption and fraud detection measures.
    • Proactive Customer Communication – Notify users of upcoming renewals, failed payments, and plan benefits.

    Conclusion

    Efficient Billing & Payment Management ensures smooth operation of the SayPro Monthly Classified Subscription Plans. By integrating robust payment processing, automated invoicing, and strategic renewal management, SayPro ensures a seamless experience for classified ad users under the SayPro Marketing Royalty SCMR framework.

  • SayPro Scope of Services: Tag Performance Tracking & Classified Tag Management

    SayPro Scope of Services: Tag Performance Tracking & Classified Tag Management

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Tag Management: Create and manage tags to help categorize ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

    1. Tag Performance Tracking

    SayPro provides a structured approach to monitoring and optimizing tag performance. This ensures that classified ads receive maximum visibility and engagement. The process includes:

    1.1 Regular Performance Monitoring
    • Conduct monthly performance tracking of all active tags to assess effectiveness.
    • Utilize analytics tools to measure click-through rates (CTR), impressions, and conversions driven by specific tags.
    • Identify high-performing tags that generate significant traffic and underperforming tags requiring optimization.
    1.2 Identifying Traffic Sources
    • Track and analyze the sources from which users engage with tagged ads.
    • Differentiate traffic originating from organic search, direct visits, social media, referral links, or SayPro’s internal networks.
    • Adjust tag strategies based on the effectiveness of different traffic channels.
    1.3 Optimization Strategies
    • Modify or replace ineffective tags to improve ad visibility and engagement.
    • Implement A/B testing to compare the performance of different tag combinations.
    • Ensure tags align with user search behavior to enhance the discoverability of classified ads.
    1.4 Reporting and Insights
    • Provide a SayPro Monthly January SCMR-5 report summarizing key tag performance metrics.
    • Offer actionable insights on how to refine tag usage for better engagement and conversion rates.
    • Share recommendations with SayPro Marketing Royalty SCMR for strategic improvements.

    2. SayPro Classified Tag Management

    SayPro Marketing Royalty SCMR, through its Classified Office, oversees the systematic creation, management, and optimization of classified ad tags. The process includes:

    2.1 Tag Creation & Categorization
    • Develop structured tag hierarchies to classify ads based on category, location, and keywords.
    • Align tag categories with SayPro’s classified advertising strategy, ensuring easy navigation for users.
    • Implement dynamic tagging for seasonal or trending topics to maximize engagement.
    2.2 Tag Assignment & Implementation
    • Assign relevant tags to each classified ad based on its content, target audience, and search trends.
    • Utilize automated and manual tagging methods to ensure consistency and relevance.
    • Ensure tag consistency across SayPro’s multiple platforms, including web and mobile applications.
    2.3 Tag Maintenance & Quality Control
    • Perform monthly audits to remove outdated or irrelevant tags.
    • Standardize tag naming conventions to enhance searchability and classification.
    • Prevent tag duplication and misclassification by implementing automated checks.
    2.4 Integration with SayPro Marketing Royalty SCMR
    • Align tag management with broader marketing strategies to improve ad performance.
    • Collaborate with SayPro’s SEO and digital marketing teams to enhance tag effectiveness.
    • Utilize insights from tag performance tracking to continuously refine the tagging framework.

    Conclusion

    SayPro’s Tag Performance Tracking and Classified Tag Management ensure that classified ads reach the right audience efficiently. By leveraging data-driven insights, structured tag categorization, and ongoing optimization, SayPro enhances ad visibility and engagement, driving better results for advertisers.

  • SayPro Traffic Sources & Classified Traffic Monitoring

    SayPro Traffic Sources & Classified Traffic Monitoring

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Traffic Monitoring: Track site traffic and user behaviour using analytics tools by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Understanding SayPro’s Classified Site Traffic Sources

    To ensure the success and growth of SayPro’s classified platform, it is crucial to understand where the site traffic originates. By analyzing traffic sources, SayPro can optimize marketing strategies, improve user engagement, and maximize revenue. The key traffic sources include:

    1. Organic Search Traffic

    Organic search traffic refers to visitors who find the SayPro classified site through search engines like Google, Bing, and Yahoo. These users typically enter relevant keywords into a search engine and click on SayPro’s website from the search results. Factors that influence organic traffic include:

    • Search Engine Optimization (SEO): Proper keyword optimization, meta descriptions, and content strategies enhance SayPro’s search rankings.
    • Backlinks: Quality backlinks from authoritative websites improve domain authority and search visibility.
    • Content Marketing: Informative blog posts, category descriptions, and classifieds listings contribute to higher organic traffic.

    2. Social Media Traffic

    Social media platforms such as Facebook, Twitter, LinkedIn, and Instagram drive traffic to SayPro’s classified site. Users interact with promotional posts, shared listings, or targeted advertisements, leading them to the classified platform. Effective strategies for social media traffic growth include:

    • Engagement: Posting engaging content that resonates with SayPro’s audience.
    • Paid Social Advertising: Running paid campaigns to attract users from social platforms.
    • Community Interaction: Participating in relevant groups and discussions to drive traffic.

    3. Referral Traffic

    Referral traffic consists of visitors who land on SayPro’s classified site through links from other websites. Common referral sources include:

    • Partner Websites: Collaborations with related businesses or classified directories.
    • Online Forums & Blogs: Articles and discussions that mention SayPro’s platform.
    • Affiliate Marketing: Influencers and bloggers directing users through referral links.

    4. Paid Campaign Traffic

    SayPro uses paid advertising campaigns to increase traffic and visibility. These campaigns include:

    • Google Ads & PPC Campaigns: Targeted ads that appear in search results or partner websites.
    • Social Media Ads: Paid promotions on platforms like Facebook, Instagram, and LinkedIn.
    • Display Advertising & Retargeting: Banner ads and remarketing strategies to re-engage visitors.

    SayPro Monthly January SCMR-5 Traffic Monitoring & Analysis

    SayPro Monthly Classified Traffic Monitoring

    To track and analyze classified site traffic effectively, SayPro employs advanced analytics tools and regular monitoring through the SayPro Monthly Classified Traffic Monitoring system. This initiative ensures that SayPro remains data-driven in optimizing its platform.

    1. Analytics Tools for Tracking Traffic

    SayPro Classified Office, under the SayPro Marketing Royalty (SCMR), leverages various tools to monitor user behavior and traffic sources, including:

    • Google Analytics – Tracks visitors, page views, bounce rates, and conversion metrics.
    • Google Search Console – Monitors search performance, keyword rankings, and technical SEO issues.
    • Facebook & Social Media Insights – Provides engagement, reach, and traffic data from social media platforms.
    • UTM Tracking & Custom Campaign URLs – Helps analyze the effectiveness of marketing campaigns.

    2. Key Performance Metrics (KPIs) Analyzed

    SayPro focuses on several performance metrics to ensure classified site success:

    • Total Traffic & Sessions – Measures overall site visits and activity.
    • Bounce Rate – Identifies users who leave without interacting.
    • Conversion Rate – Tracks how many visitors engage in actions like submitting ads or contacting sellers.
    • User Demographics – Understands visitor location, device usage, and browsing behavior.
    • Traffic Source Breakdown – Determines which sources contribute the most value.

    3. Continuous Optimization Strategies

    Based on monthly traffic reports, SayPro takes necessary actions to improve classified site performance:

    • Enhancing SEO Strategies – Updating content and keywords to increase search rankings.
    • Optimizing Ad Campaigns – Adjusting paid advertisements based on performance insights.
    • Refining Social Media Strategies – Increasing engagement through targeted content.
    • Improving User Experience (UX) – Enhancing site speed, mobile-friendliness, and navigation.

    4. Reporting & Decision-Making

    The SayPro Classified Office compiles monthly traffic reports under the SayPro Marketing Royalty (SCMR) division to:

    • Assess Marketing ROI – Evaluate which campaigns generate the most leads and conversions.
    • Identify Traffic Trends – Detect patterns in visitor behavior and traffic fluctuations.
    • Implement Data-Driven Strategies – Make informed decisions to grow site engagement and revenue.

    Conclusion

    Understanding and monitoring traffic sources is critical to SayPro’s classified platform’s growth. By leveraging analytics tools, tracking key performance metrics, and optimizing traffic acquisition strategies, SayPro ensures continuous improvement in user engagement and business success. The SayPro Monthly Classified Traffic Monitoring initiative under SayPro Marketing Royalty SCMR provides structured insights for smarter marketing and business decisions.

  • SayPro User Demographics & Classified Traffic Monitoring

    SayPro User Demographics & Classified Traffic Monitoring

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Traffic Monitoring: Track site traffic and user behaviour using analytics tools by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Overview

    SayPro Classifieds is an advanced digital platform designed to facilitate classified ad listings across various categories, ensuring seamless interaction between buyers and sellers. A critical aspect of maintaining and optimizing this platform is analyzing user demographics and traffic data to understand user behavior, engagement, and platform effectiveness.

    SayPro Monthly January SCMR-5, under the SayPro Marketing Royalty (SCMR), focuses on SayPro Monthly Classified Traffic Monitoring—a systematic approach used by the SayPro Classified Office to assess platform performance using analytics tools. This ensures that SayPro continuously adapts to user preferences, enhances user experience, and maximizes engagement.

    User Demographics Analysis

    SayPro’s User Demographics Analysis involves examining data on users’ location, age, and behavior while interacting with the platform. The insights gained help in refining marketing strategies, optimizing ad placements, and enhancing the overall user experience.

    1. Geographic Distribution (Location Analysis)

    Understanding where users come from allows SayPro to:

    • Identify high-traffic regions and potential expansion areas.
    • Optimize language and currency settings based on regional preferences.
    • Target localized marketing campaigns and partnerships.

    Key Metrics:

    • Country & Region-Based Traffic: Identifies where the majority of users access the platform.
    • City-Level Engagement: Pinpoints cities with the highest interaction rates.
    • Device & Browser Preference: Determines whether users prefer mobile or desktop access.

    2. Age Group Distribution

    Age analysis helps SayPro tailor the platform’s features to specific audience needs:

    • 18-24 years: Young professionals, students, and gig workers.
    • 25-34 years: Entrepreneurs, small business owners, and mid-career professionals.
    • 35-44 years: Experienced professionals and family-oriented users.
    • 45+ years: Users seeking traditional classified services like real estate, jobs, and services.

    Insights from this data influence:

    • Ad targeting & personalization: Displaying relevant ads to the right age group.
    • User interface adjustments: Ensuring accessibility across different age demographics.

    3. User Behavior Analysis

    SayPro tracks and evaluates how users interact with the platform to optimize engagement.

    Key Behavioral Metrics:

    • Page Views Per Session: Measures user interest and content engagement.
    • Average Session Duration: Indicates how long users spend on the platform.
    • Bounce Rate: Identifies the percentage of users who leave the site quickly.
    • Conversion Rate: Tracks how many users complete actions like posting an ad or making an inquiry.

    Common User Behaviors:

    • Ad Browsing vs. Ad Posting: Determines the ratio of users looking for products/services vs. those listing them.
    • Interaction with Filters & Search: Analyzes how users refine their searches to find relevant listings.
    • Click-Through Rates (CTR) on Ads: Measures the effectiveness of promoted listings.

    SayPro Monthly Classified Traffic Monitoring

    SayPro utilizes analytics tools to track site traffic and user behavior systematically. The SayPro Classified Office conducts monthly audits using the January SCMR-5 report to analyze key performance indicators.

    Key Analytics Tools Used

    • Google Analytics: Tracks website traffic, demographics, and user behavior.
    • Heatmaps & Session Recordings: Analyzes where users click and navigate the platform.
    • CRM & Ad Tracking Systems: Monitors ad performance and lead generation.

    Traffic Monitoring Metrics

    • Total Visitors Per Month: Tracks the growth of the SayPro platform.
    • Returning vs. New Visitors: Assesses user retention.
    • Mobile vs. Desktop Users: Helps optimize the site for different devices.
    • Traffic Sources: Identifies whether users arrive via search engines, social media, or direct visits.

    Strategic Implications & Optimization

    Based on SayPro’s User Demographics & Traffic Monitoring, the platform continuously evolves through:

    • Enhanced Personalization: Delivering relevant content based on user preferences.
    • Ad Placement Optimization: Adjusting ad visibility to match user engagement trends.
    • Marketing Campaign Adjustments: Refining advertising strategies for different demographics.
    • Improved User Experience: Streamlining navigation and accessibility based on behavior insights.

    Conclusion

    By leveraging user demographic analysis and classified traffic monitoring, SayPro ensures an efficient, user-centric classified platform that maximizes engagement and revenue. The SayPro Marketing Royalty SCMR, through the SayPro Classified Office, plays a crucial role in maintaining the platform’s competitive edge by systematically analyzing and optimizing user interactions

  • SayPro Job Description: Monitor User Feedback & Touchscreen Usability Enhancement

    SayPro Job Description: Monitor User Feedback & Touchscreen Usability Enhancement

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Touchscreen Usability: Ensure touch friendly interfaces for mobile users by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Job Title:
    Monitor User Feedback & Touchscreen Usability Specialist

    Department:
    SayPro Classified Office – SayPro Marketing Royalty SCMR

    Reporting to:
    SayPro Marketing Royalty SCMR Manager

    Location:
    Remote / Hybrid / Office-based (depending on the organization’s structure)

    Job Overview:

    As a Monitor User Feedback & Touchscreen Usability Specialist at SayPro, you will be responsible for ensuring the continuous improvement of the user experience for SayPro Classified Software. Your main duties will involve collecting, analyzing, and acting upon user feedback, as well as ensuring the software is optimized for mobile usage, particularly focusing on enhancing touchscreen usability. This will include monitoring user interactions, encouraging feedback through surveys and in-app prompts, and working closely with the development team to implement necessary changes for both user interface and mobile responsiveness.

    Key Responsibilities:

    1. Monitor and Collect User Feedback:
      • Implement and maintain systems to regularly gather feedback from users about their experience with SayPro Classified Software. This may include surveys, in-app prompts, feedback forms, or through social media and customer support channels.
      • Regularly review and analyze collected feedback to identify common themes, issues, and suggestions for improvement.
      • Maintain and update feedback tracking systems to ensure user issues are captured efficiently and addressed promptly.
      • Prioritize user feedback based on urgency, impact, and feasibility in collaboration with the product development and customer support teams.
    2. Encourage User Participation:
      • Develop and deploy engaging in-app prompts and notifications to encourage users to provide feedback on their experience with the SayPro platform.
      • Utilize various channels such as email campaigns, push notifications, or in-app surveys to gather insights about usability, functionality, and user satisfaction.
      • Create incentives or rewards for users who regularly provide useful feedback or participate in surveys to foster a more engaged community.
    3. Analyze and Report Trends:
      • Continuously monitor feedback for trends in user complaints, satisfaction, or suggestions, and compile reports on findings.
      • Present monthly reports to senior management (SayPro Marketing Royalty SCMR) outlining key user insights and actionable steps for enhancing user experience.
      • Provide recommendations to enhance the interface, streamline processes, and remove barriers based on feedback.
    4. Touchscreen Usability Optimization:
      • Lead the effort to ensure that SayPro Classified Software is optimized for mobile use, with a particular emphasis on touchscreen usability.
      • Ensure that the user interface (UI) is intuitive, responsive, and optimized for touchscreen devices (smartphones, tablets).
      • Collaborate with the UI/UX design team to improve touch gestures, navigation elements, and layout that enhance user interaction on mobile devices.
      • Regularly test and assess the touch functionality of SayPro Classified Software across a variety of mobile devices and platforms to identify issues such as touch sensitivity, screen resolution compatibility, or loading times.
    5. Collaboration and Communication:
      • Work closely with the development and design teams to translate user feedback into actionable features and improvements.
      • Communicate user-reported issues and their urgency effectively with relevant teams to ensure timely resolution.
      • Facilitate user testing for new features and functionalities to validate their effectiveness before full-scale deployment.
    6. Documentation & Feedback Loop:
      • Document the steps taken to resolve user issues and ensure they are followed through to completion.
      • Maintain an ongoing feedback loop with users by sharing how their input has led to changes or improvements in the platform.
      • Ensure user feedback is reflected in updated FAQs, help documents, and release notes for transparency and trust-building.
    7. Monthly Reporting for SCMR-5 SayPro Monthly:
      • Contribute to the SayPro Monthly Classified Touchscreen Usability Report (January SCMR-5), focusing on mobile interface improvements, feedback trends, and user satisfaction metrics.
      • Highlight key performance indicators (KPIs) such as user engagement with mobile features, overall satisfaction scores, and the impact of improvements on usability.

    Qualifications:

    • Educational Requirements:
      • Bachelor’s degree in Marketing, Computer Science, User Experience (UX) Design, or related field.
      • Certifications in UX/UI Design, Mobile Usability, or Product Management are a plus.
    • Experience Requirements:
      • 2-4 years of experience in a similar role, particularly focusing on user feedback analysis, usability testing, and mobile interface optimization.
      • Strong understanding of mobile-first design principles, especially for touchscreen devices (smartphones, tablets).
      • Proven experience in managing user feedback loops, surveys, and analyzing large datasets of user responses.
      • Familiarity with customer support platforms, feedback collection tools, and mobile design principles.
    • Skills & Competencies:
      • Excellent analytical and problem-solving skills to interpret user feedback and translate it into actionable improvements.
      • Strong communication skills, both written and verbal, to report feedback and collaborate with cross-functional teams.
      • Expertise in mobile user experience and usability best practices, especially for touchscreen devices.
      • Familiarity with UI/UX tools, such as Figma, Adobe XD, or Sketch, is advantageous.
      • Ability to manage multiple projects and deadlines while maintaining a high standard of work quality.

    Key Performance Indicators (KPIs):

    • User Feedback Engagement: Measure the number of users engaged through surveys, in-app prompts, and other feedback channels.
    • Usability Improvements: Track the number of mobile usability issues identified and resolved over time.
    • Mobile Touchscreen Compatibility: Monitor the performance and user satisfaction with mobile interfaces post-optimization.
    • User Satisfaction Scores: Measure improvements in user satisfaction scores after implementing feedback-driven changes.

    Working Conditions:

    • Full-time position, with flexibility for remote or hybrid work depending on organizational policy.
    • Regular interaction with the product development, design, and customer support teams.
    • Ongoing opportunities for professional development in UX/UI design, product management, and mobile technology.

    SayPro is committed to creating a user-centric environment that values feedback and continuously works to improve our classified software. This role is crucial to ensuring our mobile users enjoy a seamless and engaging experience.