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SayPro Job Description for SayPro Classified User Support and Help Management
SayPro Monthly January SCMR-5 SayPro Quarterly Classified User Support and Help Management by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title:
SayPro Classified User Support and Help Management

Department:
SayPro Classified Office, SayPro Marketing Royalty SCMR

Reports To:
SayPro Classified Operations Manager

Position Overview:
The SayPro Classified User Support and Help Management role is designed to provide comprehensive assistance to individuals and businesses utilizing the SayPro Classified platform. The position requires a customer-oriented approach, ensuring that users have a seamless experience when posting ads, managing their listings, and navigating the platform. This role will handle inquiries, troubleshoot issues, and offer guidance in the effective use of SayPro’s classified services, contributing to customer satisfaction and retention.

Key Responsibilities:
1. User Support & Assistance:
  - Serve as the primary point of contact for all users seeking support related to SayPro Classified services.
  - Address and resolve user queries regarding posting ads, managing listings, and using the classified platform efficiently.
  - Provide detailed instructions, walkthroughs, and solutions for troubleshooting common issues faced by users, ensuring they can easily navigate the platform and perform required actions.
  - Offer timely support via various communication channels, including email, phone, and live chat.
2. Platform Navigation Guidance:
  - Help users understand the different features and functionalities of the classified platform, including ad creation, categorization, editing, and deletion.
  - Assist in resolving issues related to listing visibility, ad status, and ensuring that listings comply with the platform’s guidelines.
  - Walk users through best practices for maximizing the effectiveness of their ads (e.g., tips on ad descriptions, pricing strategies, and images).
3. Troubleshooting & Issue Resolution:
  - Diagnose technical issues that users may encounter while using the platform and provide practical solutions.
  - Collaborate with the technical support team to escalate unresolved issues and ensure timely resolutions.
  - Keep track of recurring technical issues and user feedback to proactively address potential improvements to the platform.
4. User Training and Education:
  - Conduct training sessions, webinars, and tutorials to help users understand the full capabilities of the SayPro Classified platform.
  - Create and update knowledge base articles, FAQs, and user guides to assist users in self-service troubleshooting and learning.
  - Offer personalized training for businesses that require more in-depth support for ad campaigns or listing management.
5. Feedback Collection and Reporting:
  - Gather feedback from users regarding their experience on the platform and communicate common challenges or suggestions to the development and operations teams.
  - Help identify trends in user needs, concerns, and inquiries to improve the overall user experience.
  - Provide monthly reports on the most frequently raised issues and resolutions to help guide platform enhancements.
6. Quality Control and User Satisfaction:
  - Monitor user interactions and ensure that all support provided aligns with SayPro’s customer service standards and expectations.
  - Maintain a high level of professionalism, empathy, and efficiency in all user interactions to ensure positive user experiences.
  - Ensure users are fully satisfied with the resolution of their queries by following up where necessary.
7. Collaboration with Cross-Functional Teams:
  - Work closely with the SayPro Classified Marketing, Sales, and Technical teams to ensure users receive consistent, accurate information and support.
  - Communicate feedback from users to relevant teams to improve the platform’s functionality and user experience.
8. Reporting & Analytics:
  - Monitor and track user support metrics, including response time, resolution time, and customer satisfaction levels.
  - Provide regular reports to the SayPro Classified Office on the effectiveness of user support and highlight areas for improvement.
9. Compliance with SayPro Guidelines and Policies:
  - Ensure all user support activities comply with SayPro’s policies, including data protection and confidentiality standards.
  - Help users understand and adhere to SayPro’s classified ads policies and community guidelines.
Qualifications and Skills:
- Experience:
  - Previous experience in customer service, technical support, or a similar role, preferably within an online platform or classifieds industry.
  - Familiarity with classified ad platforms and e-commerce websites is a plus.
- Skills:
  - Strong communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.
  - Exceptional problem-solving abilities with a focus on delivering timely solutions.
  - Strong attention to detail and organizational skills, able to manage multiple user inquiries simultaneously.
  - Ability to remain calm under pressure and provide clear guidance to users facing issues.
  - Proficient in using support tools (e.g., ticketing systems, live chat platforms, CRM tools).
- Education:
  - A high school diploma is required; a degree in a relevant field such as business, IT, or communications is a plus.
- Technical Proficiency:
  - Basic knowledge of web navigation, internet technologies, and troubleshooting techniques.
  - Familiarity with classified ad posting and online marketplace tools.
Additional Information:
- This position is based in SayPro’s headquarters or remotely, with occasional travel required for on-site training sessions or team meetings.
- The role may require availability outside of regular business hours during peak times or for critical issue resolutions.
Key Performance Indicators (KPIs):
- User satisfaction ratings (e.g., post-interaction surveys)
- Response and resolution time for user queries
- Frequency and type of user issues reported
- Documentation quality (e.g., user guides, FAQs, and troubleshooting articles)
- Feedback and suggestions contributed to platform improvements
By fulfilling the above responsibilities, the SayPro Classified User Support and Help Management team will ensure that users have a positive and smooth experience while using SayPro’s services, contributing to overall user retention and platform success.
10/04/2025
SayPro Job Description: SayPro Classified Rating and Reviews Manager
SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Title: SayPro Classified Rating and Reviews Manager
Department: SayPro Marketing
Reports To: SayPro Marketing Royalty SCMR
Location: [Specify Location or Remote]
Job Type: Full-Time

Job Overview:

The SayPro Classified Rating and Reviews Manager will be responsible for overseeing the implementation, management, and optimization of the ratings and reviews system on the SayPro Classifieds platform. This role will ensure that the rating and review systems contribute significantly to enhancing user engagement, driving traffic, and improving the platform’s SEO performance. The manager will work closely with various teams, including SayPro Marketing, the Classified Office, and the SEO team, to ensure the ratings and reviews drive value both for users and the business.

Key Responsibilities:

1. SEO Optimization:
- SEO-Driven Content Creation: Ensure that reviews and ratings content are crafted and optimized with SEO best practices to contribute positively to the platform’s SEO efforts. Focus on ensuring that product/service reviews, seller reviews, and ad ratings are strategically structured for maximum visibility in search engine results.
- Keyword Optimization: Regularly analyze trending keywords in the classified ad space and incorporate these into the review and rating system. Ensure that user-generated content is optimized to drive organic traffic from search engines.
- Collaborate with SEO Team: Work in tandem with the SEO team to implement changes that increase search engine rankings based on the performance of reviews and ratings, ensuring they contribute to the broader SEO strategy for SayPro Classifieds.
2. Implementation of Rating and Review Systems:
- System Design & Customization: Lead the design and customization of the ratings and reviews system for various classified ads on the SayPro platform. This includes developing the structure for how ratings will be displayed and the type of review functionality (e.g., star ratings, thumbs up/down, written feedback).
- User Experience (UX): Collaborate with the UX/UI team to ensure the review and rating systems are intuitive, easy to use, and effectively integrated with the overall classified ad experience.
- Continuous Improvement: Regularly assess the system’s effectiveness and user feedback to make recommendations for improvements or adjustments to improve user engagement and satisfaction.
3. Performance Monitoring and Reporting:
- Tracking Metrics: Monitor the performance of the rating and review system through various metrics such as engagement rates, review volume, average ratings, and their correlation with ad performance.
- Data-Driven Insights: Analyze the data to understand trends in user reviews and ratings. Provide regular reports to the SayPro Marketing Royalty SCMR with actionable insights on how reviews impact overall site traffic, conversion rates, and user satisfaction.
- A/B Testing: Conduct A/B testing on different versions of review and rating systems to measure their impact on engagement, SEO, and user retention.
4. Collaboration with Other Teams:
- SayPro Marketing: Partner closely with the marketing team to ensure the ratings and review systems align with marketing campaigns, promotions, and brand messaging.
- Classified Office Team: Coordinate with the SayPro Classified Office to ensure the review system is implemented consistently across all classified categories and that it is aligned with overall site policies and standards.
- Quality Control: Work with the quality assurance team to ensure that all reviews and ratings comply with platform guidelines, are free of spam, and follow best practices for user-generated content.
5. Ensuring Authenticity and Integrity of Reviews:
- Moderation: Oversee the moderation and verification process for reviews to ensure that they are authentic, trustworthy, and adhere to SayPro’s content standards. Implement measures to prevent fraudulent or biased reviews.
- User Trust: Work to maintain a transparent and unbiased review system that builds trust with users. Engage with users and respond to concerns regarding reviews and ratings when necessary.
6. Stay Current with Industry Trends:
- Competitive Analysis: Monitor and analyze the review systems of competitors in the classifieds industry to ensure that SayPro’s review system remains cutting-edge and effective.
- Innovations in User-Generated Content: Stay up to date with the latest innovations in ratings and reviews technology, ensuring that SayPro Classifieds continuously enhances its review system based on emerging trends and user needs.
7. Content Management:
- Review Aggregation: Aggregate reviews and ratings data for high-traffic ads or sellers and leverage this data for targeted promotions or featured ads.
- Content Curation: Ensure the most relevant and helpful reviews are featured prominently, driving engagement while also highlighting top-rated sellers or ads.
Skills and Qualifications:
- Experience in SEO: Strong knowledge of SEO principles, particularly regarding user-generated content such as reviews and ratings, and a demonstrated ability to leverage SEO for driving organic traffic.
- Rating/Review System Management: Experience implementing and managing rating and review systems on digital platforms, preferably in an e-commerce or classifieds setting.
- Data Analysis: Strong analytical skills with the ability to translate data insights into actionable strategies that improve performance.
- Collaboration Skills: Ability to work cross-functionally with marketing, design, development, and product teams to execute initiatives effectively.
- Communication Skills: Excellent written and verbal communication skills for reporting and presenting data-driven insights.
- Attention to Detail: High attention to detail, especially when overseeing the integrity of review systems and ensuring that content adheres to platform guidelines.
- Project Management: Experience managing projects with tight deadlines, ensuring that initiatives are completed on time and meet business objectives.
Education and Experience:
- Bachelor’s degree in Marketing, Communications, Business, or a related field (preferred).
- 3+ years of experience in SEO management or user-generated content management, preferably in the digital marketing, e-commerce, or classified ads industry.
- Experience with CMS/CRM systems and rating/review plugins or platforms (e.g., WordPress, Yotpo, Trustpilot).
Why Join SayPro?
- Innovative Work Environment: Join a dynamic team focused on evolving the SayPro Classifieds platform to better serve its users and drive business growth.
- Career Growth: Opportunities for professional development and career advancement as we scale and enhance the platform.
- Competitive Salary & Benefits: Enjoy a competitive compensation package with benefits, including [specify benefits, e.g., health insurance, retirement plans, etc.].
To Apply:

Please submit your resume and cover letter outlining your qualifications and experience to [email/contact].

This job description outlines the core responsibilities and qualifications expected for the SayPro Classified Rating and Reviews Manager role. The position is integral to improving user engagement and enhancing the platform’s visibility through optimized review and rating systems.
10/04/2025
SayPro Classified Rating and Reviews Manager Job Description
SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: SayPro Classified Rating and Reviews Manager
Department: SayPro Marketing Royalty SCMR
Reports To: SayPro Marketing Director
Location: SayPro Classified Office

Position Overview:
The SayPro Classified Rating and Reviews Manager will be responsible for overseeing the performance, implementation, and optimization of the rating and review system within the SayPro Classified platform. This role involves tracking user engagement, evaluating feedback left by users, managing flagged content, and ensuring that the rating and review system aligns with the overall objectives of the SayPro Marketing Royalty SCMR strategy. The Manager will collaborate closely with cross-functional teams to refine the system and maintain the integrity of user-generated content.

Key Responsibilities:
1. Performance Monitoring and Reporting:
  - Track and analyze key performance metrics of the rating and review system, including:
    
    User engagement (number of reviews submitted, ratings given, etc.)
    
    Quality and relevance of user reviews
    
    Flagged or inappropriate content
  - Generate comprehensive performance reports on the status of the rating and review system for review by SayPro leadership on a monthly basis.
  - Present findings, identify trends, and provide actionable insights for optimization.
  - Ensure reports are aligned with the monthly SayPro Monthly January SCMR-5 reports and SayPro Monthly Classified Rating and Reviews objectives.
2. System Implementation and Optimization:
  - Lead the development and implementation of the rating and review system for classified ads and sellers in the SayPro Classified platform.
  - Collaborate with the SayPro Marketing and Technical teams to integrate system improvements, ensuring the system is user-friendly, functional, and provides valuable insights for users.
  - Regularly assess the system for performance issues and propose necessary updates or features to enhance user experience and trust.
3. User Experience and Engagement:
  - Monitor user feedback on the rating and review system to improve its functionality and relevance.
  - Ensure a seamless user experience from rating submission to review viewing, working to remove friction points and enhance engagement.
  - Develop strategies to encourage higher user participation in leaving reviews and ratings, with a particular focus on driving quality and constructive feedback.
  - Work closely with the SayPro Marketing team to align promotional campaigns and user incentives that enhance review participation.
4. Flagged Content Management:
  - Develop and maintain processes for handling flagged reviews and ratings, ensuring compliance with community guidelines and policies.
  - Investigate flagged content for compliance and escalate to appropriate teams when necessary (e.g., legal or support teams).
  - Regularly audit flagged content and take corrective actions, such as removing fraudulent reviews or addressing user concerns.
5. Compliance and Quality Control:
  - Ensure that the rating and review system is compliant with industry standards, best practices, and SayPro’s ethical guidelines.
  - Monitor review quality and consistency, ensuring that reviews meet community standards and contribute positively to the marketplace environment.
  - Address and resolve any issues related to inaccurate or misleading reviews, ensuring integrity and trust within the system.
6. Stakeholder Communication:
  - Serve as the primary point of contact for internal teams, including SayPro Marketing, Technical, and Customer Support teams, regarding rating and review system performance and improvements.
  - Keep senior management updated on key performance indicators and potential system issues that may arise.
  - Provide training and guidance to teams on the proper use and maintenance of the rating and review system.
7. Continuous Improvement and Innovation:
  - Research new trends and technologies related to user ratings, reviews, and reputation management.
  - Recommend improvements or new features to enhance the rating and review process, keeping the system competitive and up-to-date with industry best practices.
  - Participate in brainstorming sessions for new ways to leverage user-generated content to enhance brand reputation and trust.
8. Collaboration with SayPro Marketing Royalty SCMR:
  - Work closely with the SayPro Marketing team to integrate ratings and reviews into broader marketing campaigns, ensuring that user-generated feedback is appropriately utilized to boost the credibility of the SayPro Classified platform.
  - Implement initiatives that promote the value of honest feedback and its impact on brand loyalty and community trust.
Skills and Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent work experience).
- Proven experience (3-5 years) in digital marketing, e-commerce, or product management, with a focus on managing user-generated content, ratings, and reviews.
- Strong analytical skills with the ability to track, interpret, and report on performance metrics.
- Experience working with rating and review platforms or similar systems.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to work cross-functionally with marketing, technical, and customer support teams.
- Knowledge of compliance, moderation standards, and best practices in online reviews and user-generated content.
Preferred:
- Experience with classified ads platforms or online marketplaces.
- Familiarity with SEO and its role in user-generated content and engagement.
Physical Demands and Work Environment:
- Ability to work in a fast-paced, team-oriented environment.
- Flexible work schedule with the option for remote work.
10/04/2025
SayPro Classified Rating and Reviews Manager: Job Description
SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: SayPro Classified Rating and Reviews Manager
Department: SayPro Classified Office
Reports to: SayPro Marketing Royalty SCMR

Job Overview:
The SayPro Classified Rating and Reviews Manager is responsible for overseeing and managing the entire review and rating system for classified ads and sellers on the SayPro platform. This role ensures that user-generated content such as ratings and reviews are managed effectively, displayed correctly, and are easily navigable by users. The position requires strong content management skills, technical expertise, and the ability to work cross-functionally with the SayPro Marketing team, IT department, and customer support teams to ensure smooth integration and a seamless user experience.

Key Responsibilities:
1. Content Management:
  - Ensure that user-generated reviews and ratings are displayed correctly across all relevant parts of the SayPro platform (website, mobile app, etc.).
  - Manage and monitor the content flow of reviews and ratings from submission to display, ensuring they meet SayPro’s guidelines and standards.
  - Develop, implement, and enforce content guidelines to ensure reviews are appropriate, truthful, and relevant.
  - Work closely with the technical team to ensure the user interface (UI) for ratings and reviews is intuitive and user-friendly.
  - Collaborate with the UX/UI team to continuously improve the display and accessibility of ratings and reviews.
2. System Implementation and Maintenance:
  - Lead the implementation of the rating and review system for ads and sellers on the SayPro platform, ensuring that it aligns with business goals and user expectations.
  - Ensure that the system for submitting, managing, and viewing reviews operates smoothly with minimal technical glitches.
  - Regularly test the review system for functionality and ease of use, identifying any issues and working with the technical team for fixes.
  - Conduct system updates, monitor performance, and ensure that rating and review features are integrated across all relevant platform sections (e.g., product listings, seller profiles, etc.).
3. User Experience (UX) Optimization:
  - Analyze user feedback and behavior to optimize the experience around ratings and reviews, ensuring that they add value to the platform.
  - Continuously assess user feedback mechanisms to determine the effectiveness of the rating and review system and introduce improvements based on insights gathered from users.
  - Ensure that review summaries and ratings are displayed in a clear and effective manner to facilitate easy decision-making for users.
4. Data Analysis and Reporting:
  - Monitor and analyze review data to identify trends and issues. Use this data to inform decision-making and improvements in the system.
  - Provide regular reports on the volume of reviews, the average ratings, and other key metrics related to the effectiveness of the rating and review system.
  - Develop strategies to encourage users to leave reviews for sellers and ads, aiming to enhance user engagement and trust in the platform.
5. Quality Assurance:
  - Work with the quality assurance team to review flagged reviews and ratings, ensuring that all feedback complies with platform guidelines and is free from spam or inappropriate content.
  - Ensure that reviews are accurate, authentic, and free from any biases or false information.
6. Collaboration and Stakeholder Communication:
  - Collaborate with the SayPro Marketing Royalty SCMR and the customer service teams to align review strategies with overall marketing campaigns and business goals.
  - Work with external partners or third-party vendors (if applicable) to ensure integrations and systems for managing reviews are properly implemented and maintained.
  - Communicate changes, updates, and improvements in the rating and review system to internal stakeholders, ensuring transparency and alignment with company objectives.
7. User Support and Community Management:
  - Act as the point of contact for any user queries or concerns regarding reviews and ratings.
  - Address customer complaints related to reviews or ratings, investigating issues and finding solutions where necessary.
  - Ensure that all ratings and reviews are handled professionally and ethically, fostering a respectful and positive environment on the SayPro platform.
Required Qualifications:
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- Proven experience in content management, particularly in an e-commerce or online marketplace environment.
- Experience with user-generated content systems, rating and review platforms, or similar tools.
- Strong understanding of UX/UI design principles and how they impact user engagement and experience.
- Familiarity with data analytics and reporting tools (e.g., Google Analytics, Tableau, etc.).
- Exceptional attention to detail, with the ability to manage multiple tasks and deadlines.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Experience in digital marketing, particularly in classified ad platforms or e-commerce marketplaces.
- Proficiency in HTML, CSS, or other web development languages.
- Familiarity with moderation tools and software designed to detect fake reviews and maintain content quality.
- Ability to analyze large datasets and translate them into actionable insights.
Working Conditions:
- This role is based at the SayPro Classified Office and may require occasional travel or remote work arrangements.
- Occasional overtime may be required to meet project deadlines or resolve urgent issues.
Compensation:
- Competitive salary and benefits package, based on experience.
The SayPro Classified Rating and Reviews Manager plays a crucial role in ensuring that user reviews and ratings are integral to the platform’s success, building trust, and enhancing the overall user experience. This role requires a balance of technical, analytical, and communication skills to effectively manage and optimize the review system, contributing to SayPro’s long-term growth and reputation in the marketplace.
10/04/2025
SayPro Job Description: Classified Rating and Reviews Manager
SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position: Classified Rating and Reviews Manager

Location: SayPro Classified Office
Department: SayPro Marketing Royalty SCMR
Reports To: Senior Marketing Manager

Key Responsibilities:

1. Moderation and Quality Control:
- Monitor Flagged Reviews: Review and assess flagged ratings and reviews for classified ads or sellers, identifying whether the content violates SayPro’s established guidelines.
- Content Moderation: Actively moderate content to ensure reviews, ratings, and feedback reflect quality, fairness, and accuracy. This includes removing or flagging spam, inappropriate content, false claims, and fraudulent reviews.
- Ensure Compliance with Guidelines: Ensure all user-generated content aligns with the content guidelines set by SayPro. This includes verifying that reviews and ratings comply with SayPro’s ethical standards, non-discrimination policies, and accuracy expectations.
- Quality Control of Feedback: Conduct regular audits to ensure that reviews are authentic, unbiased, and helpful for other users. Address instances of fake reviews or low-quality content that may impact user experience or trust.
2. System Implementation and Management:
- Implement Rating and Review Systems: Oversee the implementation and continuous improvement of the rating and review system for classified ads and sellers on the SayPro platform. Ensure that the system operates smoothly and encourages accurate user feedback.
- Develop Reporting Tools: Develop and maintain tools and dashboards to track ratings, reviews, and flagged content, offering insights into user satisfaction, trends, and potential issues.
- Integration with SayPro Classified Ads Platform: Work closely with technical teams to ensure that the review and rating functionality integrates seamlessly with the classified ads system, enhancing the user experience.
3. Policy Enforcement and User Interaction:
- Enforce Content Guidelines: Proactively enforce policies related to review content, including addressing flagged inappropriate reviews and taking corrective action where necessary. Work with legal and compliance teams if content violations require further investigation.
- Respond to User Concerns: Handle inquiries and disputes from users regarding reviews and ratings. Address user feedback and resolve any conflicts or misunderstandings regarding reviews, ratings, or flagged content.
- Maintain Transparency with Users: Provide clear communication regarding the review process, how content is moderated, and what users can expect from the rating and review system. Ensure transparency in the decision-making process.
4. Analytics and Reporting:
- Data Analysis and Reporting: Regularly analyze review and rating data to identify patterns, trends, and areas for improvement in the overall user experience. Provide reports on review volume, quality, and flagged content trends.
- Customer Sentiment Insights: Extract actionable insights from reviews and ratings to inform marketing strategies and product development. Use data to understand customer satisfaction levels and improve service offerings.
- Report on Key Metrics: Prepare and present reports on the health of the review and rating system, providing updates to senior management, stakeholders, and other relevant departments on key performance indicators (KPIs).
5. Collaboration with Other Teams:
- Work with the Marketing Team: Collaborate with the SayPro Marketing team to develop strategies that encourage high-quality user reviews and ratings. Support marketing campaigns that promote positive user feedback.
- Support Product Teams: Work alongside product and development teams to identify any technical issues or user experience barriers related to the review system. Ensure that feedback from the rating and review system is utilized to inform platform improvements.
- Coordinate with Customer Service: Liaise with customer service to resolve customer complaints related to reviews and ratings, ensuring a seamless experience for users seeking support.
6. Continuous Improvement and Innovation:
- Review System Enhancement: Regularly evaluate the effectiveness of the review system and propose enhancements to improve user engagement, satisfaction, and trust. Stay updated on best practices for online review systems and implement improvements based on evolving industry standards.
- Stay Updated on Trends: Keep up with trends in online reviews, reputation management, and user-generated content to ensure SayPro’s system remains relevant and competitive in the marketplace.
7. Special Projects and Strategic Initiatives:
- Support Strategic Initiatives: Assist in implementing special projects aimed at enhancing the review and rating process. This may include introducing new features, addressing emerging issues, or collaborating with other departments on company-wide initiatives.
- Contribute to Marketing Royalty SCMR Goals: Align activities with SayPro’s broader goals under the SayPro Marketing Royalty SCMR framework, ensuring that the classification, rating, and review processes contribute to the company’s overall mission.
Qualifications:
- Education: Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent work experience).
- Experience:
  - At least 3-5 years of experience in content moderation, customer service, or marketing within a digital or online platform.
  - Experience managing user-generated content systems, particularly ratings and reviews, is highly preferred.
  - Familiarity with spam detection, fraud prevention, and compliance within online platforms.
- Skills:
  - Strong attention to detail with excellent problem-solving skills.
  - Proficient in using content moderation tools, databases, and analytics software.
  - Excellent communication skills, both written and verbal.
  - Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  - Strong analytical and reporting skills, with the ability to interpret data and present findings to stakeholders.
- Personal Traits:
  - A strong commitment to maintaining the integrity of user-generated content.
  - A customer-centric mindset with a focus on improving user experience.
  - A proactive attitude with the ability to anticipate issues and act decisively.
Working Conditions:
- Full-Time Position
- Hybrid Work Environment: Combination of in-office and remote work options.
- Office Location: SayPro Classified Office.
- Occasional overtime may be required during peak periods or special projects.
SayPro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
10/04/2025
SayPro Job Description: Classified Rating and Reviews Manager
SayPro Monthly January SCMR-5 SayPro Monthly Classified Rating and Reviews: Implement rating and review systems for ads or sellers by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Classified Rating and Reviews Manager
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR
Location: [Insert Location]
FLSA Status: Exempt
Employment Type: Full-Time

Job Summary:

The SayPro Classified Rating and Reviews Manager will oversee the development, implementation, and management of the classified ads rating and review system for SayPro’s classified platform. This role will be essential in ensuring that sellers and ads on the platform are rated accurately by users, with a focus on creating a reliable, efficient, and user-friendly experience. The manager will work closely with the SayPro Classified Office, SayPro Marketing Royalty SCMR, and other relevant teams to ensure that the rating and review system aligns with the overall business objectives and enhances user satisfaction.

Key Responsibilities:

1. System Development and Implementation:
- Rating System Design & Development:
  - Lead the design and implementation of the rating system for ads and sellers, ensuring it is intuitive, scalable, and user-friendly.
  - Develop rating scales, including star-based, numerical, and custom rating systems, ensuring flexibility to cater to various types of ads and sellers.
  - Create review submission forms, ensuring ease of use for customers while collecting relevant, actionable feedback on the ads or sellers.
  - Design and implement moderation tools to monitor and manage reviews, including automated and manual moderation features.
- Integration of Review Features:
  - Ensure the review system integrates seamlessly with the existing classified platform.
  - Develop and implement features such as verified purchases, reporting options for inappropriate reviews, and review filtering mechanisms based on customer preferences (e.g., most helpful reviews, highest rated).
  - Work closely with the development team to ensure the review system is compatible across multiple devices and platforms, ensuring a consistent user experience on desktop and mobile.
- Scalability and Performance:
  - Oversee the scalability of the review and rating system, ensuring it can handle a growing volume of users, reviews, and ads without compromising performance.
  - Implement robust reporting tools for both users and internal teams to easily analyze ratings and reviews, track trends, and detect potential issues early on.
2. User Experience and Quality Control:
- System Testing & Quality Assurance:
  - Coordinate testing of the rating and review system with cross-functional teams to ensure it is free of bugs and functional under different conditions.
  - Regularly monitor user feedback to identify issues related to the review system and address them promptly.
  - Ensure that the review process is transparent, fair, and encourages honest feedback from users.
- User Education and Support:
  - Develop clear and concise user guides, FAQs, and tutorials to educate users on how to rate ads and leave reviews effectively.
  - Implement an automated support system to address common user queries related to reviews and ratings.
3. Moderation and Compliance:
- Moderation Features:
  - Implement and refine review moderation systems to ensure that reviews meet the platform’s guidelines and prevent fake or harmful content.
  - Develop policies for handling flagged reviews and inappropriate content, working in collaboration with the customer service and legal teams.
- Compliance & Data Privacy:
  - Ensure that the rating and review system complies with local and international regulations, particularly regarding data privacy and consumer protection laws.
  - Regularly audit and update the system to stay compliant with any changes in legislation or industry best practices.
4. Performance Monitoring and Reporting:
- System Analytics and Reporting:
  - Develop robust reporting features for tracking the performance of the rating and review system, including metrics such as review submission rates, average ratings, and customer engagement levels.
  - Provide monthly reports on system performance and improvements to the SayPro Marketing Royalty SCMR team.
  - Track trends in customer feedback to identify areas for improvement in the classified platform or to inform future marketing strategies.
5. Collaboration and Cross-functional Coordination:
- Internal Team Collaboration:
  - Collaborate with the SayPro Classified Office, marketing, development, and product teams to ensure the review and rating system supports broader business objectives and goals.
  - Work with the marketing team to promote the review system, encouraging users to rate and review ads.
- Stakeholder Engagement:
  - Regularly engage with stakeholders across different departments to gather feedback and ensure that the rating and review system is aligned with the needs of both the business and users.
  - Participate in strategic meetings with SayPro Marketing Royalty SCMR to report on the progress of the system and suggest improvements based on performance data.
Key Performance Indicators (KPIs):
- System uptime and performance metrics
- Review submission rates and user engagement with reviews
- Quality and consistency of reviews submitted by users
- Customer satisfaction with the rating and review system
- Rate of flagged or moderated reviews and the effectiveness of moderation tools
Qualifications:

Education and Experience:
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or a related field.
- At least 5 years of experience in product management, system design, or a related field, with a focus on online platforms or e-commerce.
- Experience in implementing rating and review systems, particularly in online marketplaces or classified platforms.
Skills and Competencies:
- Strong project management skills with the ability to lead cross-functional teams.
- Experience in user interface (UI) and user experience (UX) design, with a focus on enhancing user interaction and engagement.
- Solid understanding of content moderation tools, data privacy laws, and online compliance.
- Excellent communication skills, with the ability to engage with stakeholders at all levels and clearly present complex technical information.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Preferred Qualifications:
- Familiarity with classified ad platforms and the unique challenges related to online user-generated content.
- Experience with agile development methodologies and product lifecycle management.
- Knowledge of SEO principles and how ratings and reviews impact search engine rankings.
Working Conditions:
- The position will primarily be office-based with opportunities for remote work as needed.
- Occasional travel may be required for training, meetings, or team-building events.
This job description outlines the primary responsibilities and qualifications for the SayPro Classified Rating and Reviews Manager role. It is not intended to be an exhaustive list of all duties, and the responsibilities may change as needed.
10/04/2025
SayPro Job Description: Monitor and Report Progress – Responsive Design Project
SayPro Monthly January SCMR-5 SayPro Monthly Classified Responsive Design: Ensure the classified ads site is mobile friendly by SayPro Classified Office under SayPro Marketing Royalty SCMR

Job Title: Project Progress Tracker – Responsive Design
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR (Senior Management/Project Oversight)
Project Title: SayPro Monthly Classified Responsive Design
Location: SayPro Classified Office
Job Type: Full-Time
Job Category: Project Management, Web Development, Marketing

Job Overview:

As part of the SayPro Classified Office, the employee in this role will be responsible for monitoring and tracking the progress of the SayPro Monthly Classified Responsive Design Project. This project is designed to ensure the classified ads website is optimized for mobile devices and is mobile-friendly for users across various platforms (smartphones, tablets, etc.). The employee will provide regular updates and progress reports to the SayPro management team, specifically for the SayPro Monthly January SCMR-5 project, to ensure timelines are met and the project stays on track.

The role requires close collaboration with web development teams, marketing teams, and project managers to ensure the project’s goals are achieved on time and meet the quality standards of SayPro.

Key Responsibilities:
1. Track Project Milestones:
  - Regularly monitor the development and implementation progress of the responsive design for the classified ads site.
  - Ensure the design meets all set deadlines and milestones as outlined in the SayPro Monthly January SCMR-5 project timeline.
  - Work closely with the design and development teams to identify and address any delays or challenges in the project timeline.
  - Maintain detailed records of project progress, highlighting completed tasks and outstanding deliverables.
2. Collaborate with Development & Design Teams:
  - Work closely with the front-end developers, UX/UI designers, and project managers to ensure alignment with project goals and timelines.
  - Assist in the resolution of issues that may arise during the design implementation phase (e.g., mobile optimization challenges, compatibility issues).
  - Ensure the design’s functionality and visual appeal are consistent across all devices and screen sizes.
3. Provide Regular Progress Reports:
  - Generate weekly or bi-weekly reports on the current progress of the project.
  - Submit these reports to SayPro Senior Management for review, highlighting the progress, challenges, and any adjustments needed.
  - Offer detailed status updates on key performance indicators (KPIs), such as completion of responsive design features, mobile user experience enhancements, and bug fixes.
  - Communicate potential risks to project timelines, suggesting mitigations where necessary.
4. Quality Assurance and Testing:
  - Work with the QA team to ensure testing of the responsive design features is conducted thoroughly across various mobile platforms and screen sizes.
  - Ensure all bugs or issues identified during testing are resolved in a timely manner.
  - Monitor feedback from users and stakeholders regarding the mobile experience and communicate the necessary improvements.
5. Assist in Stakeholder Communication:
  - Act as the liaison between the development teams, marketing teams, and SayPro management.
  - Regularly update the SayPro Marketing Royalty SCMR team about the status of the project and any significant changes or risks.
  - Ensure all stakeholders have clear visibility into the progress of the project and any changes to the scope or deadlines.
6. Documentation and Reporting:
  - Maintain accurate documentation of all project-related activities, including meeting notes, progress reports, and technical specifications.
  - Assist in preparing post-project reports to assess the overall success and challenges of the responsive design project.
  - Track any feedback from the team, stakeholders, or customers to inform future updates or improvements to the site.
Required Skills and Qualifications:
- Education:
  - Bachelor’s degree in Computer Science, Web Development, Project Management, or related field, or equivalent experience.
- Experience:
  - Minimum of 2 years of experience in project management or tracking progress for website development projects, preferably related to responsive web design or mobile optimization.
  - Prior experience with CMS platforms (e.g., WordPress, Drupal) or classified ad software is preferred.
  - Familiarity with web development processes and responsive design best practices.
- Technical Skills:
  - Basic understanding of HTML, CSS, JavaScript, and mobile-responsive web design.
  - Familiarity with web analytics tools (e.g., Google Analytics) to track the mobile performance of the site.
  - Knowledge of project management software (e.g., Jira, Trello, Asana) for task tracking and reporting.
- Communication Skills:
  - Strong written and verbal communication skills to report on project progress to senior management.
  - Ability to work collaboratively with diverse teams, including development, design, and marketing teams.
- Analytical Skills:
  - Ability to track progress and detect potential issues early in the project lifecycle.
  - Strong attention to detail in reporting and quality assurance processes.
- Problem-Solving Skills:
  - Ability to identify challenges and roadblocks in the project and suggest practical solutions.
  - Proactive in addressing risks and ensuring the project stays on track.
Preferred Qualifications:
- Certifications:
  - Project Management Professional (PMP) or Scrum Master Certification (CSM) is a plus.
  - Google Mobile Web Specialist or other relevant certifications related to web optimization.
- Experience with Classified Ads Software:
  - Experience working with classified ads platforms such as WP Classifieds or similar.
Working Conditions:
- Work Environment:
  - This is a full-time position based in the SayPro Classified Office. Occasional remote work may be allowed based on project needs.
  - Collaborative team environment with daily interactions with web development, marketing, and management teams.
- Schedule:
  - Standard working hours: Monday to Friday, 9:00 AM – 5:00 PM.
  - Flexible hours available as long as project deadlines are met.
Additional Information:
- This role will play a critical part in ensuring the successful launch of the responsive design, impacting the user experience of thousands of users across mobile platforms. Attention to detail, strong communication skills, and the ability to track progress are essential to ensure the project’s timely completion.
10/04/2025
SayPro Job Description for Employees: Coordinate with the Marketing and Content Teams
SayPro Monthly January SCMR-5 SayPro Monthly Classified Responsive Design: Ensure the classified ads site is mobile friendly by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position: Marketing and Content Coordination Specialist

Department: SayPro Marketing

Reports To: Marketing Manager / Content Team Lead

Location: SayPro Classified Office

Position Overview:

As a Marketing and Content Coordination Specialist at SayPro, you will play a vital role in ensuring that our classified ads website is mobile-optimized and provides a seamless user experience across all devices. Your primary responsibility will be to work closely with both the Marketing and Content teams to ensure that the ad layouts are visually engaging, clear, and optimized for mobile devices. This includes ensuring that the content is not only informative but also formatted in a way that aligns with SayPro’s branding and marketing strategies.

This role requires a combination of creative and technical skills, as you will be responsible for making sure our mobile site is user-friendly while also keeping an eye on trends and best practices in responsive web design. You will be tasked with helping to increase user engagement and satisfaction by ensuring our classified ads are easy to navigate, visually appealing, and responsive on any device.

Key Responsibilities:
1. Collaboration with Content and Marketing Teams:
  - Work directly with the content team to create and update classified ad content that is optimized for mobile viewing.
  - Ensure that all ad layouts are visually appealing, clear, and engaging across devices, including smartphones, tablets, and desktops.
  - Regularly communicate with the marketing team to align ad designs with ongoing campaigns and promotions.
  - Conduct regular meetings with both teams to brainstorm new strategies for improving mobile user experience on the classified ads site.
2. Mobile-Optimization of Ad Layouts:
  - Ensure all classified ads are mobile-responsive, meaning they should adapt seamlessly to different screen sizes and devices.
  - Work with designers to optimize images, fonts, and layouts for mobile viewing without compromising the quality of the content.
  - Implement best practices in responsive design to improve load times and enhance user interactions on mobile devices.
  - Regularly monitor and test mobile layouts to identify and resolve issues such as slow loading times, poor readability, and display errors.
3. Content Presentation and Engagement:
  - Ensure content on the mobile site is not only readable but also engaging and actionable for users.
  - Collaborate with the content team to ensure that calls to action (CTAs), links, and interactive elements are properly displayed on mobile.
  - Optimize content for mobile SEO to improve visibility and search engine rankings.
  - Provide feedback to the content team on ad content that performs well on mobile devices and suggest improvements based on user behavior insights.
4. Feedback and Reporting:
  - Continuously gather feedback from mobile users to improve the mobile ad experience.
  - Regularly report on mobile user engagement metrics, identifying trends and areas for improvement.
  - Keep up-to-date with industry standards and trends in mobile web design to ensure SayPro remains at the forefront of user experience optimization.
  - Present findings from testing and analytics to the marketing and content teams to refine strategies.
5. Ensuring Consistency with SayPro’s Branding:
  - Ensure that all mobile ad layouts and content align with SayPro’s branding guidelines and overall marketing strategies.
  - Review all content before publication to guarantee consistency in terms of design, tone, and messaging across mobile platforms.
6. Optimization for Ads Performance:
  - Collaborate with the marketing team to ensure ad formats are designed to perform effectively on mobile devices.
  - Test various mobile ad layouts and formats to determine which generate the most engagement, and implement improvements based on results.
7. Maintenance of Classified Ads Platform:
  - Assist in regular updates and improvements to the classified ads site’s mobile platform to ensure it remains competitive and functional.
  - Troubleshoot and resolve any issues related to the mobile display of classified ads.
Qualifications:
- Education: Bachelor’s degree in Marketing, Web Design, Digital Media, or a related field (or equivalent work experience).
- Experience: At least 2-3 years of experience in digital marketing, content management, or mobile optimization.
- Skills:
  - Proficiency in responsive web design, HTML, CSS, and mobile-first design principles.
  - Familiarity with content management systems (CMS) such as WordPress, as well as basic graphic design software (e.g., Adobe Photoshop, Canva).
  - Strong attention to detail, with the ability to spot errors and inconsistencies in ad layouts.
  - Excellent written and verbal communication skills.
  - Experience in mobile optimization and testing across different devices and browsers.
  - Ability to work collaboratively in a fast-paced team environment.
Personal Characteristics:
- Creative Thinking: Ability to think outside the box and innovate in the mobile space.
- Problem-Solving Skills: Proactively identify and address issues related to the mobile user experience.
- Adaptability: Ability to adapt to changing technologies and trends in mobile web design.
- Organized: Strong project management skills with the ability to juggle multiple priorities.
Working Environment:

This is a full-time position, based at the SayPro Classified Office, with occasional opportunities to work remotely. The position requires frequent collaboration with cross-functional teams, including marketing, content, and design.

Key Performance Indicators (KPIs):
- Mobile User Engagement: Increase in mobile site engagement metrics (e.g., time on site, click-through rates).
- Site Performance: Reduction in mobile load times and improvements in mobile responsiveness.
- Content Optimization: Number of content updates and revisions made to improve mobile readability.
- Collaboration: Successful cross-functional collaboration with marketing and content teams to achieve goals.
This role is integral to enhancing the mobile user experience on the SayPro Classified site and ensuring that our users have a seamless and enjoyable browsing experience across all devices. If you have a passion for both creative content and mobile web design, this role offers a great opportunity to make a significant impact on our platform’s growth and success.
10/04/2025
SayPro Job Description for Employees: Coordinate with the Marketing and Content Teams
SayPro Monthly January SCMR-5 SayPro Monthly Classified Responsive Design: Ensure the classified ads site is mobile friendly by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Classified Ads Mobile Optimization Coordinator
Department: Marketing & Content Team
Reports To: SayPro Marketing Manager, SayPro Classified Office
Job Location: Remote/On-Site (Specify Location)
Job Type: Full-Time/Part-Time (Specify hours)
Compensation: Competitive salary based on experience, with benefits

Job Summary:

The Classified Ads Mobile Optimization Coordinator will be responsible for ensuring that all classified advertisements on the SayPro platform are optimized for mobile viewing. This position requires close collaboration between the marketing and content teams to guarantee that ads are seamlessly integrated into mobile layouts, providing users with an excellent mobile experience. The coordinator will also work closely with the SayPro Classified Office under the SayPro Marketing Royalty SCMR to ensure that the site maintains its mobile-friendly design in line with monthly updates and optimizations.

Key Responsibilities:
1. Collaborate with Marketing and Content Teams:
  - Coordinate with marketing, content, and technical teams to ensure mobile optimization of all classified ads.
  - Provide guidance and feedback to the marketing team on how ads can be made more effective and mobile-friendly.
2. Mobile-Friendly Design:
  - Ensure that all classified ads are properly formatted and displayed on mobile devices.
  - Work closely with the SayPro Classified Office to oversee design adaptations that improve user experience across various mobile devices.
  - Test classified ads on different devices and screen sizes to ensure that the content is responsive and functions well on smartphones, tablets, and other mobile devices.
3. Optimization Process:
  - Implement best practices for mobile optimization, including the use of responsive web design, fast-loading content, and mobile-friendly navigation.
  - Stay up to date with mobile design trends and integrate new approaches to enhance the user experience.
  - Ensure that text, images, and videos in classified ads are appropriately sized, aligned, and formatted for mobile users.
4. Monthly Updates and Reporting (SayPro Monthly January SCMR-5):
  - Manage the monthly update cycle for mobile optimization of classified ads, ensuring all content is updated according to the SayPro Monthly January SCMR-5 report and mobile-friendly design requirements.
  - Work with the content team to integrate new classified ads, optimizing them for mobile as they are uploaded.
  - Provide performance metrics and reports on mobile optimization to management, including user engagement and mobile traffic data.
5. Collaboration with SayPro Classified Office:
  - Partner with the SayPro Classified Office to incorporate mobile design strategies into ongoing site improvements, focusing on user experience and mobile-first functionality.
  - Assist with the creation and refinement of mobile-responsive templates for classified ads, ensuring consistency across all categories.
6. Quality Assurance and User Feedback:
  - Perform routine checks and audits to ensure that all classified ads maintain a consistent mobile experience.
  - Collect user feedback on mobile navigation and design, proposing enhancements based on insights from customer surveys and analytics.
  - Monitor and resolve any issues related to mobile display, accessibility, or loading speeds.
7. Training and Support:
  - Educate marketing, content, and design teams on best practices for mobile optimization, ensuring that all stakeholders are aligned in their efforts.
  - Provide ongoing support for classified ad uploaders and creators to ensure that mobile optimization standards are met.
Qualifications:
- Education: Bachelor’s degree in Marketing, Communications, Web Design, or a related field, or equivalent experience.
- Experience: At least 2 years of experience in web design, mobile optimization, or content management, ideally within a classified ads or e-commerce environment.
- Skills:
  - Strong understanding of responsive web design principles and mobile optimization techniques.
  - Proficiency with HTML, CSS, JavaScript, and mobile-first design practices.
  - Experience with content management systems (CMS) and mobile-responsive templates.
  - Familiarity with analytics tools such as Google Analytics to measure mobile traffic and engagement.
  - Excellent communication skills for collaboration with cross-functional teams.
- Additional Skills:
  - Ability to prioritize tasks and manage multiple projects effectively.
  - Creative problem-solving skills to address mobile optimization challenges.
  - Knowledge of SEO best practices, particularly for mobile search rankings.
Preferred Qualifications:
- Experience in the classified ads industry or digital content marketing.
- Familiarity with tools like Adobe Creative Suite (Photoshop, Illustrator), mobile testing tools (BrowserStack), and web performance optimization platforms.
- Understanding of accessibility standards for mobile design, such as WCAG guidelines.
Work Environment:
- Collaborative team environment with cross-departmental interaction.
- Opportunity to work remotely or from the SayPro office (depending on location).
- Regular communication with the SayPro Marketing and Classified Office teams to ensure alignment on objectives and deliverables.
Performance Metrics:
- Mobile Optimization Success Rate: Achieving a consistent mobile optimization rate for all classified ads across platforms.
- User Engagement: Improving mobile user engagement, including click-through rates and time spent on mobile devices.
- Mobile Traffic: Increasing mobile traffic to classified ad pages through improved optimization.
How to Apply:

Interested candidates are encouraged to submit their resume and a portfolio showcasing previous mobile optimization work to [email@example.com].

This role is pivotal in ensuring that SayPro maintains a high-quality, mobile-optimized platform that meets the needs of modern users. The Classified Ads Mobile Optimization Coordinator will play a key role in enhancing user experience and driving mobile engagement across the site.
10/04/2025
SayPro Job Description for Employees: Test and Debug Mobile Usability
SayPro Monthly January SCMR-5 SayPro Monthly Classified Responsive Design: Ensure the classified ads site is mobile friendly by SayPro Classified Office under SayPro Marketing Royalty SCMR

Position Title: Mobile Usability Tester
Department: SayPro Classified Office – SayPro Marketing Royalty SCMR
Location: SayPro Headquarters / Remote
Reports To: Mobile Usability Team Lead / Marketing Director
Date: January, SayPro Monthly SCMR-5

Job Overview:

The Mobile Usability Tester will be responsible for identifying and fixing issues related to mobile usability on the SayPro Classified Ads site. The key objective is to ensure the site’s mobile version is fully functional, user-friendly, and responsive, providing a seamless experience for users across all mobile devices. The tester will work under the SayPro Marketing Royalty SCMR to enhance the mobile accessibility of classified ads.

Key Responsibilities:
1. Test Mobile Usability:
  - Conduct comprehensive usability tests across various mobile devices (iOS, Android, tablets) and browsers to identify mobile-specific issues.
  - Ensure that all site pages are fully responsive, adjusting seamlessly to different screen sizes, resolutions, and orientations.
  - Test the layout, functionality, and flow of the classified ads site to ensure a consistent user experience across devices.
2. Identify Mobile Usability Issues:
  - Detect and document issues such as broken links, unresponsive buttons, image display problems, misaligned text, and improper scaling of content on mobile screens.
  - Focus on ensuring all interactive elements (buttons, forms, dropdowns) work correctly without freezing, crashing, or experiencing delays.
3. Collaborate with Development Team:
  - Work closely with the development and design teams to report issues and recommend solutions for better mobile responsiveness.
  - Collaborate on fixing layout problems and ensuring mobile optimization aligns with the company’s branding and user interface guidelines.
4. Debug and Fix Mobile Issues:
  - Use debugging tools (such as Chrome DevTools, Firefox Developer Tools) to inspect and troubleshoot mobile issues related to site performance, user interaction, and rendering.
  - Verify fixes and ensure that changes do not affect the overall site functionality, focusing on mobile devices first.
5. Track and Report Issues:
  - Document issues, providing detailed reports on defects, including steps to reproduce the problem, screenshots, and recommended fixes.
  - Keep track of issues and their resolution status in project management tools (e.g., JIRA, Trello, Asana).
6. Optimize Mobile Experience:
  - Suggest improvements to enhance the site’s mobile usability, ensuring faster load times, smooth navigation, and optimized media for mobile screens.
  - Test the impact of mobile optimizations on overall site speed and performance.
7. Stay Updated on Mobile Trends:
  - Stay current with the latest mobile web trends, device advancements, and usability best practices.
  - Apply knowledge of mobile-first design and responsive web principles to ensure continuous improvement in mobile accessibility.
8. Quality Assurance Testing:
  - Perform additional rounds of testing to ensure fixes do not introduce new usability issues.
  - Conduct regression testing to ensure the site’s overall functionality remains intact across all devices.
9. Maintain Documentation:
  - Create detailed, up-to-date documentation of test cases, findings, and solutions for future reference.
  - Help maintain a knowledge base of recurring issues and solutions to streamline future mobile usability testing efforts.
Qualifications:
- Education:
  - Bachelor’s degree in Computer Science, Web Development, Information Technology, or a related field (or equivalent experience).
- Experience:
  - Proven experience in testing mobile usability, responsive web design, or quality assurance.
  - Strong understanding of mobile-first design principles and responsive web design techniques.
  - Familiarity with common mobile usability issues and troubleshooting methodologies.
- Skills:
  - Proficiency in using mobile testing tools (e.g., BrowserStack, TestFlight, Google Lighthouse).
  - Strong knowledge of HTML, CSS, JavaScript, and common mobile-specific web technologies.
  - Experience in using debugging tools such as Chrome DevTools, Firefox Developer Tools.
  - Strong attention to detail, with the ability to document and communicate issues clearly.
  - Ability to think critically and analyze user behavior for mobile optimization.
Personal Attributes:
- Analytical Skills: Ability to spot usability problems from a user’s perspective and understand their impact on the overall experience.
- Problem-Solving: Capability to find and implement effective solutions for issues identified during testing.
- Team Player: Collaborates effectively with developers, designers, and other team members to ensure the success of mobile testing efforts.
- Adaptable: Able to adapt to new testing methods, tools, and trends in mobile web development.
- Organized: Skilled in managing multiple tasks, documenting progress, and meeting deadlines.
Additional Information:
- Location: The role can be performed either on-site at SayPro Headquarters or remotely.
- Working Hours: Full-time position, with flexibility in working hours as required for testing and debugging purposes.
- Compensation: Competitive salary with performance-based incentives.
This role is critical for ensuring that SayPro’s classified ads site remains user-friendly, accessible, and highly functional on mobile devices, contributing to improved user satisfaction and engagement on the platform. The Mobile Usability Tester will play a key role in the ongoing development and success of the site under the SayPro Monthly Classified Responsive Design initiative.
10/04/2025