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  • SayPro Job Description for Employees in Customer Service and Support

    SayPro Job Description for Employees in Customer Service and Support

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title: Customer Service and Support Representative – Ad Renewals
    Department: Customer Service & Support
    Location: SayPro Classified Office
    Reports To: SayPro Marketing Royalty Manager (SCMR)
    Date: January 2025

    Job Summary:

    The Customer Service and Support Representative will be responsible for providing high-quality support to advertisers who have questions about the renewal process or experience issues during their ad renewal process. The individual will be tasked with sending monthly reminders for ad renewals as part of the SayPro Monthly Classified Renewal Reminders program, assisting customers with ad renewal inquiries, troubleshooting renewal issues, and providing resolutions to ensure a smooth experience for all advertisers. The representative will also work in close coordination with the SayPro Marketing Royalty team to ensure timely and accurate renewal reminders are sent out and to enhance overall customer satisfaction.

    Key Responsibilities:

    1. Customer Support for Ad Renewals:
      • Provide responsive and friendly support to advertisers via email, phone, or live chat regarding inquiries about the ad renewal process.
      • Assist advertisers in troubleshooting any issues they may encounter during the renewal process (e.g., payment issues, technical difficulties, account problems).
      • Guide advertisers through the necessary steps to successfully complete their ad renewal, ensuring clarity and satisfaction.
      • Escalate complex issues to higher-level support or relevant departments when needed.
    2. Renewal Reminders and Communications:
      • Send monthly reminders to advertisers regarding upcoming ad renewals as per the SayPro Monthly Classified Renewal Reminders program.
      • Collaborate with the SayPro Marketing Royalty (SCMR) team to ensure timely, accurate, and well-crafted renewal reminders are sent according to the established schedule.
      • Monitor and track the effectiveness of renewal reminder communications, including customer responses and renewal rates.
    3. Problem Resolution:
      • Proactively identify common issues related to ad renewals and work with other teams to resolve them efficiently.
      • Work to resolve customer concerns and complaints in a timely manner, maintaining professionalism and empathy while offering viable solutions.
      • Ensure all customer interactions are documented in the company CRM system for future reference.
    4. Customer Education:
      • Educate advertisers on the importance of timely ad renewal and how the renewal process works.
      • Provide clear, concise instructions and FAQs to assist advertisers in renewing their ads easily and without issues.
      • Offer best practices and suggestions for improving ad visibility and engagement during the renewal process.
    5. Collaboration with the Marketing Team:
      • Collaborate closely with the SayPro Marketing Royalty SCMR team to align on renewal campaigns and ensure consistency across communications.
      • Assist in identifying areas where the renewal process can be streamlined or improved based on customer feedback and support data.
    6. Reporting and Feedback:
      • Regularly report on the status of ad renewals, including the number of successful renewals, any recurring issues, and customer feedback.
      • Provide feedback to the SayPro Marketing team regarding trends in renewal-related inquiries and areas for improvement in the renewal process.
    7. Additional Administrative Tasks:
      • Maintain accurate customer records, including renewal dates, payment history, and issues raised.
      • Perform other administrative tasks as needed to ensure smooth operations in the customer support process.

    Skills & Qualifications:

    • Experience:
      • Previous customer service experience, preferably in an online platform or advertising environment.
      • Experience with CRM software and basic troubleshooting in a customer support context.
    • Skills:
      • Strong communication skills, both written and verbal, with a friendly and helpful demeanor.
      • Problem-solving abilities with a focus on delivering customer satisfaction.
      • Ability to multi-task and manage time effectively, handling multiple customer inquiries simultaneously.
      • Attention to detail to ensure accurate renewal reminders and customer data.
      • Knowledge of or willingness to learn the classified ad renewal system and process.
    • Education:
      • High school diploma or equivalent; college degree preferred.

    Working Conditions:

    • Full-time, permanent position.
    • Occasional evening or weekend shifts may be required during peak renewal periods.
    • Remote or in-office work depending on company policies.

    Performance Metrics:

    • Response time to customer inquiries.
    • Customer satisfaction ratings (via surveys or direct feedback).
    • Number of successful ad renewals processed per month.
    • Efficiency and accuracy in sending monthly renewal reminders.

    Why Join SayPro?

    SayPro offers a dynamic and supportive work environment where employees are empowered to help advertisers succeed. The role provides the opportunity to make a direct impact on the customer experience by ensuring smooth, efficient, and effective ad renewals. You’ll work alongside passionate and dedicated colleagues who are committed to delivering top-tier service and creating positive outcomes for our advertisers.


    This role is key to maintaining the operational success of SayPro’s classified ad platform and to ensuring that advertisers are satisfied and continue to use our services for their needs. If you’re enthusiastic about customer service and enjoy problem-solving, this is a great opportunity for you to be part of a growing team!

  • SayPro Job Description for Employees Tracking and Monitoring

    SayPro Job Description for Employees Tracking and Monitoring

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title: Ad Renewal Tracking and Monitoring Specialist
    Department: SayPro Classified Marketing
    Reports To: SayPro Marketing Manager
    Location: SayPro Classified Office

    Job Purpose:

    The Ad Renewal Tracking and Monitoring Specialist is responsible for monitoring and tracking the responses to renewal reminders for classified ads. This role involves ensuring that all customers who have received reminders regarding ad renewals take the necessary actions, and following up with those who have not yet renewed their ads. The role also ensures the timely and efficient renewal process for SayPro Classified Ads, which is integral to maintaining customer satisfaction and revenue generation.

    Key Responsibilities:

    1. Monitor Ad Renewal Responses:
      • Track the responses to renewal reminders sent by the SayPro Classified Office for ads listed in the SayPro Monthly January SCMR-5.
      • Review all incoming responses to determine if customers have renewed their ads or taken appropriate action.
    2. Follow-Up on Unrenewed Ads:
      • Identify customers who have not yet renewed their ads and follow up with them via email, phone calls, or other appropriate communication channels.
      • Provide assistance or information as needed to encourage customers to renew their ads.
      • Offer solutions to any challenges or issues customers may have with the renewal process.
    3. Coordinate with SayPro Marketing Royalty SCMR:
      • Work closely with the SayPro Marketing Royalty SCMR team to ensure that all renewal reminders are sent out accurately and timely.
      • Ensure that the renewal communication aligns with the SayPro marketing strategies and objectives.
    4. Maintain Records and Reports:
      • Keep detailed records of all communications and follow-ups with customers regarding ad renewals.
      • Generate and maintain regular reports on ad renewal statuses, including those who have renewed, those who require follow-up, and those who are no longer active.
      • Update the CRM or tracking system to reflect the latest information about renewals.
    5. Customer Support:
      • Assist customers with any questions related to the renewal process, providing clear explanations of the benefits of renewing their ads.
      • Address concerns about payment, ad visibility, or ad management to ensure customer satisfaction.
      • Ensure a positive customer experience, maintaining high standards of professionalism and communication.
    6. Collaboration with Other Teams:
      • Coordinate with the SayPro Marketing and Customer Support teams to resolve any renewal-related issues.
      • Provide feedback to the SayPro Marketing Manager about common customer concerns, difficulties in the renewal process, or suggestions for improving communication.
    7. Performance Tracking:
      • Track and report on the effectiveness of renewal reminders and follow-up efforts, including the conversion rate of reminder responses into ad renewals.
      • Regularly assess the tracking system’s accuracy to identify any potential improvements in the renewal process.
    8. Continuous Improvement:
      • Proactively suggest improvements to the ad renewal reminder process based on customer feedback and internal observations.
      • Stay updated on best practices for customer retention and renewal processes to ensure the company remains competitive and efficient.

    Required Skills and Qualifications:

    • Education: High school diploma or equivalent. A degree in Marketing, Business Administration, or a related field is preferred.
    • Experience: At least 1-2 years of experience in customer service, marketing, or a related role, particularly in tracking and monitoring systems.
    • Technical Skills:
      • Proficient with CRM software or tracking systems used for managing ad renewals.
      • Comfortable with office software (e.g., Microsoft Office Suite) and email communication platforms.
      • Familiarity with ad renewal and marketing processes is a plus.
    • Communication Skills: Strong verbal and written communication skills, with an ability to interact professionally and courteously with customers.
    • Attention to Detail: Excellent organizational and tracking skills, with the ability to monitor multiple tasks and deadlines simultaneously.
    • Problem Solving: Ability to handle customer inquiries and resolve issues in a timely and efficient manner.

    Preferred Qualifications:

    • Experience working in a classified ads, advertising, or online marketing environment.
    • Knowledge of the SayPro Classified system or similar ad management platforms.
    • Customer service experience, particularly in a digital or online setting.

    Work Conditions:

    • Hours: Full-time, with standard office hours. Occasional flexibility may be required to meet deadlines.
    • Location: Work is conducted in a remote or in-office setting, depending on the company’s needs.
    • Physical Requirements: Minimal physical demands; primarily office-based work.

    Performance Metrics:

    • Timeliness of response to renewal reminders.
    • Conversion rate of unrenewed ads to renewed ads.
    • Quality of customer communication and resolution.
    • Accuracy and organization of renewal tracking systems.

    This job description is intended to outline the primary duties and responsibilities for the role of Ad Renewal Tracking and Monitoring Specialist. It may evolve as the company’s needs change. Employees in this role are expected to maintain a high level of professionalism and dedication to improving the ad renewal process and customer experience.

  • SayPro Job Description: Employees Tracking and Monitoring

    SayPro Job Description: Employees Tracking and Monitoring

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Job Overview:

    As an Employee Performance and Campaign Monitoring Specialist, you will be responsible for tracking, analyzing, and optimizing the performance of renewal reminder campaigns conducted by the SayPro Classified Office under the SayPro Marketing Royalty SCMR initiative. Your primary focus will be to monitor key performance indicators (KPIs) such as delivery rates, open rates, and click-through rates (CTR) to assess the effectiveness of each campaign.

    This role requires a detail-oriented individual who can identify trends, generate actionable insights, and collaborate with the marketing team to improve the renewal reminder process, ultimately enhancing customer retention and increasing overall revenue generation from classified ad renewals.


    Key Responsibilities:

    1. Track Campaign Delivery:
      • Monitor the delivery rates of renewal reminder emails sent out for ad renewals as part of the SayPro Monthly Classified Renewal Reminders campaign.
      • Ensure that the renewal reminders are being delivered to the correct recipient list, with no undelivered emails or bounced back due to incorrect contact information.
      • Work with the IT and marketing teams to troubleshoot and resolve any delivery issues.
    2. Monitor Email Open Rates:
      • Track the open rates of renewal reminder emails to assess customer engagement.
      • Identify trends in open rates by segmenting the audience based on demographic data or engagement history (e.g., users who opened or ignored the email).
      • Work with the marketing team to adjust subject lines, timing, and content to improve open rates where necessary.
    3. Analyze Click-Through Rates (CTR):
      • Monitor the click-through rates (CTR) of renewal reminders, focusing on the number of recipients who click on the renewal link or CTA (Call-To-Action) embedded in the email.
      • Track and report which links (e.g., ad renewal link, payment portal) generate the highest engagement.
      • Use this data to inform content changes that could improve CTR in future campaigns.
    4. Campaign Effectiveness Assessment:
      • Regularly review the performance of renewal reminder campaigns by comparing delivery, open, and click-through rates against industry benchmarks or historical campaign performance.
      • Identify underperforming segments or specific campaigns and develop strategies for improvement.
      • Provide insights and recommendations to the marketing team to refine and optimize future renewal reminder campaigns.
    5. Reporting and Documentation:
      • Prepare and present detailed monthly performance reports for SayPro Monthly January SCMR-5 to track key metrics (delivery rates, open rates, CTR) and analyze any significant variations.
      • Maintain detailed records of campaign performance and track long-term trends over multiple campaigns.
      • Provide regular updates to the SayPro Marketing Manager and other stakeholders on the status of the renewal reminder campaigns.
    6. Collaboration with Marketing and IT Teams:
      • Work closely with the marketing team to refine and adjust campaign messaging based on tracking results.
      • Collaborate with the IT team to ensure proper integration of tracking codes and ensure reliable data collection.
      • Coordinate with customer support teams to understand customer feedback and concerns related to renewal reminders.
    7. Continuous Improvement:
      • Stay informed on industry best practices for email marketing and campaign tracking.
      • Continuously evaluate new technologies and tools to enhance tracking and reporting capabilities.
      • Recommend and implement improvements to the campaign process, email content, or customer engagement strategies.

    Required Skills and Qualifications:

    • Experience:
      • At least 2 years of experience in email marketing, campaign tracking, or data analysis.
      • Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact, SendGrid) and analytics tools (Google Analytics, Tableau).
      • Prior experience with CRM systems and marketing automation tools is a plus.
    • Technical Skills:
      • Proficient in Microsoft Excel or Google Sheets for data analysis and reporting.
      • Strong understanding of email marketing metrics (delivery rates, open rates, CTR) and their implications on campaign success.
      • Basic knowledge of HTML and email design principles is a plus.
    • Analytical Skills:
      • Strong analytical and problem-solving skills.
      • Ability to identify trends and make data-driven decisions.
      • Experience working with KPIs and interpreting them to suggest campaign optimizations.
    • Communication:
      • Strong written and verbal communication skills, with the ability to clearly explain data and insights to non-technical stakeholders.
      • Ability to collaborate effectively with cross-functional teams, including marketing, IT, and customer support.
    • Attention to Detail:
      • High level of attention to detail and accuracy in tracking, reporting, and campaign analysis.
      • Ability to maintain organized records of all campaigns and metrics.

    Preferred Qualifications:

    • A degree in marketing, business, data analytics, or a related field.
    • Familiarity with project management tools (e.g., Asana, Trello) and collaborative software (e.g., Slack, Microsoft Teams).
    • Experience with A/B testing and email optimization.

    Working Environment:

    • Full-time position with flexible working hours.
    • Opportunity for remote work, depending on location and business needs.
    • Regular team meetings to discuss campaign performance and strategic adjustments.

    How to Apply:

    Interested candidates should submit their resume, a cover letter, and any relevant work samples or portfolio links to the SayPro Human Resources Department at [Insert contact email]. The cover letter should highlight relevant experience with email campaign tracking and data analysis.


    This job description outlines the key duties and requirements for the Employee Performance and Campaign Monitoring Specialist role. The individual in this position will play a critical role in measuring the effectiveness of the SayPro Monthly Classified Renewal Reminders campaign, providing data-driven insights that lead to improved customer engagement and successful ad renewals for SayPro.

  • SayPro Job Description for Employees

    SayPro Job Description for Employees

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title: Content Creator – Reminder Campaigns

    Department: SayPro Marketing

    Reports To: Marketing Manager, SayPro Marketing Team

    Job Summary: The Content Creator for Reminder Campaigns will be responsible for crafting compelling subject lines and reminder content to encourage recipients to open and act upon SayPro’s Monthly Classified Ad Renewal Reminders. This task is part of SayPro’s commitment to ensuring effective communication for ad renewals under the SayPro Monthly Classified Marketing Royalty SCMR initiative.

    Key Responsibilities:

    1. Craft Compelling Subject Lines:
      • Develop attention-grabbing subject lines that stand out in email inboxes, compelling recipients to open the message.
      • Ensure that subject lines are concise, clear, and relevant to the ad renewal process.
      • Tailor subject lines to different audience segments based on previous ad engagement, ensuring a personalized approach.
    2. Develop Persuasive Content for Ad Renewal Reminders:
      • Write clear, engaging, and action-oriented content that emphasizes the importance of renewing classified ads.
      • Focus on creating urgency without sounding overly pushy, leveraging deadlines or benefits for immediate action.
      • Use persuasive language that highlights the value of the ad renewal and why it’s beneficial for the recipient to act now.
    3. Maintain Consistency with SayPro Brand Voice:
      • Ensure that all reminder content aligns with SayPro’s brand voice, reflecting a professional and customer-centric tone.
      • Incorporate SayPro’s values and guidelines to maintain consistency across all communication materials.
    4. Segmentation and Personalization:
      • Collaborate with the data team to segment the recipient list based on past ad performance and engagement.
      • Personalize reminder content wherever possible, such as including the recipient’s name or ad details, to create a sense of individual attention.
    5. Optimize for Mobile Devices:
      • Ensure all content is optimized for mobile viewing, given the significant use of mobile devices for email reading.
      • Keep subject lines and body content concise while maintaining clarity and impact.
    6. A/B Testing and Optimization:
      • Conduct A/B testing of different subject lines, call-to-action statements, and content formats to determine the most effective combinations for driving ad renewal actions.
      • Analyze results and adapt strategies to continuously improve the effectiveness of reminder campaigns.
    7. Collaborate with the Marketing Team:
      • Work closely with the Marketing Manager and other team members to align reminder content with broader marketing campaigns and seasonal promotions.
      • Provide feedback and insights from reminder campaign performance to refine future communication strategies.
    8. Adhere to Deadlines:
      • Follow the established content creation and delivery timelines to ensure all reminders are sent on time as part of the SayPro Monthly Classified Renewal Reminder schedule.
      • Keep all parties informed about progress, changes, or potential delays in content development.
    9. Track and Report Performance:
      • Monitor the performance of reminder emails (open rates, click-through rates, renewal actions) and report key metrics to the Marketing Manager.
      • Suggest adjustments to content strategy based on performance analysis.

    Qualifications:

    • Experience:
      • 2-3 years of experience in content creation, email marketing, or communications (preferably in the marketing or classified advertising industry).
      • Proven experience in crafting compelling subject lines and persuasive email content that drives action.
    • Skills:
      • Excellent written communication skills with a focus on clarity, conciseness, and engaging language.
      • Strong attention to detail and the ability to adapt content for various audience segments.
      • Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact, or similar tools).
      • Basic understanding of A/B testing and email performance metrics.
      • Creative mindset with the ability to think outside the box and experiment with new approaches.
    • Education:
      • A bachelor’s degree in Marketing, Communications, English, or a related field (or equivalent practical experience).
    • Technical Skills:
      • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
      • Familiarity with email marketing software and customer relationship management (CRM) tools.

    Work Environment:

    • This position typically works in a remote or hybrid environment, requiring flexibility in communication and collaboration tools.
    • The employee should be proactive, self-motivated, and capable of working independently while meeting tight deadlines.

    Key Performance Indicators (KPIs):

    • High open rates and click-through rates for reminder emails.
    • Timely delivery of reminder content in alignment with the monthly marketing schedule.
    • Increased ad renewal rates resulting from effective email campaigns.
    • Positive feedback from recipients on the clarity and relevance of reminder content.

    By joining SayPro, the Content Creator for Reminder Campaigns will play a crucial role in ensuring that ad renewals are handled smoothly and efficiently, thus supporting SayPro’s marketing efforts and boosting customer satisfaction.

  • SayPro Job Description for Employees Segmentation of Advertisers

    SayPro Job Description for Employees Segmentation of Advertisers

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title:
    Employee – Segmentation of Advertisers (SayPro Monthly January SCMR-5)

    Department:
    SayPro Classified Office
    SayPro Marketing Royalty SCMR

    Reports To:
    SayPro Marketing Manager, SayPro Classified Office


    Job Overview:
    The primary responsibility of the employee in this role is to customize and segment messages for ad renewal reminders based on the type of classified ad. This will ensure that each reminder sent is highly relevant and tailored to the specific needs of the advertiser. The focus is on ads related to various categories, such as real estate, cars, jobs, etc. These reminders will be part of the SayPro Monthly Classified Renewal Reminders process (SCMR-5), ensuring that advertisers are prompted effectively for ad renewals and maintaining customer engagement with SayPro’s classified advertising platform.


    Key Responsibilities:

    1. Segmentation of Advertisers:
      • Segment the list of advertisers based on the type of ad they have posted (e.g., real estate, vehicles, jobs, services, etc.).
      • Use available customer data to understand the type of ad and customize the reminder accordingly.
      • Create unique segments for each category of ads to ensure each segment receives a highly personalized reminder.
    2. Customization of Renewal Reminder Messages:
      • Develop and write customized reminder messages for each ad category, ensuring relevance and value to the advertiser.
      • Incorporate category-specific benefits into each message (e.g., “renew your real estate ad to keep attracting potential buyers” or “renew your job listing to keep reaching qualified candidates”).
      • Maintain a consistent tone and branding in the reminder messages while adjusting the content to suit the needs of different advertisers.
    3. Collaboration with the Marketing Team:
      • Work closely with the SayPro Marketing Manager to align ad renewal strategies with ongoing campaigns and marketing initiatives.
      • Ensure the renewal reminders fit within the broader marketing framework and incorporate marketing goals (e.g., promotions, discounts, seasonal offers).
    4. Implementation of SCMR-5 Process:
      • Ensure all ad renewal reminders are sent out according to the SayPro Monthly SCMR-5 schedule, with timely notifications for upcoming renewals.
      • Assist in tracking the performance of ad renewal reminders (open rates, engagement, conversion to renewals) and suggest improvements where necessary.
    5. Data Management and Reporting:
      • Maintain and update advertiser segmentation lists to ensure that new ads and renewals are properly categorized.
      • Provide periodic reports to the SayPro Marketing Manager on the effectiveness of renewal reminder campaigns, including engagement metrics and renewal rates.
      • Adjust strategies based on feedback and performance data to maximize renewal rates.
    6. Customer Service Support:
      • Be available to address inquiries or concerns from advertisers regarding their renewal reminders and provide assistance with the renewal process when needed.
      • Handle follow-up communication to ensure high levels of satisfaction and retention among advertisers.
    7. Continuous Improvement:
      • Stay updated on trends in classified advertising, and marketing best practices, and identify opportunities for process improvements related to ad renewals.
      • Regularly evaluate the performance of renewal reminders and make necessary adjustments to improve their relevance and effectiveness.

    Skills and Qualifications:

    • Education:
      Bachelor’s degree in Marketing, Communications, or a related field (preferred) or equivalent experience.
    • Experience:
      • Minimum of 2 years experience in marketing, customer segmentation, or content personalization.
      • Prior experience with classified advertising platforms or digital marketing tools is a plus.
    • Skills:
      • Excellent written communication skills with an ability to tailor content for specific audiences.
      • Strong analytical skills for segmenting data and evaluating campaign effectiveness.
      • Familiarity with CRM systems or similar software used for segmentation and email marketing (e.g., Salesforce, Mailchimp).
      • Detail-oriented and able to manage multiple tasks while ensuring accuracy and relevance.
    • Personal Traits:
      • Creative, with an ability to think strategically and align messaging with business goals.
      • Strong organizational skills and ability to manage multiple projects and deadlines.
      • Customer-oriented mindset with a passion for creating valuable customer experiences.

    Performance Metrics:

    • Segmentation Accuracy:
      Percentage of correctly segmented advertiser lists based on ad types (e.g., real estate, jobs, etc.).
    • Engagement Rate:
      Open rates and click-through rates for ad renewal reminder emails.
    • Renewal Conversion Rate:
      The percentage of segmented advertisers who act on renewal reminders and renew their ads.
    • Customer Satisfaction:
      Feedback from advertisers about the relevance and usefulness of renewal reminder messages.

    Working Environment:

    • This role is based in the SayPro Classified Office, with remote work options available as per company policies.
    • Interaction with the marketing team, customer service, and other departments will be essential.

    Compensation:

    • Competitive salary based on experience.
    • Benefits include health insurance, paid time off, and a performance-based incentive plan.

    Application Process:
    Interested candidates should submit a resume and a cover letter outlining relevant experience in customer segmentation, marketing communication, and advertising renewal strategies.


    This job description outlines the critical responsibilities and expectations for the role of Employee – Segmentation of Advertisers within the SayPro Monthly January SCMR-5 process. It is designed to ensure the customized and relevant communication of ad renewal reminders, helping to maximize the retention of advertisers across different categories.

  • SayPro Job Description: Employees Segmentation of Advertisers for Ad Renewals

    SayPro Job Description: Employees Segmentation of Advertisers for Ad Renewals

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position: Classified Ad Renewal Coordinator

    Department: SayPro Classified Marketing and Operations Reports To: SayPro Marketing and Operations Manager Location: SayPro Classified Office Date: January


    Job Purpose:

    The primary objective of this role is to manage the segmentation and prioritization of advertisers whose classified ads are nearing expiration. By focusing on these advertisers, the coordinator will ensure that reminders are sent out on time to facilitate smooth ad renewals and maintain the continuity of services for both advertisers and users on the SayPro Classified platform.


    Key Responsibilities:

    1. Segmentation of Advertisers:
      • Identify Expiring Ads: Regularly monitor and track all classified ads that are due to expire within the next 15 days. This includes accessing the system database and reviewing ad expiration dates.
      • Prioritize Advertisers: Prioritize these advertisers, ensuring they are segmented accurately in terms of the urgency of their ad renewal (e.g., ads expiring within 1-5 days vs. 6-15 days).
      • System Organization: Use the SayPro Classified software system to filter, tag, and organize advertisers based on the expiration timeline, ensuring an efficient reminder process.
    2. Renewal Reminder Process:
      • Send Timely Reminders: Ensure that reminders are sent for ad renewals according to SayPro’s policy under the “SayPro Monthly Classified Renewal Reminders.” Ads within the 15-day expiration window should be contacted before expiration to prompt the advertiser to renew their listing.
      • Follow-Up Communication: If necessary, send follow-up reminders to advertisers who haven’t responded to initial notices. This should be done via email, SMS, and/or any other relevant communication channel.
      • Maintain Communication Logs: Ensure all reminder communications are documented in the system to track responses and renewal actions.
    3. Collaboration with Marketing Team:
      • Coordinate with Marketing Royalty SCMR: Work with the SayPro Marketing Royalty team to ensure that marketing campaigns align with renewal efforts and that there are no overlapping reminders or missed communications.
      • Provide Feedback: Share insights on advertiser behavior and response rates with the marketing team for better targeting and campaign optimization.
      • Propose Marketing Strategies: Suggest marketing strategies or promotional offers based on the renewal patterns of advertisers, which may lead to improved retention.
    4. Customer Service Support:
      • Assist Advertisers: Provide assistance to advertisers who may have questions about the renewal process, billing, or the status of their ad. Answer inquiries promptly and guide them through the renewal procedure if needed.
      • Resolve Issues: Address any issues related to ad expiration, renewal glitches, or technical issues in the system and escalate when necessary.
    5. Reporting and Documentation:
      • Generate Reports: Produce weekly and monthly reports on the status of expiring ads and the success rate of renewal reminders.
      • Track Metrics: Measure the effectiveness of renewal reminders by tracking open rates, response rates, and renewal rates, and suggest improvements to optimize future campaigns.
      • Record Keeping: Maintain detailed records of all segmentation activities, reminders sent, responses received, and renewal confirmations.
    6. Process Improvement:
      • Suggest Enhancements: Continuously evaluate and suggest improvements to the ad renewal segmentation process, ensuring it is as efficient and user-friendly as possible.
      • Tech Integration: Work with the tech team to enhance software features that could automate or simplify the reminder process.

    Required Skills and Qualifications:

    • Experience: Previous experience in customer service, marketing, or advertising platforms is preferred.
    • Technical Skills: Proficient with Microsoft Excel and any customer relationship management (CRM) software. Familiarity with the SayPro Classified software is a plus.
    • Communication Skills: Excellent written and verbal communication skills for effectively sending reminders and assisting advertisers.
    • Attention to Detail: Ability to identify and prioritize key actions based on data, with a strong focus on ensuring reminders are sent out in a timely manner.
    • Time Management: Strong organizational and time-management skills to handle multiple tasks efficiently under tight deadlines.
    • Problem-Solving: Ability to handle any challenges related to the ad renewal process and resolve them promptly.

    Key Performance Indicators (KPIs):

    • Timeliness of Reminders: Ensure reminders are sent to 100% of advertisers whose ads are set to expire within the 15-day window.
    • Renewal Conversion Rate: Monitor the percentage of advertisers who renew their ads after receiving reminders. Aim for a high conversion rate.
    • Customer Satisfaction: Track customer satisfaction and response times, aiming for a quick and efficient resolution to any issues faced by advertisers.
    • Engagement Metrics: Analyze the effectiveness of different reminder channels (email, SMS, etc.) and provide recommendations for optimization based on open rates and click-through rates.

    Working Conditions:

    • Full-Time: This is a full-time position with a regular working schedule.
    • Remote/Office: This position may require you to work from the SayPro Classified office or remotely, depending on operational needs.
    • Collaboration: You will work closely with the SayPro Marketing team, customer support, and technical staff to ensure the renewal process runs smoothly.

    About SayPro Classified:

    SayPro Classified is a leading online classifieds platform dedicated to providing an efficient and effective marketplace for users. Our goal is to offer advertisers a seamless experience and help them maintain active visibility in a competitive environment. The Classified Ad Renewal Coordinator plays a crucial role in ensuring this experience is smooth for advertisers, supporting the growth of our platform.

  • SayPro Job Description: Employees Segmentation of Advertisers

    SayPro Job Description: Employees Segmentation of Advertisers

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title: Advertiser Segmentation Specialist
    Department: SayPro Classifieds Marketing Team
    Reports To: Marketing Manager – SayPro Classified Office
    Location: Remote/Office-Based
    Employment Type: Full-Time / Part-Time

    Job Overview:

    The Advertiser Segmentation Specialist is responsible for reviewing and segmenting the list of advertisers based on ad expiration dates for the SayPro Monthly Classified Renewal Reminders under the SayPro Marketing Royalty SCMR initiative. This role is crucial in ensuring that advertisers are reminded in a timely and efficient manner about ad renewals, enhancing user engagement, and maximizing revenue from classified ads.

    The position involves managing advertiser data, segmenting advertisers according to their ad expiration timelines, and ensuring reminders for ad renewals are sent out regularly. The specialist will work closely with the SayPro Marketing and SCMR teams to ensure the renewal reminder process is streamlined and accurate.

    Key Responsibilities:

    1. Review Advertiser Data:
      • Regularly access and review the SayPro Monthly January SCMR-5 report, ensuring all advertisers’ ad expiration dates are accurately recorded.
      • Verify advertiser details, including ad type, category, duration, and any relevant notes that may impact the renewal process.
    2. Segment Advertisers:
      • Segregate the list of advertisers into categories based on the expiration dates of their ads. These categories may include:
        • Immediate Expiry (ads expiring within 7 days)
        • Upcoming Expiry (ads expiring within 15 to 30 days)
        • Long-term Expiry (ads expiring in over 30 days)
      • Ensure that segmentation is carried out systematically for efficient communication and reminder targeting.
    3. Create Targeted Communication Lists:
      • Based on the segmented list, create targeted email and notification lists for the SayPro Monthly Classified Renewal Reminders.
      • Ensure that the right groups of advertisers are sent the appropriate renewal reminders at the correct time, according to their ad expiration window.
    4. Coordinate with Marketing Team:
      • Collaborate with the SayPro Marketing team to schedule and ensure timely delivery of renewal reminders.
      • Work with the Marketing Royalty SCMR to include any special offers, incentives, or updates that may be relevant for advertisers at the time of renewal.
    5. Monitor and Track Ad Renewals:
      • Keep track of which advertisers have renewed their ads and update the segmented list accordingly.
      • Provide regular feedback on renewal rates to the Marketing Manager to help refine strategies and improve overall renewal performance.
    6. Data Integrity and Accuracy:
      • Maintain the integrity and accuracy of advertiser data throughout the segmentation and reminder process.
      • Ensure that data discrepancies are promptly identified and corrected to avoid errors in renewal reminders.
    7. Reporting and Analysis:
      • Generate periodic reports on the effectiveness of the renewal reminder process, including open rates, response rates, and overall renewal statistics.
      • Provide insights into any trends or patterns observed in the advertiser behavior that may assist in future marketing campaigns.
    8. Support in Ad Renewal Campaigns:
      • Assist in the development and execution of ad renewal campaigns that may include promotions, discounts, or special features aimed at encouraging more renewals.
      • Help track the success of renewal campaigns and offer suggestions for improvement.

    Qualifications:

    • Education:
      • A Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is preferred. However, relevant experience in a similar role can substitute for formal education.
    • Experience:
      • At least 1-2 years of experience in digital marketing, customer relationship management (CRM), or a similar field.
      • Experience with customer data segmentation and email marketing platforms (e.g., Mailchimp, HubSpot) is an advantage.
    • Skills:
      • Strong analytical skills with the ability to segment and categorize data efficiently.
      • Proficiency in Microsoft Excel or similar spreadsheet tools.
      • Familiarity with CRM systems and email marketing tools is a plus.
      • Excellent communication skills, both written and verbal.
      • High attention to detail and accuracy.
      • Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
    • Personal Attributes:
      • Proactive and solution-oriented, with a focus on improving processes.
      • Strong team player with a collaborative approach.
      • Ability to work independently and take ownership of assigned tasks.

    Work Environment:

    • The Advertiser Segmentation Specialist will work primarily in an office setting or remotely, depending on the company’s structure.
    • The role may involve occasional meetings with the SayPro Marketing team, SCMR team, and other departments.

    Performance Metrics:

    • Segmentation Accuracy: Regular checks to ensure accuracy in the segmentation of advertisers based on ad expiration dates.
    • Renewal Reminders Timeliness: Ensuring that renewal reminders are sent in line with the segmented categories and timelines.
    • Ad Renewal Rate: Tracking how effective the segmentation and renewal reminders are in encouraging ad renewals.
    • Reporting and Feedback: Timely and effective reporting of renewal statistics and any areas for improvement.

    Benefits:

    • Competitive salary.
    • Opportunity for career growth within the marketing team.
    • Access to SayPro’s learning and development resources.

    By fulfilling these responsibilities, the Advertiser Segmentation Specialist plays an essential role in helping SayPro streamline its ad renewal processes, ultimately contributing to the continued success of SayPro’s advertising platform and customer satisfaction.

  • SayPro Job Description for Employees Campaign Planning

    SayPro Job Description for Employees Campaign Planning

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Job Title: Campaign Planner for Ad Renewal Reminders

    Department: Marketing

    Location: SayPro Classified Office

    Reports to: Marketing Manager

    Job Purpose: The Campaign Planner for Ad Renewal Reminders is responsible for developing a structured schedule and plan to send renewal reminders to all active advertisers whose ads are due for renewal. This role is critical to ensuring advertisers remain engaged with SayPro Classifieds and that their ads continue to run smoothly, contributing to ongoing revenue generation through ad renewals.

    Key Responsibilities:

    1. Campaign Schedule Development:
      • Develop and manage a detailed schedule for sending out renewal reminders to advertisers.
      • Coordinate with the SayPro Marketing team to ensure reminders are sent on time and follow a consistent schedule each month (specifically tied to the SayPro Monthly January SCMR-5).
      • Monitor ad expiration dates and ensure reminders are triggered in advance, providing adequate time for advertisers to renew their ads.
      • Ensure that reminders align with SayPro’s marketing calendar and adhere to the timeline for sending out monthly renewal reminders.
    2. Coordination with Marketing and Customer Support Teams:
      • Collaborate with the Marketing and Customer Support teams to ensure that renewal reminders are clear, engaging, and actionable.
      • Work with the Marketing team to create personalized and compelling email content for each reminder, ensuring it reflects the brand tone and message.
      • Ensure that reminders include all necessary details, such as ad renewal links, payment information, and relevant promotional offers (if applicable).
      • Coordinate with Customer Support to resolve any issues advertisers might face during the renewal process.
    3. Tracking and Monitoring Campaign Performance:
      • Track the effectiveness of each reminder campaign by monitoring open rates, click-through rates, and renewal rates.
      • Use data to analyze the performance of reminders and suggest improvements for future campaigns.
      • Report on campaign results to the Marketing Manager and make recommendations for optimizing renewal reminder strategies.
    4. Adherence to the SayPro Monthly Classified Renewal Reminders Process (SCMR-5):
      • Ensure that all actions align with the SayPro Monthly Classified Renewal Reminders process under the SayPro Marketing Royalty SCMR (SayPro Classified Marketing and Royalty Schedule).
      • Maintain accurate records of all campaigns, including reminders sent, responses received, and successful ad renewals.
      • Ensure compliance with SayPro’s internal processes for renewal reminders and reporting.
    5. Automation and Tools Management:
      • Work with the IT team to ensure the proper setup and functionality of automated email systems to send out renewal reminders.
      • Ensure that the email system can handle segmentation, personalization, and scheduling of renewal reminder emails based on advertisers’ renewal dates.
      • Test the system regularly to ensure it works smoothly and efficiently, making necessary adjustments as needed.
    6. Continuous Improvement:
      • Stay up to date with best practices in email marketing, campaign planning, and customer engagement to continually improve the renewal reminder process.
      • Suggest and implement new strategies to enhance engagement with advertisers and increase renewal rates, such as incorporating discounts, special offers, or new features in the reminder emails.

    Qualifications:

    • Education: Bachelor’s degree in Marketing, Communications, or related field.
    • Experience: Minimum of 2-3 years of experience in campaign planning, digital marketing, or a similar role, with a focus on email marketing or customer retention strategies.
    • Skills:
      • Strong understanding of email marketing tools and CRM platforms (e.g., Mailchimp, HubSpot, Salesforce).
      • Excellent project management and organizational skills to coordinate multiple campaigns and deadlines.
      • Strong communication and writing skills to craft compelling, clear, and persuasive email content.
      • Data-driven mindset with the ability to analyze and report on campaign performance.
      • Ability to work collaboratively across teams (Marketing, IT, and Customer Support).

    Key Competencies:

    • Attention to Detail: Ensures all aspects of the campaign are accurately planned and executed.
    • Time Management: Effectively prioritizes tasks and manages multiple campaigns simultaneously to meet deadlines.
    • Problem-Solving: Addresses any issues that arise during the renewal process or with the automation system.
    • Customer Focus: Keeps the advertiser experience at the forefront, ensuring the reminder process is smooth, clear, and beneficial for advertisers.
    • Proactive Thinking: Identifies opportunities to enhance the renewal reminder process or add value to the advertiser experience.

    Work Environment:

    • Full-time, office-based with flexible working options depending on the team’s needs.
    • Collaborative, dynamic, and fast-paced environment with a strong focus on innovation and customer satisfaction.

    Additional Information:

    • Compensation: Competitive salary with performance-based incentives.
    • Training: Ongoing training and development opportunities to enhance skills and knowledge in marketing and campaign management.

    This role is essential in maintaining a high level of advertiser satisfaction and ensuring that the SayPro Classifieds platform continues to generate revenue through effective ad renewals. The Campaign Planner for Ad Renewal Reminders will play a pivotal role in sustaining advertiser engagement and ensuring the seamless execution of monthly reminder campaigns.

  • SayPro Job Description for Employees

    SayPro Job Description for Employees

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Registration and Login: Implement user registration and login features by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position: Analytics and Monitoring Specialist

    Department: SayPro Classified Office
    Location: [Office Location]
    Reporting to: SayPro Marketing Royalty SCMR Manager
    Job Type: Full-Time
    Date: [Insert Date]


    Job Overview:

    The Analytics and Monitoring Specialist will be responsible for setting up tracking tools and monitoring systems to oversee the registration and login activities within the SayPro Monthly Classified platform. The specialist will focus on identifying trends, spotting potential issues, and improving the user experience by analyzing user behavior data. This role plays a critical part in ensuring the successful implementation of user registration and login features under the SayPro Monthly January SCMR-5 initiative, managed by the SayPro Classified Office in collaboration with the SayPro Marketing Royalty SCMR department.

    Key Responsibilities:

    1. Tracking Tools Setup and Integration:
      • Set up and configure appropriate tracking tools, such as Google Analytics, Hotjar, or proprietary solutions, to monitor user registration and login activities.
      • Integrate tracking features within the classified platform, ensuring that all data points related to user activity (e.g., sign-ups, logins, failed attempts) are captured.
      • Work with developers to ensure proper coding and implementation of tracking scripts on all user registration/login pages.
    2. Data Collection and Analysis:
      • Collect and analyze data on registration and login trends, identifying key metrics (e.g., registration success rate, time spent on registration page, bounce rate, login failures).
      • Monitor real-time user activities, ensuring that all tracking tools function correctly and that user journeys are being recorded without interruptions.
      • Analyze patterns in user behavior to identify potential barriers to registration and login, such as technical issues or confusing user interface elements.
    3. Trend Identification and Reporting:
      • Develop reports based on analytics, highlighting trends and changes in registration/login activities over time.
      • Present actionable insights to the SayPro Marketing Royalty SCMR team regarding any issues or improvements needed in the registration and login process.
      • Provide monthly reports on user engagement related to the January SCMR-5 campaign, focusing on registration and login performance.
    4. Identifying Issues and Troubleshooting:
      • Quickly identify any technical issues, user experience problems, or glitches that may hinder the registration or login process.
      • Work with the development team to troubleshoot and resolve issues, ensuring minimal disruption to user experience.
      • Provide suggestions for enhancements to optimize the registration and login flow, based on data insights.
    5. Collaboration and Continuous Improvement:
      • Collaborate with the SayPro Classified Office and SayPro Marketing Royalty SCMR teams to align on goals and KPIs for the January SCMR-5 initiative.
      • Contribute to the planning and execution of optimization efforts for improving the registration/login processes, aiming to increase user conversion rates and reduce dropout rates.
      • Actively participate in brainstorming sessions to propose new features, tools, or processes to enhance the user registration and login experience.
    6. User Experience Monitoring:
      • Use analytics data to assess the overall user experience with the registration and login features, ensuring that the process is smooth, intuitive, and efficient.
      • Identify any friction points in the user journey that may lead to abandoned registrations or unsuccessful logins and suggest appropriate improvements.
    7. Continuous Monitoring and Performance Optimization:
      • Monitor the performance of the registration and login features continuously to ensure consistent functionality and user satisfaction.
      • Track key performance indicators (KPIs) such as user retention, registration conversion rate, and time to login, adjusting tracking settings or tools as needed to reflect any changes in user behavior.
    8. Documentation and Best Practices:
      • Maintain documentation of the tracking tools setup, analytics reports, and troubleshooting steps for future reference and team training.
      • Develop and implement best practices for tracking and monitoring user data to ensure consistency and data accuracy.

    Required Skills and Qualifications:

    • Bachelor’s Degree in Marketing, Data Analytics, Information Technology, or a related field.
    • Proven experience in web analytics, tracking tool implementation, and user behavior analysis.
    • Strong understanding of tools like Google Analytics, Hotjar, Mixpanel, or similar analytics platforms.
    • Technical proficiency in HTML, JavaScript, and experience working with web developers to implement tracking scripts.
    • Familiarity with user experience (UX) principles and the ability to analyze and optimize registration/login features.
    • Ability to interpret and visualize data to create actionable insights.
    • Strong problem-solving skills, with the ability to quickly identify issues and develop solutions.
    • Excellent communication and reporting skills to present findings to both technical and non-technical teams.
    • Ability to work collaboratively with cross-functional teams, including development, marketing, and product management.

    Preferred Qualifications:

    • Experience working on user registration or login projects in an e-commerce or classified ads environment.
    • Knowledge of data privacy laws and regulations related to tracking user data (e.g., GDPR, CCPA).
    • Familiarity with A/B testing tools and methodologies for testing registration/login features.
    • Proficiency in using Excel or other data analysis tools for creating detailed reports and insights.

    Work Environment:

    • Office-based with occasional remote work flexibility.
    • Collaborative, fast-paced environment with a focus on continuous improvement and optimization.

    How to Apply:

    Interested candidates should submit their resume and a cover letter outlining their experience with user behavior analytics and tracking tools to [Insert Email or Application Link].


    Note: This job description is a comprehensive guide for the role of the Analytics and Monitoring Specialist for SayPro’s Monthly January SCMR-5 initiative. This role requires a proactive individual with strong analytical skills, a keen eye for detail, and the ability to collaborate effectively across teams to improve the user experience in registration and login features.

  • SayPro Job Description for Employees

    SayPro Job Description for Employees

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Registration and Login: Implement user registration and login features by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title: User Security and Privacy Specialist
    Department: Security & Privacy
    Location: SayPro Classified Office
    Reports to: SayPro Marketing Royalty SCMR, SayPro Monthly Classified
    Employment Type: Full-Time


    Overview:

    As a User Security and Privacy Specialist at SayPro, you will play a pivotal role in ensuring the integrity and safety of user data, particularly in the context of the user registration and login systems for SayPro Classified. Your primary responsibility will be to work closely with the security team and other relevant departments, including SayPro Marketing and SayPro Classified Office, to ensure that the system adheres to the latest security protocols and best practices.

    You will ensure the protection of user data and privacy, monitor system performance, and recommend improvements based on emerging security trends. This role will focus on SayPro’s Monthly January SCMR-5 project, which aims to enhance user registration and login features.


    Key Responsibilities:

    1. Collaboration with Security Teams:
      • Work with SayPro’s security team to design and implement a secure and compliant user registration and login system.
      • Ensure that the system is aligned with current security protocols, including encryption, two-factor authentication, and user identity verification.
      • Regularly review and update security features to adhere to best practices and address potential vulnerabilities.
    2. Data Privacy Protection:
      • Ensure that user data is protected according to SayPro’s security policies and relevant privacy regulations (e.g., GDPR, CCPA).
      • Regularly audit the system for data breaches, leaks, and unauthorized access.
      • Implement measures such as data anonymization or encryption to safeguard user information.
    3. Secure User Authentication:
      • Lead the implementation of secure login systems, including password management, multi-factor authentication (MFA), and social login features, as needed.
      • Work closely with SayPro Marketing Royalty SCMR to ensure the system is both user-friendly and secure.
      • Conduct regular penetration tests and vulnerability assessments to identify and mitigate any potential risks.
    4. System Monitoring and Incident Response:
      • Monitor user registration and login processes in real-time to detect and respond to any unusual or unauthorized activities.
      • Investigate security incidents related to user registration and login, including fraudulent account creation, login breaches, or data theft.
      • Prepare incident reports and propose improvements to prevent similar occurrences in the future.
    5. User Experience & Security Balancing:
      • Ensure a smooth user experience during the registration and login process, balancing convenience with robust security measures.
      • Work with the SayPro Classified Office team to test new features and provide feedback on potential security improvements without disrupting the user journey.
    6. Compliance and Documentation:
      • Stay updated on evolving security regulations and privacy laws to ensure SayPro remains compliant.
      • Document security policies, procedures, and user guidelines to be shared with internal teams and users.
      • Assist in the creation of end-user security training to help users protect their accounts.
    7. Security Best Practices Implementation:
      • Promote and implement secure coding practices for the development of registration and login features.
      • Ensure that all third-party integrations used in the login process are secure and comply with SayPro’s security standards.
      • Manage the configuration of login features to prevent common threats such as brute force attacks and credential stuffing.
    8. Collaboration with SayPro Marketing Royalty SCMR:
      • Assist the marketing team in aligning the registration and login features with SayPro’s business goals and security expectations.
      • Collaborate on security-related marketing communications, ensuring that users are aware of the features and benefits related to account protection.

    Required Skills and Qualifications:

    • Education: Bachelor’s degree in Computer Science, Cybersecurity, or a related field.
    • Experience:
      • Minimum of 3 years of experience in user security, with a focus on login and registration systems.
      • Experience with secure authentication technologies (OAuth, SAML, OpenID, etc.) and tools like multi-factor authentication (MFA).
      • Familiarity with security best practices, such as Secure Sockets Layer (SSL), encryption, and tokenization.
      • Experience with privacy laws, such as GDPR, CCPA, and HIPAA.
    • Technical Skills:
      • Proficiency in programming languages such as Python, JavaScript, or PHP.
      • Strong knowledge of security protocols, risk assessment, and penetration testing tools.
      • Experience with monitoring tools, such as intrusion detection systems (IDS) and security information and event management (SIEM) software.
    • Soft Skills:
      • Strong problem-solving abilities and attention to detail.
      • Excellent communication skills to work across departments and with stakeholders.
      • Ability to remain calm and composed in the event of security incidents.

    Desired Attributes:

    • Certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Privacy Professional (CIPP) are a plus.
    • A proactive mindset with the ability to stay ahead of emerging security threats and vulnerabilities.
    • Strong collaboration skills and the ability to work effectively in cross-functional teams.

    Performance Metrics:

    • System Security:
      • Maintain a high level of user data security and reduce the number of reported security incidents related to registration and login.
    • User Experience:
      • Ensure a seamless and user-friendly registration and login process without compromising security.
    • Compliance:
      • Maintain full compliance with applicable privacy and security regulations.

    Working Conditions:

    • Full-time, in-office position.
    • May require after-hours support during security incidents or system updates.

    Salary: Competitive salary based on experience.
    Benefits: Health insurance, retirement plan, and other company perks.

    Application Deadline: Open until filled.


    This position is essential to ensuring that SayPro maintains its reputation for securing user data while enhancing the user experience. If you are passionate about privacy and security and thrive in a fast-paced environment, we encourage you to apply and be a part of our dedicated team.