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SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

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SayPro Job Description for Employees
SayPro Monthly January SCMR-5 SayPro Monthly Classified Responsive Design: Ensure the classified ads site is mobile friendly by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Mobile Usability Audit Specialist
Department: SayPro Classified Office
Division: SayPro Marketing Royalty SCMR
Project: SayPro Monthly January SCMR-5 – Classified Responsive Design Audit
Report To: SayPro Classified UX Supervisor / Mobile QA Lead
Contract Type: Project-Based / Internal Assignment

Objective:

To evaluate and assess the current mobile experience of the SayPro Classified Ads website by browsing, navigating, and interacting with the site on multiple mobile devices. The goal is to ensure full mobile responsiveness, usability, and accessibility, identifying friction points, layout issues, loading inconsistencies, or user experience flaws, and recommending necessary improvements.

Scope of Work / Key Responsibilities:
1. Mobile Device Testing:
  - Access and browse the SayPro Classified Ads platform on various mobile devices including smartphones and tablets (e.g., iOS and Android).
  - Devices should represent various screen sizes (small, medium, large) and operating systems to ensure a broad usability test.
  - Use both real devices and browser emulators when appropriate.
2. Navigation and Layout Review:
  - Evaluate the structure, responsiveness, and visibility of menus, headers, footers, buttons, and classified content.
  - Assess tap targets (buttons, icons) to ensure they are easily accessible without zooming or error.
  - Identify any content overflow, spacing, or alignment issues that disrupt the mobile user experience.
3. Form and Search Functionality:
  - Test the classified ad submission form, search bar, filter controls, and navigation tools for mobile responsiveness and performance.
  - Ensure forms are easy to fill out on mobile devices and do not have input errors due to layout restrictions.
4. Performance and Loading Speed:
  - Evaluate mobile page loading time using performance analysis tools (e.g., Google PageSpeed Insights, Lighthouse).
  - Check for mobile optimization of images, scripts, and media files.
5. Usability and User Journey Testing:
  - Simulate user behavior such as browsing ads, clicking through categories, posting an ad, and returning to the homepage.
  - Record any difficulties experienced during the process, including broken links, missing functionality, or long load times.
6. Accessibility Testing:
  - Ensure the mobile experience is inclusive for users with visual or physical impairments, supporting screen readers, keyboard navigation, and color contrast standards.
7. Error Identification and Reporting:
  - Log all usability issues, errors, and inconsistencies in a structured report format.
  - Include screenshots, device information, browser version, and step-by-step recreation instructions.
8. Recommendations and Feedback:
  - Suggest responsive design enhancements, layout tweaks, or mobile-specific features that can enhance user experience.
  - Provide priority tags (High / Medium / Low) for reported issues.
9. Team Collaboration:
  - Work closely with UI/UX designers, web developers, and content managers to relay findings and participate in refinement cycles.
  - Attend weekly SayPro Marketing Royalty SCMR team check-ins and provide updates on testing progress.
Deliverables:
- Mobile Usability Audit Report including findings, screenshots, issue logs, and improvement recommendations.
- Summary of tested devices and browsers.
- Final presentation or debrief to SayPro Classified Office and SCMR team.
Required Skills & Qualifications:
- Experience in mobile UI/UX testing or quality assurance.
- Familiarity with responsive design principles.
- Knowledge of usability standards and accessibility guidelines.
- Proficiency with testing tools (e.g., Google Lighthouse, BrowserStack).
- Excellent attention to detail and communication skills.
- Basic understanding of HTML/CSS (a plus).
Timeline:
- Audit Start Date: [Insert Date]
- Completion Deadline: [Insert Date within the January SCMR-5 Monthly Cycle]
- Reporting Submission: Within 2 days of audit completion.
Evaluation Metrics:
- Accuracy and completeness of the audit.
- Timely submission of deliverables.
- Practicality and relevance of recommendations.
- Feedback from development and design teams based on report usefulness.
10/04/2025
SayPro Job Description for Employees Compliance and Best Practices
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Title: Classified Ad Renewal Compliance Specialist

Department: SayPro Classified Office

Reports To: SayPro Marketing Royalty SCMR Manager

Location: SayPro Office

Job Overview:

The Classified Ad Renewal Compliance Specialist is responsible for ensuring the timely and accurate management of classified ad renewals across SayPro’s platforms. This role requires maintaining an up-to-date list of advertisers, tracking their renewal statuses, and sending appropriate reminders to ensure ads are renewed according to the established best practices and compliance standards. The individual will work in collaboration with the SayPro Marketing and Royalty SCMR teams to send out renewal reminders and ensure that all ads remain active and compliant with SayPro’s terms and policies.

Key Responsibilities:
1. Maintain Advertiser List:
  - Regularly update and maintain an up-to-date list of all advertisers on the SayPro platform.
  - Monitor the renewal status of each advertiser’s classified ad to ensure timely renewals.
  - Ensure that the list is accurate and complete by checking for any changes in advertisers or status updates.
2. Monitor Renewal Timelines:
  - Track the expiration dates of classified ads and set reminders for when renewals are due.
  - Prioritize the renewal statuses of high-value or high-traffic advertisers.
  - Ensure that all classified ads are renewed on time to prevent any lapses in service.
3. Send Renewal Reminders:
  - Draft and send personalized renewal reminders to advertisers for the renewal of their classified ads.
  - Ensure that reminders are clear, concise, and sent out well in advance of ad expiration.
  - Utilize SayPro’s CRM system or other tools to automate reminders when possible to maintain efficiency.
4. Collaborate with SayPro Marketing Royalty SCMR Team:
  - Work with the SayPro Marketing Royalty SCMR team to align ad renewal reminders with marketing campaigns or royalty terms.
  - Ensure that renewal communications reflect SayPro’s brand standards and adhere to best practices in communication and customer service.
5. Ensure Compliance with Best Practices:
  - Adhere to all SayPro policies regarding advertising content, renewal processes, and customer communication.
  - Ensure that all renewal reminders follow SayPro’s compliance and legal standards, including proper handling of customer data.
  - Report any discrepancies, violations, or non-compliance issues to management promptly.
6. Track and Report on Renewal Progress:
  - Maintain regular reports on the status of renewals, including the number of ads renewed, pending renewals, and expirations.
  - Present regular progress updates to the SayPro Marketing Royalty SCMR team and senior management.
  - Identify trends in ad renewals and propose improvements to increase renewal rates.
7. Respond to Advertiser Inquiries:
  - Act as the point of contact for advertisers who may have questions about the renewal process.
  - Provide exceptional customer service by answering inquiries in a timely and professional manner.
  - Offer support and guidance for advertisers who may need assistance with the renewal process.
8. Enhance Renewal Processes:
  - Contribute to the continuous improvement of the ad renewal process by identifying bottlenecks and proposing solutions.
  - Collaborate with other teams to streamline renewal workflows, reduce delays, and improve the overall advertiser experience.
9. Record Keeping and Documentation:
  - Maintain accurate records of all communications sent to advertisers, including renewal reminders and responses.
  - Document any updates or changes to advertiser information to ensure the renewal list is consistently accurate.
10. Training and Best Practices Compliance:
  - Participate in training sessions to stay up-to-date on SayPro’s latest renewal procedures, marketing royalty terms, and compliance standards.
  - Adhere to all internal guidelines and contribute to fostering a culture of compliance and best practices within the team.
Required Skills & Qualifications:
- Education: High school diploma or equivalent required; associate’s degree or higher preferred.
- Experience:
  - At least 2 years of experience in customer service, sales, or administrative support in a digital advertising environment.
  - Experience with CRM systems, Microsoft Excel, and other project management tools is highly preferred.
- Technical Proficiency:
  - Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  - Familiarity with CRM platforms and ad management tools (e.g., Salesforce, HubSpot, etc.).
  - Knowledge of basic marketing principles and best practices is a plus.
- Communication Skills:
  - Excellent written and verbal communication skills.
  - Ability to draft professional and clear email communications.
  - Strong customer service orientation.
- Attention to Detail: Ability to maintain accuracy in a fast-paced environment, particularly in managing lists and deadlines.
- Organizational Skills: Strong time management skills with the ability to prioritize tasks and manage competing demands.
- Problem-Solving: Ability to identify issues related to renewals and propose effective solutions.
Compliance and Best Practices:
- Follow all SayPro policies regarding data privacy, advertising standards, and renewal timelines.
- Ensure that all renewal processes adhere to SayPro’s code of conduct and industry best practices for customer service.
- Regularly review the SayPro Marketing Royalty SCMR guidelines and policies to ensure full compliance.
Performance Metrics:
- Timeliness and accuracy of renewal reminders sent.
- Percentage of ads renewed on time versus those that lapse.
- Customer satisfaction based on feedback from advertisers regarding the renewal process.
- Efficiency in maintaining the advertiser list and renewal tracking systems.
Work Environment:
- Full-time, Monday through Friday, with the possibility of occasional weekend work during peak renewal periods.
- This position will primarily involve desk work, including phone calls, email communication, and updating databases.
- The ideal candidate should be comfortable working independently and within a team setting, handling confidential advertiser information with discretion.
By adhering to these guidelines and maintaining high standards in communication, renewal processes, and compliance, the Classified Ad Renewal Compliance Specialist will play a key role in ensuring SayPro’s advertising platform remains efficient and legally compliant while providing excellent service to our advertisers.
09/04/2025
SayPro Job Description for Employees: Compliance and Best Practices
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Compliance and Best Practices Officer (SayPro Monthly Classified Renewal Reminders)

Department: Marketing and Compliance
Reports To: Marketing Manager, SayPro Classified Office
Location: SayPro Headquarters / Remote
Job Type: Full-time, Permanent
Date: January SCMR-5

Job Overview:

The Compliance and Best Practices Officer ensures that all communications, particularly those related to ad renewal reminders, adhere to relevant laws, industry regulations, and internal policies. The position requires expertise in compliance with global data protection laws such as GDPR (General Data Protection Regulation), CAN-SPAM, and other data privacy standards, while maintaining the effectiveness and professionalism of the communications.

As part of SayPro’s Marketing Royalty SCMR (Sales & Customer Marketing Relations), this role plays a key role in managing monthly ad renewal reminders, ensuring that all communications sent to clients and stakeholders are fully compliant with the applicable regulatory frameworks. This is critical to maintaining SayPro’s reputation and legal standing.

Key Responsibilities:
1. Compliance Oversight and Monitoring:
  - Ensure that all email and communication campaigns related to ad renewals are compliant with relevant data privacy and marketing laws, including but not limited to GDPR, CAN-SPAM, and other global data protection regulations.
  - Regularly review and update company procedures to ensure compliance with evolving legal and regulatory standards.
  - Monitor for any changes in laws that could impact how customer information is stored, shared, or used in marketing campaigns.
2. Ad Renewal Communication Management:
  - Oversee the development and deployment of monthly renewal reminders for classified ads.
  - Work closely with the SayPro Classified Office and the Marketing team to ensure renewal reminders are sent to the correct recipients, on time, and in the appropriate format.
  - Ensure the communications include all required opt-out mechanisms, contact information, and proper handling of personal data.
3. Data Privacy Management:
  - Review and audit the company’s data collection practices, ensuring that personal information used in communications (e.g., ad renewals) is gathered and processed according to applicable data privacy regulations.
  - Maintain an updated list of users who have opted in for communications, as well as those who have opted out, ensuring this list is managed and updated regularly.
4. Training and Awareness:
  - Provide training and guidance to employees in the SayPro Marketing department, ensuring that they are aware of data privacy laws and compliance best practices, particularly when handling personal customer data.
  - Develop and distribute educational materials on how to manage customer communications in compliance with data protection regulations.
5. Reporting and Auditing:
  - Prepare monthly and quarterly reports on the compliance status of the renewal reminder campaigns, highlighting any issues and actions taken to resolve them.
  - Conduct regular audits of communications to verify they meet all compliance and regulatory requirements.
  - Collaborate with the Marketing team to adjust strategies and processes if any gaps in compliance are identified.
6. Customer Interaction and Query Resolution:
  - Act as the point of contact for any customer or regulatory queries regarding the ad renewal reminder communications.
  - Address and resolve any complaints or concerns regarding the handling of personal data or compliance with privacy laws.
7. Collaboration with Legal and Regulatory Authorities:
  - Liaise with legal teams and external regulatory bodies as needed to ensure SayPro’s marketing communications remain compliant with current laws.
  - Participate in discussions around potential changes to privacy laws, contributing input from a marketing and compliance perspective.
8. Continuous Improvement:
  - Evaluate the effectiveness of current communications strategies in terms of compliance and engagement, recommending improvements where necessary.
  - Stay up to date with new trends in digital marketing and regulatory compliance, incorporating best practices into SayPro’s processes.
Required Skills and Qualifications:
- Education: Bachelor’s degree in Law, Marketing, Business Administration, or related field.
- Experience:
  - At least 3 years of experience in a compliance-related role, preferably within a digital marketing or advertising environment.
  - Familiarity with GDPR, CAN-SPAM, and other global data privacy laws and regulations.
  - Experience with email marketing platforms and CRM systems, with a focus on managing data privacy and compliance.
- Skills:
  - Strong knowledge of data protection laws, including GDPR and CAN-SPAM.
  - Excellent written and verbal communication skills, with the ability to communicate complex legal concepts in simple terms.
  - Detail-oriented and organized, with a proactive approach to problem-solving.
  - Ability to work collaboratively with cross-functional teams (Marketing, IT, Legal).
  - Strong analytical skills, with the ability to prepare compliance reports and audits.
  - Knowledge of industry best practices in digital marketing, especially regarding customer communications and email marketing.
Key Performance Indicators (KPIs):
- Timeliness: Ensure that 100% of renewal reminder emails are sent within the specified timeframe each month.
- Compliance Audit Results: Achieve a compliance score of 100% during quarterly audits.
- Customer Satisfaction: Maintain a high level of customer satisfaction with renewal reminder communications, with no complaints related to data privacy violations.
- Training Effectiveness: Track the completion and success rate of training programs, ensuring that all marketing staff are compliant with data privacy regulations.
Working Conditions:
- Flexible working hours, with the expectation of monthly and quarterly compliance reports and audits.
- Work from home or office environment with occasional travel for training or meetings with legal teams or regulatory authorities.
Compensation and Benefits:
- Competitive salary based on experience.
- Benefits package including health insurance, retirement plan, and paid time off.
- Ongoing professional development opportunities.
Why Join SayPro?

SayPro offers a dynamic and collaborative work environment, where compliance and legal best practices are at the heart of everything we do. As the Compliance and Best Practices Officer, you will play a pivotal role in ensuring that SayPro continues to lead in its industry while maintaining trust with clients, advertisers, and regulatory bodies. If you are passionate about data protection, marketing, and making an impact in a rapidly evolving field, this is the role for you.

This job description is intended to convey information essential to understanding the scope of the Compliance and Best Practices Officer position. However, it is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities.
09/04/2025
SayPro Job Description for Employees in Customer Service and Support
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Customer Service and Support Representative – Ad Renewals
Department: Customer Service & Support
Location: SayPro Classified Office
Reports To: SayPro Marketing Royalty Manager (SCMR)
Date: January 2025

Job Summary:

The Customer Service and Support Representative will be responsible for providing high-quality support to advertisers who have questions about the renewal process or experience issues during their ad renewal process. The individual will be tasked with sending monthly reminders for ad renewals as part of the SayPro Monthly Classified Renewal Reminders program, assisting customers with ad renewal inquiries, troubleshooting renewal issues, and providing resolutions to ensure a smooth experience for all advertisers. The representative will also work in close coordination with the SayPro Marketing Royalty team to ensure timely and accurate renewal reminders are sent out and to enhance overall customer satisfaction.

Key Responsibilities:
1. Customer Support for Ad Renewals:
  - Provide responsive and friendly support to advertisers via email, phone, or live chat regarding inquiries about the ad renewal process.
  - Assist advertisers in troubleshooting any issues they may encounter during the renewal process (e.g., payment issues, technical difficulties, account problems).
  - Guide advertisers through the necessary steps to successfully complete their ad renewal, ensuring clarity and satisfaction.
  - Escalate complex issues to higher-level support or relevant departments when needed.
2. Renewal Reminders and Communications:
  - Send monthly reminders to advertisers regarding upcoming ad renewals as per the SayPro Monthly Classified Renewal Reminders program.
  - Collaborate with the SayPro Marketing Royalty (SCMR) team to ensure timely, accurate, and well-crafted renewal reminders are sent according to the established schedule.
  - Monitor and track the effectiveness of renewal reminder communications, including customer responses and renewal rates.
3. Problem Resolution:
  - Proactively identify common issues related to ad renewals and work with other teams to resolve them efficiently.
  - Work to resolve customer concerns and complaints in a timely manner, maintaining professionalism and empathy while offering viable solutions.
  - Ensure all customer interactions are documented in the company CRM system for future reference.
4. Customer Education:
  - Educate advertisers on the importance of timely ad renewal and how the renewal process works.
  - Provide clear, concise instructions and FAQs to assist advertisers in renewing their ads easily and without issues.
  - Offer best practices and suggestions for improving ad visibility and engagement during the renewal process.
5. Collaboration with the Marketing Team:
  - Collaborate closely with the SayPro Marketing Royalty SCMR team to align on renewal campaigns and ensure consistency across communications.
  - Assist in identifying areas where the renewal process can be streamlined or improved based on customer feedback and support data.
6. Reporting and Feedback:
  - Regularly report on the status of ad renewals, including the number of successful renewals, any recurring issues, and customer feedback.
  - Provide feedback to the SayPro Marketing team regarding trends in renewal-related inquiries and areas for improvement in the renewal process.
7. Additional Administrative Tasks:
  - Maintain accurate customer records, including renewal dates, payment history, and issues raised.
  - Perform other administrative tasks as needed to ensure smooth operations in the customer support process.
Skills & Qualifications:
- Experience:
  - Previous customer service experience, preferably in an online platform or advertising environment.
  - Experience with CRM software and basic troubleshooting in a customer support context.
- Skills:
  - Strong communication skills, both written and verbal, with a friendly and helpful demeanor.
  - Problem-solving abilities with a focus on delivering customer satisfaction.
  - Ability to multi-task and manage time effectively, handling multiple customer inquiries simultaneously.
  - Attention to detail to ensure accurate renewal reminders and customer data.
  - Knowledge of or willingness to learn the classified ad renewal system and process.
- Education:
  - High school diploma or equivalent; college degree preferred.
Working Conditions:
- Full-time, permanent position.
- Occasional evening or weekend shifts may be required during peak renewal periods.
- Remote or in-office work depending on company policies.
Performance Metrics:
- Response time to customer inquiries.
- Customer satisfaction ratings (via surveys or direct feedback).
- Number of successful ad renewals processed per month.
- Efficiency and accuracy in sending monthly renewal reminders.
Why Join SayPro?

SayPro offers a dynamic and supportive work environment where employees are empowered to help advertisers succeed. The role provides the opportunity to make a direct impact on the customer experience by ensuring smooth, efficient, and effective ad renewals. You’ll work alongside passionate and dedicated colleagues who are committed to delivering top-tier service and creating positive outcomes for our advertisers.

This role is key to maintaining the operational success of SayPro’s classified ad platform and to ensuring that advertisers are satisfied and continue to use our services for their needs. If you’re enthusiastic about customer service and enjoy problem-solving, this is a great opportunity for you to be part of a growing team!
09/04/2025
SayPro Job Description for Employees Tracking and Monitoring
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Ad Renewal Tracking and Monitoring Specialist
Department: SayPro Classified Marketing
Reports To: SayPro Marketing Manager
Location: SayPro Classified Office

Job Purpose:

The Ad Renewal Tracking and Monitoring Specialist is responsible for monitoring and tracking the responses to renewal reminders for classified ads. This role involves ensuring that all customers who have received reminders regarding ad renewals take the necessary actions, and following up with those who have not yet renewed their ads. The role also ensures the timely and efficient renewal process for SayPro Classified Ads, which is integral to maintaining customer satisfaction and revenue generation.

Key Responsibilities:
1. Monitor Ad Renewal Responses:
  - Track the responses to renewal reminders sent by the SayPro Classified Office for ads listed in the SayPro Monthly January SCMR-5.
  - Review all incoming responses to determine if customers have renewed their ads or taken appropriate action.
2. Follow-Up on Unrenewed Ads:
  - Identify customers who have not yet renewed their ads and follow up with them via email, phone calls, or other appropriate communication channels.
  - Provide assistance or information as needed to encourage customers to renew their ads.
  - Offer solutions to any challenges or issues customers may have with the renewal process.
3. Coordinate with SayPro Marketing Royalty SCMR:
  - Work closely with the SayPro Marketing Royalty SCMR team to ensure that all renewal reminders are sent out accurately and timely.
  - Ensure that the renewal communication aligns with the SayPro marketing strategies and objectives.
4. Maintain Records and Reports:
  - Keep detailed records of all communications and follow-ups with customers regarding ad renewals.
  - Generate and maintain regular reports on ad renewal statuses, including those who have renewed, those who require follow-up, and those who are no longer active.
  - Update the CRM or tracking system to reflect the latest information about renewals.
5. Customer Support:
  - Assist customers with any questions related to the renewal process, providing clear explanations of the benefits of renewing their ads.
  - Address concerns about payment, ad visibility, or ad management to ensure customer satisfaction.
  - Ensure a positive customer experience, maintaining high standards of professionalism and communication.
6. Collaboration with Other Teams:
  - Coordinate with the SayPro Marketing and Customer Support teams to resolve any renewal-related issues.
  - Provide feedback to the SayPro Marketing Manager about common customer concerns, difficulties in the renewal process, or suggestions for improving communication.
7. Performance Tracking:
  - Track and report on the effectiveness of renewal reminders and follow-up efforts, including the conversion rate of reminder responses into ad renewals.
  - Regularly assess the tracking system’s accuracy to identify any potential improvements in the renewal process.
8. Continuous Improvement:
  - Proactively suggest improvements to the ad renewal reminder process based on customer feedback and internal observations.
  - Stay updated on best practices for customer retention and renewal processes to ensure the company remains competitive and efficient.
Required Skills and Qualifications:
- Education: High school diploma or equivalent. A degree in Marketing, Business Administration, or a related field is preferred.
- Experience: At least 1-2 years of experience in customer service, marketing, or a related role, particularly in tracking and monitoring systems.
- Technical Skills:
  - Proficient with CRM software or tracking systems used for managing ad renewals.
  - Comfortable with office software (e.g., Microsoft Office Suite) and email communication platforms.
  - Familiarity with ad renewal and marketing processes is a plus.
- Communication Skills: Strong verbal and written communication skills, with an ability to interact professionally and courteously with customers.
- Attention to Detail: Excellent organizational and tracking skills, with the ability to monitor multiple tasks and deadlines simultaneously.
- Problem Solving: Ability to handle customer inquiries and resolve issues in a timely and efficient manner.
Preferred Qualifications:
- Experience working in a classified ads, advertising, or online marketing environment.
- Knowledge of the SayPro Classified system or similar ad management platforms.
- Customer service experience, particularly in a digital or online setting.
Work Conditions:
- Hours: Full-time, with standard office hours. Occasional flexibility may be required to meet deadlines.
- Location: Work is conducted in a remote or in-office setting, depending on the company’s needs.
- Physical Requirements: Minimal physical demands; primarily office-based work.
Performance Metrics:
- Timeliness of response to renewal reminders.
- Conversion rate of unrenewed ads to renewed ads.
- Quality of customer communication and resolution.
- Accuracy and organization of renewal tracking systems.
This job description is intended to outline the primary duties and responsibilities for the role of Ad Renewal Tracking and Monitoring Specialist. It may evolve as the company’s needs change. Employees in this role are expected to maintain a high level of professionalism and dedication to improving the ad renewal process and customer experience.
09/04/2025
SayPro Job Description
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Email and SMS Campaign Specialist
Department: SayPro Marketing
Reports To: SayPro Marketing Royalty SCMR Manager
Location: Remote / SayPro Headquarters
Employment Type: Full-Time / Part-Time

Position Overview:

The Email and SMS Campaign Specialist is responsible for executing the SayPro Monthly January SCMR-5 Classified Renewal Reminders campaign. This will involve sending timely renewal reminders for classified ads to users through email and SMS channels. The campaign’s goal is to increase the renewal rate by providing clear, easy-to-follow instructions and a seamless renewal process. The specialist will collaborate closely with the SayPro Marketing and Customer Service teams to ensure that the reminders are targeted, effective, and aligned with SayPro’s branding and customer engagement strategy.

Key Responsibilities:
1. Campaign Execution:
  - Email Campaigns: Design and execute email campaigns to send reminders to users whose classified ads are nearing expiration.
    
    Ensure each email includes a clear call-to-action (CTA), such as a link to the renewal page with straightforward instructions.
    
    Create subject lines, email copy, and visuals that resonate with the audience, encourage engagement, and align with SayPro’s tone.
    
    Test subject lines, email content, and CTA buttons for maximum engagement.
  - SMS Campaigns: Develop and send SMS reminders to users, ensuring compliance with SMS marketing regulations (e.g., opt-in/opt-out processes).
    
    Keep SMS messages concise, including a link to the renewal page and a brief CTA to encourage immediate action.
2. Audience Segmentation:
  - Work with the Customer Service and Data teams to ensure the correct audience (users with ads about to expire) is targeted.
  - Segment users based on ad categories, renewal history, and activity to personalize the renewal reminders and improve the chances of successful renewals.
3. Renewal Process Optimization:
  - Ensure that the renewal process is simple and intuitive for users. Collaborate with the IT team to ensure the renewal page is functional, mobile-friendly, and easy to navigate.
  - Continuously assess the renewal process for potential bottlenecks or pain points and work with relevant teams to address any issues.
4. Performance Monitoring:
  - Monitor the performance of the email and SMS campaigns, including open rates, click-through rates, conversion rates, and customer feedback.
  - Adjust campaign strategies based on performance data and insights to improve effectiveness over time.
5. Reporting & Analytics:
  - Generate reports on campaign performance, providing insights and recommendations for improvement.
  - Track metrics such as renewal rates, engagement levels, and bounce rates for emails and SMS.
  - Provide regular updates to the SayPro Marketing Royalty SCMR Manager on campaign results.
6. Collaboration & Communication:
  - Work closely with other marketing team members to ensure consistency in messaging and branding across channels.
  - Maintain open lines of communication with the Customer Service team to handle any customer inquiries related to the renewal process.
7. Compliance & Best Practices:
  - Ensure all email and SMS campaigns comply with privacy laws, including GDPR and CAN-SPAM Act.
  - Follow best practices for email deliverability, content personalization, and SMS compliance.
Required Skills & Qualifications:
- Experience:
  - Minimum 2 years of experience in email marketing, SMS marketing, or digital marketing campaigns.
  - Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools (e.g., Twilio, SimpleTexting).
  - Experience with customer relationship management (CRM) tools and data segmentation.
- Skills:
  - Strong copywriting and content creation skills for both email and SMS formats.
  - Ability to design and develop email templates that are both visually appealing and optimized for conversions.
  - Knowledge of performance tracking tools (e.g., Google Analytics, email marketing analytics) to measure campaign success.
  - Strong attention to detail, ensuring high-quality messaging and user-friendly processes.
  - Excellent communication skills and ability to collaborate with different teams.
- Technical Skills:
  - Basic understanding of HTML and email coding for creating and customizing email templates.
  - Experience with marketing automation tools and platforms.
- Personal Qualities:
  - Highly organized and able to manage multiple campaigns simultaneously.
  - Proactive and results-oriented, with a focus on improving campaign performance.
  - Creative thinker with the ability to generate new ideas for improving user engagement and campaign effectiveness.
Key Performance Indicators (KPIs):
- Renewal Rate: Percentage of users who renew their classified ads after receiving the reminder.
- Click-Through Rate (CTR): The percentage of users who click the renewal link in emails/SMS.
- Open Rate: The percentage of users who open the email messages.
- SMS Response Rate: The percentage of users who respond to or act on SMS messages.
- Campaign ROI: Measurement of the overall return on investment from the campaign.
Call to Action:
- Renewal Link Inclusion: All campaign messages (both email and SMS) should prominently feature a clear CTA link to the renewal page. This link must be easy to locate, direct, and action-oriented, encouraging users to renew their ads with minimal friction. The renewal process should be simple, with few steps required for completion.
Working Conditions:
- Flexible working hours with some evening or weekend work as needed to meet campaign deadlines.
- Collaborative team environment.
- Ability to work remotely or in-office depending on location and preference.
To Apply:

Interested candidates should send their resume, cover letter, and portfolio (if applicable) to [insert email address].

By following this detailed job description, the Email and SMS Campaign Specialist will ensure that SayPro’s monthly ad renewal reminders are executed effectively, resulting in higher user engagement, increased renewals, and streamlined communication for the classified ads platform.
09/04/2025
SayPro Job Description for Employees: Email and SMS Campaign Execution
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Title: Email and SMS Campaign Execution Specialist
Department: SayPro Marketing
Reports to: SayPro Marketing Manager, SayPro Classified Office
Position Type: Full-Time

Overview:

The Email and SMS Campaign Execution Specialist will be responsible for managing the execution of email and SMS campaigns for the SayPro Monthly Classified Renewal Reminders. These campaigns aim to remind customers about upcoming ad expirations and encourage ad renewals through clear and timely communication. This role will focus on ensuring that all renewal reminders are sent out with sufficient lead time before the expiration date to enable easy ad renewal processes for users.

Key Responsibilities:
1. Campaign Planning and Coordination:
  - Collaborate with the SayPro Marketing and Classified Office teams to define the ad renewal reminder schedules.
  - Ensure that reminders for ad renewals are planned to be sent with sufficient time before the ad expiration date (at least 7-14 days before expiration).
  - Determine the frequency and timing of reminder messages (e.g., initial reminder, follow-up reminders).
2. Email and SMS Communication Management:
  - Develop and execute targeted email and SMS campaigns for classified ad renewals, ensuring they are sent to the appropriate recipients.
  - Create compelling subject lines, copy, and call-to-actions (CTAs) to increase the likelihood of ad renewals.
  - Ensure compliance with SayPro’s communication guidelines, including brand voice, tone, and any legal or regulatory requirements.
3. Customer Segmentation and Personalization:
  - Segment classified ad users based on their renewal status, ad types, and engagement history.
  - Personalize reminder messages, ensuring they address customers by name and reference their specific ads for a more tailored experience.
4. Campaign Execution:
  - Use SayPro’s CRM and marketing automation tools to set up and launch email and SMS campaigns according to the defined schedule.
  - Monitor and adjust campaign settings (e.g., timing, audience, frequency) to maximize effectiveness.
  - Ensure all emails and SMS messages are tested for accuracy, delivering the correct content to each recipient.
5. Ad Expiration Tracking and Data Management:
  - Track the expiration dates of classified ads in the system to ensure timely communication is sent to users before their ad expires.
  - Maintain up-to-date records of which ads have been renewed and those that require follow-up communication.
6. Campaign Optimization and Reporting:
  - Monitor the performance of email and SMS campaigns, including open rates, click-through rates, and renewal conversion rates.
  - Analyze campaign data and identify trends to improve future renewal reminders (e.g., optimal send times, message wording, offer details).
  - Provide detailed reports on campaign performance and suggest improvements to enhance the overall effectiveness of future communications.
7. Collaboration with Other Teams:
  - Work closely with the SayPro Marketing Royalty SCMR team to ensure that ad renewal campaigns align with broader marketing and royalty strategies.
  - Collaborate with the SayPro Classified Office to ensure all communication aligns with product offerings and promotions for classified ads.
8. Adherence to Deadlines:
  - Ensure that renewal reminders are sent in accordance with the campaign schedule and before the ad expiration date.
  - Follow the process to ensure timely and efficient ad renewal reminder delivery without delay.
Required Skills and Qualifications:
- Experience:
  - Previous experience in email marketing, SMS campaign management, or a related field.
  - Familiarity with CRM software, marketing automation tools, and email/SMS platforms.
- Skills:
  - Strong communication skills with a focus on crafting clear, engaging messages.
  - Detail-oriented with excellent organizational skills.
  - Ability to work under tight deadlines and manage multiple campaigns simultaneously.
  - Strong analytical skills to assess campaign performance and suggest improvements.
- Technical Skills:
  - Proficiency in email marketing platforms (e.g., Mailchimp, Constant Contact, or similar tools).
  - Experience with SMS marketing tools and mobile messaging platforms.
  - Basic understanding of segmentation and personalization strategies.
- Education:
  - Bachelor’s degree in marketing, communications, or a related field, or equivalent practical experience.
Preferred Skills:
- Knowledge of SayPro’s Classified Advertising System and renewal processes.
- Experience with A/B testing and campaign optimization strategies.
- Familiarity with analytics tools (e.g., Google Analytics, email campaign metrics).
Work Environment:
- This position is based in the SayPro Marketing Department, with possible collaboration across multiple teams.
- Remote work may be possible depending on company policies.
Performance Goals:
- Timeliness: Ensure all renewal reminder communications are sent with adequate lead time before ad expiration, improving ad renewal rates.
- Effectiveness: Achieve higher than average click-through rates and conversion rates for ad renewals.
- Collaboration: Work effectively with the SayPro Classified Office and Marketing Royalty SCMR teams to align on campaign strategies and objectives.
By executing these campaigns with precision, the Email and SMS Campaign Execution Specialist will play a critical role in enhancing customer retention and ad renewal rates, contributing to the overall success of SayPro’s classified ad offerings.
09/04/2025
SayPro Job Description for Employees: Email and SMS Campaign Execution
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Email and SMS Campaign Specialist
Department: SayPro Marketing
Reports To: SayPro Marketing Manager
Location: SayPro Classified Office

Job Overview:

The Email and SMS Campaign Specialist is responsible for setting up, managing, and executing email and SMS campaigns that automatically send renewal reminders to advertisers through SayPro’s marketing platform. This role focuses on ensuring the smooth execution of the SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders under the broader SayPro Marketing Royalty SCMR initiative. The goal is to maintain and improve customer engagement, ensuring advertisers are reminded of their ad renewals on time.

Key Responsibilities:

1. Campaign Setup and Execution
- Configure Email and SMS Campaigns: Use the SayPro marketing platform to design, set up, and automate email and SMS campaigns specifically for ad renewal reminders.
- Schedule Reminders: Ensure campaigns are set to send automated reminders at the appropriate times (e.g., 30 days before ad expiration, 7 days before, etc.) for the SayPro Monthly January SCMR-5 classified ad renewal process.
- Personalization: Ensure that the emails and SMS messages are personalized to include key details such as advertiser name, ad ID, and renewal deadline to enhance customer engagement.
2. Campaign Testing and Optimization
- Test Campaigns: Regularly perform A/B testing to determine the most effective subject lines, copy, and call-to-action (CTA) strategies for email and SMS campaigns.
- Optimize Content: Continuously analyze and optimize campaign content to improve open rates, click-through rates, and overall performance based on campaign analytics and feedback.
3. Monitoring and Reporting
- Track Campaign Performance: Monitor the effectiveness of the campaigns, including email open rates, click-through rates, unsubscribe rates, and response rates to ensure successful execution.
- Generate Reports: Provide weekly and monthly reports on campaign performance and results, focusing on renewal reminders sent, renewals completed, and any customer feedback related to the campaigns.
- Identify Issues: Quickly identify and troubleshoot any issues or errors in the campaign setup or execution, such as emails or SMS failing to send.
4. Data Management and Segmentation
- Database Management: Ensure that the advertiser database is up-to-date and segmented appropriately for sending renewal reminders based on the ad’s expiration date.
- Targeting: Utilize SayPro’s CRM or other relevant systems to segment the target audience based on ad renewal timelines, ensuring the right reminder is sent to the right advertiser.
5. Collaboration and Communication
- Work with Marketing Team: Collaborate with the broader marketing team to align renewal reminder strategies with other ongoing campaigns or promotions.
- Coordination with Classified Office: Coordinate with the SayPro Classified Office to ensure they provide up-to-date ad renewal details and address any issues raised by advertisers regarding their renewal reminders.
- Customer Support: Provide support to advertisers who have questions or issues related to the renewal reminder campaigns, ensuring clear and prompt communication.
Required Skills and Qualifications:
- Experience in Marketing Campaigns: Minimum of 2 years of experience in email and SMS marketing, particularly in campaign management, setup, and execution.
- Technical Proficiency: Familiarity with marketing platforms, CRM systems, and analytics tools (e.g., Salesforce, Mailchimp, or equivalent).
- Strong Analytical Skills: Ability to analyze campaign performance data, identify trends, and implement strategies for improvement.
- Communication Skills: Strong written communication skills for creating effective email and SMS content. Comfortable interacting with customers and internal teams.
- Attention to Detail: High level of accuracy and attention to detail when setting up campaigns and managing advertiser data.
- Time Management: Ability to manage multiple campaigns and priorities, ensuring all reminders are sent on time and without errors.
Preferred Qualifications:
- Experience in Classified Ad Campaigns: Knowledge of the classified ad industry and experience with ad renewals is a plus.
- Project Management Skills: Ability to handle multiple tasks efficiently and meet deadlines.
- Familiarity with SayPro Marketing Platform: Previous experience using the SayPro platform is a distinct advantage.
Key Performance Indicators (KPIs):
- Ad Renewal Rate: Increase in the number of advertisers who renew their ads after receiving reminders.
- Open Rate: Success in getting recipients to open the email/SMS.
- Click-through Rate (CTR): Percentage of recipients who click on renewal-related links in the email/SMS.
- Unsubscribe Rate: Keeping the unsubscribe rate minimal by sending relevant and helpful reminders.
- Error Resolution Time: Speed at which any issues related to the campaigns are identified and resolved.
Working Conditions:
- Work Hours: Full-time position, Monday to Friday, with occasional weekend work as needed for campaign testing or troubleshooting.
- Environment: Office-based position with the option for remote work based on company policy.
To Apply: Submit your resume along with a cover letter detailing your experience in email/SMS marketing, particularly in campaign execution and performance optimization.

This job description outlines the responsibilities and expectations for the Email and SMS Campaign Specialist role at SayPro, focusing on the execution of renewal reminder campaigns for classified ads. The successful candidate will ensure that all reminders are sent effectively and that advertiser engagement is optimized.
09/04/2025
SayPro Job Description for Employees: Creation of Reminder Content
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Content Creation Specialist for Classified Ad Renewal Reminders
Department: SayPro Marketing
Reports To: SayPro Classified Office Manager
Position Type: Full-time/Part-time
Location: Remote/Office-based

Objective:
The primary responsibility of the Content Creation Specialist for Classified Ad Renewal Reminders is to develop engaging, personalized reminder messages for advertisers whose classified ads are nearing expiration. These messages are intended to enhance the connection with the advertiser by incorporating their business name, ad details, and other relevant content. The goal is to increase the renewal rate of classified ads by providing timely, professional, and personalized communications.

Key Responsibilities:
1. Ad Reminder Messaging:
  - Develop personalized reminder messages for classified ad renewals under the SayPro Monthly January SCMR-5 guidelines.
  - Craft clear, concise, and professional reminders that reflect the advertiser’s specific business and ad details.
  - Ensure that each reminder is tailored to the needs of the individual advertiser, including referencing their ad’s content, keywords, business name, and any previous engagements.
  - Use a tone that is both engaging and respectful to build long-term advertiser relationships.
2. Integration with SayPro Systems:
  - Work closely with the SayPro Classified Office and Marketing Royalty SCMR to align the reminder content with the company’s established messaging protocols.
  - Utilize available customer relationship management (CRM) systems to access ad details and advertiser contact information.
  - Input renewal reminder data accurately into the CRM, ensuring timely dispatch.
3. Personalization of Communications:
  - Ensure that each reminder message incorporates personalized elements, such as:
    
    Business name
    
    Relevant ad categories and keywords
    
    Expiration dates and special renewal offers
  - Customize message content to reflect seasonal or relevant promotional themes where applicable, particularly for SayPro Monthly Classified Renewal Reminders.
4. Email and SMS Campaigns:
  - Draft content for email and SMS reminders that are aligned with the SayPro Monthly marketing calendar.
  - Design short, clear, and action-oriented call-to-actions (CTAs) that drive the advertiser to renew their classified ads.
  - Track the success of campaigns through open rates, click-through rates, and renewal actions.
5. Collaboration with Marketing and Sales Teams:
  - Collaborate with the SayPro Marketing team to ensure all messages are aligned with brand standards and marketing objectives.
  - Coordinate with the sales team to address any advertiser concerns or requests related to renewals and content.
6. Performance Tracking and Reporting:
  - Regularly monitor and report on the effectiveness of reminder messages, including renewal rates and customer feedback.
  - Provide suggestions for improving the reminder content and renewal processes based on performance data.
7. Adherence to Deadlines:
  - Ensure all reminder content is created and delivered on time to meet the SayPro Monthly ad renewal schedules.
  - Coordinate with the SayPro Classified Office to ensure reminders are sent out promptly before ad expiration dates.
Skills and Qualifications:
- Experience in Content Creation: Proven experience in creating engaging, personalized content for email, SMS, or other communication platforms. Previous experience in classified ad platforms or marketing is a plus.
- Writing Skills: Strong writing and editing skills with an ability to craft compelling, professional, and grammatically accurate messages.
- Attention to Detail: Ability to personalize content by accurately incorporating ad and business details while ensuring the quality and consistency of communication.
- Technical Proficiency: Familiarity with CRM systems, email marketing platforms, and basic content management tools. Experience with sayPro’s systems or similar platforms is beneficial.
- Communication Skills: Excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams and interact with clients.
- Time Management: Strong organizational and time management skills with the ability to meet tight deadlines in a fast-paced environment.
Expected Outcomes:
- Increase in renewal rates for classified ads due to personalized and timely reminder messages.
- Improved advertiser satisfaction and stronger customer relationships through effective communication.
- Accurate and efficient use of SayPro’s systems to manage ad renewal reminders and campaigns.
- Contribution to the overall success of SayPro’s marketing efforts and continued advertiser engagement.
To Apply:
Interested candidates should submit a resume, along with a portfolio or writing samples that showcase their ability to create personalized and engaging content for commercial or classified ad platforms.

This position plays a key role in ensuring advertisers feel valued and encouraged to renew their ads on SayPro’s platform, contributing directly to the retention and growth of the company’s advertiser base.
09/04/2025
SayPro Job Description for Employees
SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Content Creator – Reminder Campaigns

Department: SayPro Marketing

Reports To: Marketing Manager, SayPro Marketing Team

Job Summary: The Content Creator for Reminder Campaigns will be responsible for crafting compelling subject lines and reminder content to encourage recipients to open and act upon SayPro’s Monthly Classified Ad Renewal Reminders. This task is part of SayPro’s commitment to ensuring effective communication for ad renewals under the SayPro Monthly Classified Marketing Royalty SCMR initiative.

Key Responsibilities:
1. Craft Compelling Subject Lines:
  - Develop attention-grabbing subject lines that stand out in email inboxes, compelling recipients to open the message.
  - Ensure that subject lines are concise, clear, and relevant to the ad renewal process.
  - Tailor subject lines to different audience segments based on previous ad engagement, ensuring a personalized approach.
2. Develop Persuasive Content for Ad Renewal Reminders:
  - Write clear, engaging, and action-oriented content that emphasizes the importance of renewing classified ads.
  - Focus on creating urgency without sounding overly pushy, leveraging deadlines or benefits for immediate action.
  - Use persuasive language that highlights the value of the ad renewal and why it’s beneficial for the recipient to act now.
3. Maintain Consistency with SayPro Brand Voice:
  - Ensure that all reminder content aligns with SayPro’s brand voice, reflecting a professional and customer-centric tone.
  - Incorporate SayPro’s values and guidelines to maintain consistency across all communication materials.
4. Segmentation and Personalization:
  - Collaborate with the data team to segment the recipient list based on past ad performance and engagement.
  - Personalize reminder content wherever possible, such as including the recipient’s name or ad details, to create a sense of individual attention.
5. Optimize for Mobile Devices:
  - Ensure all content is optimized for mobile viewing, given the significant use of mobile devices for email reading.
  - Keep subject lines and body content concise while maintaining clarity and impact.
6. A/B Testing and Optimization:
  - Conduct A/B testing of different subject lines, call-to-action statements, and content formats to determine the most effective combinations for driving ad renewal actions.
  - Analyze results and adapt strategies to continuously improve the effectiveness of reminder campaigns.
7. Collaborate with the Marketing Team:
  - Work closely with the Marketing Manager and other team members to align reminder content with broader marketing campaigns and seasonal promotions.
  - Provide feedback and insights from reminder campaign performance to refine future communication strategies.
8. Adhere to Deadlines:
  - Follow the established content creation and delivery timelines to ensure all reminders are sent on time as part of the SayPro Monthly Classified Renewal Reminder schedule.
  - Keep all parties informed about progress, changes, or potential delays in content development.
9. Track and Report Performance:
  - Monitor the performance of reminder emails (open rates, click-through rates, renewal actions) and report key metrics to the Marketing Manager.
  - Suggest adjustments to content strategy based on performance analysis.
Qualifications:
- Experience:
  - 2-3 years of experience in content creation, email marketing, or communications (preferably in the marketing or classified advertising industry).
  - Proven experience in crafting compelling subject lines and persuasive email content that drives action.
- Skills:
  - Excellent written communication skills with a focus on clarity, conciseness, and engaging language.
  - Strong attention to detail and the ability to adapt content for various audience segments.
  - Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact, or similar tools).
  - Basic understanding of A/B testing and email performance metrics.
  - Creative mindset with the ability to think outside the box and experiment with new approaches.
- Education:
  - A bachelor’s degree in Marketing, Communications, English, or a related field (or equivalent practical experience).
- Technical Skills:
  - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  - Familiarity with email marketing software and customer relationship management (CRM) tools.
Work Environment:
- This position typically works in a remote or hybrid environment, requiring flexibility in communication and collaboration tools.
- The employee should be proactive, self-motivated, and capable of working independently while meeting tight deadlines.
Key Performance Indicators (KPIs):
- High open rates and click-through rates for reminder emails.
- Timely delivery of reminder content in alignment with the monthly marketing schedule.
- Increased ad renewal rates resulting from effective email campaigns.
- Positive feedback from recipients on the clarity and relevance of reminder content.
By joining SayPro, the Content Creator for Reminder Campaigns will play a crucial role in ensuring that ad renewals are handled smoothly and efficiently, thus supporting SayPro’s marketing efforts and boosting customer satisfaction.
09/04/2025