SayPro Monthly January SCMR-5 SayPro Monthly Classified Renewal Reminders: Send reminders for ad renewals by SayPro Classified Office under SayPro Marketing Royalty SCMR
Job Title: Classified Ad Renewal Compliance Specialist
Department: SayPro Classified Office
Reports To: SayPro Marketing Royalty SCMR Manager
Location: SayPro Office
Job Overview:
The Classified Ad Renewal Compliance Specialist is responsible for ensuring the timely and accurate management of classified ad renewals across SayPro’s platforms. This role requires maintaining an up-to-date list of advertisers, tracking their renewal statuses, and sending appropriate reminders to ensure ads are renewed according to the established best practices and compliance standards. The individual will work in collaboration with the SayPro Marketing and Royalty SCMR teams to send out renewal reminders and ensure that all ads remain active and compliant with SayPro’s terms and policies.
Key Responsibilities:
- Maintain Advertiser List:
- Regularly update and maintain an up-to-date list of all advertisers on the SayPro platform.
- Monitor the renewal status of each advertiser’s classified ad to ensure timely renewals.
- Ensure that the list is accurate and complete by checking for any changes in advertisers or status updates.
- Monitor Renewal Timelines:
- Track the expiration dates of classified ads and set reminders for when renewals are due.
- Prioritize the renewal statuses of high-value or high-traffic advertisers.
- Ensure that all classified ads are renewed on time to prevent any lapses in service.
- Send Renewal Reminders:
- Draft and send personalized renewal reminders to advertisers for the renewal of their classified ads.
- Ensure that reminders are clear, concise, and sent out well in advance of ad expiration.
- Utilize SayPro’s CRM system or other tools to automate reminders when possible to maintain efficiency.
- Collaborate with SayPro Marketing Royalty SCMR Team:
- Work with the SayPro Marketing Royalty SCMR team to align ad renewal reminders with marketing campaigns or royalty terms.
- Ensure that renewal communications reflect SayPro’s brand standards and adhere to best practices in communication and customer service.
- Ensure Compliance with Best Practices:
- Adhere to all SayPro policies regarding advertising content, renewal processes, and customer communication.
- Ensure that all renewal reminders follow SayPro’s compliance and legal standards, including proper handling of customer data.
- Report any discrepancies, violations, or non-compliance issues to management promptly.
- Track and Report on Renewal Progress:
- Maintain regular reports on the status of renewals, including the number of ads renewed, pending renewals, and expirations.
- Present regular progress updates to the SayPro Marketing Royalty SCMR team and senior management.
- Identify trends in ad renewals and propose improvements to increase renewal rates.
- Respond to Advertiser Inquiries:
- Act as the point of contact for advertisers who may have questions about the renewal process.
- Provide exceptional customer service by answering inquiries in a timely and professional manner.
- Offer support and guidance for advertisers who may need assistance with the renewal process.
- Enhance Renewal Processes:
- Contribute to the continuous improvement of the ad renewal process by identifying bottlenecks and proposing solutions.
- Collaborate with other teams to streamline renewal workflows, reduce delays, and improve the overall advertiser experience.
- Record Keeping and Documentation:
- Maintain accurate records of all communications sent to advertisers, including renewal reminders and responses.
- Document any updates or changes to advertiser information to ensure the renewal list is consistently accurate.
- Training and Best Practices Compliance:
- Participate in training sessions to stay up-to-date on SayPro’s latest renewal procedures, marketing royalty terms, and compliance standards.
- Adhere to all internal guidelines and contribute to fostering a culture of compliance and best practices within the team.
Required Skills & Qualifications:
- Education: High school diploma or equivalent required; associate’s degree or higher preferred.
- Experience:
- At least 2 years of experience in customer service, sales, or administrative support in a digital advertising environment.
- Experience with CRM systems, Microsoft Excel, and other project management tools is highly preferred.
- Technical Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM platforms and ad management tools (e.g., Salesforce, HubSpot, etc.).
- Knowledge of basic marketing principles and best practices is a plus.
- Communication Skills:
- Excellent written and verbal communication skills.
- Ability to draft professional and clear email communications.
- Strong customer service orientation.
- Attention to Detail: Ability to maintain accuracy in a fast-paced environment, particularly in managing lists and deadlines.
- Organizational Skills: Strong time management skills with the ability to prioritize tasks and manage competing demands.
- Problem-Solving: Ability to identify issues related to renewals and propose effective solutions.
Compliance and Best Practices:
- Follow all SayPro policies regarding data privacy, advertising standards, and renewal timelines.
- Ensure that all renewal processes adhere to SayPro’s code of conduct and industry best practices for customer service.
- Regularly review the SayPro Marketing Royalty SCMR guidelines and policies to ensure full compliance.
Performance Metrics:
- Timeliness and accuracy of renewal reminders sent.
- Percentage of ads renewed on time versus those that lapse.
- Customer satisfaction based on feedback from advertisers regarding the renewal process.
- Efficiency in maintaining the advertiser list and renewal tracking systems.
Work Environment:
- Full-time, Monday through Friday, with the possibility of occasional weekend work during peak renewal periods.
- This position will primarily involve desk work, including phone calls, email communication, and updating databases.
- The ideal candidate should be comfortable working independently and within a team setting, handling confidential advertiser information with discretion.
By adhering to these guidelines and maintaining high standards in communication, renewal processes, and compliance, the Classified Ad Renewal Compliance Specialist will play a key role in ensuring SayPro’s advertising platform remains efficient and legally compliant while providing excellent service to our advertisers.