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SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

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  • SayPro Job Description – SayPro Staff Responsibilities

    SayPro Job Description – SayPro Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    Job Purpose

    The Collaborative Advertising Strategy Analyst is responsible for integrating data-driven insights from SayPro’s analytical reports into actionable marketing strategies. The role requires cross-functional collaboration with marketing, content, and design teams to optimize advertising efforts, improve user engagement, and manage classified geolocation features.


    Key Responsibilities

    1. Collaborate with Cross-Functional Teams

    • Marketing Team:
      • Participate in weekly strategy meetings to interpret advertising performance metrics.
      • Provide detailed reporting feedback to enhance marketing campaigns, audience targeting, and ad placements.
    • Content Team:
      • Coordinate content needs based on classified data trends and user interaction insights.
      • Ensure alignment between data-driven topics and produced content.
    • Design Team:
      • Communicate findings that affect visual performance (e.g., which ad formats perform best in specific geolocations).
      • Suggest visual layout or design changes backed by performance data.

    2. Utilize SayPro Monthly and Quarterly Reports

    • SayPro Monthly March SCMR-5 Report:
      • Analyze data from this structured classified marketing report to identify month-to-month patterns.
      • Isolate high-performing ad categories and underperforming sectors for reallocation of marketing resources.
    • SayPro Quarterly Classified Geolocation Features Management Report:
      • Interpret user activity based on geographic data.
      • Work with classified office to fine-tune location-based targeting strategies, ensuring campaigns are relevant to regional preferences and demographics.

    3. Support Advertising Strategy Refinement

    • Develop tactical advertising proposals that merge insights from SCMR-5 and geolocation reports.
    • Monitor KPIs (e.g., click-through rates, conversion rates, regional engagement) and make recommendations for continuous improvement.
    • Assist in the implementation and A/B testing of revised strategies.

    4. Coordinate with SayPro Classified Office

    • Liaise with classified management team to verify accuracy of geolocation tagging and ad category mapping.
    • Recommend enhancements to the SayPro platform to accommodate emerging user behavior patterns.

    5. Report to SayPro Marketing Royalty

    • Deliver quarterly presentations summarizing outcomes of integrated advertising strategies.
    • Submit documentation and progress reports demonstrating ROI of strategy refinements.
    • Make data-driven recommendations for strategic shifts and long-term planning.

    Key Performance Indicators (KPIs)

    • Accuracy and timeliness of insights from SCMR-5 and geolocation analysis
    • Quality and innovation in strategy proposals
    • Positive trend in ad performance metrics post-implementation
    • Feedback from cross-departmental team collaborations
    • Documentation and reporting efficiency

    Skills and Qualifications

    • Bachelor’s degree in Marketing, Business Analytics, or related field
    • Experience with marketing performance analysis and data visualization
    • Strong communication and collaboration skills
    • Familiarity with classified ad systems and location-based marketing
    • Proficiency in tools such as Excel, Google Analytics, Power BI, or similar platforms

    Work Environment

    • Hybrid work model with scheduled meetings with internal teams
    • Participation in monthly and quarterly strategy reviews
    • Regular cross-departmental syncs coordinated by the Classified Office
  • SayPro Job Description – Staff Responsibilities

    SayPro Job Description – Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    Role Overview:

    The Campaign Performance Analyst is responsible for collecting, interpreting, and reporting on data related to advertising campaigns run through SayPro’s Monthly SCMR-5 campaign initiatives and the Classified Geolocation Features. This position ensures that all marketing strategies are data-driven and performance-optimized, providing decision-making support to campaign managers and executive leadership.


    Key Responsibilities:

    1. Analyze Campaign Performance – SayPro Monthly March SCMR-5

    • Interpret performance metrics from monthly SCMR-5 campaign data.
    • Track and compare key performance indicators (KPIs) such as:
      • Click-through rates (CTR)
      • Impressions and reach
      • Cost per lead/acquisition (CPL/CPA)
      • Conversion rates by ad type or audience segment
    • Identify high- and low-performing channels (e.g., social, classifieds, newsletters).
    • Generate monthly performance dashboards and summary reports.
    • Present recommendations for improvement based on observed trends and variances.

    2. Assess Classified Geolocation Features (Quarterly)

    • Evaluate performance of classified campaigns segmented by geolocation features (e.g., city, province, region).
    • Utilize GIS data or embedded geolocation analytics to understand audience behavior and local performance.
    • Compare quarterly trends against campaign objectives and previous quarters.
    • Provide insights into how geolocation impacts:
      • Ad visibility and engagement
      • Customer behavior patterns
      • Localized content effectiveness

    3. Coordination with SayPro Classified Office

    • Collaborate with the Classified Office to ensure data collection mechanisms are accurate and standardized.
    • Support technical teams in optimizing classified listing placements and geolocation tagging based on performance data.
    • Assist in planning A/B tests to improve regional targeting strategies.

    4. Support SayPro Marketing Royalty Initiatives

    • Align campaign analysis with overall brand strategy and Royalty campaign goals.
    • Recommend innovations or technology integrations to enhance marketing ROI.
    • Provide weekly and quarterly feedback loops to executive stakeholders.

    Required Skills and Competencies:

    • Strong analytical and data interpretation skills.
    • Familiarity with campaign performance tools (e.g., Google Analytics, Meta Ads Manager, GIS tools).
    • Proficiency in Excel, Power BI, or Tableau for reporting.
    • Understanding of classified ad systems and geolocation technologies.
    • Attention to detail and problem-solving ability.
    • Effective communicator, both written and verbal.

    Performance Indicators (KPIs):

    • Timeliness and accuracy of monthly and quarterly reports.
    • Percentage improvement in campaign effectiveness based on analyst recommendations.
    • Stakeholder satisfaction score from Classified Office and Royalty team.
    • Reduction in cost per acquisition or improved ROI quarter-over-quarter.

    Deliverables:

    • Monthly SCMR-5 Analysis Reports
      Due by the 5th business day of each month.
    • Quarterly Geolocation Performance Reports
      Due within 10 business days after quarter-end.
    • Presentation Slides and Executive Briefings
      Tailored for internal leadership and marketing royalty reviews.
  • SayPro Job Description – Staff Responsibilities

    SayPro Job Description – Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    Job Purpose:

    To analyze and interpret campaign performance data, specifically for SayPro Monthly SCMR-5 and Quarterly Geolocation Classified Management, to drive actionable insights and improve the efficiency, targeting, and impact of SayPro’s classified advertising strategies.


    Key Responsibilities:

    1. Campaign Data Analysis – SayPro Monthly March SCMR-5

    • Extract, review, and analyze performance data from SCMR-5 reports.
    • Identify key metrics such as impressions, clicks, conversions, bounce rates, cost per acquisition (CPA) and return on investment (ROI).
    • Compare results to monthly benchmarks and historical data.
    • Present monthly trend analysis reports highlighting high-performing and underperforming campaigns.
    • Coordinate with content creators and media buyers to refine campaign creatives based on data.

    2. Geolocation Features Monitoring – Quarterly Classified Reports

    • Monitor and evaluate the performance of SayPro’s Geolocation Targeting Features on classified platforms.
    • Analyze user engagement across different regions or geotargeted segments (click-through rates, ad reach, user dwell time).
    • Provide quarterly performance dashboards, including maps and visual data representations.
    • Suggest improvements to enhance localized ad delivery and regional campaign effectiveness.
    • Work with the SayPro Classified Office to adjust location settings, target preferences, and region-specific strategies.

    3. Collaboration and Reporting

    • Collaborate closely with the SayPro Classified Office to ensure that classified campaign geolocation features are aligned with strategic marketing goals.
    • Submit reports and recommendations to SayPro Marketing Royalty for strategic direction.
    • Participate in monthly performance review meetings, providing analytical support and strategic advice.
    • Work with internal departments (IT, Data, Marketing, Regional Teams) to ensure data accuracy and operational alignment.

    4. Campaign Optimization Recommendations

    • Use data to recommend campaign adjustments, such as:
      • Timing changes for better engagement
      • Regional budget allocation
      • Improved copy, images, or layout in classified listings
    • Track changes post-implementation to assess performance improvements.

    5. Tools and Systems

    • Work with analytics platforms (e.g., Google Analytics, SayPro SCMR-5 Dashboard, Geolocation Performance Trackers).
    • Maintain records and performance databases for both monthly and quarterly reporting cycles.
    • Ensure GDPR and POPIA compliance in all data analysis and handling.

    Skills and Competencies:

    • Strong analytical and quantitative skills
    • High attention to detail and accuracy
    • Proficient in data visualization tools (e.g., Power BI, Tableau)
    • Knowledge of online advertising metrics and KPIs
    • Understanding of classified ad technologies and geolocation targeting
    • Ability to translate data into clear, strategic insights

    Qualifications and Experience:

    • Bachelor’s degree in Marketing, Statistics, Business Analytics, or related field
    • Minimum 2 years of experience in campaign analytics or digital marketing
    • Experience with classified ad systems or geolocation advertising is an advantage

    Performance Indicators:

    • Accuracy and timeliness of reports
    • Improvement in campaign ROI and engagement metrics
    • Adoption and impact of recommended optimizations
    • Quality of collaboration with internal SayPro departments
  • SayPro Job Description – Staff Responsibilities

    SayPro Job Description – Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    Job Purpose:

    To systematically collect, verify, and maintain accurate data from various advertising channels and tools used by SayPro’s Classified platform, with a specific focus on enhancing the functionality and performance of the Geolocation Features within SayPro’s classified services.


    Key Responsibilities:

    1. Data Collection

    • Gather structured and unstructured data from multiple advertising channels (online classifieds, internal CRM tools, third-party ad platforms).
    • Ensure collection aligns with SayPro’s Monthly SCMR-5 and Quarterly Classified reporting standards.
    • Maintain a log of data sources, frequency, and collection methods.
    • Coordinate with SayPro regional teams to ensure local classified data is accurately captured.

    2. Data Verification & Quality Assurance

    • Regularly verify the accuracy, relevance, and completeness of collected data.
    • Use automated tools and manual checks to identify errors or outdated information.
    • Update and clean datasets to ensure high data quality for reporting and analysis.
    • Flag inconsistencies to the SayPro Classified Geolocation Manager for review.

    3. Geolocation Feature Management Support

    • Assist in mapping classified ad data to geographical locations using geolocation tools (e.g., Google Maps API, IP location databases).
    • Ensure geolocation data supports accurate search, filtering, and display functions on SayPro Classified platforms.
    • Provide regular feedback on geolocation inaccuracies or gaps to the technical team.

    4. Monthly & Quarterly Reporting

    • Compile data for SayPro Monthly SCMR-5 reports, ensuring submission by deadline.
    • Support the preparation of SayPro Quarterly Classified Geolocation Features Reports.
    • Collaborate with the Classified Office to extract insights and performance metrics from the data.

    5. Liaison & Coordination

    • Serve as a liaison between SayPro Marketing Royalty and the Classified Office to align data practices with strategic marketing goals.
    • Support other team members in understanding collected data for use in promotional strategies, campaign targeting, and SEO.

    6. Compliance & Confidentiality

    • Ensure all data collection and handling complies with data protection and confidentiality policies.
    • Maintain up-to-date knowledge of privacy regulations applicable to data management in classified advertising.

    Required Skills and Competencies:

    • Data Handling Expertise: Strong ability to collect, clean, and interpret advertising data.
    • Technical Skills: Familiarity with spreadsheets, data collection tools, APIs, and basic data visualization platforms.
    • Attention to Detail: Meticulous in verifying data accuracy and spotting anomalies.
    • Geolocation Awareness: Understanding of how location data integrates into classified advertising systems.
    • Reporting Skills: Ability to compile detailed reports using raw data and structured templates.

    Preferred Qualifications:

    • Degree or diploma in Marketing, Data Science, Information Systems, or a related field.
    • Experience with geolocation tools and classified ad platforms.
    • Proficient in using CRM systems and data management tools (e.g., Excel, Google Sheets, Airtable, or similar).
    • Strong communication and organizational skills.

    Performance Metrics:

    • Timeliness and accuracy of monthly SCMR-5 submissions.
    • Quality and completeness of quarterly geolocation feature reports.
    • Reduction in geolocation errors or inconsistencies over time.
    • Positive feedback from internal stakeholders (e.g., marketing, classified, tech teams).
  • SayPro Job Description – Staff Responsibilities

    SayPro Job Description – Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    Primary Responsibility: Monitor KPIs for SayPro Marketing Programs

    Objective:

    To ensure the success and optimization of classified marketing campaigns and geolocation features through continuous tracking, analysis, and reporting of Key Performance Indicators (KPIs), as outlined in:

    • SayPro Monthly March SCMR-5
    • SayPro Quarterly Classified Geolocation Features Management

    Key Responsibilities:

    1. KPI Tracking and Performance Monitoring

    • Track and evaluate digital marketing KPIs including:
      • Click-Through Rate (CTR): Measure the percentage of clicks per impression on classified campaigns.
      • Conversion Rate: Monitor how many users complete a desired action (e.g., submit ad, subscribe, purchase).
      • Cost-Per-Click (CPC): Evaluate advertising spending efficiency.
      • Return on Ad Spend (ROAS): Calculate revenue generated for every unit of currency spent.

    2. Data Collection and Analysis

    • Collect data from internal analytics tools, ad platforms, and SayPro’s custom dashboards.
    • Ensure KPI data from SayPro Monthly March SCMR-5 reports are accurate, complete, and updated.
    • Segment and filter data according to location, ad type, user demographics, and platform (mobile, desktop, etc.).

    3. Geolocation Features Performance

    • Work with the Classified Geolocation Team to:
      • Track geolocation-based ad interactions and visibility.
      • Analyze regional performance of classified ads based on user engagement by location.
      • Optimize classified campaign performance by suggesting geo-targeting enhancements.

    4. Quarterly Feature Management Coordination

    • Liaise with the SayPro Quarterly Classified Geolocation Features Management Team to:
      • Prepare performance dashboards every quarter.
      • Recommend updates or changes to geolocation-based tools and ad modules.
      • Identify underperforming geographic areas and propose solutions (e.g., boosting visibility, adjusting bid strategy).

    5. Reporting and Communication

    • Submit detailed reports to the SayPro Marketing Royalty Division including:
      • Monthly performance summaries for SCMR-5 metrics.
      • Quarterly classified performance reviews by location.
      • Real-time alerts on KPI anomalies or performance drops.

    6. Collaboration and Feedback

    • Work closely with:
      • SayPro Ad Content Creators to fine-tune ad messaging based on KPI insights.
      • SayPro Development Team to improve analytics integration.
      • Classified Office representatives to ensure goals align with business needs.

    7. Optimization and Strategy

    • Recommend strategic improvements to enhance ROAS and CTR.
    • Adjust campaign parameters and geographic targets to reduce CPC.
    • Test new classified ad formats, geo features, or channels to improve overall engagement.

    Key Deliverables:

    • SCMR-5 Monthly KPI Dashboard
    • Quarterly Geolocation Performance Report
    • Real-time anomaly reports for ad campaigns
    • Recommendations for geolocation feature improvements
    • Strategic input for classified ad campaign targeting

    Required Qualifications:

    • Bachelor’s degree in Marketing, Data Analytics, Business, or related field.
    • 2–4 years of experience in digital marketing analytics or KPI monitoring.
    • Strong proficiency in Google Analytics, Excel, and Ad platform dashboards (Meta, Google Ads).
    • Knowledge of classified platforms and geolocation features preferred.

    Core Competencies:

    • Analytical Thinking
    • Attention to Detail
    • Strategic Insight
    • Communication Skills
    • Time Management
    • Collaboration & Teamwork
  • SayPro Job Description – SayPro Staff Responsibilities

    SayPro Job Description – SayPro Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    1. Primary Role Purpose

    The SayPro Staff member is responsible for setting up and managing tracking tools to ensure that all advertising campaigns—especially those related to SayPro Monthly (March SCMR-5) and SayPro Quarterly Classified Geolocation Features—are accurately monitored and evaluated. This role supports campaign optimization and strategic decision-making within the SayPro Classified Office under the governance of SayPro Marketing Royalty.


    2. Key Responsibilities

    A. Set Up Tracking Tools

    • Configure and maintain campaign tracking infrastructure.
    • Set up and manage UTM parameters, conversion goals, and pixel tracking for:
      • Google Analytics
      • Facebook Ads Manager
      • SayPro internal tracking systems
    • Ensure integrations are working seamlessly across platforms.
    • Collaborate with developers or external vendors if code placement or technical troubleshooting is required.

    B. SayPro Monthly – March SCMR-5 Tracking

    • Work specifically on monthly advertising reports for the March SCMR-5 campaigns.
    • Verify all monthly marketing initiatives are tagged and tracked.
    • Prepare performance metrics for monthly review meetings.
    • Assist in optimization suggestions based on collected data.

    C. SayPro Quarterly Classified Geolocation Features Management

    • Monitor traffic and engagement across geolocation-enabled classified ads.
    • Use analytics tools to report on regional ad performance (click-throughs, time-on-page, bounce rate, etc.).
    • Recommend geographic adjustments to marketing focus based on data trends.
    • Coordinate quarterly updates and testing for all geolocation functionality in classified ads.

    D. Reporting and Data Presentation

    • Generate regular tracking reports (weekly, monthly, quarterly).
    • Visualize data using tools such as Google Data Studio or equivalent.
    • Present data in meetings with the SayPro Marketing Royalty team.
    • Ensure accuracy and timeliness of all reported data.

    E. Compliance and Privacy

    • Ensure all tracking practices comply with global data protection standards (e.g., GDPR, POPIA).
    • Maintain transparency in data collection methods and consent policies across SayPro platforms.

    3. Required Skills and Competencies

    • Strong knowledge of Google Analytics, Google Tag Manager, and Facebook Ads Manager.
    • Familiarity with location-based marketing and geotargeting principles.
    • Strong attention to detail and analytical thinking.
    • Ability to troubleshoot issues with tracking codes and data accuracy.
    • Proficient in Excel/Google Sheets and data visualization platforms.
    • Team player with excellent communication skills.

    4. Qualifications and Experience

    • Diploma or degree in Marketing, Digital Media, IT, or related field.
    • At least 2 years of experience in digital marketing analytics or tracking operations.
    • Previous experience with classified ad platforms and geolocation features is highly advantageous.

    5. Performance Indicators

    • 100% accurate campaign tracking setup across all required tools.
    • Timely and comprehensive tracking reports submitted monthly and quarterly.
    • Demonstrated improvement in campaign ROI and user engagement through geolocation analysis.
    • Minimal errors or data gaps across analytics platforms.
    • Compliance with internal SayPro standards and external data privacy regulations.
  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Title: Messaging System Feedback Monitor & Enhancements Coordinator
    Department: SayPro Classified Office under SayPro Marketing Royalty
    Report Reference: SayPro Monthly March SCMR-5
    Project Name: SayPro Monthly Classified User Communication
    Primary Goal: Enable direct messaging between users and admins; monitor and improve communication system based on user feedback.


    Position Purpose

    The Messaging System Feedback Monitor & Enhancements Coordinator is responsible for collecting, analyzing, and reporting on user feedback related to the messaging system in SayPro’s Classified platform. The position aims to drive continuous improvement by proposing actionable system enhancements to improve user experience, efficiency, and communication effectiveness between users and administrators.


    Key Responsibilities

    1. Monitor and Collect Feedback
      • Actively track and compile user feedback from the SayPro Classified messaging interface.
      • Monitor tickets, messages, emails, reviews, and survey responses related to user-admin communication.
      • Use analytics tools (e.g., SayPro Feedback Tracker or Google Forms reports) to visualize trends and common issues.
    2. Analyze and Report Findings
      • Analyze recurring issues, user complaints, and suggested features from feedback.
      • Prepare monthly reports highlighting key findings, aligned with SayPro Monthly SCMR-5 guidelines.
      • Present findings in a clear, actionable format using dashboards or structured reports.
    3. Collaborate Across Departments
      • Coordinate with the SayPro IT and Development teams to understand technical feasibility of proposed enhancements.
      • Liaise with SayPro Marketing Royalty team to align communication standards and branding in messaging templates.
      • Work closely with the Customer Support and Training divisions to ensure user concerns are accurately translated into system improvements.
    4. Propose System Enhancements
      • Identify short-term tweaks and long-term feature improvements for the messaging system.
      • Prioritize recommendations based on severity, frequency of feedback, and user impact.
      • Create structured documentation (feature briefs or enhancement proposals) for development and decision-making purposes.
    5. Test and Validate Enhancements
      • Support beta testing of new messaging features or improvements.
      • Gather post-deployment feedback to validate the effectiveness of changes.
      • Ensure enhancements meet user needs and align with SayPro’s communication standards.
    6. User Communication Strategy
      • Develop user guides or FAQ updates explaining new features or fixes.
      • Assist in designing notification templates, auto-replies, and message flows that enhance clarity and professionalism.
      • Contribute to quarterly webinars or newsletters highlighting communication feature upgrades.

    Key Performance Indicators (KPIs)

    • Percentage reduction in repeated complaints/issues over time.
    • User satisfaction ratings related to the messaging system.
    • Number of successfully implemented enhancements per quarter.
    • Timeliness and quality of feedback reports submitted.
    • Engagement and feedback from internal stakeholders on improvement proposals.

    Required Qualifications

    • Diploma or higher qualification in Communication, IT Systems, Customer Relations, or equivalent.
    • Proven experience in user feedback collection and product/system improvement.
    • Familiarity with messaging platforms and communication workflows.
    • Strong analytical and reporting skills (Google Sheets, dashboards, etc.).
    • Excellent communication and cross-functional collaboration abilities.

    Preferred Skills

    • Experience with classified ad systems or marketplace platforms.
    • Knowledge of SayPro systems and internal communication standards.
    • Basic UI/UX understanding or experience in working with dev teams on front-end improvements.
    • Familiarity with project management tools (e.g., Trello, Monday.com).

    Reporting Line

    This role reports directly to the SayPro Classified Office Manager and works closely with the SayPro Marketing Royalty Feedback and Development Team.

  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Department: SayPro Classified Office
    Reporting to: SayPro Marketing Royalty
    Project Name: SayPro Monthly March SCMR-5
    Initiative: SayPro Monthly Classified User Communication
    Position Type: Internal – SayPro Employee
    Working Hours: Full-Time / As Allocated
    Location: Remote / SayPro HQ (as applicable)


    Job Purpose:

    To monitor, analyze, and report on classified communication trends between users and admins, focusing on the effectiveness of the new direct messaging system enabled under the SayPro Monthly Classified User Communication initiative. The incumbent will generate weekly reports summarizing communication volume, admin response times, and user satisfaction. These reports will help the SayPro Marketing Royalty team optimize communication protocols and enhance user engagement.


    Key Responsibilities:

    1. Weekly Communication Reporting

    • Collect and compile data on:
      • Total communication volume (messages sent/received).
      • Average admin response time.
      • Resolution rates and pending messages.
      • Number of unique users engaging in messaging.
    • Generate a standardized weekly performance report every Friday.
    • Use graphs, metrics, and qualitative summaries to present data clearly.
    • Submit reports directly to the SayPro Marketing Royalty team.

    2. User Satisfaction Monitoring

    • Create and distribute post-interaction surveys to users after admin communication.
    • Analyze feedback using quantitative (ratings) and qualitative (comments) methods.
    • Identify user pain points or recurring communication issues.
    • Include satisfaction summaries in weekly reports.

    3. Admin Response Evaluation

    • Audit admin replies for:
      • Timeliness.
      • Relevance and clarity.
      • Professional tone.
    • Coordinate with the Classified Office to provide feedback to admins when needed.
    • Highlight high-performing admin communication for recognition.

    4. Platform Monitoring & Issue Escalation

    • Monitor SayPro’s messaging system daily for:
      • Downtime or bugs.
      • Misuse (spam, inappropriate messages).
    • Escalate unresolved technical issues to SayPro IT Support.
    • Keep classified management informed of user trends or concerns.

    5. System Optimization Recommendations

    • Based on weekly trends and user feedback:
      • Propose new features or improvements to the messaging system.
      • Recommend changes in admin training or communication procedures.
    • Present findings in monthly summary meetings with SayPro Marketing Royalty.

    Key Deliverables:

    • Weekly communication analytics report (including volume, response, and satisfaction data).
    • Monthly executive summary with visual performance trends.
    • Survey feedback documentation.
    • List of flagged communication issues and follow-up actions.
    • Admin performance insights report (optional on request).

    Skills & Competencies Required:

    • Strong data analysis and reporting skills (Excel, Google Sheets, or data dashboards).
    • Familiarity with customer engagement tools and communication platforms.
    • Excellent written communication and presentation skills.
    • Experience with customer satisfaction surveys and data interpretation.
    • Ability to work independently and collaboratively.
    • Detail-oriented, with an analytical mindset.

    Preferred Qualifications:

    • Diploma or Degree in Marketing, Communication, Data Analytics, or a related field.
    • 1+ year experience in digital communication monitoring or customer service reporting.
    • Prior exposure to classified ad platforms or community engagement projects is a plus.
  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Title: User Communication Flow Specialist – Auto-Reply and Template Integration
    Department: SayPro Classified Office – SayPro Marketing Royalty
    Report To: SayPro Classified Communication Manager
    Reference: SayPro Monthly March SCMR-5 – User Communication Optimization Initiative


    Job Purpose

    To enhance the efficiency, consistency, and responsiveness of user communications within the SayPro Classified Platform. This role focuses on integrating automated replies and creating a robust library of template responses to address frequently asked questions. Additionally, the role facilitates seamless direct messaging between users and administrators, ensuring optimal user support and satisfaction.


    Key Responsibilities

    1. Optimize Communication Flow

    • Analyze existing communication logs to identify common queries from users.
    • Develop streamlined communication workflows that reduce response time.
    • Integrate automated response tools within SayPro’s communication systems (email, chatbot, user inbox, etc.).

    2. Design & Implement Auto-Reply Mechanisms

    • Create rules and triggers for automatic replies based on keywords or inquiry categories.
    • Set up intelligent auto-response systems for off-hours and peak traffic periods.
    • Ensure responses are aligned with SayPro’s tone and branding.

    3. Template Response Library Development

    • Draft a set of standardized template responses for frequently asked questions (FAQs) such as:
      • Account registration and login
      • Ad posting and moderation
      • Subscription and pricing inquiries
      • Report abuse or fraudulent listings
    • Regularly update templates based on user feedback and new FAQs.

    4. Direct Messaging System Coordination

    • Work with IT and UX teams to enable and improve the “Direct Messaging” feature between users and SayPro Admins.
    • Ensure admin inboxes are categorized, prioritized, and delegated for quick resolution.
    • Set response time SLAs (Service Level Agreements) for admin-user messages.

    5. Monitor & Report

    • Track performance metrics such as response time, resolution rate, and user satisfaction.
    • Provide monthly updates to the SayPro Marketing Royalty on communication performance improvements.
    • Flag unresolved or complex issues for escalation.

    6. Training & Support

    • Train internal staff and admin users on using the new communication features and templates.
    • Provide guidelines and updates as new templates or auto-reply protocols are introduced.

    Key Deliverables

    • Auto-reply integration system live on all classified user contact points.
    • Fully populated FAQ response template library.
    • Operational direct messaging interface between users and admins.
    • Monthly Communication Performance Report (MCPR) submitted under SCMR-5 objectives.

    Required Skills and Qualifications

    • Proven experience in customer support operations, CRM platforms, or communication automation tools.
    • Familiarity with classified ad platforms or online marketplaces.
    • Strong writing skills with the ability to convey tone and clarity in templates.
    • Basic technical knowledge of chatbot or messaging integration (e.g., Zendesk, Intercom, Crisp, Tidio, etc.).
    • Organizational and project management skills.

    Key Performance Indicators (KPIs)

    • Average user query response time (Target: < 4 hours)
    • First response resolution rate (Target: 70%+)
    • Template coverage rate of FAQs (Target: 95%)
    • Admin response rate within SLA (Target: 90% adherence)
    • User satisfaction rating post-interaction (Target: 4.5/5)

    Work Environment

    • Hybrid: Remote and in-office collaboration with the SayPro Classified Office.
    • Coordination with IT, Product Development, and Customer Experience teams.
    • Fast-paced, feedback-driven, and user-focused communication culture.
  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Job Title:

    SayPro Classified Communication Protocol Officer


    Department:

    SayPro Classified Office
    Under: SayPro Marketing Royalty


    Reporting To:

    SayPro Classified Communications Lead


    Work Location:

    Remote / SayPro Regional Hub (as applicable)


    Position Purpose:

    To develop, implement, and oversee standardized guidelines and communication protocols for admin responses to classified platform users, ensuring all interactions uphold SayPro’s brand tone, professionalism, and responsiveness as part of the March SCMR-5 deliverables. This role also includes enabling and supporting a seamless direct messaging system between users and SayPro admins through the Classified platform.


    Key Responsibilities:

    1. Protocol Development & Implementation

    • Draft, revise, and finalize standardized admin communication guidelines for the Classified platform.
    • Collaborate with the Marketing Royalty Team and the SayPro Legal & Compliance Unit to align messaging with branding, legal, and user experience standards.
    • Design templates for frequently asked questions, complaints, support tickets, and verification processes.
    • Create tone-of-voice guidelines for admin messaging: warm, professional, informative, and concise.

    2. Admin Training and Onboarding

    • Conduct regular workshops/webinars for all classified communication officers and moderators.
    • Ensure all admins are trained to use approved templates and scripts effectively.
    • Provide training on conflict resolution, empathy in messaging, and escalation protocols.

    3. Direct Messaging System Oversight

    • Work with the SayPro IT/Platform Development Team to implement and optimize the Direct User-Admin Messaging Feature.
    • Set operational standards for response time (e.g., first response within 24 hours).
    • Monitor and report on the functionality and user engagement with the direct messaging system.

    4. Monitoring and Quality Control

    • Perform weekly audits of admin-user communication threads to ensure consistency and compliance.
    • Identify gaps in user experience or messaging clarity and propose improvements.
    • Track admin performance through feedback metrics, user ratings, and resolution times.

    5. User Feedback and Continuous Improvement

    • Collect user feedback related to communication efficiency and tone.
    • Analyze patterns in user inquiries to suggest FAQ and automated response improvements.
    • Work closely with the marketing analytics team to optimize user communication flows.

    6. Reporting and Documentation

    • Prepare and submit monthly reports on user communication metrics as part of the March SCMR-5 and subsequent monthly reviews.
    • Maintain a central documentation hub for all protocols, updates, and approved message templates.

    Key Deliverables:

    • Complete Communication Protocol Manual by end of March.
    • Direct Messaging Feature live and fully operational.
    • 100% admin compliance to new communication guidelines by month-end audit.
    • Monthly SCMR-5 Communication Report with analysis and insights.
    • Minimum 85% user satisfaction rating in post-communication feedback surveys.

    Required Skills & Qualifications:

    • Bachelor’s degree in Communication, Marketing, Public Relations, or related field.
    • 2+ years experience in digital communication, customer service, or platform moderation.
    • Strong command of professional written English.
    • Familiarity with classified ad platforms or CRM systems is a plus.
    • Training or experience in UX writing and customer support systems (e.g., Zendesk, Intercom).

    Soft Skills:

    • Detail-oriented and highly organized.
    • Empathetic and patient communicator.
    • Strong team collaboration and cross-functional coordination.
    • Proactive in problem-solving and innovation.

    Performance Evaluation Metrics:

    • User satisfaction scores.
    • Admin protocol adherence rates.
    • Response time and resolution speed.
    • Reduction in communication-related complaints.
    • Monthly engagement and report submission punctuality.