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SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

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  • SayPro Job Description – SayPro Staff Responsibilities

    SayPro Job Description – SayPro Staff Responsibilities

    SayPro Monthly March SCMR-5 SayPro Quarterly Classified Geolocation Features Management by SayPro Classified Office under SayPro Marketing Royalty

    1. Primary Role Purpose

    The SayPro Staff member is responsible for setting up and managing tracking tools to ensure that all advertising campaigns—especially those related to SayPro Monthly (March SCMR-5) and SayPro Quarterly Classified Geolocation Features—are accurately monitored and evaluated. This role supports campaign optimization and strategic decision-making within the SayPro Classified Office under the governance of SayPro Marketing Royalty.

    2. Key Responsibilities

    A. Set Up Tracking Tools

    • Configure and maintain campaign tracking infrastructure.
    • Set up and manage UTM parameters, conversion goals, and pixel tracking for:
      • Google Analytics
      • Facebook Ads Manager
      • SayPro internal tracking systems
    • Ensure integrations are working seamlessly across platforms.
    • Collaborate with developers or external vendors if code placement or technical troubleshooting is required.

    B. SayPro Monthly – March SCMR-5 Tracking

    • Work specifically on monthly advertising reports for the March SCMR-5 campaigns.
    • Verify all monthly marketing initiatives are tagged and tracked.
    • Prepare performance metrics for monthly review meetings.
    • Assist in optimization suggestions based on collected data.

    C. SayPro Quarterly Classified Geolocation Features Management

    • Monitor traffic and engagement across geolocation-enabled classified ads.
    • Use analytics tools to report on regional ad performance (click-throughs, time-on-page, bounce rate, etc.).
    • Recommend geographic adjustments to marketing focus based on data trends.
    • Coordinate quarterly updates and testing for all geolocation functionality in classified ads.

    D. Reporting and Data Presentation

    • Generate regular tracking reports (weekly, monthly, quarterly).
    • Visualize data using tools such as Google Data Studio or equivalent.
    • Present data in meetings with the SayPro Marketing Royalty team.
    • Ensure accuracy and timeliness of all reported data.

    E. Compliance and Privacy

    • Ensure all tracking practices comply with global data protection standards (e.g., GDPR, POPIA).
    • Maintain transparency in data collection methods and consent policies across SayPro platforms.

    3. Required Skills and Competencies

    • Strong knowledge of Google Analytics, Google Tag Manager, and Facebook Ads Manager.
    • Familiarity with location-based marketing and geotargeting principles.
    • Strong attention to detail and analytical thinking.
    • Ability to troubleshoot issues with tracking codes and data accuracy.
    • Proficient in Excel/Google Sheets and data visualization platforms.
    • Team player with excellent communication skills.

    4. Qualifications and Experience

    • Diploma or degree in Marketing, Digital Media, IT, or related field.
    • At least 2 years of experience in digital marketing analytics or tracking operations.
    • Previous experience with classified ad platforms and geolocation features is highly advantageous.

    5. Performance Indicators

    • 100% accurate campaign tracking setup across all required tools.
    • Timely and comprehensive tracking reports submitted monthly and quarterly.
    • Demonstrated improvement in campaign ROI and user engagement through geolocation analysis.
    • Minimal errors or data gaps across analytics platforms.
    • Compliance with internal SayPro standards and external data privacy regulations.
  • SayPro Job Search Websites

    SayPro Job Search Websites

  • SayPro Job Search & Career Services

    SayPro Job Search & Career Services

  • SayPro Job Fairs & Career Events

    SayPro Job Fairs & Career Events

  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Title: Messaging System Feedback Monitor & Enhancements Coordinator
    Department: SayPro Classified Office under SayPro Marketing Royalty
    Report Reference: SayPro Monthly March SCMR-5
    Project Name: SayPro Monthly Classified User Communication
    Primary Goal: Enable direct messaging between users and admins; monitor and improve communication system based on user feedback.

    Position Purpose

    The Messaging System Feedback Monitor & Enhancements Coordinator is responsible for collecting, analyzing, and reporting on user feedback related to the messaging system in SayPro’s Classified platform. The position aims to drive continuous improvement by proposing actionable system enhancements to improve user experience, efficiency, and communication effectiveness between users and administrators.

    Key Responsibilities

    1. Monitor and Collect Feedback
      • Actively track and compile user feedback from the SayPro Classified messaging interface.
      • Monitor tickets, messages, emails, reviews, and survey responses related to user-admin communication.
      • Use analytics tools (e.g., SayPro Feedback Tracker or Google Forms reports) to visualize trends and common issues.
    2. Analyze and Report Findings
      • Analyze recurring issues, user complaints, and suggested features from feedback.
      • Prepare monthly reports highlighting key findings, aligned with SayPro Monthly SCMR-5 guidelines.
      • Present findings in a clear, actionable format using dashboards or structured reports.
    3. Collaborate Across Departments
      • Coordinate with the SayPro IT and Development teams to understand technical feasibility of proposed enhancements.
      • Liaise with SayPro Marketing Royalty team to align communication standards and branding in messaging templates.
      • Work closely with the Customer Support and Training divisions to ensure user concerns are accurately translated into system improvements.
    4. Propose System Enhancements
      • Identify short-term tweaks and long-term feature improvements for the messaging system.
      • Prioritize recommendations based on severity, frequency of feedback, and user impact.
      • Create structured documentation (feature briefs or enhancement proposals) for development and decision-making purposes.
    5. Test and Validate Enhancements
      • Support beta testing of new messaging features or improvements.
      • Gather post-deployment feedback to validate the effectiveness of changes.
      • Ensure enhancements meet user needs and align with SayPro’s communication standards.
    6. User Communication Strategy
      • Develop user guides or FAQ updates explaining new features or fixes.
      • Assist in designing notification templates, auto-replies, and message flows that enhance clarity and professionalism.
      • Contribute to quarterly webinars or newsletters highlighting communication feature upgrades.

    Key Performance Indicators (KPIs)

    • Percentage reduction in repeated complaints/issues over time.
    • User satisfaction ratings related to the messaging system.
    • Number of successfully implemented enhancements per quarter.
    • Timeliness and quality of feedback reports submitted.
    • Engagement and feedback from internal stakeholders on improvement proposals.

    Required Qualifications

    • Diploma or higher qualification in Communication, IT Systems, Customer Relations, or equivalent.
    • Proven experience in user feedback collection and product/system improvement.
    • Familiarity with messaging platforms and communication workflows.
    • Strong analytical and reporting skills (Google Sheets, dashboards, etc.).
    • Excellent communication and cross-functional collaboration abilities.

    Preferred Skills

    • Experience with classified ad systems or marketplace platforms.
    • Knowledge of SayPro systems and internal communication standards.
    • Basic UI/UX understanding or experience in working with dev teams on front-end improvements.
    • Familiarity with project management tools (e.g., Trello, Monday.com).

    Reporting Line

    This role reports directly to the SayPro Classified Office Manager and works closely with the SayPro Marketing Royalty Feedback and Development Team.

  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Department: SayPro Classified Office
    Reporting to: SayPro Marketing Royalty
    Project Name: SayPro Monthly March SCMR-5
    Initiative: SayPro Monthly Classified User Communication
    Position Type: Internal – SayPro Employee
    Working Hours: Full-Time / As Allocated
    Location: Remote / SayPro HQ (as applicable)

    Job Purpose:

    To monitor, analyze, and report on classified communication trends between users and admins, focusing on the effectiveness of the new direct messaging system enabled under the SayPro Monthly Classified User Communication initiative. The incumbent will generate weekly reports summarizing communication volume, admin response times, and user satisfaction. These reports will help the SayPro Marketing Royalty team optimize communication protocols and enhance user engagement.

    Key Responsibilities:

    1. Weekly Communication Reporting

    • Collect and compile data on:
      • Total communication volume (messages sent/received).
      • Average admin response time.
      • Resolution rates and pending messages.
      • Number of unique users engaging in messaging.
    • Generate a standardized weekly performance report every Friday.
    • Use graphs, metrics, and qualitative summaries to present data clearly.
    • Submit reports directly to the SayPro Marketing Royalty team.

    2. User Satisfaction Monitoring

    • Create and distribute post-interaction surveys to users after admin communication.
    • Analyze feedback using quantitative (ratings) and qualitative (comments) methods.
    • Identify user pain points or recurring communication issues.
    • Include satisfaction summaries in weekly reports.

    3. Admin Response Evaluation

    • Audit admin replies for:
      • Timeliness.
      • Relevance and clarity.
      • Professional tone.
    • Coordinate with the Classified Office to provide feedback to admins when needed.
    • Highlight high-performing admin communication for recognition.

    4. Platform Monitoring & Issue Escalation

    • Monitor SayPro’s messaging system daily for:
      • Downtime or bugs.
      • Misuse (spam, inappropriate messages).
    • Escalate unresolved technical issues to SayPro IT Support.
    • Keep classified management informed of user trends or concerns.

    5. System Optimization Recommendations

    • Based on weekly trends and user feedback:
      • Propose new features or improvements to the messaging system.
      • Recommend changes in admin training or communication procedures.
    • Present findings in monthly summary meetings with SayPro Marketing Royalty.

    Key Deliverables:

    • Weekly communication analytics report (including volume, response, and satisfaction data).
    • Monthly executive summary with visual performance trends.
    • Survey feedback documentation.
    • List of flagged communication issues and follow-up actions.
    • Admin performance insights report (optional on request).

    Skills & Competencies Required:

    • Strong data analysis and reporting skills (Excel, Google Sheets, or data dashboards).
    • Familiarity with customer engagement tools and communication platforms.
    • Excellent written communication and presentation skills.
    • Experience with customer satisfaction surveys and data interpretation.
    • Ability to work independently and collaboratively.
    • Detail-oriented, with an analytical mindset.

    Preferred Qualifications:

    • Diploma or Degree in Marketing, Communication, Data Analytics, or a related field.
    • 1+ year experience in digital communication monitoring or customer service reporting.
    • Prior exposure to classified ad platforms or community engagement projects is a plus.
  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Title: User Communication Flow Specialist – Auto-Reply and Template Integration
    Department: SayPro Classified Office – SayPro Marketing Royalty
    Report To: SayPro Classified Communication Manager
    Reference: SayPro Monthly March SCMR-5 – User Communication Optimization Initiative

    Job Purpose

    To enhance the efficiency, consistency, and responsiveness of user communications within the SayPro Classified Platform. This role focuses on integrating automated replies and creating a robust library of template responses to address frequently asked questions. Additionally, the role facilitates seamless direct messaging between users and administrators, ensuring optimal user support and satisfaction.

    Key Responsibilities

    1. Optimize Communication Flow

    • Analyze existing communication logs to identify common queries from users.
    • Develop streamlined communication workflows that reduce response time.
    • Integrate automated response tools within SayPro’s communication systems (email, chatbot, user inbox, etc.).

    2. Design & Implement Auto-Reply Mechanisms

    • Create rules and triggers for automatic replies based on keywords or inquiry categories.
    • Set up intelligent auto-response systems for off-hours and peak traffic periods.
    • Ensure responses are aligned with SayPro’s tone and branding.

    3. Template Response Library Development

    • Draft a set of standardized template responses for frequently asked questions (FAQs) such as:
      • Account registration and login
      • Ad posting and moderation
      • Subscription and pricing inquiries
      • Report abuse or fraudulent listings
    • Regularly update templates based on user feedback and new FAQs.

    4. Direct Messaging System Coordination

    • Work with IT and UX teams to enable and improve the “Direct Messaging” feature between users and SayPro Admins.
    • Ensure admin inboxes are categorized, prioritized, and delegated for quick resolution.
    • Set response time SLAs (Service Level Agreements) for admin-user messages.

    5. Monitor & Report

    • Track performance metrics such as response time, resolution rate, and user satisfaction.
    • Provide monthly updates to the SayPro Marketing Royalty on communication performance improvements.
    • Flag unresolved or complex issues for escalation.

    6. Training & Support

    • Train internal staff and admin users on using the new communication features and templates.
    • Provide guidelines and updates as new templates or auto-reply protocols are introduced.

    Key Deliverables

    • Auto-reply integration system live on all classified user contact points.
    • Fully populated FAQ response template library.
    • Operational direct messaging interface between users and admins.
    • Monthly Communication Performance Report (MCPR) submitted under SCMR-5 objectives.

    Required Skills and Qualifications

    • Proven experience in customer support operations, CRM platforms, or communication automation tools.
    • Familiarity with classified ad platforms or online marketplaces.
    • Strong writing skills with the ability to convey tone and clarity in templates.
    • Basic technical knowledge of chatbot or messaging integration (e.g., Zendesk, Intercom, Crisp, Tidio, etc.).
    • Organizational and project management skills.

    Key Performance Indicators (KPIs)

    • Average user query response time (Target: < 4 hours)
    • First response resolution rate (Target: 70%+)
    • Template coverage rate of FAQs (Target: 95%)
    • Admin response rate within SLA (Target: 90% adherence)
    • User satisfaction rating post-interaction (Target: 4.5/5)

    Work Environment

    • Hybrid: Remote and in-office collaboration with the SayPro Classified Office.
    • Coordination with IT, Product Development, and Customer Experience teams.
    • Fast-paced, feedback-driven, and user-focused communication culture.
  • SayPro Job Description: Secure Messaging System Oversight

    SayPro Job Description: Secure Messaging System Oversight

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Department: SayPro Classified Office
    Unit: SayPro Marketing Royalty
    Project Code: SCMR-5 (SayPro Monthly Classified User Communication – March Edition)
    Position Title: Secure Messaging System Administrator / Officer
    Reporting to: Head of SayPro Marketing Royalty and SayPro Classified Office Lead

    Objective

    Ensure the integrity, confidentiality, and availability of the internal classified user communication platform by maintaining robust security protocols. This includes enabling and safeguarding direct messaging functionalities between users and administrators while strictly protecting users’ personal information.

    Key Responsibilities

    1. System Monitoring and Intrusion Prevention
      • Continuously monitor all message exchanges within the classified system.
      • Implement firewalls, anti-spam filters, and real-time threat detection tools.
      • Identify and respond to unusual messaging behaviors or potential breaches.
    2. Data Privacy Enforcement
      • Ensure all user communication data complies with SayPro’s data privacy policies and international data protection regulations (e.g., POPIA, GDPR).
      • Obfuscate user identifiers where necessary and enforce role-based access control (RBAC) for admin users.
      • Encrypt stored and in-transit messages using industry-standard cryptographic methods.
    3. User and Admin Communication Enablement
      • Maintain and enhance the system that allows secure direct messaging between users and verified SayPro administrators.
      • Authenticate admin identities and verify user accounts to prevent impersonation and scams.
      • Provide an interface that supports chat moderation, reporting, and secure archiving of all communications.
    4. Compliance and Audit Readiness
      • Maintain logs of all administrative message interactions and security-related actions for audit and legal traceability.
      • Participate in monthly internal audits to evaluate the effectiveness of the implemented security controls.
    5. Training and Awareness
      • Conduct awareness sessions and training workshops for SayPro admins and support staff on safe communication practices.
      • Develop guidelines and documentation for end-users on how to communicate securely within the platform.
    6. Incident Response and Resolution
      • Serve as the point of contact for all communication-related security incidents.
      • Investigate security breaches or suspected threats, report findings to the SayPro Classified Office, and implement corrective measures.
      • Coordinate with SayPro IT Security for major escalations or systemic vulnerabilities.

    Key Performance Indicators (KPIs)

    • 100% encrypted communication channels between users and admins.
    • Zero successful data breaches or unauthorized access events reported monthly.
    • 100% compliance with internal communication policies and external data protection laws.
    • Response to flagged incidents within 2 hours during working hours.
    • Minimum 90% satisfaction rate from internal audits and user feedback related to secure messaging.

    Required Skills and Qualifications

    • Bachelor’s degree in Information Technology, Cybersecurity, or a related field.
    • Minimum 2 years’ experience in secure messaging systems or user data protection roles.
    • Familiarity with encryption protocols, server security, and secure API integration.
    • Knowledge of data protection regulations (GDPR, POPIA, etc.).
    • Strong analytical and communication skills.
    • Certification in cybersecurity (e.g., CEH, CompTIA Security+) is an added advantage.

    Work Environment and Tools

    • Use of SayPro’s internal classified system dashboard and admin panel.
    • Security monitoring tools such as Splunk, Wireshark, and endpoint protection platforms.
    • Weekly briefings with the SayPro Classified Office and Marketing Royalty Strategy Team.

    Role Impact

    This position is critical to ensuring that SayPro Classified’s communication system remains trustworthy, efficient, and safe, directly impacting user confidence, legal compliance, and SayPro’s brand integrity.

  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Job Title:

    SayPro Classified Communication Protocol Officer

    Department:

    SayPro Classified Office
    Under: SayPro Marketing Royalty

    Reporting To:

    SayPro Classified Communications Lead

    Work Location:

    Remote / SayPro Regional Hub (as applicable)

    Position Purpose:

    To develop, implement, and oversee standardized guidelines and communication protocols for admin responses to classified platform users, ensuring all interactions uphold SayPro’s brand tone, professionalism, and responsiveness as part of the March SCMR-5 deliverables. This role also includes enabling and supporting a seamless direct messaging system between users and SayPro admins through the Classified platform.

    Key Responsibilities:

    1. Protocol Development & Implementation

    • Draft, revise, and finalize standardized admin communication guidelines for the Classified platform.
    • Collaborate with the Marketing Royalty Team and the SayPro Legal & Compliance Unit to align messaging with branding, legal, and user experience standards.
    • Design templates for frequently asked questions, complaints, support tickets, and verification processes.
    • Create tone-of-voice guidelines for admin messaging: warm, professional, informative, and concise.

    2. Admin Training and Onboarding

    • Conduct regular workshops/webinars for all classified communication officers and moderators.
    • Ensure all admins are trained to use approved templates and scripts effectively.
    • Provide training on conflict resolution, empathy in messaging, and escalation protocols.

    3. Direct Messaging System Oversight

    • Work with the SayPro IT/Platform Development Team to implement and optimize the Direct User-Admin Messaging Feature.
    • Set operational standards for response time (e.g., first response within 24 hours).
    • Monitor and report on the functionality and user engagement with the direct messaging system.

    4. Monitoring and Quality Control

    • Perform weekly audits of admin-user communication threads to ensure consistency and compliance.
    • Identify gaps in user experience or messaging clarity and propose improvements.
    • Track admin performance through feedback metrics, user ratings, and resolution times.

    5. User Feedback and Continuous Improvement

    • Collect user feedback related to communication efficiency and tone.
    • Analyze patterns in user inquiries to suggest FAQ and automated response improvements.
    • Work closely with the marketing analytics team to optimize user communication flows.

    6. Reporting and Documentation

    • Prepare and submit monthly reports on user communication metrics as part of the March SCMR-5 and subsequent monthly reviews.
    • Maintain a central documentation hub for all protocols, updates, and approved message templates.

    Key Deliverables:

    • Complete Communication Protocol Manual by end of March.
    • Direct Messaging Feature live and fully operational.
    • 100% admin compliance to new communication guidelines by month-end audit.
    • Monthly SCMR-5 Communication Report with analysis and insights.
    • Minimum 85% user satisfaction rating in post-communication feedback surveys.

    Required Skills & Qualifications:

    • Bachelor’s degree in Communication, Marketing, Public Relations, or related field.
    • 2+ years experience in digital communication, customer service, or platform moderation.
    • Strong command of professional written English.
    • Familiarity with classified ad platforms or CRM systems is a plus.
    • Training or experience in UX writing and customer support systems (e.g., Zendesk, Intercom).

    Soft Skills:

    • Detail-oriented and highly organized.
    • Empathetic and patient communicator.
    • Strong team collaboration and cross-functional coordination.
    • Proactive in problem-solving and innovation.

    Performance Evaluation Metrics:

    • User satisfaction scores.
    • Admin protocol adherence rates.
    • Response time and resolution speed.
    • Reduction in communication-related complaints.
    • Monthly engagement and report submission punctuality.
  • SayPro Job Description

    SayPro Job Description

    SayPro Monthly March SCMR-5 SayPro Monthly Classified User Communication: Enable direct messaging between users and admins by SayPro Classified Office under SayPro Marketing Royalty

    Job Purpose

    To ensure all user queries submitted through SayPro Classified platforms are responded to promptly and professionally, maintaining a high standard of customer service. Additionally, this role is responsible for overseeing and implementing clean, descriptive, and SEO-friendly URL structures for all classified ad listings, in line with the SayPro Monthly Classified URL Strategy.

    Key Responsibilities

    1. User Query Management

    • Monitor all SayPro Classified communication channels (email, chat, contact forms) to identify incoming queries and support requests.
    • Ensure timely, accurate, and courteous responses by SayPro administrators within the specified service-level agreement (SLA).
    • Coordinate with the admin team to assign and follow up on pending tickets.
    • Maintain a log of response times and resolution rates to ensure performance tracking and reporting.
    • Identify frequently asked questions and propose content updates or FAQs to reduce repetitive queries.

    2. Customer Service Excellence

    • Uphold SayPro’s standards of customer care by ensuring every user interaction is handled with professionalism and empathy.
    • Act as a liaison between users and the relevant technical or support departments to resolve issues.
    • Provide feedback and recommend improvements to enhance the user experience based on query trends.
    • Conduct monthly performance reviews and submit customer satisfaction reports as part of SayPro Monthly SCMR-5 reporting.

    3. URL Structure Management

    • Collaborate with the Classified Office and IT teams to implement clean, descriptive URLs for all ad listings.
    • Ensure that each URL reflects the ad’s title, category, and location to boost search engine visibility (e.g., www.saypro.com/classifieds/jobs/marketing-specialist-cape-town).
    • Audit existing classified listings to identify and correct poorly structured URLs.
    • Maintain a consistent naming convention and structure across all listings as per SayPro Monthly guidelines.
    • Recommend improvements to the classified software or CMS to enhance automated URL generation.

    Required Skills & Competencies

    • Strong written and verbal communication skills.
    • High attention to detail and organizational skills.
    • Proficiency in CMS platforms and basic understanding of SEO.
    • Experience in customer support or community management.
    • Ability to handle multiple tasks and respond to user needs promptly.
    • Familiarity with web structure and content categorization.

    Reporting Line

    • Reports directly to: SayPro Marketing Royalty Lead
    • Works closely with: SayPro Classified Office Team, Admin Team, and IT/Web Development Unit

    Performance Indicators

    • Response time to user queries.
    • Customer satisfaction rating.
    • Number of resolved queries within SLA.
    • URL cleanliness and SEO compliance rate.
    • Monthly SCMR-5 report submissions and audit findings.