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  • SayPro Job Description for Classified Subscription Manager (SayPro Classified Office)

    SayPro Job Description for Classified Subscription Manager (SayPro Classified Office)

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Subscription Plans: Create and manage subscription plans for users to post ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title:
    Classified Subscription Manager

    Department:
    SayPro Classified Office

    Reports To:
    SayPro Marketing Royalty SCMR Manager

    Job Overview:
    The Classified Subscription Manager will be responsible for defining, creating, and managing the subscription plans for users who post ads on the SayPro Classified platform. This role includes working closely with the SayPro Marketing Royalty SCMR to ensure that each subscription tier aligns with customer needs while balancing profitability for SayPro. The manager will also ensure that the subscription system is efficient, user-friendly, and able to scale as necessary to meet growing demand. The goal is to drive revenue while delivering value to customers.

    Key Responsibilities:

    1. Subscription Plan Creation and Management:
      • Design Subscription Tiers: Define and create multiple subscription tiers that cater to different customer needs, including free, basic, premium, and enterprise levels, or other models based on customer preferences and market demand.
      • Feature Definition for Subscription Tiers: For each tier, determine the features and benefits, such as the number of ads allowed, the visibility of ads, priority listing, access to advanced tools (e.g., analytics), and customer support. Ensure that each subscription offers a clear value proposition.
      • Pricing Strategy: Set subscription prices that provide value to customers while maintaining profitability for SayPro. Regularly review and adjust prices based on competitor analysis, market trends, and customer feedback.
      • Ensure Flexibility and Scalability: Create plans that are flexible for customers to upgrade, downgrade, or switch between tiers. Manage these changes smoothly to improve customer satisfaction and retention.
    2. Balance Customer Value and Revenue Generation:
      • Customer-Centric Approach: Ensure that the subscription plans cater to the needs of various user segments, from small businesses and entrepreneurs to larger companies. Understand customer preferences and pain points and tailor subscription offerings to address them.
      • Revenue Goals: Collaborate with the SayPro Marketing Royalty SCMR team to set clear revenue goals based on subscription sales and renewal rates. Work towards achieving these goals by monitoring subscription performance, customer acquisition, and churn rates.
      • Incentives and Discounts: Develop and manage promotional campaigns, offering discounts or incentives for long-term subscriptions, renewals, or bulk purchases (e.g., multi-month subscriptions).
    3. Collaborate with Cross-Functional Teams:
      • Marketing and Sales Teams: Work closely with the marketing team to promote the subscription plans and ensure proper messaging across channels (e.g., website, social media, email campaigns). Collaborate with the sales team to ensure they have the necessary resources to upsell or cross-sell subscriptions to users.
      • Customer Support: Collaborate with the customer support team to ensure they are well-equipped to handle inquiries, troubleshoot issues, and offer excellent customer service for subscribers. Address feedback from customers to refine and improve the subscription system.
      • Technical and Development Teams: Work with the technical team to ensure that the subscription system is robust, scalable, and capable of handling large volumes of transactions. Ensure that the backend infrastructure supports easy management of subscriptions, renewals, cancellations, and changes.
    4. Performance Tracking and Reporting:
      • Subscription Analytics: Monitor the performance of the subscription plans using analytics tools, tracking key performance indicators (KPIs) such as subscriber growth, churn rate, customer lifetime value (CLV), and overall revenue generated.
      • A/B Testing: Implement A/B testing for various features, pricing models, and promotional strategies to optimize conversion rates and overall subscription uptake.
      • Regular Reporting: Provide detailed reports to the SayPro Marketing Royalty SCMR team and other senior leaders regarding subscription performance, customer behavior, and revenue trends. Recommend improvements based on data insights.
    5. Customer Feedback and Continuous Improvement:
      • Market Research: Continuously conduct research to understand market trends and customer expectations. Stay informed about competitor offerings and industry best practices to ensure that SayPro’s subscription plans remain competitive and innovative.
      • User Feedback Collection: Actively seek and gather feedback from users regarding the subscription plans. Use surveys, interviews, and customer support data to understand areas of improvement.
      • Iterative Improvements: Regularly update and optimize the subscription plans based on feedback, market trends, and performance data to keep the offerings fresh, valuable, and in line with customer expectations.

    Required Qualifications:

    • Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
    • Experience:
      • Proven experience in subscription management, product management, or a related role within a SaaS (Software as a Service) environment or a similar digital business model.
      • At least 3-5 years of experience in managing subscription products or pricing strategies.
      • Strong knowledge of customer lifecycle management, pricing models, and retention strategies.
    • Skills and Competencies:
      • Strong analytical and data-driven mindset with the ability to interpret performance metrics.
      • Excellent communication and collaboration skills to work cross-functionally with teams.
      • Proficiency in subscription management platforms, CRM tools, and analytics tools.
      • Ability to manage multiple projects, prioritize tasks, and meet deadlines.
      • Understanding of the classified ads market and digital advertising models is a plus.

    Key Performance Indicators (KPIs):

    • Subscription Growth Rate: Measure the rate at which new users subscribe to various tiers.
    • Churn Rate: Monitor the percentage of users who cancel their subscriptions.
    • Customer Lifetime Value (CLV): Track the revenue generated by each customer over their lifetime.
    • Revenue Generation: Assess how well the subscription plans contribute to overall business revenue goals.
    • User Engagement: Measure the engagement levels of subscribers, such as ad postings, visibility, and renewals.

    Working Conditions:
    This role is based at the SayPro Classified Office and may require occasional travel to meet with stakeholders, attend conferences, or visit customer sites. The position may require flexible hours depending on the time zone and customer requirements.

    Why Join SayPro?
    At SayPro, we offer a dynamic and supportive work environment where you can make a significant impact. Join us in shaping the future of classified ads, offering innovative subscription models that empower businesses to thrive. We value creativity, collaboration, and data-driven decision-making, and we’re looking for a passionate and skilled Classified Subscription Manager to join our team and drive our subscription strategies to new heights.

    This job description can evolve as the business scales and new opportunities arise, providing the Classified Subscription Manager with a unique opportunity to influence the direction of SayPro Classified’s subscription offerings.

  • Job Description: Classified Subscription Manager (SayPro Classified Office)

    Job Description: Classified Subscription Manager (SayPro Classified Office)

    SayPro Monthly January SCMR-5 SayPro Monthly Classified Subscription Plans: Create and manage subscription plans for users to post ads by SayPro Classified Office under SayPro Marketing Royalty SCMR

    Position Title: Classified Subscription Manager
    Department: SayPro Classified Office
    Reports To: SayPro Marketing Royalty SCMR
    Job Type: Full-Time
    Location: SayPro Classified Office
    Date: April 2025

    Position Summary:

    The Classified Subscription Manager is responsible for the design, management, and optimization of SayPro’s Monthly Classified Subscription Plans. This role involves structuring different subscription tiers based on user needs, industry trends, and the business objectives of SayPro. The manager will work in close collaboration with the SayPro Marketing team under the SayPro Marketing Royalty SCMR to ensure that subscription plans meet customer expectations, drive engagement, and support the overall revenue model.

    The Classified Subscription Manager will oversee the full lifecycle of subscription plan creation, from initial concept design to implementation and performance analysis. This includes evaluating market demands, proposing new plans, refining existing ones, and ensuring the subscription platform is aligned with the needs of various customer segments. This role is pivotal in maximizing subscription growth and ensuring the satisfaction of users within the SayPro Classified ecosystem.

    Key Responsibilities:

    1. Plan Design & Structuring:

    • Research & Analysis: Conduct comprehensive market research and competitor analysis to identify user needs and emerging trends in the classifieds industry. Leverage this data to design subscription plans that are innovative, competitive, and aligned with user preferences.
    • Custom Plan Structuring: Develop multiple subscription tiers catering to diverse user segments (e.g., individual users, businesses, high-volume advertisers). Define the scope of each plan, including the number of ads allowed, premium features (e.g., ad boosts, highlight options), and pricing strategies.
    • Customization: Ensure flexibility within the subscription plans, allowing users to scale their subscription as needed, with options for upgrades or downgrades based on their usage patterns.
    • User-Focused Design: Focus on creating intuitive and user-friendly subscription models that enhance user experience and ease of access. Strive for a balance between cost and feature offerings.

    2. Subscription Management:

    • Plan Monitoring & Optimization: Continuously track and measure the performance of each subscription plan in terms of user uptake, engagement, and retention. Identify areas for improvement and propose adjustments as needed.
    • Customer Feedback Integration: Collect user feedback on existing subscription plans and integrate suggestions for improvements. Work closely with the customer support team to address any issues related to subscription features.
    • Revenue Generation: Optimize subscription pricing and tier structures to maximize revenue while maintaining competitive pricing. Develop and monitor pricing strategies to ensure both user satisfaction and profitability.
    • Trial and Conversion Strategy: Design and oversee promotional trials, special offers, and discounts to encourage users to subscribe to higher-tier plans, ensuring smooth conversion from trial to paid subscriptions.

    3. Marketing Collaboration & Strategy Implementation:

    • Coordination with Marketing Team: Collaborate with the SayPro Marketing team to promote subscription plans through targeted marketing campaigns, social media, email newsletters, and advertisements. Ensure all marketing collateral effectively communicates the benefits of each subscription plan.
    • Royalty SCMR Strategy Alignment: Work closely with the SayPro Marketing Royalty SCMR to ensure that the subscription plans align with overall marketing and business royalty strategies. Ensure consistency in messaging and promotional efforts related to subscription plans.

    4. Data Analysis & Reporting:

    • Performance Metrics Tracking: Regularly monitor and report on subscription plan KPIs, such as subscription conversion rates, churn rates, revenue generated, and user satisfaction. Provide actionable insights and recommendations based on data.
    • A/B Testing: Conduct A/B testing of subscription plans and pricing structures to determine the most effective plan configuration for increasing sign-ups and reducing churn.
    • Reporting: Prepare and present monthly and quarterly performance reports to the leadership team, detailing progress toward subscription targets and business goals.

    5. Integration with SayPro Classified Office:

    • System Integration: Ensure that all subscription plans are seamlessly integrated into the SayPro Classified Office’s platform, allowing for smooth user experience and backend management. Work with the technical team to ensure that subscription functionality is optimized.
    • Billing & Subscription Management: Oversee billing processes related to subscription plans, ensuring that users are correctly billed, and any issues with payments or account renewals are addressed swiftly.
    • System Updates & Maintenance: Work with the product development team to update and maintain subscription systems as new features and improvements are rolled out.

    6. Training & Support:

    • Training Materials Creation: Develop and maintain comprehensive user guides, FAQs, and other training materials related to subscription plans. Ensure that these materials are easily accessible to users and the customer support team.
    • Team Support: Provide guidance and support to the customer support team regarding subscription-related issues, helping them troubleshoot and resolve customer concerns promptly.

    Qualifications & Skills:

    • Education: Bachelor’s degree in Business Administration, Marketing, or related field. A Master’s degree is a plus.
    • Experience:
      • 3-5 years of experience in subscription management, product management, or digital marketing, ideally in the classifieds or e-commerce industry.
      • Proven track record of designing, managing, and optimizing subscription-based business models.
    • Skills & Abilities:
      • Strong analytical skills with experience in data-driven decision-making.
      • Excellent communication skills, with the ability to collaborate across teams and present complex ideas clearly.
      • Proficiency in subscription billing platforms and tools.
      • Strong understanding of digital marketing, customer engagement, and user experience.
      • Ability to thrive in a fast-paced, results-driven environment.
      • Knowledge of current trends in online classifieds and digital advertising.

    Additional Requirements:

    • Attention to Detail: Must be detail-oriented, ensuring that all aspects of subscription plans, from pricing to feature offerings, are accurately documented and managed.
    • Customer-Centric Focus: Always put the user first, ensuring subscription plans deliver real value to the customers while maintaining a profitable business model.
    • Problem-Solving: Ability to address complex subscription-related challenges, from pricing issues to customer feedback, and create effective solutions.

    Key Performance Indicators (KPIs):

    • Subscription Growth: Increase in the number of users subscribing to higher-tier plans.
    • Revenue: Achievement of subscription revenue targets.
    • User Retention Rate: Improvement in subscription renewal and reduction in churn rate.
    • Customer Satisfaction: High user satisfaction levels with subscription features and pricing.

    The Classified Subscription Manager will play a key role in shaping the subscription offerings for SayPro’s classified platform, ensuring that they meet the needs of users while contributing to the overall growth and success of the business. This role requires a balance of creative design, analytical thinking, and collaborative teamwork, with a focus on long-term success and user engagement.